I think the most helpful thing is the user interface and direct integration with salesloft. The performance of the auto-dialer makes it easy and I like that the AI can cycle through calls fast. The onboarding was great and very informative to make sure we were comfortable with our calls. Review collected by and hosted on G2.com.

I don't have any downsides on the product and can't speak on price. Maybe just identifying what company you are connected with. Review collected by and hosted on G2.com.

I love how Koncert helps me streamline the calling process so I don't need to manually dial numbers, allowing me to dial more numbers than I could on my own. Their service is absolutely spectacular, going above and beyond my expectations for a SaaS company. I also appreciate that they are constantly innovating and coming out with new features, staying on the cutting edge and keeping their clients happy. The initial setup was super easy because they did all the legwork. Review collected by and hosted on G2.com.

Texting incorporated would be awesome. However I know that's in the works. Review collected by and hosted on G2.com.

I find Koncert useful for cold calling as it helps me do it a lot faster, even when I'm already very busy. It makes cold calling enjoyable and I like being able to call multiple people at once. This feature cuts my cold calling down by 1-2 hours. The initial setup of Koncert was very easy. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.

That I can call multiple people at once! Review collected by and hosted on G2.com.

I haven't been using Koncert long enough to find something I don't like Review collected by and hosted on G2.com.

The call tracking and analytics ensure visibility into the engagement results, response rates and communication history.

The efficiency of outbound call management allows my team to follow on quality issues with suppliers , communication about compliance and product recalls whenever they occur. Review collected by and hosted on G2.com.

It is quite a learning curve to configure the software in the firm system.

The product is not primarily for quality assurance workflows within the food production thus lacks specialized tools for regulatory compliance reporting or management of safety documentation Review collected by and hosted on G2.com.

What I like best about Koncert is the efficiency of multi-line dialling and how seamless it makes follow-ups. The audio quality is consistently crystal clear, and the automated workflows help me save hours of manual data entry every day. Review collected by and hosted on G2.com.

The follow-up process could be more consistent. I'd love to see a better system for reminders and notifications so it's easier to keep track of next steps with prospects. Review collected by and hosted on G2.com.

Once Koncert is step up, it is quite simple to use. It is very intuitive for users like me who are not very technical.

Also, we enjoy the statistical data that the tool provides. Review collected by and hosted on G2.com.

The consensus on the team are the glitches. Often there is an issue with joining audio. I'm not sure what causes this. It could be something on our side. For example not restarting the computer on a regular basis or software upgrade by our IT team. Jared has shown me how to correct this issue and moving forward, I do not see a problem. Review collected by and hosted on G2.com.

I like that I can quickly upload a large number of lists, and I also appreciate being able to view the data on connect rate. Review collected by and hosted on G2.com.

I’d prefer a simpler, more straightforward way to make individual calls. Review collected by and hosted on G2.com.

The value compared to any other dialer. Can make large volume of calls without getting charged a arm and a leg. Review collected by and hosted on G2.com.

I’m very happy with everything overall. The connect rate could always be better, but that’s very dependent on the industry. Review collected by and hosted on G2.com.

The option between the Cadence Program and the main Koncert page. Give ability to have different flow. Review collected by and hosted on G2.com.

A bit of a learning curve, I also wish we could email in the flow dialer stage. Review collected by and hosted on G2.com.