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FS

Felipe S.

Merchant Services Team Lead

Mid-Market (51-1000 emp.)

2/15/2024

"Great support, reporting and insights"

5/5

What do you like best about Kount?

The reporting details and dashboards available. The support we received whenever we encountered an issue is excellent. Their portal is very user friendly and allows to generate reports quickly. Review collected by and hosted on G2.com.

What do you dislike about Kount?

Sometimes they submit updates on their portal that changes completely the way we visualize some reports. Is not a big downside since it doesnt take long to adapt again. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

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We're thrilled to hear that you've had a great experience with Kount's support and reporting capabilities. Your feedback is greatly appreciated, and we're glad our portal's user-friendiness is making a positive impact. We understand your point on updates and will strive to maintain the clarity and usability of our reports. Thank you, Felipe, for taking the time to share your thoughts and being a part of our fantastic community!

MK

Matt K.

Enterprise (> 1000 emp.)

4/3/2024

"Great fraud mitigation tool!"

5/5

What do you like best about Kount?

This tool enables our business to mitigate chargebacks and reduce our fraud exposure. Additionally through its data analysis capabilities it allows us to provide excellent reporting to stakeholders about key metrics Review collected by and hosted on G2.com.

What do you dislike about Kount?

The only thing I don't like is the lag time of data mart. It can load a bit slow at times but that's it Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

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Thank you for the review, Matt! We're thrilled Kount is helping to reduce your fraud and chargeback losses. Your successes drive us and we appreciate your honest feedback. Cheers!

JW

Julia W.

Funds Support Specialist III

Enterprise (> 1000 emp.)

6/4/2024

"The most advanced fraud prevention program available"

5/5

What do you like best about Kount?

The options and innovation is endless when it comes to defending our company from fraud. Kount is continuously rolling out new products to improve their process for their customers. Review collected by and hosted on G2.com.

What do you dislike about Kount?

I wish there was a bit better onboarding for new analysts doing manual review. A clear cut and easy to understand explanation of rules would be awesome. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

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Thank you for the kind words, Julia! We're delighted that you find our fraud prevention program advanced and innovative. We' appreciate your feedback, and are always here to support your business!

BS

Bryan S.

VP of Strategic Operations

Small-Business (50 or fewer emp.)

6/5/2024

"Kount Review"

5/5

What do you like best about Kount?

The employees are all knowledgeable, helpful, down to earth people that have expressed genuine interest in the needs of my business Review collected by and hosted on G2.com.

What do you dislike about Kount?

So far, nothing. But I do think it would be great to have a dashboard breaking down revenue, refunds/CBs, processing fees, fraud fees, and remaining profit by MID. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

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Thank you for your fantastic review, Bryan! We're thrilled to hear that our team has made a positive impact on your business. Your suggestion for a detailed dashboard is invaluable, and we're always looking to enhance our offerings. Thanks again for your support, and for being a valued part of our community!

CG

Connor G.

Small-Business (50 or fewer emp.)

4/4/2024

"Very informative conference in Boston regarding Kount 360"

4/5

What do you like best about Kount?

How conveinece and is to help identify and prevent fraud. Review collected by and hosted on G2.com.

What do you dislike about Kount?

There is not much I dislike about Kount. It does sometimes crash and kicks me off here and there while using but I believe that is no ones fault but possibly a connection issue. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

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Thank you, Connor, for taking the time to share your positive experience at our recent customer conference in Boston. We're thrilled to hear you found the event informative and our solutions convenient for identifying and preventing fraud. Looking forward to seeing you at future events and continuing to support your efforts against fraud. Cheers!

FC

Frank C.

V.P. of Sales and Marketing

Small-Business (50 or fewer emp.)

6/4/2024

"Eye opening"

5/5

What do you like best about Kount?

The panel conversations and data has given me more ideas on clients I can sell the services to. Review collected by and hosted on G2.com.

What do you dislike about Kount?

So nothing other than the amount of data picked up today Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

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We're glad you enjoyed Kount Connect360 event, Frank! We appreciate your feedback on the day's conversations, and are happy to hear you left with new insights on how to protect businesses from fraud. We look forward to welcoming you again at a future customer conference. Cheers!

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

2/12/2024

"Customer service is top notch"

5/5

What do you like best about Kount?

The quick, friendly and responsive team is by far our favorite aspect of using Kount. Implementation was quick and painless and the Kount team handled pretty much all feature installation, including recommending blocks based on data we provided. Integrating and teaching the program to others on the team is also pretty easy. Review collected by and hosted on G2.com.

What do you dislike about Kount?

The interface could be a bit more intuitive and user-friendly for a beginner. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

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Thank you so much for sharing your thoughts about Kount! We're thrilled to hear that our customer service and implementation process exceeded your expectations. We appreciate your support and are always here to ensure your experience keeps getting better. Cheers!

BM

Bethany M.

Associate Director of Fraud

Mid-Market (51-1000 emp.)

1/13/2021

"Great Partner in Fighting Fraud"

5/5

What do you like best about Kount?

The tools are user friendly and intuitive making it easy to pick up, integrate, and train a team to use. The AWS provides all the data a fraud analyst would need to appropriately asses a transaction. The reporting and rule creation are very easy to navigate and take the guesswork out of how to place a rule so you can instead focus on addressing fraud trends. The support of the Kount staff is above and beyond, they are dedicated to their clients and partners and always available to help navigate more complicated fraud problems. They do provide support 24/7 and we are lucky to have our own dedicated account manager who knows our product well and how Kount can help us. They do a remarkable job of keeping us informed. They take into account the feedback they get from their customers and you can see that clearly in how they communicate with us. Review collected by and hosted on G2.com.

What do you dislike about Kount?

Downloading reports heavy on data can be slow which is understandable given there is so much data available. It would also be helpful if we could set the values of certain reports differently so it's not always transaction (by user, by IP, by device, etc.). Review collected by and hosted on G2.com.

What problems is Kount solving and how is that benefiting you?

We were able to reduce fraud loss dramatically by leveraging Kount solutions. We had better visibility on user behavior and granular data on devices, we could easily flag or stop known fraudulent data points. We also lean heavily on the customization of data fields and rule conditions to better address the fraud specific to our business. We have better visibility on false positives and are able to work out ways to reduce them in real time. We are able to maintain and dig into data and reporting without relying on data science resources. Kount has provided a certain level of autonomy to our operations teams which helps us prioritize issues our users are facing. Review collected by and hosted on G2.com.

Response from Hannah Krause of Kount

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Thanks for the fantastic review and feedback - we're thrilled that Kount has made such a big a difference for you!

Kount has some new options to help you speed up and organize reporting. Just reach out to your Customer Success Manager and ask about Data on Demand.

SG

Sofia G.

Customer Experience Specialist

Small-Business (50 or fewer emp.)

11/13/2023

"Solved Our Fraud Concerns/Needs in One Platform!"

5/5

What do you like best about Kount?

We love how extensive the data is that you can pull on specific orders and how incredibly knowledgable and helpful our support representative is. Review collected by and hosted on G2.com.

What do you dislike about Kount?

I think a more user-friendly interface and something that's a bit more digestable for the average user would help elevate the product tenfold. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

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Thank you for your review Sofia! We're thrilled to hear our platform has successfully addressed your fraud concerns and met all your needs. The accuracy of our solutions is indeed a priority for us, and we're glad it has made a significant impact on your experience. We look forward to continuing to support your business!

AP

Al P.

Enterprise (> 1000 emp.)

7/27/2023

"Kount is key to protecting our ecom business against fraud"

5/5

What do you like best about Kount?

We use Kount in multiple ways to defend our checkout process from fraud. It provides a defense from volume attacks and provides scoring of our transactions so that we can automatically reject, review, or accept them. Review collected by and hosted on G2.com.

What do you dislike about Kount?

I don't dislike any of Kount's current functionality. It does what we need it to. Review collected by and hosted on G2.com.

What problems is Kount solving and how is that benefiting you?

Kount is integrated into our checkout process. For most transactions, this is a seamless operation. When a transaction comes up that fails the process, we use Kount's dashboard UI to review the transaction and, if needed, whitelist the customer so that they can continue to buy from us. When we find a new form of fraud or a pattern of suspicious behavior, we use Kount's rule builder to make new rules that guard against this new situation. Review collected by and hosted on G2.com.

Response from Lauren Vanegas of Kount

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Thank you for the amazing feedback, Al! We're over the moon that you consistently find value in your integrated Kount solutions. We appreciate your ongoing support and this five-star review truly means the world to us. Cheers!