The wide variety of connectors available. Review collected by and hosted on G2.com.
Sometimes the platform seems like it's lagging, which impacts the pace of development. Review collected by and hosted on G2.com.
The integrations and workflows are easy to set up without writing any code. Review collected by and hosted on G2.com.
Sometimes the bot and the platform go down. Review collected by and hosted on G2.com.
The drag-and-drop functionality, along with the integration of AI features, also relies on external APIs. Deployments are easy. Review collected by and hosted on G2.com.
Nothing major as such. Sometimes the AI models hallucinate when trying to find the result for a given query, and at times the servers also have network issues. Review collected by and hosted on G2.com.
Kore.AI is currently being used by a few of our clients. They mainly use it because it makes IVR workflow design easier and more straightforward. Review collected by and hosted on G2.com.
There was no support from the Kore.AI team for certifications on earlier Kore.AI versions, so we had to train our freshers ourselves because the client was still using an older version in production. Review collected by and hosted on G2.com.
I like that Kore.AI solves many problems and saves time. The low-code feature is really beneficial, as it saved me time. It helps me by not needing to rewrite prompts or scripts, and if I need to copy a node, it saves even more time. Review collected by and hosted on G2.com.
It should be easier to move nodes between dialogs so that I don't have to rewrite anything. Adding a copy-paste feature would help simplify the work and reduce time. Also, I think more videos in the academy would make learning easier, providing more detail than just reading. Review collected by and hosted on G2.com.
It is powerful and flexible bot building platform. It offers robust dialog management, seamless integration capabilities, customizable workflows and strong support for automation AI usecases. Review collected by and hosted on G2.com.
Debugging issues especially related to session handling and publishing. Clearer documentation for advanced configurations. Review collected by and hosted on G2.com.
Hi Swaraj,
Thank you for your detailed and valuable feedback! We're glad to hear that you find Kore.ai's bot-building platform powerful and flexible. Knowing that our dialog management, seamless integrations, customizable workflows, and automation AI capabilities are making an impact for you is truly rewarding.
It's also great to hear that Kore.ai is helping you build conversation flows efficiently and reducing the load on your team by delivering accurate, 24/7 responses. That round-the-clock reliability is something we're proud to offer.
We hear your concerns around debugging, particularly with session handling and publishing, and we understand how time-consuming those issues can be for a developer. Our engineering team is actively working to improve the debugging experience and make those processes more transparent and intuitive. Your feedback helps us zero in on the areas that matter most.
Regarding documentation for advanced configurations, that's a very valid point. We are continuously expanding and refining our documentation, and we will make sure your feedback is shared with the team to prioritize clearer guidance for complex use cases.
In the meantime, please don't hesitate to reach out to our support team for any specific debugging challenges, we're always happy to help.
Thank you for being a valued Kore.ai user, Swaraj. We look forward to continuing to support your work!
Cheers,
Kore.ai
This development platform helps a lot of developers code more easily and deploy bots across different channels. Review collected by and hosted on G2.com.
The runtime updates in Pro Bot Builders sometimes don’t save my code, which ends up forcing me to rewrite it. Review collected by and hosted on G2.com.
Creating Voice Bots , Web Bots and Agents using external and Internal LLMS Review collected by and hosted on G2.com.
High Cost and Hidden Fee and Platform complexicity Review collected by and hosted on G2.com.
Hi Devender,
Thank you so much for taking the time to share your detailed feedback and for updating your review! We're thrilled to hear that you've had a great experience building Voice Bots, Web Bots, and Agents using both external and internal LLMs. Enabling seamless bot and agent development is at the core of what we do, and it's wonderful to know the platform is delivering value for you.
We sincerely appreciate your candid feedback on pricing and platform complexity. We understand that cost transparency and ease of use are critical, and we are continuously working to improve our pricing communication and simplify the overall platform experience. Your input helps us prioritize the right improvements.
Regarding the Ctrl+F functionality in the Script Node, that's a very valid point, and we can see how the absence of a search shortcut can slow down productivity when working with larger scripts. We have noted this as a feature enhancement request and will pass it along to our product team for consideration in an upcoming release.
We truly value your partnership and are committed to making your experience with Kore.ai even better. Please feel free to reach out to our support team at any time. We're always here to help.
Cheers,
Kore.ai
I like Kore.AI's flexibility, which allows me to adapt to different projects easily. I also appreciate its tight integration with LLMs, which helps in understanding different languages across multiple places. This integration significantly enhances the capabilities of Kore.AI for my projects. Review collected by and hosted on G2.com.
We could get quicker resolution on support tickets Review collected by and hosted on G2.com.
Hi Lance,
Thank you for your thoughtful review and for highlighting what makes Kore.ai work for you! We're delighted to hear that the platform's flexibility has made it easy to adapt across different projects, and that our tight LLM integration is adding real value in handling multilingual capabilities. Empowering developers and teams to build smarter, more versatile solutions is at the heart of what we do.
It's also great to know that Kore.ai is making a tangible difference in your call center projects, reducing the need for additional staffing and minimizing data entry errors, which are exactly the kinds of outcomes we aim to deliver for our customers.
We hear you on the support ticket resolution times, and we sincerely apologize for any delays you've experienced. We know how critical timely support is, especially when you're working on live projects. We are actively investing in expanding our support capabilities to ensure faster turnaround times, and your feedback reinforces the urgency of that effort.
Thank you again for being a valued part of the Kore.ai community. We're committed to continuously improving and are grateful for your partnership.
Cheers,
Kore.ai
I like the Kore.ai platform because it’s user-friendly, visually intuitive, and provides powerful tools for building intelligent, conversational AI agents without deep coding knowledge. Review collected by and hosted on G2.com.
I dislike that Kore.ai’s customization options, while powerful, often require deep platform knowledge and can slow down development. As a professional, I find that even small configuration changes sometimes demand multiple steps instead of a streamlined workflow. Review collected by and hosted on G2.com.