--- title: Kommunicate Reviews meta_title: 'Kommunicate Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 28 reviews by the users' company size, role or industry to find out how Kommunicate works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 28 scale: '5' date_modified: '2026-09-18' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Kommunicate Reviews **Vendor:** Kommunicate **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 28 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Kommunicate Kommunicate is a no-code, AI-powered customer service automation platform. Kommunicate helps businesses of all sizes automate customer service across websites, mobile apps, WhatsApp, email, voice, and all major messaging platforms with AI agents, AI chatbots, and shared inbox. Trusted by AI-first customer service teams at startups and enterprises alike, Kommunicate is recognized for its ease of use and scalability. Organizations like Rakuten, Crunch, Amgen, and Bridgestone have automated more than 80% of their repetitive customer queries with Kommunicate’s AI agents. These agents are trained on custom data to respond in a human-like way while maintaining the organization’s brand tone, ensuring consistency across web, mobile apps, WhatsApp, and all major messaging platforms. ## Kommunicate Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **24/7 support** from Kommunicate, noting its exceptional responsiveness and proactive assistance for any inquiries. (2 reviews) - Users appreciate the **efficient automation** of Kommunicate, enabling management of high inquiry volumes with ease and speed. (2 reviews) - Users commend the **responsive customer support** of Kommunicate, ensuring quick help whenever needed. (2 reviews) - Users find **Kommunicate easy to use** , appreciating its intuitive setup and seamless integration with existing systems. (2 reviews) - Users value the **seamless API integration** of Kommunicate, enhancing inquiry management and response automation across global audiences. (1 reviews) - Chatbot Development (1 reviews) - Customer Success (1 reviews) - Users find the **easy creation** of chatbots with Kommunicate straightforward and appreciate the helpful staff support. (1 reviews) - Easy Setup (1 reviews) - Insights (1 reviews) **What users dislike:** - Users report occasional **buggy behavior** of the bot and less responsiveness in the mobile app, hoping for future improvements. (1 reviews) - Users face an **initial learning curve** with advanced configurations, though support helps ease the transition. (1 reviews) - Users have noted the **initial limited features** of Kommunicate's dashboard, although improvements have been made since then. (1 reviews) - Users often find **performance issues** with the bot and mobile app, impacting overall responsiveness and experience. (1 reviews) - Users express frustration with **poor customer support** , which hinders effective use of Kommunicate despite its features. (1 reviews) ## Kommunicate Reviews ### 1. Facilitating the conversational experience with bots **Rating:** 4.5/5.0 stars **Reviewed by:** Felipe Xavier L. | Analista de Chatbot, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** January 20, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kommunicate?** Kommunicate offers an excellent interface for creating intuitive and customizable conversation flows, especially useful for integrating systems like Zendesk. The flexibility in widget customization and the ability to manage multiple audiences with a single bot stand out as major advantages. Additionally, the technical support is efficient and always willing to help, ensuring that implementation and adjustments are smooth. **What do you dislike about Kommunicate?** Although it is a robust tool, we face some limitations when integrating it with Sunshine Conversations, especially in managing multiple audiences. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate has been helping me optimize service for different audiences in a single environment. With its flexibility, we have been able to integrate personalized conversational flows and scale support without increasing the team. Additionally, the integration with Zendesk centralizes information and maintains efficiency in communication. Overall, Kommunicate is helping to improve the customer experience, reduce response time, and align the objectives of different business areas. ### 2. Improved Response Times with Fast, Helpful Kommunicate Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 10, 2026 **What do you like best about Kommunicate?** Kommuicate has been very helpful in improving our customer experience and customer response time. Whenever issues have come up, the Kommunicate support team has been very quick to look into and resolve any problems. **What do you dislike about Kommunicate?** Chatbot instructions need to be incredibly clear or the bot struggles with responding accurately. The support team is very helpful in helping phrase instructions so the bot understands. **What problems is Kommunicate solving and how is that benefiting you?** Answering basic customer inquiries outside of business hours, and letting customers know that we will get back to them once we're back online if the inquiry must be escalated to a human. ### 3. Amazing Support, Easy to Use, and Always Improving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 15, 2026 **What do you like best about Kommunicate?** Their support team is amazing and always quick to respond. The product is very easy to use, and they continue to add new features that make the overall experience even better. **What do you dislike about Kommunicate?** They don’t offer native integration with HubSpot, which makes it harder to connect everything smoothly. **What problems is Kommunicate solving and how is that benefiting you?** They’re solving AI chatbots in a practical way. It’s easy to build new AI bots and agents for new product services, and the overall process feels straightforward. ### 4. Reliable AI Chatbot, Data, and Reporting for Call Center Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 20, 2026 **What do you like best about Kommunicate?** It provides a reliable AI Chatbot resource with data and reporting that meets my call center needs. **What do you dislike about Kommunicate?** The menus and pathways to reach key areas aren't always clear. It feels like a lot of clicks to get to where I want to go within the settings. **What problems is Kommunicate solving and how is that benefiting you?** It's taking 200+ interactions off our hands each day. ### 5. Easy AI Agent Training with a Quick, Clear Knowledge Base Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 01, 2026 **What do you like best about Kommunicate?** It’s very easy to teach the AI agent how to respond. Setting up the knowledge base sources is quick and straightforward, and it also gives us a clear overview of which questions are asked most often. **What do you dislike about Kommunicate?** Honestly, there is nothing we can think of **What problems is Kommunicate solving and how is that benefiting you?** We used to receive very simple questions from our customers that could be answered using articles in our knowledge base. Kommunicate helped us set up an AI agent on our website that can handle these questions without taking time away from our support team. ### 6. Exactly what we were looking for **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 25, 2025 **What do you like best about Kommunicate?** Kommunicate is exactly what we had been searching for a long time. It offers a wide range of automations, the pricing is very reasonable for what the software can actually do, and most importantly, it comes with a human fallback option which is extremely valuable. Their support team is always fast, responsive, and willing to help whenever we need assistance. **What do you dislike about Kommunicate?** Sometimes the bot feels a bit buggy and the mobile app is not the most responsive, but hopefully these things will improve with time as the platform evolves. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate helps us handle customer support more efficiently by combining automation with the option to seamlessly transfer conversations to a human when needed. Thanks to this, we save a lot of time, reduce repetitive tasks, and still keep a personal touch in customer interactions. It has made our support process faster, more reliable, and improved overall customer satisfaction. ### 7. Scalable, Efficient and Easy Customer Support Solution for Global Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 14, 2026 **What do you like best about Kommunicate?** Kommunicate enabled us to efficiently manage a very high volume of learner inquiries across a global audience spanning 193 countries. The chatbot was intuitive to configure, with no complex coding required, and the availability of pre-built templates significantly accelerated deployment. The platform integrated seamlessly with our LMS through its APIs, allowing us to centralize and automate responses. Additionally, Kommunicate’s customer support team has been exceptional consistently responsive, knowledgeable, and proactive in helping us optimize the solution. **What do you dislike about Kommunicate?** There were minimal challenges overall that's what sold us on this product. As with any robust platform, some advanced configurations required an initial learning curve, but Kommunicate’s documentation and customer support mitigated this quickly. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate solved a critical scalability challenge. With a very large learner population and only two staff members responding to training-related inquiries, manual email-based support was time consuming and not timely. The chatbot automated the majority of repetitive and informational queries, saving hundreds of hours of manual work and significantly reducing email traffic. This allowed our small team to focus on complex or high-priority issues while still delivering timely, consistent support to learners worldwide. The result has been improved efficiency, better learner experience, and more effective use of limited organizational resources. ### 8. Supportive Staff and Improved Dashboard Make for a Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 04, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kommunicate?** The Staff are really easy to talk to, and will do their best to help you if you need changes to be made. The chatbot is quite easy to make once you understand how it works **What do you dislike about Kommunicate?** At the beginning, the report dashboard had limited features, but this has now improved **What problems is Kommunicate solving and how is that benefiting you?** We had a few issues, all of which have now been resolved. One of them was related to how we use our chatbot—our approach was something Kommunicate hadn’t encountered before. This required the ability to download larger data sets from the dashboard. Once we explained the situation to their support team, they quickly provided a temporary solution while they worked on redesigning the report to support larger data downloads. We really appreciated their responsiveness and support. ### 9. A great tool to automate customer queries **Rating:** 4.0/5.0 stars **Reviewed by:** Anjali N. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 19, 2024 **What do you like best about Kommunicate?** As a coding newbie, I was thrilled with how easy Kommunicate's AI chatbot was to set up. It was intuitive and straightforward, letting me launch a website chatbot without breaking a sweat. **What do you dislike about Kommunicate?** There was no problem to mention as such with Kommunicate. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate's chatbot swooped in and rescued our overwhelmed customer support team from the monotony of repetitive queries. By automating these tasks, we gained the freedom to concentrate on those "wow" moments – delivering quick resolutions and surpassing expectations. We've shaken off the burden, our agents are revitalized, and our customers are beaming with satisfaction. If you're eager to escape the routine and reignite your team's passion for service, Kommunicate is the solution. Believe me, it's a total game-changer. ### 10. Transparent, easy to use and their support is always there **Rating:** 5.0/5.0 stars **Reviewed by:** Madalina B. | Senior Marketing Consultant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 06, 2024 **What do you like best about Kommunicate?** The range of choices for creating intents is remarkable. Exploring different features to find the most practical and appealing result for our customers is enjoyable. I appreciate the addition of API integration, as it allows us to provide very specific support. Additionally, the team's constant support, suggestions, testing, and adjustments, including for dashboards, are invaluable and greatly simplify our work. **What do you dislike about Kommunicate?** While I haven't encountered any specific drawbacks with Kommunicate, I've noticed that certain processes or integrations may take a slightly longer time. However, with practice and patience, this minor inconvenience tends to improve over time. **What problems is Kommunicate solving and how is that benefiting you?** It enhances customer support by making it more accessible, quicker, and efficient, especially when agent interaction isn't required. Most importantly, it ensures our support is available to customers round the clock, 24/7! ### 11. Amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 18, 2023 **What do you like best about Kommunicate?** We've greatly benefited from using Kommunicate, which has significantly improved our handling of customer inquiries and boosted their satisfaction. It's great because you can connect it with different channels like Facebook, WhatsApp, and web chat all in one place. It comes with some cool automation features that help not just with customer support but also with getting new leads. Plus, there are these neat forms for collecting lead information. The dashboard is pretty straightforward and makes it easy to keep track of all your customer and lead conversations. It's simple to integrate, and if you ever need help, their customer support is quite friendly and helpful. **What do you dislike about Kommunicate?** Nothing critical to add regarding this matter. We haven't encountered any issues to report for today. The team has great support, and I'm really thankful for this. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate turned out to be a game-changer for our customer service team. Before, we were struggling with a never-ending stream of repetitive inquiries. Our agents were overwhelmed, and the time it took to resolve issues was growing, taking a toll on our efficiency. After bringing in Kommunicate, all things really changed. It automated the repetitive tasks, significantly easing the burden on our team. We noticed a drastic drop in the time spent on each query, and our resolution times improved remarkably. Highly recommend Kommunicate for any team facing similar challenges! ### 12. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo Z. | Founder, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 17, 2024 **What do you like best about Kommunicate?** The best thing about kommunicate’s AI chatbot is that it is very easy to integrate and deploy in website. We could just deploy the chatbot to our website within 10 mins. **What do you dislike about Kommunicate?** Didn't find any such problem with kommunicate. **What problems is Kommunicate solving and how is that benefiting you?** Prior to opting for Kommunicate's chatbot service, our customer support team grappled with numerous repetitive queries, consuming considerable time and energy. However, with the introduction of Kommunicate, the automation of recurring queries became a game-changer, liberating our team from such tasks. This led to a significant reduction in man-hours, swift resolutions, and, notably, a rediscovery of the delight in surpassing customer expectations. ### 13. Amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Artyom S. | Content Marketer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 15, 2023 **What do you like best about Kommunicate?** Kommunicate has helped my organization to solve lot of customer queries and because of which my business and customer satisfaction has improved. Best part of kommunicate is that it can be easily deployed on any messaging platform, website without any difficulties. **What do you dislike about Kommunicate?** Can’t really say that I had any issues with Kommunicate. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate was a lifeline when our customer support team was drowning in repetitive queries. Agents were buried, resolution times soared, and our precious time was vanishing down the query rabbit hole. But then, Kommunicate swooped in, automating the mundane and freeing our team. We slashed man-hours, resolutions became lightning-fast, and most importantly, we rediscovered the joy of exceeding customer expectations. ### 14. Easy setup process! **Rating:** 4.5/5.0 stars **Reviewed by:** Dheeraj D. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 10, 2023 **What do you like best about Kommunicate?** Upgrade option of platform with their generative ai powered platform it becomes very easy to integrate chatbots for my clients. **What do you dislike about Kommunicate?** Support queries sometime can be resolved faster. **What problems is Kommunicate solving and how is that benefiting you?** I run an agency and I have partnered with Kommunicate to implement chatbots on all of my client sites as per requirement and they are helping me to create custom chatbots as per client expectations and help them to handle their website queries. ### 15. Kommunicate is super easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Martin v. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 20, 2023 **What do you like best about Kommunicate?** The support team has been helpful throughout the whole process from onboarding to escalations. It is now very easy to train the chatbot with their new Generative AI feature that we love the most. **What do you dislike about Kommunicate?** I would love to see more options for integrations. No downside as such. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate helped us with automating our user queries. We get a lot of queries every day and the Kommunicate bot can answer most of them without any human involvement. ### 16. So helpful and great customer service received **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 25, 2023 **What do you like best about Kommunicate?** This was very easy to use and integrate on different platforms, I would highly recommend this. **What do you dislike about Kommunicate?** There was nothing least helpful as it worked well **What problems is Kommunicate solving and how is that benefiting you?** Provided a chatbot that was helpful for the purpose it was created for. ### 17. I have been using Kommunicate for my Dialogflow Chatbot on WhatsApp and our website **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan T. | Software Developer, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 18, 2022 **What do you like best about Kommunicate?** I have not experienced any downtime so far. The team is very helpful, they even assist via WhatsApp I don't have to wait long for a response. **What do you dislike about Kommunicate?** Nothing really, so far so good. We have no problems **What problems is Kommunicate solving and how is that benefiting you?** Real-time communication and integration with our clients. We don't need to pay for any middleware now. ### 18. Kommunicate chat bots are really helpful to automate your service workflows. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** July 14, 2022 **What do you like best about Kommunicate?** Multiple integrations are available which make the platform work very seamlessly. **What do you dislike about Kommunicate?** Nothing specific, more upgrades and integration with WhatsApp will make life further easy. **What problems is Kommunicate solving and how is that benefiting you?** Automation of support and service workflows. ### 19. Great chatbot software, and excellent customer experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 16, 2021 **What do you like best about Kommunicate?** Kommunicate provides an amazing and modern UI for our library's chatbot. We were easily able to integrate this with our existing Dialogflow bot, but we also can create a chatbot using their service, which is a lovely option. Their service also comes with analytics, which is really nice since Dialogflow's analytics feature alone are not as easy to understand (Grow level). I also like Komunicate's documentation and help guides. I'm not a programmer, so I really appreciate how clear their instructions are for embedding chatbots, integrating multiple chatbots, and enabling rich messages. It really makes creating chatbots easy and accessible. Lastly, I've only had really great customer experiences with them. The Kommunicate customer service team is reliable, quick to answer any questions, and they really work with you. **What do you dislike about Kommunicate?** More UI customization options would be nice. **What problems is Kommunicate solving and how is that benefiting you?** Provides a modern UI chatbot widget. ### 20. Did for me what amazon lex couldn't **Rating:** 5.0/5.0 stars **Reviewed by:** María del Pilar S. | Software Engineer Internship, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 08, 2021 **What do you like best about Kommunicate?** It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools. **What do you dislike about Kommunicate?** Nothing, it was a great experience, and would totally use Kommunicate again. **What problems is Kommunicate solving and how is that benefiting you?** We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot. The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot. ### 21. All in one platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge Esteban C. | Socio fundador, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 22, 2021 **What do you like best about Kommunicate?** Kommunicate is the best option to improve client support. You can integrate bots, and several channels like Facebook, WhatsApp, and web chat in only one platform. The support team is great. We have used Kommunicate for two years and we are happy with them. **What do you dislike about Kommunicate?** I don't have anything to share in this item **What problems is Kommunicate solving and how is that benefiting you?** Improve client support, integrate several channels in one platform, integrate chatbots to automate client support ### 22. very good service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 02, 2021 **What do you like best about Kommunicate?** The customer care service. We always have help at any time. **What do you dislike about Kommunicate?** In general, there is no serious problem, we always get support when needed, both technical and business. One small point is that the price of the service is a bit high, some of our customers don't feel comfortable paying. **What problems is Kommunicate solving and how is that benefiting you?** When integrating Kommunicate with our mobile apps (We are using Flutter for mobile apps). At the beginning, we had an issue with the integration, and the Kommunicate team helped us resolve this issue. ### 23. Good reception **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 04, 2021 **What do you like best about Kommunicate?** I like the platform with all the functions that it gives us. With Kommunicate you can work so well. **What do you dislike about Kommunicate?** Right now, at the moment, I don't have anything bad to say. I received good attention from the team and I am so grateful for that. **What problems is Kommunicate solving and how is that benefiting you?** With Kommunicate, my team and I can create our chatbot with good functions for our university project, and this gives us many benefits like presenting a functional chatbot. ### 24. Useful solution to automate customer support with customizable chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Katarzyna K. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 01, 2020 **What do you like best about Kommunicate?** - automation features that are useful to improve customer support and also lead generation, - lead collection forms which help to gather all necessary contact details, - clear and intuitive dashboard to manage and handle all the conversations with our customers and leads, - easy integration, - great customer support. **What do you dislike about Kommunicate?** They could have a bit more integration options available **What problems is Kommunicate solving and how is that benefiting you?** With this tool we managed to: - reduce response time - thanks to customizable instant responses we've set up for repetitive and predictable questions from our customers and potential clients, - improve workflow with assigned roles, - increase customer satisfaction, - optimize our team performance - thanks to detailed analytics and progress reports. ### 25. Smart solution for online chat support **Rating:** 4.5/5.0 stars **Reviewed by:** Anna O. | Head of Growth, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 23, 2020 **What do you like best about Kommunicate?** - this is a quite good combination of both human and bot chat. This solution makes your online support more responsive and prevents the loss of time in searching for the history of conversation with the client;
- you can integrate this app with the CRM system that you use at the moment;
- nothing spectacular, but of course you can have the whole conversation with the client in one place;
- they give you also a dashboard for reporting all activities. **What do you dislike about Kommunicate?** - They are missing integrations with some platforms, but once they do it, it will provide quite cool chat tool. **What problems is Kommunicate solving and how is that benefiting you?** I really like the combination of both human and bot chat. ### 26. Chatbot for website leads **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 25, 2021 **What do you like best about Kommunicate?** Easy User Interface. Setup is easy to configure **What do you dislike about Kommunicate?** Pricing is too expensive for India market. **What problems is Kommunicate solving and how is that benefiting you?** Leads directly comes to us. ### 27. Great support tool for your SMB **Rating:** 4.0/5.0 stars **Reviewed by:** Mariano M. | Head of Growth, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 08, 2020 **What do you like best about Kommunicate?** It’s very good for SMBs. It’s very simple to use with outstanding UX/UI. They provide seamless integration with third-party tools. User friendly, and gives the flexibility to handle all customer related issues, bots feature helped us a lot to handle our support in a small project **What do you dislike about Kommunicate?** All come as we expected, nothing to complain **What problems is Kommunicate solving and how is that benefiting you?** Saving time, efficiency using the bots, easy to use for the beginner support team in the company ### 28. A great tool for managing our customer support with chat bots **Rating:** 5.0/5.0 stars **Reviewed by:** Mahinour S. | Outbound & Sales Automation Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 03, 2020 **What do you like best about Kommunicate?** Easy to use and set up, integration with Zendesk made it easy to start **What do you dislike about Kommunicate?** Nothing to mention the tool so far meets our needs **What problems is Kommunicate solving and how is that benefiting you?** Customer cases from website and also inside the web app chatting. Ability to automate most of the received requests that saved us time ## Kommunicate Discussions - [How do I deploy Dialogflow chatbot on my website?](https://www.g2.com/discussions/how-do-i-deploy-dialogflow-chatbot-on-my-website) - 1 comment, 1 upvote - [How does Dialogflow integrate with Kommunicate?](https://www.g2.com/discussions/how-does-dialogflow-integrate-with-kommunicate) - 1 comment, 1 upvote - [What does Kommunicate do?](https://www.g2.com/discussions/what-does-kommunicate-do) - 1 comment, 1 upvote - [View Kommunicate pricing details and edition comparison](https://www.g2.com/products/kommunicate/reviews?utmsource=slatehq.com§ion=pricing&secure%5Bexpires_at%5D=2026-09-20+17%3A31%3A36+-0500&secure%5Bsession_id%5D=98b8af1c-e908-48d5-81c7-25cd14edeaa8&secure%5Btoken%5D=58753ef2772dc61a83967a55bf837f4a7228a241a5fdade2c0f1e72196f5eb5e&format=llm_user) ## Kommunicate Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Kommunicate Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,746 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,692 reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - 4.4/5.0 (536 reviews)