It offers no-code, drag-and-drop features, along with extensive support for deploying the app across various channels. AI is smart enough to understand messy, natural language rather than just acting like a basic FAQ bot. The ROI is clear: it deflects a ton of manual support tickets, making the investment well worth it for any team looking to scale. The training support was amazing. Review collected by and hosted on G2.com.
Even though it’s "no-code," the interface is so packed with advanced features that it feels cluttered and overwhelming for a beginner. It takes a lot of time to truly master how to build complex flows without hitting a wall. I’ve also run into some performance lag when the bot is trying to pull data from multiple integrations at once, it can cause a noticeable delay in the chat, which isn't ideal for a smooth user experience. Review collected by and hosted on G2.com.
Hi Achyuth,
Thank you for such a thorough and thoughtful review! We're thrilled to hear that our no-code, drag-and-drop capabilities and multi-channel deployment are working well for your team. It's especially rewarding to know that the AI is handling natural, messy language effectively rather than just acting as a basic FAQ bot, that's exactly the intelligence we've worked hard to build in.
The ROI you're seeing through ticket deflection and the self-service experience you've enabled. Giving customers instant answers on order tracking and details without waiting in a queue is precisely the kind of outcome we aim to deliver. We're also glad the training support made a positive impression!
We appreciate your honest feedback on the interface feeling cluttered and overwhelming for beginners. You're right that the sheer depth of features can make the initial experience feel like a lot to take in, and we are actively working on improving the onboarding experience and simplifying navigation to make the platform more approachable without sacrificing its power.
Regarding the performance lag when pulling data from multiple integrations simultaneously, thank you for flagging this. We understand how critical response speed is for a smooth user experience, and our engineering team is focused on optimizing integration performance to reduce those delays. We'd also encourage you to reach out to our support team so we can look into your specific setup and help tune it for better performance.
We truly value your partnership and feedback, it helps us build a platform that works better for everyone. Thank you for being a part of the Kore.ai community!
Cheers,
Kore.ai
