Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Enterprise (> 1000 emp.)
"Easy to Manage Leads and Conversations"
4/5
What do you like best about Kommo?

What I like most is that Kommo keeps conversations, leads, and follow-ups in one place. It makes daily work easier and saves time when managing multiple contacts. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Sometimes setting up automations can feel a bit complicated, especially at the beginning. It takes some time to understand how everything works, but once set up, it works well. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo
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Hello,

Thank you for sharing your feedback!

We’re glad Kommo helps keep your leads, conversations, and follow-ups organized in one place.

We also appreciate your note about automation setup and will keep working to make the experience easier and more intuitive.

Bruna V.
BV
Bruna V.
Fisioterapeuta Intensivista
Mid-Market (51-1000 emp.)
"Useful platform for multichannel service"
4.5/5
What do you like best about Kommo?

In my opinion, Kommo greatly facilitates lead management and customer service via WhatsApp. The automation and organization of the sales funnel help a lot in daily operations. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The initial learning curve can be a bit difficult for those who have never used CRM. Some integrations and automations could also be simpler to set up. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo
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Hi Bruna,

Thank you for sharing your experience with Kommo! We're happy to hear that our platform has helped you organize leads, streamline customer service through WhatsApp, and improve your team's daily workflow. It's great to know that our sales pipeline and automation features are making customer follow-ups and communication more efficient.

We also appreciate your feedback about the initial learning curve and the setup of integrations and automations. We're continuously working to make these processes more intuitive while maintaining the flexibility our users need.

Thank you again for your valuable feedback and for being part of the Kommo community! 🚀💙

Beatriz D.
BD
Beatriz D.
Fisioterapeuta
Small-Business (50 or fewer emp.)
"Boost Sales with Fluid Interface, but Occasional Freezes"
4/5
What do you like best about Kommo?

I use Kommo to facilitate my work platform on a daily basis. I really like its interface, I find it very fluid. Moreover, the features it offers greatly assist in sales and boost my profitability. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Sometimes the system crashes and I end up losing some data and having to start from scratch. The adaptation phase was a bit complicated until I understood how the system worked, but afterwards it became much easier. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo
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Hi Beatriz,

Thank you for sharing your experience with Kommo! We're delighted to hear that our intuitive interface and features have helped simplify your daily work, boost your sales, and increase your profitability. It's great to know that the platform has become an important part of your workflow.

We also appreciate your feedback about the occasional system freezes and the initial learning curve. We're continuously working to improve the platform's stability and make the onboarding experience even smoother for new users.

Thank you once again for your valuable feedback and for being part of the Kommo community! 🚀💙

Soporte I.
SI
Soporte I.
Head of SAC
Small-Business (50 or fewer emp.)
"Great User Experience with a Complete List of Integrations"
5/5
What do you like best about Kommo?

I like the user experience and the complete list of integrations they offer. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Sometimes the triggers don’t work, and at times the platform feels very slow. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo
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Hi there! Thank you for taking the time to share your experience 😊

We’re happy to hear that you’re enjoying the user experience and the wide range of integrations available in Kommo. Making communication and automation across channels like WhatsApp and social media as seamless as possible is a big part of what we aim to deliver.

We also appreciate your feedback regarding triggers and platform speed. Automation reliability and performance are extremely important, especially when it comes to managing customer conversations in real time. Our team is continuously working on improvements in these areas to ensure a smoother and more consistent experience.

If you ever notice specific issues with triggers or delays, our support team would be glad to take a closer look and help optimize your setup.

Thanks again for your valuable feedback. It really helps us keep improving!

Team Kommo

Leonardo G.
LG
Leonardo G.
Operador de câmera
"Kommo: Efficiency and Fluid Dynamism in After-Sales"
5/5
What do you like best about Kommo?

I like the efficiency and fluid dynamism of the Kommo CRM. The messages are quickly accessible and humanized, which provides efficiency and effectiveness in my customer service in the post-sale of my info products and my mentoring. The initial setup was very well guided with the help of the information, making the user experience very intuitive. Furthermore, I chose Kommo for the best cost-benefit. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Could you develop an action plan for customer acquisition based on each user's profile in Kommo, to optimize and personalize its features? Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo
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Thank you so much for your thoughtful review!

We’re thrilled to hear that Kommo’s efficiency and fluid messaging experience are helping you manage your after-sales process and mentoring programs more effectively. Providing quick, personalized access to conversations is exactly what our messaging-powered CRM is designed for.

It’s also great to know that the onboarding experience and cost-benefit met your expectations, we truly aim to make setup intuitive and accessible for growing businesses.

We appreciate your suggestion about developing an action plan for customer acquisition based on user profiles. Feedback like yours is incredibly valuable as we continue improving automation and personalization features within Kommo.

Thank you again for sharing your experience, we’re glad to be part of your journey!

Kommo Team

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Intuitive Lead Management and Time-Saving Automation in Kommo"
4.5/5
What do you like best about Kommo?

Kommo makes it easy to manage leads and customer conversations in one place. The interface is intuitive, and the automation features help save time on daily sales tasks. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The initial setup and customization can take some time, but the platform is easy to use once you get familiar with it. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo
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Hi,

Thank you for sharing your experience with Kommo! We're thrilled to hear that our intuitive interface, lead management tools, and automation features have helped your team save time, organize customer conversations, and manage daily sales tasks more efficiently. It's especially rewarding to know that Kommo is helping you respond faster, track opportunities, and improve your overall sales workflow.

We also appreciate your honest feedback regarding the initial setup and customization process. We understand that getting everything configured can take some time, and feedback like yours helps us continue improving the onboarding experience and making Kommo even easier to set up and use.

Thank you once again for your trust and for being part of the Kommo community. We truly appreciate your support! 🚀💙

Eduardo R.
ER
Eduardo R.
CEO
Small-Business (50 or fewer emp.)
"Complete and flexible platform for lead management and automations"
5/5
What do you like best about Kommo?

Kommo is very intuitive and offers incredible customization of sales funnels. Automations help save time and make service much more agile, especially with integrations with WhatsApp, Instagram, and other channels. The reporting system is also very useful for tracking team performance and identifying areas for improvement. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The reports section could have even more customization options, and sometimes integrations with external channels require technical adjustments to work 100%. Additionally, it would be great if there were more training materials in Portuguese directly on the platform. Review collected by and hosted on G2.com.

Ariel L.
AL
Ariel L.
CEO
"Clear Vision and Intuitive Integration with Kommo"
5/5
What do you like best about Kommo?

I like the interface of Kommo and the ease of understanding the platform. I use Kommo to manage my leads, follow-ups, and to have a clear view of my SDR team's performance. The ease of visualizing each lead's stages in the sales funnel and the performance of the team members helps to define new sales strategies. What I appreciate the most are the pipeline, the dashboards, and the connection with WhatsApp. Everything works very well for my business model. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

I like everything about Kommo Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo
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Thank you for your thoughtful review.

We are very happy to hear that Kommo’s interface, pipelines, dashboards, and WhatsApp integration are supporting your sales strategy and SDR team performance. Having a clear view of each lead’s stage and team metrics is essential for making informed decisions and building effective sales strategies.

It is great to know that the platform aligns well with your business model and helps you manage follow-ups and performance in a structured and intuitive way. Providing visibility, organization, and multichannel communication in one place is exactly what we aim to deliver.

Thank you again for your trust and for sharing your experience with Kommo.

Kommo Team

Miguel D.
MD
Miguel D.
Gerente Comercial y Mercadeo
Small-Business (50 or fewer emp.)
"Unusable, With Poor Customer Service"
0.5/5
What do you like best about Kommo?

Nothing Review collected by and hosted on G2.com.

What do you dislike about Kommo?

I don't like their customer service. A service that provides customer service and they have the worst customer service. Also, the initial setup was complicated. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo
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Hi Miguel,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience with Kommo, particularly during the initial setup and when contacting our customer service team, did not meet your expectations.

We understand how important timely and effective support is, especially when implementing a new CRM. Your comments have been noted and will help us identify areas where we can improve both the onboarding process and the overall support experience.

We would appreciate the opportunity to review your case in more detail and address any unresolved concerns. Please contact our support team with your account information and relevant request details so we can investigate the matter properly.

Thank you again for your feedback. We hope to have the opportunity to restore your confidence in Kommo.

Nathalia O.
NO
Nathalia O.
Marketing Analyst
"Centralized Marketing Hub with Room for Support Improvement"
4.5/5
What do you like best about Kommo?

I like that Kommo is easy to use, has many integrations, and helps me centralize everything in one place. It helps me manage my pipeline so I never miss a message, with chatbots to assist replies and tasks to keep me on track. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Definitely the support team. When there’s an issue with the platform, responses take too long, and there isn’t a centralized information history. It is a bit difficult to set up things at first, especially the bots. And as I mentioned, the support team isn't very helpful with integrations. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo
Edit edit

Essa aqui exige um pouco mais de cuidado porque envolve suporte 👀

Tem que reconhecer, sem soar defensivo, e mostrar que vocês estão atentos.

Aqui vai a resposta estratégica, profissional e equilibrada:

Thank you for taking the time to share your detailed feedback.

We are glad to hear that Kommo’s ease of use, integrations, and centralized pipeline management are helping you stay organized and never miss a message. Combining multichannel communication, chatbots, and task management in one platform is exactly what our messaging-powered CRM is designed to support.

We truly appreciate your honest comments about the support experience and initial setup. We understand how important timely responses and clear guidance are, especially when configuring bots and integrations. Your feedback is extremely valuable and helps us identify opportunities to improve both our onboarding process and support structure.

If you are currently facing any specific integration or setup challenges, we encourage you to reach out again so our team can assist you directly.

Thank you again for sharing your experience and helping us continue improving.

Kommo Team