Edit

US

Verified User in Sporting Goods

Small-Business (50 or fewer emp.)

8/4/2023

"Used to be good, now terrible"

0/5

What do you like best about Kount?

Informative, easy-to-use dashboard. Helps quite a bit with preventing chargebacks. Review collected by and hosted on G2.com.

What do you dislike about Kount?

HORRIBLE pricing. Were charging us $400 per month now getting billed for $4,000 and get the runaround when you contact them. We are switching and I suggest you avoid them. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

edit

We sincerely appreciate your feedback and take all comments seriously, even when they're challenging. We are truly sorry that we fell short with your pricing concerns. If you are open to it, we would like to better understand your experience and try to work toward a solution. Our Customer Care team is available 24/7 and can be reached at support@kount.com. Thank you again for taking the time to share your thoughts, and we hope to have the opportunity to serve you better in the future.

JY

Joey Y.

CSR Manager

Mid-Market (51-1000 emp.)

1/14/2021

"Kount has been a godsend."

4.5/5

What do you like best about Kount?

Kount has been a godsend for our business. Our valuable time spent with order processing has dramatically been reduced, and now I can't imagine life without it. Review collected by and hosted on G2.com.

What do you dislike about Kount?

The user interface is not exactly intuitive. A little "busy". Review collected by and hosted on G2.com.

Response from Hannah Krause of Kount

edit

Thanks for your kind words the great review. We're glad that Kount is giving time back to your business.

Don't hesitate to reach out to your Customer Success Manager for any additional training or resources - they are happy to help.

TF

Tony F.

Fraud Prevention Specialist

Mid-Market (51-1000 emp.)

2/28/2020

"Fraud Prevention"

4/5

What do you like best about Kount?

I have been using Kount for over a year and fraud control it has on looking up a device is a very good feature. Review collected by and hosted on G2.com.

What do you dislike about Kount?

If it could do more to look up individuals in regards to verifying current and previous addresses. Review collected by and hosted on G2.com.

TC

Tyler C.

Customer Service Specialist

Mid-Market (51-1000 emp.)

1/14/2021

"Kount is Very useful"

5/5

What do you like best about Kount?

I like that Kount gives many features to check on a customer's history with chargebacks, as well as allowing you to decline a customer based on many different factors. The scores are very useful to determine if a customer is "borderline" and allow me to fraud check my orders properly. Review collected by and hosted on G2.com.

What do you dislike about Kount?

I dislike that Kount does not give a way for a consumer to mark a market segment or a specific customer as not being automatically acceptable. Many different government clients and medical customers are automatically flagged with a low Omniscore, so this a bit of a waste of time having to go through those customers, where everything else matches up just fine, it is just the market segment that flags them. i also do not like that the website automatically logs me out after 10 minutes of inactivity. In my role, I bounce from many different systems, and this is a feature that hampers my work speed just a bit. Review collected by and hosted on G2.com.

Recommendations to others considering Kount:

I definitely recommend that companies use Kount in order to help their bottom line. It is a very useful site to help track down fraud and alleviate having to worry about chargebacks. It allows us to be able to look at pattern trends with our products, and allows us to see what fraudsters target. Review collected by and hosted on G2.com.

What problems is Kount solving and how is that benefiting you?

With Kount, we have cut down on our chargebacks by a lot. The main benefit is that it has allowed our company to save on those orders that we would not catch as fraud in the past, and it allows us to flag repeat offenders to automatically review those orders. Review collected by and hosted on G2.com.

Response from Hannah Krause of Kount

edit

Thanks for the excellent review and feedback.

Please don't hesitate to reach out to your Customer Success Manager for any additional help to segment customers. Kount offers a number of options to help customize protection and we'd love to save you more time.

NS

Noel S.

President

Small-Business (50 or fewer emp.)

1/14/2021

"Reliable, Fair Anti Fraud Company"

5/5

What do you like best about Kount?

Kount takes care of its clients where you feel they are like your family, Kount gives us the flexibility on what to do and what not to with their tools and so gives us the best of both worlds (AI & Manual Decisions).

The onboarding team is one of the best human touches they provide, customizing the solution based on your needs

Having vast resources where I and my team can learn more is a plus for us and our Success Manager is the best! Review collected by and hosted on G2.com.

What do you dislike about Kount?

None so far. There is nothing we experienced that I didn't like Review collected by and hosted on G2.com.

Recommendations to others considering Kount:

I recommend you guys try Kount, they are the best in what they do! they addressed my business pain points and was successful in reducing our fraud rates! Review collected by and hosted on G2.com.

What problems is Kount solving and how is that benefiting you?

Our Fraud Rate lowered vs our previous anti-fraud protection.

More transparency between us and Kount on resolving a possible fraud order.

Faster order processing since the decision is instant.

Lesser customer complaints of order fulfillment. Review collected by and hosted on G2.com.

Response from Hannah Krause of Kount

edit

Thank you! Putting customers first is so important to us, and we're glad that Kount is making a difference for you.

SJ

Steve J.

Small-Business (50 or fewer emp.)

1/13/2021

"We're seriously impressed by how powerful Kount is!"

5/5

What do you like best about Kount?

I like the freedom Kount provides. The system uses rules I configured and then makes decisions based on those rules. Also, the ability to do an approve/decline model has proven to be a seamless experience for our customers, as we primarily deal with digital goods. When they order, they want their products now, and Kount has allowed us to deliver orders instantly without sacrificing fraud prevention.

I also like how much information is provided for each transaction. It helps me understand the similarities between fraudulent orders, which ultimately makes for a better chance at preventing fraud. Review collected by and hosted on G2.com.

What do you dislike about Kount?

Right now, my only complaint is that when Kount cancels an order it does not restock those items. This seems to be a limitation between Kount and Shopify but I've been reassured it is on their to-do list to fix this issue.

One thing I would recommend is to improve the loading time of new transactions into Kount's system. It seems to take 15 minutes or so to add new orders to the Kount site. If there's a way to make it update faster, it would help prevent the scammers that hit hard and fast. Review collected by and hosted on G2.com.

Recommendations to others considering Kount:

Kount is a powerful tool and it can be intimidating at first. But their support is phenomenal as is their onboarding process. Don't let the uncertainty of setting up rules stop you from using the best fraud tool in the market. Kount is simply the best! Review collected by and hosted on G2.com.

What problems is Kount solving and how is that benefiting you?

For one, I can actually sleep. Not only has Kount thwarted scammers from ransacking my site (as they did prior to Kount), they do so while I sleep. Which means no more manual reviews! I'm saving time which ultimately saves me money. Review collected by and hosted on G2.com.

Response from Hannah Krause of Kount

edit

Thanks for the excellent review, and we're glad that you're getting more sleep.

We also appreciate your thoughtful feedback - Kount is always working to improve and expand our integrations.

MT

Michael T.

Senior Fraud Analyst

Mid-Market (51-1000 emp.)

1/21/2021

"Satisfied Kount user for 5 years"

4/5

What do you like best about Kount?

Kount just works. It's an extremely reliable platform that balances user experience with technical detail - a complete novice can operate Kount, and if you are experienced and want to get your hands dirty you can do that too. Add to that, their Client Success Managers are among the best I've encountered from any vendor in any industry. Review collected by and hosted on G2.com.

What do you dislike about Kount?

I truly struggle to think of anything I dislike about Kount. One thing I would love to see is full use of Kount's features facilitated by the Braintree hosted integration (which isn't really even about Kount itself), and a graph network tool for visual link analysis. Review collected by and hosted on G2.com.

Response from Hannah Krause of Kount

edit

Thanks, Michael! We're so pleased that Kount is delivering great results for you. And we appreciate your feedback about the Braintree integration - we're always looking for ways to make Kount better.

UR

Verified User in Retail

Enterprise (> 1000 emp.)

1/21/2021

"Always Reliable, Helpful and Dependable"

5/5

What do you like best about Kount?

The ability to use multiple data points to create rules to help automate online order reviews. They also incorporate new features and stay ahead of the Fraud Trends. Review collected by and hosted on G2.com.

What do you dislike about Kount?

I honestly don't have anything I dislike that Kount could fix. I wish I knew more about the data points for thier proprietary Omni-score (it is extremely helpful in creating rules). Although I do not know their specific data points they use to get the Omni-score, I have still been able to trust it. Review collected by and hosted on G2.com.

Recommendations to others considering Kount:

Make sure that your implementation is documented and all fields are flowing into the correct fields into Kount. If it is not implemented correctly, your team may end up working harder then need be to stop and prevent fraud. Review collected by and hosted on G2.com.

What problems is Kount solving and how is that benefiting you?

I have been able to automate order reviews based on rule creation which has cut back on unnecessary order review. I would not be successful with stopping fraudulent orders if we did not have Kount. Doing it alone is not an option. I am able to tailor the rules on the fly, so if fraudsters find a weakness, I can create rules specifically focused on that weakness and/or add specific skus to be reviewed which has mitigated huge losses. Review collected by and hosted on G2.com.

Response from Hannah Krause of Kount

edit

Thanks for the fantastic feedback. We're delighted to hear that Kount is helping you stay ahead of fraud trends and saving you some time - that's our goal. And please reach out to your customer success manager about Omniscore. While they may not be able to reveal the entire "secret sauce," I'm sure they can answer more of your questions.

RD

Rowdy D.

Manager, Omnichannel Fraud Prevention

Enterprise (> 1000 emp.)

1/21/2021

"Great Company and Partners!"

5/5

What do you like best about Kount?

The entire Kount team has been extremely easy to work with and the partnership has been outstanding. The Kount platform is a very powerful tool for fraud mitigation and detection. The Kount team has also exceeded our expectations, not only identifying fraud but leveraging the system to improve business functions as well. Review collected by and hosted on G2.com.

What do you dislike about Kount?

I would like more freedom to customize the Kount dashboard that displays upon login to show a quick snapshot. Today, there is no ability to customize this option for the homepage dashboard. That being said, there is not much to dislike about this company. Review collected by and hosted on G2.com.

What problems is Kount solving and how is that benefiting you?

Fraud trends continue to evolve and become more complex. Kount helps quickly identify these trends and routinely adapts as needed. The close partnership has also allowed us to understand new fraud trends before they impact our company and allow us to be proactive in many cases rather than taking a reactive approach. Review collected by and hosted on G2.com.

Response from Hannah Krause of Kount

edit

We appreciate your partnership, your kind words, and the thoughtful feedback. And thanks for sharing that our team is exceeding your expectations - that's music to our ears!

AF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

1/14/2021

"Kount Fraud Checking Service - Does what it says on the tin"

5/5

What do you like best about Kount?

Kount RIS API is very clear and concise and easy to implement. There rule based risk checking is easy to use and their documentation and support materials are excellent.

Their sales and support team are very professional and can help and guide you throughout the integration process. They are not hidden behind anonymous email addresses and are more than happy to do face to face and video conferencing calls.

The Kount portal is fully featured and allows to see your orders in details along with plenty of dashboard graphs and controls to allow you to get the best out of the system. Review collected by and hosted on G2.com.

What do you dislike about Kount?

There is not much to dislike about Kount. It does what it says it will do and is easy to use.

The RIS API field names can get a little cryptic but that is just a very minor point. Review collected by and hosted on G2.com.

What problems is Kount solving and how is that benefiting you?

We are a Payment Gateway and offer our Merchants the ability to risk check all their transactions via Kount in a seamless manner.

This allows the Merchant a very quick and painless entry in to Kount's services.

The ease by which we can send transaction details to the Kount RIS service and receive back a simple fraud score allows our Merchants to decide whether to continue with a transaction, to continue but seek further cardholder authentication before authorisation or seek further information before settling, or just to abort the transaction.

The RIS API is quick and efficient and can offer immediate benefits even without the need to configure complex fraud checking rules allowing a Merchant to get the benefit immediately without long complex configuration processes.

The real time aspect allow this all to sit in the actual payment flow with no impact to the Consumer's experience and no complex delaying additional fraud checking. Review collected by and hosted on G2.com.

Response from Hannah Krause of Kount

edit

We love to hear that Kount is making an immediate difference for you and your merchants. And thanks for your excellent feedback on our Customer Service Team - we're proud of the work they do.