Rodrigo F.
RF
Rodrigo F.
Founder
"Efficient CRM with WhatsApp Integration"
4/5
What do you like best about Kommo?

I like the integration with WhatsApp because it makes it easy for us to see the conversation inside the CRM. Having two tools in one with Kommo is great since it eliminates the need for separate tools like Pipedrive and another for chatting. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Sometimes Kommo is very slow on updates and it takes some time to open a page or a filter. The Google Sheets integration cannot be relied on 100% of the time because it gets laggy sometimes. The website lights feature being hidden inside Kommo makes me nervous. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing your detailed feedback.

We are happy to hear that the WhatsApp integration and unified experience inside the CRM are helping your team manage conversations more efficiently. One of our main goals with Kommo is to centralize messaging and sales workflows in a single platform, eliminating the need for multiple tools and making follow-ups easier and more organized.

We also truly appreciate your honest feedback regarding performance speed and the Google Sheets integration. Reliability and smooth performance are very important to us, and insights like yours help our team continue improving stability and usability across the platform.

If you ever experience delays or integration issues, our support team is always ready to help investigate specific cases and provide guidance.

Thank you again for taking the time to share your experience. Your feedback helps us continue evolving Kommo.

Kommo Team

Auma D.
AD
Auma D.
Administrador
Small-Business (50 or fewer emp.)
"Vision of the CRM Kommo"
5/5
What do you like best about Kommo?

Upon starting our partnership with Kommo, we highlight the advantages it will bring to our clients: centralized communication in a single channel, faster responses, clear sales funnels, and automations that simplify follow-up. With our consultancy, these resources translate into more agility in service and greater efficiency in opportunity management. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

high complexity resources or those redundant with existing systems may be less useful. Review collected by and hosted on G2.com.

Rodrigo O.
RO
Rodrigo O.
Product Marketing Manager - BU Mercado de Proximidade
Enterprise (> 1000 emp.)
"CRM Kommo: organized, interactive, and easy to update funnel!"
5/5
What do you like best about Kommo?

Kommo really makes life easier. I am used to platforms that offer a sales funnel view, and Kommo's undoubtedly stands out: organized, clean, interactive, and very easy to update. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Do not have anything to complain about at the moment. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for your kind review.

We are glad to hear that Kommo’s sales funnel view stands out for being organized, interactive, and easy to update. Creating a clean and intuitive pipeline experience is a key part of helping teams manage opportunities efficiently.

It is also great to know that automation, lead registration, and multichannel communication through Instagram and WhatsApp are helping you save time and streamline your workflow. Centralizing conversations and follow-ups in one platform is exactly what our CRM is designed to support.

Thank you again for sharing your experience and for trusting Kommo in your sales process.

Kommo Team

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Enterprise (> 1000 emp.)
"Kommo’s Visual Pipeline Makes Lead Management Effortless"
4.5/5
What do you like best about Kommo?

Kommo's visual pipeline and drag-and-drop interface make managing leads extremely easy and save us hours every week Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The mobile app functionality could be improved to match the full feature set available on the desktop platform Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for sharing your experience!

We’re glad Kommo’s visual pipeline and drag-and-drop interface make lead management easier and save your team valuable time.

We also appreciate your feedback about the mobile app and will pass it along to our product team as we continue improving the mobile experience.

Yan S.
YS
Yan S.
Analista de documentação e Facilities
Small-Business (50 or fewer emp.)
"Centralization and Powerful Automations, but Support Can Improve"
5/5
What do you like best about Kommo?

I like automations, reports, and the centralization of conversations with customers. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

the delay of support in returning the call when we often need immediate assistance Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi Yan,

Thank you for taking the time to share your experience with Kommo! We're glad to hear that our automations, reports, and centralized conversations have helped you stay organized, improve visibility into your sales pipeline, and achieve better results.

We also appreciate your honest feedback regarding our support response times. We understand how important timely assistance is, especially when urgent issues arise, and we're continuously working to improve our support experience.

Thank you once again for your valuable feedback and for being part of the Kommo community! 🚀💙

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Native integration with WhatsApp and scalable automations within the platform"
5/5
What do you like best about Kommo?

Native integration with WhatsApp! Autonomy for creating bots, automations, and AI within the platform itself, enabling the implementation of business processes quickly and in a scalable manner. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Instabilities that frequently occur on the platform, causing it to be offline for some periods. The mobile app was very slow (a recent update was released and we will monitor it). Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi,

Thank you for taking the time to share your experience with Kommo! We're delighted to hear that our native WhatsApp integration, automation capabilities, bots, and AI features have helped you build scalable business processes quickly and efficiently. It's great to know these features are delivering value to your team.

We also appreciate your honest feedback regarding the platform's stability and the mobile app performance. We're continuously working to improve reliability across the platform, and we're glad you've noticed the recent app update. We hope it provides an even better experience moving forward.

Thank you again for your valuable feedback and for being part of the Kommo community! 🚀💙

Isabela P.
IP
Isabela P.
Especialista em Marketing - Grupo Toky (Tok&Stok + Mobly)
Enterprise (> 1000 emp.)
"Excellent CRM automation with great integration"
5/5
What do you like best about Kommo?

Excellent company in CRM automation for usability on WhatsApp, and the great differentiator is the integration with other platforms, which makes it possible to reach a larger number of users such as Instagram, RD Station, TikTok. A platform like no other! Review collected by and hosted on G2.com.

What do you dislike about Kommo?

I have no criticism at the moment, not even constructive; the platform truly meets all the market's needs. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you so much for your incredible feedback.

We are thrilled to hear that Kommo’s CRM automation and WhatsApp usability are making a difference in your operations. Integrations with platforms like Instagram, RD Station, and TikTok are designed to help businesses expand their reach while keeping all conversations and CRM data centralized in one unified workspace.

It is great to know that task management and multichannel integration are helping you stay organized and never miss a conversation. Providing a seamless and connected experience across messaging platforms is exactly what we aim to deliver.

We truly appreciate your trust and are glad Kommo is meeting your expectations.

Kommo Team

Bruna C.
BC
Bruna C.
Analista de Comunicação Institucional Pleno | Corporate Communication Associate
"Facilitate My Entrepreneurial Journey"
4.5/5
What do you like best about Kommo?

I like the ease of using the Kommo platform and love the ease of searching for clients on the platform. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

I think the platform could be a bit more functional when it comes to accessibility. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing your experience.

We are happy to hear that Kommo’s ease of use and client search functionality are supporting your entrepreneurial journey. Making it simple to find and manage customer information quickly is an important part of how our CRM is designed to improve daily efficiency.

We also appreciate your feedback regarding accessibility. User experience is something we continuously work to enhance, and insights like yours help us identify opportunities to make the platform even more functional and inclusive.

Thank you again for your feedback and for choosing Kommo.

Kommo Team

CO
Carlos magno O.
"Simple Integration and Exceptional Support"
5/5
What do you like best about Kommo?

I like the ease of support and the use of the Kommo platform. Additionally, I value the integrations with platforms like WhatsApp and Instagram, as they allow for the automation of all customer service. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Layout for phone Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for your review and for sharing your experience with Kommo.

We are happy to hear that the ease of use, support experience, and integrations with WhatsApp and Instagram are helping you automate customer service and reduce response delays. Centralizing conversations and automating workflows across messaging channels is exactly what our platform is built for.

We also appreciate your feedback regarding the mobile layout. User experience across devices is very important to us, and insights like yours help us continue improving the platform for both desktop and mobile users.

Thank you again for your feedback and for trusting Kommo to support your operations.

Kommo Team

Vanessa O.
VO
Vanessa O.
"Ease of Use and Automation with Kommo"
5/5
What do you like best about Kommo?

I like the ease of use of the Kommo platform. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The support service is a bit slow. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing your feedback.

We are glad to hear that the platform’s ease of use and smooth initial setup made your experience positive from the beginning. Making onboarding simple and intuitive is very important to us.

It is also great to know that Kommo is helping you reduce delays in customer service and improve organization within your CRM. Centralizing conversations and automating workflows are key to keeping operations efficient.

We appreciate your honest comment regarding support response times. Timely assistance is important, and your feedback helps us continue improving the support experience for all users.

Thank you again for your review and for choosing Kommo.

Kommo Team