KORONA POS has strong security features that help minimize theft and losses. Review collected by and hosted on G2.com.
KORONA POS doesn’t have a mobile app, which makes it harder to use when I’m on the go. Review collected by and hosted on G2.com.
This real-time inventory management system helps me track and record stock accurately. Review collected by and hosted on G2.com.
Training first-time users can be costly, since the software’s dashboard is a bit complex. Review collected by and hosted on G2.com.
It makes the checkout process quick and easy, which helps everything move along faster. Review collected by and hosted on G2.com.
As an administrator, I find it complex to use because it has so many features. Review collected by and hosted on G2.com.
Allows for detailed analysis of sales, inventory and employee management Review collected by and hosted on G2.com.
Learning curve and initial set up process has a lot of features which can be overwhelming at first Review collected by and hosted on G2.com.
Deep Inventory Tracking
Comprehensive Analytics Review collected by and hosted on G2.com.
Initial Setup Complexity
Higher Cost for Small Businesses Review collected by and hosted on G2.com.
What stood out to me right away was how smooth the transition was from our old system. I was honestly expecting some headaches, but KORONA’s team walked us through setup step by step, and we were up and running faster than I expected. I also really appreciate how stable the system is, no unexpected bugs or downtime, even during high traffic times. It’s easy to update product info, add new staff, and track daily activity without digging through layers of menus. Review collected by and hosted on G2.com.
There were a few features that I didn’t even realize existed until much later. I think the system has a lot of hidden gems, but unless you know to look for them or ask, you might miss out. A more visible tips section or regular feature spotlights in the dashboard would be helpful. Review collected by and hosted on G2.com.
What I love most about KORONA is how reliable and easy it is to use once you get the hang of it. The system just works, and there’s a ton of helpful resources available if you ever need to figure something out. Honestly, though, the best part is the support team. They’re super responsive, friendly, and actually know what they’re talking about. Anytime I’ve had an issue or question, they’ve been quick to help and made the whole process stress-free. Review collected by and hosted on G2.com.
There’s a bit of a learning curve at first, especially with how many features are packed in, but once you get through the setup, it’s smooth sailing. And with how helpful the support is, even the tricky parts aren’t that bad. Review collected by and hosted on G2.com.
What I appreciate most is how easy it was to get started with KORONA POS. The system is well-organized, and setting up our product catalog took much less time than expected. It’s fast, responsive, and the cloud-based structure means I can keep track of everything even when I’m off-site. I also have to give credit to their support team as they’re not just friendly but actually take time to understand what you need. Review collected by and hosted on G2.com.
At first, the number of customization options felt a bit overwhelming. But after a few sessions exploring the dashboard and speaking with support, it became much easier to navigate. A few more tutorials within the system would make it even better for first-timers. Review collected by and hosted on G2.com.
Support was responsive and usually quick to reply. The software has a lot of features on paper and the initial sales process was smooth. Review collected by and hosted on G2.com.
The system was unreliable when deployed—WiFi connectivity issues, unresponsive screen elements, and key functions failing on launch day. While support was responsive, they rarely explained how to fix problems—only did it for me—which left us dependent on them for every issue. I made it clear in the sales process we couldn’t connected via Ethernet and an wifi adapter was not included initially. After receiving the required WiFi adapter more than a month after the hardware, we couldn’t properly test within the return window. Despite never using the system in production, they refused a return.
EDIT: The employee who responded to my review was never in contact with me at all throughout the entire process. They responded with blatant lies and false assumptions, like that I never tested the Wi-Fi in store or that the machine was sitting in my home for 4 months. This isn’t true. The Wi-Fi worked when tested in store, but the POS would restarted and not recognize the Wi-Fi dongle, so I’d have to unplug the Wi-Fi dongle, restart the pos, and then set it up again every time. This is a huge pain for any employee to deal with and incredibly unreliable. The 30 day return policy is put in place to allow customer ample time to set up the system. This isn’t even time for a small business that also has other priorities besides just setting up a new POS system. Couldn’t recommend this POS less. I have a background in computer science and the technology they are using is ancient, and their API is one of the most poorly set up database systems I’ve ever seen in my experience. They also consistently had menus appear in German because their parent company is based in Germany. This is just all around an unacceptable company and I will steer everyone I know away from them especially because of how they handled our interactions and the blatant disrespect and lies in their response to my review. Review collected by and hosted on G2.com.
This customer did not mention in the sales process that they would be using WiFi in their live environment. Once they informed us of that (after receiving their POS), we provided them with a WiFi dongle, which they never tested on site. They had the equipment set up at their home for 4 months, and everything was working well other than what appeared to be a very small unresponsive area in the top middle of their touch screen. We offered to fix the issue through a standard RMA and the customer declined.
When the customer eventually took the POS on site, they could not get the POS connected to their WiFi network. They did not seek assistance from our support team to get it connected and rebuffed our attempts to get it sorted, despite connectivity problems not being an issue with the POS and typically quite simple to fix. It was after this point that they requested a full refund. We have a 30-day return policy on hardware and do not believe their circumstances warrant extending the return policy.
We appreciate the kind words about our support team, and we'd still like the opportunity to help you troubleshoot your WiFi network, as we were never given the chance.
Although I'm not currently using KORONA POS, I’ve spent a lot of time researching options for our next point-of-sale system, and KORONA continues to stand out. What really caught my attention is how customizable it seems, along with the consistent praise for their responsive customer support. It feels like a system built to grow with your business, not just serve it temporarily. Review collected by and hosted on G2.com.
As someone evaluating from the outside, the only hesitation is the learning curve some users mentioned, especially around reporting features. But honestly, I’d rather have a robust tool that takes a bit of effort to master than something too basic. Review collected by and hosted on G2.com.