As a phoneburner shop, it was a breath of fresh air to switch over to concert. It integrates with our CRM and Salesloft to make importing data incredibly easy. pulls in live updates from data entered into salesloft and salesforce as well so that contacts are up to date.

They also integrate AI in their system to pick up on if you hit a phone tree or gatekeeper, and can skip the call rather than having to manually skip through calls.

They do also have a parallel dialer, making it very easy to cover a lot of ground.

Their virtual salesfloor feature is in Beta and we didn't use it a ton but it seems promising once it hits the ground running. Overall, great great product and would recommend to anyone at the very least to test it out.

Customer support was also great, Jennifer and Jim were awesome to work with and very helpful and quick to respond with any questions/issues! Review collected by and hosted on G2.com.

Biggest complaint is that if you type in your call notes and accidentally forget to disposition the call and leave it in 'call waiting', you'll get logged out and lose your notes, whereas phoneburner will automatically save them for you which was nice to have (and I did lose some big notes on a couple occasions)

But, very minor issue that I'm sure can easily be fixed! Review collected by and hosted on G2.com.

Koncert allows me to do my job at lightening speed. By using the parrallel dialer, I am able to make hundreds of dials to potential prospects without having to type any phne numbers in. The service team is great; Jared is always quick with his responses, and any issues are resolved quickly. There are also other ways to use Koncert if you wish to work at a slower pace which is great. Review collected by and hosted on G2.com.

Sometimes it is difficult to delete prospects once they are added, but the service team is always there to help when needed to solve this issue. Review collected by and hosted on G2.com.

In my 8th month using Koncert I have found it to be extremely helpful in cold outreach to prospects. My favorite part of the tool is the AIPD or AI parrallel dialer which allows you to make multiple calls at a one time. The integration of the tools in beginning my first sales role was so easy to use. In my experiences the customer support team has always been there to assist if any issues do arise. I use this tool multiple times per week and plan on continuing this. Review collected by and hosted on G2.com.

I think the least helpful thing is that it takes up my time to do other things. I want to keep using it as the amount of dials you can make on it is so helpful. Other than that there are some falls that would occur with other tools just bugs here and there but are usually fixed expiditiously. Review collected by and hosted on G2.com.

Koncert Dialer is Robust, runs without lags, more number of calls in short time. Review collected by and hosted on G2.com.

International calling options is not the best. Outside of US) Review collected by and hosted on G2.com.

The flow dialer and intergrations with pre-existing platfroms! Review collected by and hosted on G2.com.

I use it everyday and I really don't have anything that I dislike! Review collected by and hosted on G2.com.

I like the ability to dial 3-5 people at once, it's very efficient. Review collected by and hosted on G2.com.

I wish when we got a call back, it would open up the entire page when you answer. I also wish our dial session paused when we received a call back Review collected by and hosted on G2.com.

Koncert allows me to complete way more dials than I could ever hope to on my own dialing manually. It allows me to work on other tasks as I wait for it to connect me to a live conversation. Once I hear the person pickup, I hop right into my conversation. Way more dials and conversations with the tool than before. Our sales rep has been great as well with ongoing support and making sure we know about the new product features as they are rolled out and how we can benefit from them. Onboarding was easy and quick. Review collected by and hosted on G2.com.

Downsides are sometimes you have a bad connection and the propspect can't hear you, but you can always call these people back knowing they are likely to pick up the call. Review collected by and hosted on G2.com.

I love being able to dial multiple numbers at once which enables me to maximize volume of calls everyday. Review collected by and hosted on G2.com.

Feel as though there are a lot of connectivity issues in regards to connecting with the other line smoothly without delay. Review collected by and hosted on G2.com.

I am able to get more dials in, leave more consistent voicemails, and ensure my CRM captures all my notes that i take during my call without having to manually import them. Review collected by and hosted on G2.com.

some lag between when prospect picks up and you are connected. Review collected by and hosted on G2.com.

I like how it speeds up work flow. I have set 5x Demos since leveraging Koncert in my day to day work. I have also touched more than 500-700 Leads daily, compaired to 100 a day in the same amount of time with the popular softwares that I was using prior. This software is very easy to use, I learned in less than 15 minutes. Review collected by and hosted on G2.com.

The delay in connection time when someone answers is my biggest concern. If that delay time can get reduced I would hold a lot more of my calls and set more demos! Review collected by and hosted on G2.com.