MM

Moiz M.

Group Content Specialist

Small-Business (50 or fewer emp.)

4/29/2026

"Remarkable Customer Support with Fast, Effective Solutions"

5/5

What do you like best about Kontent.ai?

The customer support is remarkable in terms of availability, response time, and the solutions they provide. Review collected by and hosted on G2.com.

What do you dislike about Kontent.ai?

We weren’t able to customize it because the code isn’t open source. Review collected by and hosted on G2.com.

What problems is Kontent.ai solving and how is that benefiting you?

It helps our business capture data across different devices with just a few instant clicks. We haven’t run into any performance issues with the API calls. We’re also able to separate responsibilities—UI design, model definition, and content management—by setting different access levels for each area. Review collected by and hosted on G2.com.

G

Verified User

Mid-Market (51-1000 emp.)

7/28/2026

"Effortless CMS with Great Preview Features"

5/5

What do you like best about Kontent.ai?

I use Kontent.ai as a platform where our content managers can maintain texts and branding for the whitelabel websites we provide. I find the preview feature particularly useful because it makes the mental link between what I am working on and how the users would see it a lot easier. The initial setup was very easy, and we've integrated it with a commerce platform. Review collected by and hosted on G2.com.

What do you dislike about Kontent.ai?

Nothing to dislike Review collected by and hosted on G2.com.

AW

Verified User in Wholesale

Enterprise (> 1000 emp.)

1/16/2026

"Good choice for structured content"

3.5/5

What do you like best about Kontent.ai?

Kontent.ai is a solid headless CMS if you want structured content and clean API's to deliver it where you need. It gives you the usual basics like content modeling, roles and workflow, plus preview so you can check things before publishing. Setup can take a bit of thought, especially if your content model is complex. But once it is in place it is easyto run day to day. Review collected by and hosted on G2.com.

What do you dislike about Kontent.ai?

the modelling UI can feel a bit constrained, so some changes take longer than you would expect. It also takes discipline to keep the content library clean, otherwise you end up with too many similar elements and inconsistent naming. And when multiple teams are creating items, it is easy for the structure to drift unless you keep on top of it. Review collected by and hosted on G2.com.

What problems is Kontent.ai solving and how is that benefiting you?

It solves the challenge of managing content for websites in multiple languages by letting you create and maintain translations in one place. It supports flexible content modelling so you can build structures that match your needs rather than forcing you into a rigid template. You can also add custom apps to extend functionality, for example to integrate third-party tools or automate specific tasks. That makes it easier to scale content operations across regions and teams without too many workarounds. Review collected by and hosted on G2.com.

NL

Noémi L.

Digital product owner

Mid-Market (51-1000 emp.)

10/22/2025

"A Truly Empowering CMS Experience"

5/5

What do you like best about Kontent.ai?

Kontent.ai is a game-changer for modern content teams

What I love most about Kontent.ai is its modular content model - it gives us the flexibility to build structured, reusable content that scales beautifully. Implementation was quick and straightforward, which made the transition smooth for our team.

We also use Kontent.ai for integrations across our internally developed portals, where modular content is pulled dynamically. This setup is not only easy to adjust for business needs, but also incredibly convenient and efficient for ongoing content management.

The built-in documentation and training resources are top-notch, making it easy to onboard new team members and deepen our expertise. Their support team is outstanding - always responsive, helpful, and genuinely invested in our success. And it’s clear they’re not standing still: the continuous improvements and feature updates show how committed they are to evolving with their users' needs.

Highly recommended for teams looking for a future-ready, user-focused CMS. Review collected by and hosted on G2.com.

What do you dislike about Kontent.ai?

There’s nothing specific I dislike - like any platform, there are occasional small things, but the overall experience far outweighs them. Review collected by and hosted on G2.com.

What problems is Kontent.ai solving and how is that benefiting you?

Kontent.ai helps us manage and deliver modular content across multiple platforms with ease. It solves the challenge of maintaining consistency and flexibility in content creation, especially when working across teams and channels. Thanks to its structured content model and integration capabilities, we can dynamically serve content into our internally developed portals - making updates fast, business-driven, and low-effort for developers. This has significantly improved our agility and reduced time-to-market for content changes. Review collected by and hosted on G2.com.

GB

gopi b.

Solution Architect / Product Owner

Mid-Market (51-1000 emp.)

10/19/2025

"Flexible, Reliable Platform with Great Support—Could Use More Built-In Tools"

5/5

What do you like best about Kontent.ai?

1. Strong Content Governance and Control

2. Headless/Composable Architecture for Flexibility

3. Focus on Content Operations and Collaboration

4. Excellent Customer Support and Reliability

5. Ease of Use

6. Quick Implementation Review collected by and hosted on G2.com.

What do you dislike about Kontent.ai?

1. Lack of Certain Out-of-the-Box Tools, As a pure headless CMS, it deliberately doesn't include certain features that monolithic CMSs do, such as a complete, integrated personalisation engine or a full digital asset management (DAM) system, meaning you have to bring or build those components yourself. Review collected by and hosted on G2.com.

What problems is Kontent.ai solving and how is that benefiting you?

Project Problem Kontent.ai Solves Primary Benefit to You

1. Customer Service Portal: Inconsistent & Outdated Information across channels (web, chatbot, agent scripts). Single Source of Truth & Consistency: Agents and customers get the exact same, latest approved answer, increasing trust and reducing support time/errors.

2. Quote & Buy Journey: Fragmented Experience & Slow Updates of product-specific messaging, T&Cs, and disclaimers within a complex application. Agility & Compliance: Marketers can instantly update product descriptions, promotional text, or mandatory disclosures within the journey without redeploying the core application.

3. Product Automation (Manage PDS & TMD): Compliance Risk & Manual Document Creation for regulatory documents (Product Disclosure Statements/Target Market Determinations). Structured Content & Governance: Ensures regulatory-required content (like disclaimers or product features) is created once, stored as reusable modules, and correctly flowed into various legal documents (PDFs) and digital channels.

4. Manage Communication Templates (Print, Email & SMS): Content Silos & Brand Inconsistency between different delivery formats (e.g., the policy cancellation notice text differs between email, PDF, and SMS). Omnichannel Consistency: The content team manages all transactional and marketing copy in one place, ensuring a unified brand voice and consistent message across all output types (which are rendered via connected print/email/SMS services).

5. Marketing Websites: Slow Time-to-Market & Developer Dependency for publishing new pages, A/B tests, or global campaigns. Speed & Flexibility (Decoupling): Marketing and content teams can create and launch new campaign pages or websites much faster using familiar tools like Web Spotlight, without waiting for the frontend development team for every small change. Review collected by and hosted on G2.com.

JV

Jakub V.

Lead UX/UI Designer

Enterprise (> 1000 emp.)

1/23/2026

"Easy to Use, Fast Support, and Flexible Options"

5/5

What do you like best about Kontent.ai?

It’s quite easy to use, and the support is really fast. There are also many options to choose from, which makes it flexible for different needs. Review collected by and hosted on G2.com.

What do you dislike about Kontent.ai?

If you have large websites, it can be quite difficult for new employees to learn their way around the system, although I think that’s a general issue with other CMS platforms as well. I’d also appreciate it if the names of components could be filled in automatically based on the content inside. Review collected by and hosted on G2.com.

What problems is Kontent.ai solving and how is that benefiting you?

We came from a pure HTML CMS, and the main issue was that people without coding knowledge had no real chance to edit the content on our pages. This software makes it possible to involve many more people who don’t have coding skills, so they can create, edit, and publish content themselves. Which is big time saver! Review collected by and hosted on G2.com.

UP

Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

7/28/2026

"Great Preview Feature, but Editing Takes Too Many Steps"

3.5/5

What do you like best about Kontent.ai?

Preview of webpage before publishing it. Review collected by and hosted on G2.com.

What do you dislike about Kontent.ai?

It was not very new-user-friendly, but after few tries and errors I figured it. If I need to edit something it is multi step process. Review collected by and hosted on G2.com.

LS

Lydia S.

Mid-Market (51-1000 emp.)

4/7/2026

"Intuitive and simple to upload"

4/5

What do you like best about Kontent.ai?

I use Kontent.ai for uploading content to our website, and I like how easy it is to add content. The simple interface is great for people with little experience, making it easy to use. It's super simple to add an image—just drag and drop. The initial setup was so easy; I didn’t need much help, just some key hacks to open the interface. Review collected by and hosted on G2.com.

What do you dislike about Kontent.ai?

It takes a long time to upload content. I wish it was immediate. Review collected by and hosted on G2.com.

AN

Verified User in Marketing and Advertising

7/30/2026

"Great product"

4.5/5

What do you like best about Kontent.ai?

I like the intuitiveness and user experience Review collected by and hosted on G2.com.

What do you dislike about Kontent.ai?

There can be bugs that will affect workflow periodcially Review collected by and hosted on G2.com.

AK

Abul k.

Digital Lead

Mid-Market (51-1000 emp.)

10/30/2025

"Intuitive Headless CMS with Seamless Content Management"

5/5

What do you like best about Kontent.ai?

What I like best about Kontent.ai is its intuitive, headless CMS architecture that allows seamless content management and delivery across multiple digital platforms. The interface is user-friendly, collaboration is smooth, and it’s easy to structure and reuse content efficiently. Review collected by and hosted on G2.com.

What do you dislike about Kontent.ai?

Up to this point, my experience with the platform has been highly positive, with no major drawbacks or issues encountered. Everything has performed exactly as expected. The only area for potential enhancement would be the addition of real-time error tracking this would help identify and monitor cases where content fails to load on the platform, ensuring quicker resolution and improved reliability. Review collected by and hosted on G2.com.

What problems is Kontent.ai solving and how is that benefiting you?

Kontent.ai is effectively solving the challenge of managing and delivering structured content across multiple digital channels. Previously, content updates and publishing required heavy developer involvement and lengthy release cycles. With Kontent.ai’s headless CMS approach, content creation, management, and distribution are now streamlined and decoupled from the development process.

This flexibility allows our content and marketing teams to work independently, reducing turnaround time and ensuring faster go-to-market delivery. The platform’s intuitive interface, strong collaboration tools, and structured content model have improved consistency and reduced duplication of effort.

Overall, Kontent.ai has significantly enhanced our content governance, scalability, and team productivity, enabling us to maintain a unified brand experience across all our digital platforms. Review collected by and hosted on G2.com.