
I like the integration with WhatsApp because it makes it easy for us to see the conversation inside the CRM. Having two tools in one with Kommo is great since it eliminates the need for separate tools like Pipedrive and another for chatting. Review collected by and hosted on G2.com.
Sometimes Kommo is very slow on updates and it takes some time to open a page or a filter. The Google Sheets integration cannot be relied on 100% of the time because it gets laggy sometimes. The website lights feature being hidden inside Kommo makes me nervous. Review collected by and hosted on G2.com.
Thank you for sharing your detailed feedback.
We are happy to hear that the WhatsApp integration and unified experience inside the CRM are helping your team manage conversations more efficiently. One of our main goals with Kommo is to centralize messaging and sales workflows in a single platform, eliminating the need for multiple tools and making follow-ups easier and more organized.
We also truly appreciate your honest feedback regarding performance speed and the Google Sheets integration. Reliability and smooth performance are very important to us, and insights like yours help our team continue improving stability and usability across the platform.
If you ever experience delays or integration issues, our support team is always ready to help investigate specific cases and provide guidance.
Thank you again for taking the time to share your experience. Your feedback helps us continue evolving Kommo.
Kommo Team