I really like the flexibility and scalability of Kore.AI’s platform. The no-code/low-code interface helps speed up bot development, while still allowing deep customization for complex use cases. The platform integrates seamlessly with multiple channels, and the analytics features provide great visibility into bot performance. Review collected by and hosted on G2.com.

The ease of implementation and the wide range of features stand out. It provides strong NLP capabilities, enterprise-grade security, and prebuilt templates that save time. The integration options with third-party systems are very useful for businesses, and customer support is responsive and helpful. Review collected by and hosted on G2.com.

I genuinely appreciate Kore.AI for its wide array of features that set it apart from other chatbot or agent application platforms in the market. The platform excels in offering extensive capabilities in areas such as billing and testing, which are crucial for seamless operations. Furthermore, the integration of advanced features like Search AI and Agent AI is particularly impressive. These recent innovations enhance the functionality of the Kore.AI contact center application, offering significant improvements in efficiency and user experience. These tools are not only advanced but also integral in streamlining processes and improving the overall operational dynamics of the contact center solution provided by Kore.AI. Review collected by and hosted on G2.com.

With a large number of features, Kore.AI also comes with a considerable number of issues. There is a noticeable lag in resolving these issues, indicating that less importance might be given to testing the product before releasing it for use. This is an area that needs more attention and improvement to ensure a smoother user experience. Review collected by and hosted on G2.com.

I find Kore.AI to be very user-friendly, which significantly enhances my experience. The interface is not just easy to navigate but also visually appealing, making it simple to understand from a demand perspective. I also appreciate the fine-tuning feature, which is very good, and the models options provided are beneficial. These features allow me to adjust models and add labeled data effectively, although I primarily used it for training purposes. Kore.AI also stands out for its excellent capabilities in generating reports, which is a significant advantage for me. These aspects contribute to a strong positive influence on my usage experience. Review collected by and hosted on G2.com.

I would like Kore.AI to provide more free trial opportunities for newcomers. Extending the free trial period for new users could significantly increase the product's reach and accessibility to a wider audience. Review collected by and hosted on G2.com.

In my experience, Kore.AI has proven to be a dependable platform for developing agentic solutions. Its user-friendly drag-and-drop interface and thoughtfully organized dialog builder make the process straightforward. The implementation phase went smoothly, aided by comprehensive templates and clear documentation. Whenever I encountered challenges, their customer support team was quick to assist. I use Kore.AI regularly, and I’m consistently impressed by its extensive range of features, including NLP, agent assist, analytics, and support for multi-channel deployment. Integrating with external systems such as CRMs and RPA tools was uncomplicated, which helped me seamlessly incorporate the platform into existing workflows. All in all, Kore.AI stands out as a reliable and adaptable choice for enterprise-level conversational AI. Review collected by and hosted on G2.com.

While Kore.AI offers considerable power, there are several aspects that could use improvement. The initial learning curve is somewhat steep, particularly when working with advanced features such as custom NLP configurations or designing complex bot flows. At times, the platform can feel restrictive when attempting to implement highly customized agentic behaviors, and troubleshooting within the dialog builder is not always intuitive. Additionally, although integrations typically work well, some enterprise connectors demand extra setup or customization, and the documentation for these cases is lacking. Finally, while the UI is functional, it would benefit from being more responsive and modern in certain areas to enhance overall usability. Review collected by and hosted on G2.com.

What I value most about Kore.AI is its robust and intuitive no-code platform, which significantly simplifies the implementation, design, development, and management of AI solutions. The platform’s flexibility is a key differentiator—it seamlessly supports both no-code and low-code development approaches, enabling rapid deployment across multiple channels. Its advanced Natural Language Understanding (NLU) capabilities enhance conversational accuracy and user engagement. Additionally, Kore.AI comprehensive analytics and insights tools are instrumental in continuously optimizing agent performance. The availability of responsive customer support throughout the development lifecycle, even for minor issues, reflects a strong commitment to user success. The platform’s wide range of integration options further enriches the user experience and drives higher engagement. One of the most impactful outcomes is the increased frequency of use among end users, driven by the platform’s seamless experience and consistent performance. This not only improves adoption rates but also contributes to sustained value delivery over time. Review collected by and hosted on G2.com.

While Kore.AI is a robust and versatile platform, there are a few minor aspects that could use improvement. The initial learning curve can be somewhat steep for newcomers because of the platform’s extensive features. Additionally, some of the more advanced customization options require a certain level of technical expertise. However, the platform’s documentation and support resources do a good job of helping users overcome these hurdles. At times, the UI responsiveness may lag when handling larger solutions, and customization can feel restricted unless you have deeper technical knowledge. These are relatively minor issues, but addressing them would further improve the overall user experience. Review collected by and hosted on G2.com.

Its strong conversational AI platform that combines no-code tools with advanced NLP makes building and scaling enterprise-grade virtual assistants efficient and flexible. Review collected by and hosted on G2.com.

I don’t have any major dislikes about Kore.ai. Review collected by and hosted on G2.com.

The UX is very good for building production-grade applications. It makes it easier to manage logs and errors, and to troubleshoot and resolve issues when they come up. Review collected by and hosted on G2.com.

Sometimes the application feels like it hangs when I’m using it. Review collected by and hosted on G2.com.

The use of AI is present throughout the conversation, from interpreting questions to formulating answers. It really gives the feeling of talking to another person. It is possible to integrate several AI engines, in addition to having one's own. It offers numerous configuration parameters for the use of AI, allowing for very precise adjustments. The interface for building dialogue flows is very clear and visual, which makes it easy to explain its operation even to those who have no knowledge about chatbots. Furthermore, self-management is complete: all necessary tasks can be performed from the same platform, without relying on a support area to get the chatbot up and running. Review collected by and hosted on G2.com.

So far, I haven't found anything that I disliked on the Kore.AI platform. Review collected by and hosted on G2.com.

What I like best about Kore.AI XO 11 is how it significantly enhances the end-to-end conversational AI development experience. The new release brings a more intuitive design interface, improved GenAI-powered features, and streamlined deployment options, making it easier to build, test, and scale bots efficiently.

I particularly appreciate the AI-assisted dialog design and intent discovery tools, which help speed up bot creation while maintaining accuracy. The advanced analytics, knowledge AI, and omnichannel integration capabilities also make XO 11 a robust platform for delivering consistent, intelligent experiences across multiple touchpoints. Review collected by and hosted on G2.com.

While I’m really impressed with the capabilities of XO 11 — particularly the generative AI, unified sessions, and improved dialog builder — I do recognise that:

The migration / upgrade path from earlier versions can add complexity (especially for legacy bots or custom flows).

Language support and localization are still catching up, so for global roll-outs there may be extra effort.

Because of the richness of features, it can feel quite enterprise-heavy for smaller teams or non-technical users, so enabling the right training/skills is key.

Some integrations and modules are still flagged as “coming soon” or with limitations, so I'd make sure we audit those for our use-case.

My approach would be: build a migration/roll-out plan, ensure the team has support, prioritise early testing of integration and localisation, and continuously feedback to the vendor on any gaps. Review collected by and hosted on G2.com.

It’s a low-code automation tool, so we can build automations with minimal coding knowledge. The tool is also easy to use and straightforward to work with. Review collected by and hosted on G2.com.

I’m not sure whether this can be used for UI automation, like Selenium, Playwright, etc. Review collected by and hosted on G2.com.