# Top 10 Decagon Alternatives & Competitors (26)4.7 out of 5 Many buyers researching Decagon on G2 ultimately choose a competing solution from this list of highly rated tools. In most cases, users compare alternatives based on reliability and ease of use. The best overall alternative to Decagon is [Fin](https://www.g2.com/products/fin/reviews), rated ~4.5 stars on G2 from 3734+ reviewers. It is frequently praised for helpful and efficiency. Other well-known alternatives to Decagon are: - [Gladly](https://www.g2.com/products/gladly/reviews) – known for helpful and efficiency (G2 star rating ~4.7) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) – highly rated for chatbot development and easy integrations (G2 star rating ~4.6) - [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) – offers helpful and customer support (G2 star rating ~4.6) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) – best suited for teams that need customer support and helpful (G2 star rating ~4.3) Browse top options below. Based on G2 review data, Decagon is most commonly used in industries like [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Help Desk Software](https://www.g2.com/categories/help-desk), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to Decagon - Fin - Gladly - Kore.AI - Ada - Zendesk for Customer Service - Tidio - Genesys Cloud CX - Dixa ## Top 10 Alternatives to Decagon Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Decagon stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Financial Services, and Retail, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") ](https://www.g2.com/products/fin/reviews) [ Fin ](https://www.g2.com/products/fin/reviews) By [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews#reviews) Product Description Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to Decagon, Fin is: Slower to reach roi More usable Categories in common with Decagon: [ AI Customer Support Agents ](/categories/ai-customer-support-agents)[ Conversational Support ](/categories/conversational-support)[ Customer Service Automation ](/categories/customer-service-automation)[ Conversational Interface Agents ](/categories/conversational-interface-agents) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/dcff9843c01cc56ba08d3a75c73a77ea/gladly.png "Product Avatar Image") ](https://www.g2.com/products/gladly/reviews) [ Gladly ](https://www.g2.com/products/gladly/reviews) By [Gladly](https://www.g2.com/sellers/gladly) [ 4.7/5(1,114) ](https://www.g2.com/products/gladly/reviews#reviews) Product Description Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai. Reviewers say compared to Decagon, Gladly is: Slower to reach roi More usable Easier to set up Categories in common with Decagon: [ AI Customer Support Agents ](/categories/ai-customer-support-agents)[ Conversational Support ](/categories/conversational-support)[ Customer Service Automation ](/categories/customer-service-automation) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/0a4821d4e1ff786c18592300fce07e3f/kore-ai.jpg "Product Avatar Image") ](https://www.g2.com/products/kore-ai/reviews) [ Kore.AI ](https://www.g2.com/products/kore-ai/reviews) By [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc) [ 4.6/5(505) ](https://www.g2.com/products/kore-ai/reviews#reviews) Product Description Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe. Reviewers say compared to Decagon, Kore.AI is: Slower to reach roi More usable Easier to set up Categories in common with Decagon: [ Conversational Support ](/categories/conversational-support)[ Conversational Interface Agents ](/categories/conversational-interface-agents) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") ](https://www.g2.com/products/ada-support-inc-ada/reviews) [ Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews) By [ADA SUPPORT, INC.](https://www.g2.com/sellers/ada-support-inc) [ 4.6/5(173) ](https://www.g2.com/products/ada-support-inc-ada/reviews#reviews) Product Description Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016. Reviewers say compared to Decagon, Ada is: Slower to reach roi More usable Categories in common with Decagon: [ AI Customer Support Agents ](/categories/ai-customer-support-agents)[ AI Chatbots ](/categories/ai-chatbots)[ Conversational Support ](/categories/conversational-support)[ Customer Service Automation ](/categories/customer-service-automation) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) By [Zendesk](https://www.g2.com/sellers/zendesk) [ 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews) Product Description Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Decagon, Zendesk for Customer Service is: Slower to reach roi Categories in common with Decagon: [ AI Customer Support Agents ](/categories/ai-customer-support-agents)[ Conversational Support ](/categories/conversational-support)[ Customer Service Automation ](/categories/customer-service-automation) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image") ](https://www.g2.com/products/tidio/reviews) [ Tidio ](https://www.g2.com/products/tidio/reviews) By [Tidio](https://www.g2.com/sellers/tidio) [ 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews#reviews) Product Description Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. Reviewers say compared to Decagon, Tidio is: Slower to reach roi More usable Easier to admin Categories in common with Decagon: [ AI Customer Support Agents ](/categories/ai-customer-support-agents)[ AI Chatbots ](/categories/ai-chatbots)[ Conversational Support ](/categories/conversational-support)[ Customer Service Automation ](/categories/customer-service-automation) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews) By [Genesys](https://www.g2.com/sellers/genesys) [ 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews#reviews) Product Description The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Decagon, Genesys Cloud CX is: Slower to reach roi More usable Categories in common with Decagon: [ AI Customer Support Agents ](/categories/ai-customer-support-agents)[ Customer Service Automation ](/categories/customer-service-automation) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/7effaed0f09db61effe470f286adddd8/dixa%282%29.jpeg "Product Avatar Image") ](https://www.g2.com/products/dixa/reviews) [ Dixa ](https://www.g2.com/products/dixa/reviews) By [Dixa](https://www.g2.com/sellers/dixa) [ 4.2/5(391) ](https://www.g2.com/products/dixa/reviews#reviews) Product Description Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform. Reviewers say compared to Decagon, Dixa is: Slower to reach roi Categories in common with Decagon: [ AI Customer Support Agents ](/categories/ai-customer-support-agents)[ Conversational Support ](/categories/conversational-support) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b708d0b35e19c8f51b24bd38b6322724/kustomer.png "Product Avatar Image") ](https://www.g2.com/products/kustomer/reviews) [ Kustomer ](https://www.g2.com/products/kustomer/reviews) By [Kustomer](https://www.g2.com/sellers/kustomer) [ 4.4/5(565) ](https://www.g2.com/products/kustomer/reviews#reviews) Product Description Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer. Reviewers say compared to Decagon, Kustomer is: Slower to reach roi Categories in common with Decagon: [ AI Customer Support Agents ](/categories/ai-customer-support-agents)[ Conversational Support ](/categories/conversational-support) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/3535f71b2a0f16cb37247f249d1d534c/salesforce-agentforce.jpeg "Product Avatar Image") ](https://www.g2.com/products/salesforce-agentforce/reviews) [ Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews) By [Salesforce](https://www.g2.com/sellers/salesforce) [ 4.3/5(1,202) ](https://www.g2.com/products/salesforce-agentforce/reviews#reviews) Product Description Humans with Agents drive customer success together. Build and customise autonomous AI agents to support your employees and customers 24/7. Reviewers say compared to Decagon, Salesforce Agentforce is: Slower to reach roi Categories in common with Decagon: [ AI Customer Support Agents ](/categories/ai-customer-support-agents)[ Conversational Interface Agents ](/categories/conversational-interface-agents) ### Explore Articles [ Best budgeting platforms for multi-department collaboration ](https://www.g2.com/discussions/best-budgeting-platforms-for-multi-department-collaboration) [ Best accounts receivable software ](https://www.g2.com/discussions/best-accounts-receivable-software) [ What MDM system integrates with ERP and CRM platforms? ](https://www.g2.com/discussions/what-mdm-system-integrates-with-erp-and-crm-platforms) [ Top-rated recruiting CRM platforms for enterprise hiring ](https://www.g2.com/discussions/top-rated-recruiting-crm-platforms-for-enterprise-hiring) [ What is the top mobile app analytics solution for gaming apps? ](https://www.g2.com/discussions/what-is-the-top-mobile-app-analytics-solution-for-gaming-apps) [ Top-rated tools for tracking workspace utilization ](https://www.g2.com/discussions/what-are-the-top-rated-tools-for-tracking-workspace-utilization) ### Spotlight Categories [ AI Sales Assistant Software ](https://www.g2.com/categories/ai-sales-assistant) [ SAP Store Software ](https://www.g2.com/categories/sap-store) [ VoIP Providers ](https://www.g2.com/categories/voip)