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LM

Lian M.

CUSTOMER RESOLUTION EXPERT

Enterprise (> 1000 emp.)

7/28/2026

Guest users or non-business users of the software, not included in G2 scores.

"Kore.AI: Easy Integration with Powerful ML Engines"

5/5

What do you like best about Kore.AI?

The Kore.AI is very easy to integrate and ML engines are great thats what I like most about it. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

No built in testing sandbox from prom iteration Review collected by and hosted on G2.com.

CI

Verified User in Investment Banking

Enterprise (> 1000 emp.)

7/28/2026

"Human-Like AI Assistant That Streamlines Manual Processes"

4/5

What do you like best about Kore.AI?

The product was really good. The AI assistant behaves like a real human being, which helps businesses automate their manual processes. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

Kore.ai is often criticized for its steep learning curve, occasional UI and performance issues, gaps in advanced documentation, and the complexity of building and maintaining large conversational workflows. Some users also report challenges during platform upgrades. Despite these drawbacks, many enterprises value its robust integrations, scalability, and comprehensive AI capabilities. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Kore.ai solves the challenge of automating customer and employee interactions through AI-powered virtual assistants. It streamlines support, reduces repetitive manual tasks, integrates with enterprise systems, and improves response times. This benefits me by increasing operational efficiency, enabling faster issue resolution, lowering support costs, and allowing teams to focus on higher-value, strategic work. Review collected by and hosted on G2.com.

SS

Senthilkumar S.

Senior Automation QA

Enterprise (> 1000 emp.)

7/27/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"It is wonderful Valuable Learning Experience with Kore.ai"

5/5

What do you like best about Kore.AI?

Kore.AI provides an intuitive low-code platform for building AI assistants, with strong NLU, seamless integrations, powerful analytics, and multi-channel support. It helps automate business processes efficiently while delivering a great user experience. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

Nothing to say .. all the features are good.. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Kore.ai solves enterprise communication and automation challenges by providing AI-powered virtual assistants and intelligent agents that automate customer service, employee support, IT helpdesk, HR, and business workflows. It reduces manual effort, improves response times, and delivers consistent, 24/7 support through conversational AI.* Review collected by and hosted on G2.com.

SM

Shivangi M.

Agentic Engineer

Mid-Market (51-1000 emp.)

7/27/2026

"Excellent Live Training with Real-World Environment Exposure"

5/5

What do you like best about Kore.AI?

the live environment exposure while live training Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

After live trainings there should be a follow up session to sort queries of given assignment for certification Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

10/29/2025

"Innovative and User Interactive"

5/5

What do you like best about Kore.AI?

What stands out to me is the way it combines contact center features with AI, along with the addition of AI for search and automation. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

Everything here is really good. It’s a good one. Review collected by and hosted on G2.com.

PM

Pratik M.

Chatbot Developer

Small-Business (50 or fewer emp.)

11/23/2025

"Comprehensive Automation and Seamless Bot Development"

4/5

What do you like best about Kore.AI?

What I appreciate most about Kore.ai is its comprehensive end-to-end automation capabilities. I am particularly impressed by how the XO Platform brings together no-code bot development, advanced NLP, dialog management, APIs, and workflow automation within a single, unified environment. This integration makes it highly efficient to design, test, deploy, and scale enterprise bots. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

Kore.ai could enhance its Search and Language features. At times, the SearchAssist results seem inconsistent, particularly when dealing with content that contains similar keywords or when indexing large data sets. Furthermore, switching languages within workflows is not always smooth; it often demands additional effort to preserve context when users change languages during a conversation. Addressing these issues would further strengthen the platform. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Kore.ai addresses significant automation and conversational AI challenges by offering a comprehensive platform for creating intelligent virtual assistants without the need for extensive coding. It enables the automation of customer support, the optimization of business workflows, and a reduction in manual tasks. Thanks to its robust NLP capabilities, advanced dialog management tools, and support for multi-channel deployments, I am able to develop scalable and consistent bot experiences much more efficiently. This leads to notable improvements in productivity, shorter development cycles, and enhanced customer engagement for enterprise clients. Review collected by and hosted on G2.com.

AI

Verified User in Insurance

Enterprise (> 1000 emp.)

7/28/2026

"Feature-Rich, Intuitive Platform—But Random Issues and Slow Support"

3.5/5

What do you like best about Kore.AI?

lot's of different functionalities in one platform, production level od the system, intuiational UI and available integrations Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

Random problems with the platform for example somthing worked yesterday and today it doesn't without any particular reason, waiting long for Support Team resolutions - in many of the cases I am able to resolve a problem by myself, before Support Team Review collected by and hosted on G2.com.

DS

Doaa S.

Dynatrace Consultant

Mid-Market (51-1000 emp.)

1/9/2026

"Supportive Instructor and Clear Documentation Make Learning Easy"

5/5

What do you like best about Kore.AI?

1- The professional instructor Suman Gurram is supportive and explains the topic in an easy manner

2- The Kore.AI documentation is understandable and easy to follow in implementation

3 - The recorded sessions are helpful

4- Ease of integration with 3rd party

5- the number of created application is unlimited

6- the trial days are reset with each new application Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

1- in the platform, I can't delete the unused components that I created by mistake or no longer used, such as: node, message, entity ...etc. Review collected by and hosted on G2.com.

CP

Chetan P.

System engineer

Mid-Market (51-1000 emp.)

1/27/2026

Guest users or non-business users of the software, not included in G2 scores.

"Powerful Conversational AI Platform with Impressive Enterprise Features"

5/5

What do you like best about Kore.AI?

Kore.AI stands out for its robust and highly customizable conversational AI platform tailored for enterprise use. The best aspect is its low-code/no-code interface, which allows both technical and non-technical users to build intelligent virtual assistants efficiently. The platform supports omnichannel deployment, advanced NLP capabilities, and integrations with major enterprise systems (like Salesforce, ServiceNow, and Microsoft Teams), making it highly versatile. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

While Kore.AI is a powerful platform, it does come with a few drawbacks. The most notable is its steep learning curve—especially for users who are new to conversational AI or enterprise-level platforms. Despite offering a low-code interface, mastering the full feature set (like advanced NLP configurations, custom integrations, and conversation flows) can take time and often requires technical expertise. Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

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Hey Chetan,

Thank you for sharing such a thoughtful and balanced review. We truly appreciate you taking the time to highlight both the strengths of the Kore.ai platform and the areas where users may need more support as they get started.

We’re glad to hear that our low-code/no-code capabilities, enterprise-grade NLP, omnichannel support, and integrations with systems are delivering value for you. Kore.ai is designed to give organizations the flexibility to build sophisticated conversational experiences while scaling across complex enterprise environments, and it’s encouraging to know these features are making a difference.

You also raise an important and valid point about the learning curve. Because Kore.ai offers deep customization, advanced NLP tuning, and extensive integration options, there is an initial investment in learning, especially for users who are new to conversational AI or enterprise platforms. To address this, we continue to expand our onboarding resources, documentation, tutorials, and training programs to help users progressively build expertise, from simple assistants to highly advanced use cases. Our goal is to make it easier for teams to unlock the platform’s full potential at their own pace.

We’re especially pleased that Kore.ai is helping reduce inefficiencies in customer and employee support by automating routine interactions and enabling faster, always-on assistance. Delivering quicker responses, smoother experiences, and reduced operational costs is exactly the outcome we aim to support for our customers.

Thank you again for your feedback. Reviews like yours help us continue to improve the platform and better support our user community.

Cheers,

Team Kore.ai :)

See how Kore.AI improved

AK

Anudeep K.

Programmer Analyst Trainee

Enterprise (> 1000 emp.)

10/30/2025

"Impressive AI Automation, But Needs Better Adaptability"

3.5/5

What do you like best about Kore.AI?

The new AI features integrated into the system are a significant improvement. The way AI is used to automate tasks, such as in search and automation within the chatbot, is truly impressive. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

The system definitely needs improvement. I encountered several bugs in the latest version of XO. For example, the sub intent feature did not function as expected, and there were occasions when the chatbot crashed and failed to perform as it should. Review collected by and hosted on G2.com.