CO
Carlos magno O.
"Simple Integration and Exceptional Support"
5/5
What do you like best about Kommo?

I like the ease of support and the use of the Kommo platform. Additionally, I value the integrations with platforms like WhatsApp and Instagram, as they allow for the automation of all customer service. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Layout for phone Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo
Edit edit

Thank you for your review and for sharing your experience with Kommo.

We are happy to hear that the ease of use, support experience, and integrations with WhatsApp and Instagram are helping you automate customer service and reduce response delays. Centralizing conversations and automating workflows across messaging channels is exactly what our platform is built for.

We also appreciate your feedback regarding the mobile layout. User experience across devices is very important to us, and insights like yours help us continue improving the platform for both desktop and mobile users.

Thank you again for your feedback and for trusting Kommo to support your operations.

Kommo Team

Vanessa O.
VO
Vanessa O.
"Ease of Use and Automation with Kommo"
5/5
What do you like best about Kommo?

I like the ease of use of the Kommo platform. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The support service is a bit slow. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo
Edit edit

Thank you for sharing your feedback.

We are glad to hear that the platform’s ease of use and smooth initial setup made your experience positive from the beginning. Making onboarding simple and intuitive is very important to us.

It is also great to know that Kommo is helping you reduce delays in customer service and improve organization within your CRM. Centralizing conversations and automating workflows are key to keeping operations efficient.

We appreciate your honest comment regarding support response times. Timely assistance is important, and your feedback helps us continue improving the support experience for all users.

Thank you again for your review and for choosing Kommo.

Kommo Team

Bruna A.
BA
Bruna A.
Analista administrativo
Small-Business (50 or fewer emp.)
"good CRM for companies that are growing"
2.5/5
What do you like best about Kommo?

it is a visual platform, easy to use and quite comprehensive, there are several automations that facilitate agility in service.. sales funnels and integrations with other main platforms, so everything is centralized Review collected by and hosted on G2.com.

What do you dislike about Kommo?

there are step-by-step processes that end up being more complex and end up taking a considerable amount of learning time Review collected by and hosted on G2.com.

IP
Ignacio P.
Director
Small-Business (50 or fewer emp.)
"Powerful platform"
5/5
What do you like best about Kommo?

Kommo is an incredible tool, it has countless connections to different programs which makes it very versatile and accessible to different markets. Always developing and growing Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Nothing dislike. I ‘ m so happy with this tool Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo
Edit edit

Hello Ignacio,

Thank you for sharing your experience with Kommo! We’re delighted to hear that the platform’s wide range of integrations has made it versatile and accessible for your business.

It’s also great to know that Kommo helps you maintain better control over your operations and that you’re happy with the tool overall. We truly appreciate your trust and your recognition of our continued development and growth.

Thank you for being part of the Kommo community!

Dana Y.
DY
Dana Y.
Product Marketing Manager
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Easy to use CRM system with a lot of integrations"
4.5/5
What do you like best about Kommo?

- Kommo has integrations with almost any chatbot service on the market (Telegram, WhatsApp, Jivosite, etc.). You can connect all your communication channels into one funnel

- You can customize how you view all info about your cliens and expand this info with custom fields

- Bot automations. You can create automation bots depending on the values of your fields and funnels stages. It's very convinient to automatically fill up custom fields with this automations

- Easy to use native mobile app on iOS and Android

- Special plans for small businesses

- Customer Support responds vert quickly via online chat Review collected by and hosted on G2.com.

What do you dislike about Kommo?

- Price is too high for small businesses, even with special paid plan

- Lack of customizations in reports

- It's not easy to expand Kommo with custom plugins, documentation is very complicated and lacks examples of real world use cases (we tried PHP one) Review collected by and hosted on G2.com.

Diego A.
DA
Diego A.
CEO
Small-Business (50 or fewer emp.)
"Best CRM on the market for those who use WhatsApp and Instagram"
5/5
What do you like best about Kommo?

Easy connectivity of social networks and bots Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Prepaid license with a minimum period of 6 months, it is not possible to pay monthly. Review collected by and hosted on G2.com.

EE
Ella e.
CMO
Information Technology and Services
Small-Business (50 or fewer emp.)
"The most bug-full CRM I've ever faced"
0/5
What do you like best about Kommo?

It offers robust lead management capabilities, allowing businesses to capture, organize, and nurture leads effectively. The system enables automated lead assignment, and integration with various lead generation channels for seamless lead management. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

It definatly lacks the esssential functionality of CRM. Automation not working properly at all. Pipline is hard to manage. Interface is very unclear Review collected by and hosted on G2.com.

Asad A.
AA
Asad A.
Intern Supervisor
Small-Business (50 or fewer emp.)
"A Functional CRM with some positives but much improvement potential"
1.5/5
What do you like best about Kommo?

One main thing I liked about AMOcrm was the automated email binding feature. All users had to do was put their email into AMO and then put the merchant's email into the lead record, and all correspondence would be automatically put into the lead notes, along with a level of security so you couldn't just look into anyone's emails. This feature was nice as it is always hard to get sales agents to do things for reporting/organization purposes so the simpler it is to set up and get going the more it gets utilized. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

One of the main issues is the set up of contact to company to lead. While it isn't the most confusing thing, it confuses agents on where to put what, and then data ends up being spread out all over different places. What is worse is there would be a glitch that told agents there were duplicate leads/contacts/companies to merge, so the agents did merge them and they turned out to be different and linked together for no reason. This created a huge hassle for us as we tried to switch CRM's because data was all over the place and hard to easily import into another system using excel. Review collected by and hosted on G2.com.

Verified User in Education Management
IE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Interesting"
3.5/5
What do you like best about Kommo?

Data storing, origanization, and availability. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Difficult to use, doesnt show enough data regarding certain aspects, isn't clear enough. Review collected by and hosted on G2.com.

Catherine L.
CL
Catherine L.
sales executive
Small-Business (50 or fewer emp.)
"good crm solution"
3.5/5
What do you like best about Kommo?

We use this service daily at work and from the first day it was very easy to understand whats going on. Super user-friendly.

But sometimes we face an interesting process of automatization part where Robot assigning tasks by itself and it brings some bugs to the table. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The hardest part is to figure how to get your analytics in a proper way with all the integrations we have done.

We understood that if you will start to work in your own way without any instructions or anybody who helps you to set all the filters and pipelines then it will be difficult to analyze your data in a proper way. Review collected by and hosted on G2.com.