--- title: Kommo Reviews meta_title: 'Kommo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 75 reviews by the users' company size, role or industry to find out how Kommo works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 75 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Kommo Reviews **Vendor:** Kommo **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 75 ## About Kommo Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today. ## Kommo Pros & Cons **What users like:** - Users love the **seamless integrations** of Kommo, allowing easy management and centralization of all their communication tools. (4 reviews) - Users appreciate the **intuitive and user-friendly interface** of Kommo, facilitating efficient management of communications and sales. (3 reviews) - Users appreciate the **automation features** of Kommo, as they effectively save time and organize follow-ups effortlessly. (2 reviews) - Users love the **intuitive and user-friendly interface** of Kommo, enhancing their management of conversations and leads. (2 reviews) - Users value the **task management features** of Kommo, enabling efficient organization and streamlined communication. (2 reviews) - User-Friendly (2 reviews) - Users value the **affordability** of Kommo, benefiting from special plans tailored for small businesses. (1 reviews) - Automation Focus (1 reviews) - Customer Support (1 reviews) - Users value the **easy access** to various programs through Kommo, enhancing versatility and market adaptability. (1 reviews) **What users dislike:** - Users feel that **expertise is required** for proper support, often lacking direct access to technical assistance. (2 reviews) - Users report **integration issues** with Kommo, experiencing slow support responses and unreliable connections with tools like Google Sheets. (2 reviews) - Users find the **learning curve steep** due to complex setups and slow support responses when configuring automations. (2 reviews) - Users feel the **limited customization** options hinder flexibility, making the setup process more challenging than necessary. (2 reviews) - Users experience **connectivity issues** with Kommo, often facing lag and slow updates that hinder productivity. (1 reviews) - Users find the **price prohibitively high** for small businesses, impacting accessibility and affordability. (1 reviews) - Users find Kommo **not intuitive** , struggling with complicated documentation and limited customization options for reports. (1 reviews) - Overwhelming Experience (1 reviews) - Sales (1 reviews) - Slow Loading (1 reviews) ## Kommo Reviews ### 1. Smooth API Integration, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Micael V. | Arquiteto de soluções **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** I really like the API of Kommo and the customer service team. They solve my problems incredibly fast, sometimes in just three or four hours. For me, that's the greatest thing about using Kommo. It's also quite easier to configure and use compared to more complex systems I've worked with, and the happier experience makes a big difference. **What do you dislike about Kommo?** Sometimes the customer experience team doesn't have the technical knowledge to solve some problems. They often act like a bridge to other teams to solve my problems. I think they need to improve communication channels. When I have a technical problem, I want to talk directly with technical people instead of customer service. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to integrate APIs into my systems, solving a lot of ERP integration issues and providing solutions I can't achieve on my own system. The API helps me handle developer tasks efficiently. **Official Response from Beatriz Veras:** > Thank you for your detailed review and for highlighting your experience with our API and support team. We are very glad to hear that Kommo’s API has been helping you solve ERP integration challenges and streamline your development tasks. Providing a flexible and reliable API for custom integrations is an important part of how we support businesses with more advanced technical needs. It is also great to know that our support team has been responsive and able to assist you quickly. At the same time, we truly appreciate your honest feedback regarding technical escalation and communication. We understand how important it is to have direct access to the right level of expertise when dealing with complex issues, and your input helps us continue improving our internal processes and communication flow. Thank you again for sharing your experience and for trusting Kommo in your technical ecosystem. Kommo Team ### 2. Centralized Marketing Hub with Room for Support Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Nathalia O. | Marketing Analyst **Reviewed Date:** February 05, 2026 **What do you like best about Kommo?** I like that Kommo is easy to use, has many integrations, and helps me centralize everything in one place. It helps me manage my pipeline so I never miss a message, with chatbots to assist replies and tasks to keep me on track. **What do you dislike about Kommo?** Definitely the support team. When there’s an issue with the platform, responses take too long, and there isn’t a centralized information history. It is a bit difficult to set up things at first, especially the bots. And as I mentioned, the support team isn't very helpful with integrations. **What problems is Kommo solving and how is that benefiting you?** Kommo helps me manage my pipeline so I never miss a message, with chatbots for replies and tasks to keep me on track. **Official Response from Beatriz Veras:** > Essa aqui exige um pouco mais de cuidado porque envolve suporte 👀 Tem que reconhecer, sem soar defensivo, e mostrar que vocês estão atentos. Aqui vai a resposta estratégica, profissional e equilibrada: Thank you for taking the time to share your detailed feedback. We are glad to hear that Kommo’s ease of use, integrations, and centralized pipeline management are helping you stay organized and never miss a message. Combining multichannel communication, chatbots, and task management in one platform is exactly what our messaging-powered CRM is designed to support. We truly appreciate your honest comments about the support experience and initial setup. We understand how important timely responses and clear guidance are, especially when configuring bots and integrations. Your feedback is extremely valuable and helps us identify opportunities to improve both our onboarding process and support structure. If you are currently facing any specific integration or setup challenges, we encourage you to reach out again so our team can assist you directly. Thank you again for sharing your experience and helping us continue improving. Kommo Team ## Kommo Discussions - [I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) - 1 comment, 1 upvote - [View Kommo pricing details and edition comparison](https://www.g2.com/products/kommo/reviews?filters%5Bsentiment_snippet%5D=2492675&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A17%3A18+-0500&secure%5Bsession_id%5D=745c5f05-33a4-4c13-a453-58c753a0f29c&secure%5Btoken%5D=0b4fe0b18e9b403a0fe053971fecdd9831e4b280cc9c9aaf62a2f16fbed94ef4&format=llm_user) ## Kommo Integrations - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [RD Station Marketing](https://www.g2.com/products/rd-station-marketing/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Kommo Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Kommo Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,304 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,061 reviews)