The option between the Cadence Program and the main Koncert page. Give ability to have different flow. Review collected by and hosted on G2.com.
A bit of a learning curve, I also wish we could email in the flow dialer stage. Review collected by and hosted on G2.com.
it's ability to connect to my follow up calls and new contacts. Review collected by and hosted on G2.com.
I wish it handled calling companies with calling trees better as well as hanging up on voicemails some times. Review collected by and hosted on G2.com.
Thank you for your feedback! We appreciate you sharing your experience and are always looking for ways to help our customers connect with more prospects efficiently. You may be interested to know that Koncert offers Phone Tree Navigation, an AI-powered feature designed to help navigate company phone trees and automated attendants. Our AI works to identify the appropriate path through the phone system and attempts to connect you directly to your intended prospect whenever possible. Additionally, Koncert's AI can automatically disposition call outcomes when a connection cannot be made. For voicemail scenarios, our system quickly detects when a call has reached a voicemail box, can skip the voicemail to help maintain dialing efficiency, and automatically log the call outcome as "Went to Voicemail." If you would like to learn more about these features, please reach out to your Customer Success Manager. We appreciate your input, and feedback like yours helps us continue enhancing the platform. Thanks again for being a Koncert user!
That I can dial several numbers at once. I also like how it rotates through several different numbers. Review collected by and hosted on G2.com.
Its not great on helping you select which numbers you want to dial in a flow. Review collected by and hosted on G2.com.
It's very easy for our team to use, and the integration with HubSpot is seamless. Review collected by and hosted on G2.com.
It is very hard to reconfigure your experience unless you're an admin - they could make that easier. Review collected by and hosted on G2.com.
easy to use, responsive team, speed dialing Review collected by and hosted on G2.com.
It seemed the platform had trouble picking up new tasks on leads i've called in the past. Connectivity decreased as time went on. Review collected by and hosted on G2.com.
The AI dialer and how I can reach more qualified prospects faster Review collected by and hosted on G2.com.
That's it's not also a CRM. It would be a great feature Review collected by and hosted on G2.com.
We're glad to hear that you are enjoying the AI dialer feature and reaching more qualified prospects faster.
Auto dialer allowing me to get more calls in a short amount of time. Review collected by and hosted on G2.com.
Would like the sections to be more customizable. Review collected by and hosted on G2.com.
We're glad to hear that you're enjoying the auto dialer feature and that it's helping you make more calls efficiently.
I think the ease of use is probably the best feature. it's extremely easy to use. It's accurate with dials It's just hands off. Just plug in, play, push start, and go. Review collected by and hosted on G2.com.
so far its been great , no issues Review collected by and hosted on G2.com.
We're thrilled to hear that you find Koncert easy to use and efficient for outbound calling. Thank you for sharing your positive experience!
I love that Koncert allows me to target more contacts simultaneously, making my workflow much more efficient compared to manual dialing. The control it offers with reports is fantastic, as it ensures I don't lose track of my activity, even with a high volume of 300 calls a day. Multitasking is significantly improved with Koncert, and the way it organizes everything simplifies my tasks. The tool's ability to help me connect with more people directly impacts my compensation, as more contacts mean greater earnings. Overall, the functionalities provided by Koncert, such as streamlining call management and efficient handling of large volumes of calls while keeping everything organized, are simply amazing. Review collected by and hosted on G2.com.
I find the sync between Salesforce and Koncert a little clunky. Additionally, the lack of integration with sales engagement apps is a bit disappointing. Though this is acceptable, there are areas for improvement in how Koncert handles Salesforce integrations, especially in creating tasks without errors and pulling information from rep reports or contacts more efficiently. This would be very helpful. The initial setup of Koncert was slightly challenging because my team was not accustomed to using reports in their work activities. However, this issue was resolved after the first few days. Review collected by and hosted on G2.com.
The IT support is helpful, useful system. Review collected by and hosted on G2.com.
Sometimes it can be difficult to understand how to fix basic issues that can interrupt calling time. Review collected by and hosted on G2.com.