Dirmil Prefabrik E.
DE
Dirmil Prefabrik E.
Digital Marketing Manager
Small-Business (50 or fewer emp.)
"WhatsApp Reply Automation Made Easy"
5/5
What do you like best about Kommo?

Replying to WhatsApp messages with the help of automation. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

There are different values ​​at each step in sales bots, such as the rate and number of incoming messages; it's not possible to see these statistics separately here. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo
Edit edit

Hello,

Thank you for sharing your feedback!

We’re delighted that Kommo’s WhatsApp automation helps you respond to messages more efficiently.

We also appreciate your suggestion regarding separate performance statistics for each Salesbot step. Insights like yours help us identify opportunities to improve reporting and make automation results easier to evaluate.

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"Great CRM for Messenger-Based Sales, Though Reporting Is Basic"
4.5/5
What do you like best about Kommo?

What I like most is how smoothly it handles WhatsApp and Instagram messages in one place. Moving leads through the visual pipeline is super clear, and the automated chat flows save our team a lot of manual follow-up time. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

"The reporting and analytics features are a bit basic. It’s totally fine for daily messaging, but building custom reports or digging deeper into team metrics can be tricky Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo
Edit edit

Hello,

Thank you for sharing your experience!

We’re glad Kommo helps your team manage WhatsApp and Instagram conversations, organize leads through the pipeline, and reduce manual follow-up time.

We also appreciate your feedback on reporting and custom analytics.

Insights like yours help us identify where we can make Kommo even more flexible and useful for growing teams.

Rabia Y.
RY
Rabia Y.
owner
Small-Business (50 or fewer emp.)
"Business Management System"
5/5
What do you like best about Kommo?

A perfect management system for businesses. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Some advanced features require initial setup and time to learn, but once configured, the platform works smoothly. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo
Edit edit

Dear Rabia,

Thank you for taking the time to share your feedback. We are delighted to hear that Kommo has become a valuable business management solution for your team, helping you centralize customer conversations, manage leads, and automate follow-ups more effectively.

We also appreciate your comments regarding the initial setup and learning process for some advanced features. Your feedback is important to us, and we are pleased to know that, once configured, Kommo delivers a smooth experience that supports faster response times, improved efficiency, and fewer missed sales opportunities.

Thank you for choosing Kommo.

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy and Efficient Customer Management"
4.5/5
What do you like best about Kommo?

What I like most about Kommo is how simple it is to use while still offering powerful features. Managing customer conversations, tracking leads, and organizing follow-ups is straightforward. The automation tools save time on repetitive tasks, and everything is easy to find, which makes daily work much more efficient. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The interface could be more modern and easier to navigateOverall, Kommo is easy to use, but there is still room for improvement. The interface could feel more modern, and some settings require a few extra clicks to find. Simplifying the navigation and improving the overall UI would make the user experience even better. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo
Edit edit

Hello,

Thank you for sharing your experience with Kommo! We’re glad to hear that the platform helps your team manage customer conversations, track leads, organize follow-ups, and save time through automation.

We also appreciate your honest feedback regarding the interface and navigation. Making settings easier to find and reducing unnecessary steps are important areas for improving the overall user experience, and we will share your comments with our product team.

Thank you for choosing Kommo and for taking the time to leave such a thoughtful review.

BS
Beatriz S.
"Great CRM for Small Businesses, With Necessary Adjustments in Support"
5/5
What do you like best about Kommo?

I like the way I can organize my CRM and my routine with Kommo. I believe that the visual aspect and the ease of customization make the CRM even more complete. I can place important tags on lead cards and drag them to different pipelines, which allows me to pay more attention to details. I like being able to centralize conversations in one place and implement automations that speed up my service without needing to be present. Additionally, the integration with Instagram and WhatsApp is very useful, unifying everything in one place. For small businesses, it's great! Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Easier access to support and faster responses, as sometimes the feedback can be tiring and slow. Additionally, some leads are uploaded in duplicates. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo
Edit edit

Thank you for your detailed and thoughtful review.

We are glad to hear that Kommo is helping you organize your CRM routine with customizable pipelines, tags, and visual lead management. The ability to centralize conversations and automate workflows across Instagram and WhatsApp is exactly what our messaging-powered CRM is designed to support, especially for small businesses that need efficiency and clarity in their processes.

We also truly appreciate your feedback regarding support accessibility and response times. Timely assistance is very important to us, and insights like yours help us identify opportunities to improve the experience. Regarding duplicate leads, this can sometimes happen depending on integration settings or import configurations, and our team can assist in reviewing your setup to minimize this issue.

Thank you again for sharing your experience and helping us continue evolving Kommo.

Kommo Team

Paulo O.
PO
Paulo O.
CMO
Small-Business (50 or fewer emp.)
"Everything in one place: conversations, history, and funnel your way in Kommo"
4.5/5
What do you like best about Kommo?

What I like most about Kommo is that it brings everything together in one place. Before, I was jumping between WhatsApp, Instagram, loose notes, spreadsheets... a mess. In Kommo, I open the person's profile and everything is there: conversation, history, tasks, context. This makes it much easier not to get lost and to continue the conversation from the right point.

Another thing I really like is that it is very focused on conversation, it doesn't feel like that rigid and boring CRM. I can organize the funnel in a way that makes sense to me and track who is closer to buying without complicating things. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

What I like the least is that, at the beginning, it takes a bit of effort to understand everything and get it just right. It's not impossible, but it requires some time to adapt until you get the hang of it. I also think that some things could be simpler to configure, especially for those who are not very familiar with this type of tool. Once it's set up, it flows well, but the start could be more intuitive. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo
Edit edit

Thank you for such a thoughtful and detailed review.

We love hearing how Kommo helped you move from managing conversations across multiple tools to having everything centralized in one place. Bringing together WhatsApp, Instagram, tasks, history, and full customer context in a single profile is exactly what our messaging-powered CRM is designed to do.

It is especially meaningful to know that the conversational approach and customizable pipelines feel more natural and flexible compared to traditional CRMs. Our goal is to make sales workflows intuitive and aligned with how real conversations happen.

We also appreciate your honest feedback about the initial learning curve. Getting started with automation and configuration can take some adjustment, and we continuously work to improve onboarding and make the setup experience more intuitive for all users.

Thank you again for sharing your experience. We are glad Kommo is helping you bring more clarity and control to your sales process.

Kommo Team

AS
Anderson S.
Proprietário da Clínica, administrador e usuário do Kommo também
Small-Business (50 or fewer emp.)
"Easy to use and customize, but the support could be more accessible to the non-technical user."
3.5/5
What do you like best about Kommo?

- Ease of use

- Easily customizable to meet the company's needs.

- Easy to assign tasks to leads and Kommo users.

- Relatively easy to perform integration

- Easy to attach our presentations and information that we need to frequently send to our leads and clients. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

- I frequently have to resort to the external company I hired to implement Kommo for my company to solve problems with Kommo.

- This is due to the fact that Kommo's own support is not the most efficient.

- The impression I have is that the Kommo support team is used to working with technical staff from Kommo's partners, and when users (like me, non-technical) need to turn to the Kommo support team, communication becomes difficult, and consequently, the quick resolution of the problem, which has led me several times to resort to the partner's team and pay for it.

- Dashboard: We still have many difficulties with the Kommo dashboard, I don't find it user-friendly (intuitive) at all.

- It is not uncommon for there to be instability in Kommo. And according to the Kommo support team, this type of problem is mostly due to issues with the connection to WhatsApp Business.

- Sometimes, there is a lack of mirroring of messages received via WhatsApp and Kommo, as well as Kommo being unable to read the WhatsApp message, and they recommend us to go to the WhatsApp application to read the message. These are events that have low frequency. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo
Edit edit

Thank you for taking the time to share such a detailed and honest review.

We are glad to hear that Kommo’s ease of use, customization, task management, integrations, and file sharing are supporting your daily operations. Helping businesses adapt the CRM to their own processes while keeping workflows organized is a core part of our platform.

We also sincerely appreciate your transparency regarding the support experience and dashboard usability. We understand how important it is for non-technical users to feel fully supported without needing external assistance. Your feedback about communication, accessibility, and clarity is extremely valuable and helps us identify areas where we can improve the user experience and internal processes.

Regarding dashboard usability and occasional WhatsApp synchronization issues, stability and reliability are priorities for us, especially when working with messaging integrations. Even low-frequency disruptions can impact operations, and insights like yours help us continue refining performance and communication.

Thank you again for your constructive feedback and for trusting Kommo in your workflow. Your perspective truly helps us evolve.

Kommo Team

Priscila D.
PD
Priscila D.
Chief Marketing Officer / Chief Information Officer
Small-Business (50 or fewer emp.)
"Easy to Use, Needs Better Integration"
4/5
What do you like best about Kommo?

I like that Kommo is very easy to use. It has many features that we like to organize my leads and follow up with them, quote to clients, and really see where the lead comes from, as well as track it. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

I never integrated it with my ERP, that is, with my administrative system, which made me work twice as much. Well, but I would have liked more support from them and, above all, when it came to resolving some technical issues we had. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo
Edit edit

Hi there! Thank you so much for your thoughtful review 😊

We’re really glad to hear that Kommo has been helping you stay organized with your leads, track their sources, and manage your sales process more efficiently across multiple channels, that’s exactly what we aim to deliver!

Regarding integrations, we understand how important it is to have everything connected seamlessly. While Kommo offers a variety of integration options (including APIs and third-party tools), we recognize that setting them up, especially with ERPs, can sometimes require additional guidance depending on the system.

We also appreciate your honest feedback about support. That’s something we’re continuously working to improve, especially when it comes to resolving technical issues more quickly and effectively.

If you’re open to it, we’d love to help you explore integration possibilities and ensure you’re getting the most out of Kommo. Our team is always here to support you!

Thanks again for sharing your experience!

Team Kommo

Micael V.
MV
Micael V.
Arquiteto de soluções
"Smooth API Integration, Stellar Support"
5/5
What do you like best about Kommo?

I really like the API of Kommo and the customer service team. They solve my problems incredibly fast, sometimes in just three or four hours. For me, that's the greatest thing about using Kommo. It's also quite easier to configure and use compared to more complex systems I've worked with, and the happier experience makes a big difference. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Sometimes the customer experience team doesn't have the technical knowledge to solve some problems. They often act like a bridge to other teams to solve my problems. I think they need to improve communication channels. When I have a technical problem, I want to talk directly with technical people instead of customer service. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo
Edit edit

Thank you for your detailed review and for highlighting your experience with our API and support team.

We are very glad to hear that Kommo’s API has been helping you solve ERP integration challenges and streamline your development tasks. Providing a flexible and reliable API for custom integrations is an important part of how we support businesses with more advanced technical needs.

It is also great to know that our support team has been responsive and able to assist you quickly. At the same time, we truly appreciate your honest feedback regarding technical escalation and communication. We understand how important it is to have direct access to the right level of expertise when dealing with complex issues, and your input helps us continue improving our internal processes and communication flow.

Thank you again for sharing your experience and for trusting Kommo in your technical ecosystem.

Kommo Team

Verified User in Hospitality
AH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"Managing WhatsApp Conversations Made Easier"
4/5
What do you like best about Kommo?

Kommo saves us time by keeping WhatsApp conversations organized and helping us respond to customers quickly and properly Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Setting up automations can be difficult at first, and some options are not easy to understand without extra guidance Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo
Edit edit

Hello,

Thank you for sharing your experience!

We’re glad Kommo helps your team keep WhatsApp conversations organized, respond faster, and avoid missed follow-ups.

We also appreciate your feedback about automation setup and understand that some options can feel complex at first.

Our team is continuously working to make these features more intuitive and easier to configure.