--- title: Kommo Reviews meta_title: 'Kommo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 84 reviews by the users' company size, role or industry to find out how Kommo works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 84 scale: '5' date_modified: '2026-09-12' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Kommo Reviews **Vendor:** Kommo **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 84 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Kommo Kommo is a comprehensive Messaging CRM solution designed to assist businesses that rely on messaging platforms such as WhatsApp, Instagram, Telegram, and others for communication. By consolidating all conversations into a single, user-friendly interface, Kommo enables teams to enhance their relationships with customers, streamline lead management processes, and make informed, data-driven decisions. This innovative CRM is particularly beneficial for businesses that prioritize customer engagement through messaging apps. With its unified inbox, Kommo allows users to manage communications from various channels—including WhatsApp, Instagram, email, calls, and web chat—within one dashboard. This feature ensures that no conversation goes unnoticed, facilitating timely responses and fostering stronger connections with clients. The ability to capture leads directly from WhatsApp Business and Instagram further enhances its utility, as it automatically creates lead profiles and organizes them into customizable sales pipelines. One of the standout features of Kommo is its no-code chatbot functionality. This allows businesses to implement 24/7 lead qualification and automated support without requiring any programming expertise. The simple visual builder empowers users to create chatbots that can handle inquiries and engage with potential customers around the clock, ensuring that opportunities are not missed. Additionally, the workflow automation capabilities streamline repetitive tasks, follow-ups, and transitions within sales pipelines, allowing teams to concentrate on high-value interactions and closing deals. Kommo also offers a complete sales toolkit that includes chat, calling, email, broadcasts, web forms, lead capture tools, and analytics dashboards. The mobile app for both iOS and Android ensures that users can manage their communications and leads on the go. With AI-powered tools that provide message suggestions, lead enrichment, and conversation summaries, Kommo enhances productivity and supports teams in making quicker, more informed decisions. The setup process for Kommo is designed to be quick and efficient, enabling users to connect their messaging channels, import contacts, and begin managing leads within minutes. With free onboarding and multilingual support, businesses can easily transition to this messaging-first CRM. Overall, Kommo stands out as a powerful tool for businesses looking to improve their customer communication, automate processes, and ultimately drive sales growth. ## Kommo Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **seamless integrations** of Kommo, enabling centralized management and improved communication efficiency. (4 reviews) - Users appreciate the **intuitive and user-friendly platform** of Kommo, which simplifies managing customer communications and sales. (3 reviews) - Users value the **automation features** of Kommo for saving time and enhancing follow-up organization. (2 reviews) - Users enjoy the **intuitive and user-friendly interface** of Kommo, simplifying management of conversations and sales pipelines. (2 reviews) - Users value the **effective task management** in Kommo, enabling streamlined workflow and timely communication. (2 reviews) - User-Friendly (2 reviews) - Users value the **affordability** of Kommo, benefiting from special plans tailored for small businesses. (1 reviews) - Automation Focus (1 reviews) - Customer Support (1 reviews) - Users value the **easy access** to various programs through Kommo, enhancing versatility and market adaptability. (1 reviews) **What users dislike:** - Users find **limited technical knowledge** in the customer support team, leading to delays and difficulties in resolving issues. (2 reviews) - Users face **integration issues** with Kommo, including slow responses and unreliable connections with external tools. (2 reviews) - Users find the **learning curve steep** , particularly with initial setup and integrating advanced features in Kommo. (2 reviews) - Users find the **limited customization** options somewhat restrictive, affecting the overall flexibility of Kommo's features. (2 reviews) - Users often face **connectivity issues** with Kommo, experiencing slow updates and unreliable integration with Google Sheets. (1 reviews) - Users find the **price prohibitively high** for small businesses, impacting accessibility and affordability. (1 reviews) - Users find Kommo **not intuitive** , struggling with complicated documentation and limited customization options for reports. (1 reviews) - Overwhelming Experience (1 reviews) - Sales (1 reviews) - Slow Loading (1 reviews) ## Kommo Reviews ### 1. Switched from Interakt to Kommo, loving the experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Dipam S. | Founder's Office - Growth, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2026 **What do you like best about Kommo?** I really like Kommo's clean and intuitive user interface, which makes it super simple to use. The CRM flow is another great feature, as it allows me to set up an entire lead funnel directly into the CRM, which is incredibly useful. I also appreciate the seamless integration with WhatsApp, providing a very native CRM experience. Additionally, Kommo's compatibility with Shopify and other integrations really helps me trigger and manage various downstream flows effortlessly. **What do you dislike about Kommo?** One issue is that they do not have a PayU integration. We use PayU as a payment gateway, and as of today, Kommo doesn't support it. Another part is that the AI credits are very expensive. I would prefer to connect my claude MCP to Kommo and use that as a mechanics-based solution instead of using Kommo's AI solution. Also, there is a limitation with Kommo having something called a free seat, which only allows other people just to view the message. However, this doesn't seem to be working at the moment. **What problems is Kommo solving and how is that benefiting you?** I use Kommo for WhatsApp marketing with its intuitive CRM that manages messaging and campaigns. We benefit from Kommo's integration with Shopify, automating lead funnels and eliminating the hassle of broken flows with other tools. **Official Response from Ilyas Kurambayev:** > Hello Dipam, Thank you for sharing your experience with Kommo! We’re delighted that our intuitive interface, CRM pipeline, WhatsApp integration, and Shopify compatibility are helping you manage leads and automate workflows more effectively. We also appreciate your detailed feedback regarding PayU integration, AI credit pricing, external AI connectivity, and free-seat functionality. We’ve shared these points with our product team for consideration. If the free-seat feature is not working as expected, please contact our support team so they can investigate the issue directly. Thank you for choosing Kommo! ### 2. Flexible CRM with Easy Channel Integrations and Fast AI Agent Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 12, 2026 **What do you like best about Kommo?** UI / UX: The main opportunity for improvement in the user experience is the initial learning curve. Kommo offers a wide range of features and configuration possibilities, which is excellent in terms of flexibility, but it can also make the interface less intuitive for new users. For implementers, this means that initial training and guidance are important to help clients take full advantage of the platform. At the same time, I see clear progress in the new version 2 interface, which feels more organized and intuitive. I believe that continuing to simplify the user experience without reducing the depth of the platform's functionality would be a very positive direction. Integrations: One of Kommo's biggest strengths, in my experience, is how easy it is to integrate communication channels. The plug-and-play approach significantly reduces implementation complexity and makes it possible to centralize channels such as WhatsApp and Instagram within the CRM. This is especially valuable for implementers because it reduces technical friction and makes it easier to build a centralized sales operation. Performance: The main area I still see as an opportunity for improvement is WhatsApp stability in Brazil. In some operations, there are errors or instability when sending and receiving messages. Since WhatsApp is a critical communication channel for many Brazilian businesses, any disruption can directly impact the sales process and the customer experience. Pricing / ROI: Regarding pricing, I don't currently see a significant issue. In my experience, the features required for the implementations I work on are included in the plan, so I consider the balance between the available features and the investment to be appropriate. Support / Onboarding: The platform's ease of learning is a strong positive. Teams can be trained and new users can start working with the system without an excessively steep learning curve. As an area for improvement, I believe Kommo could strengthen its support structure specifically for the Brazilian market, especially considering the growing adoption of the platform in Brazil. AI / Intelligence: In terms of AI, I see the ability to easily connect and implement AI agents as a strong advantage. This creates an interesting opportunity to bring intelligence and automation into the sales process without making implementation excessively complex. For CRM implementers, this is particularly valuable because it makes it easier to evolve a client's operation from traditional automation toward more intelligent processes. **What do you dislike about Kommo?** From a partner perspective, one of my main concerns is the evolution of the commercial model. As Kommo makes it easier for end customers to purchase and manage their subscriptions directly, partners have fewer opportunities to be involved in the commercial relationship around plans and users. Combined with the increase in pricing, this can make it more challenging for partners to package and position Kommo as part of a broader implementation and ongoing service. From a product perspective, I think there is still room to improve some basic, highly requested workflow capabilities. One example is the ability to schedule WhatsApp messages, which is a very common requirement in real-world sales processes. Another is automatically moving a lead to another pipeline stage when a specific field is completed. This type of automation is fundamental for structuring a sales process, but having it available only on higher-tier plans can be frustrating. I believe some core workflow automations like this should be available across all plans, because their usefulness is not limited to larger companies or more advanced operations. Overall, my criticism is less about the lack of advanced features and more about making essential day-to-day capabilities accessible and commercially sustainable for both partners and clients. **What problems is Kommo solving and how is that benefiting you?** Kommo primarily solves the problem of having an unstructured and fragmented sales process. It helps turn a process that is often spread across WhatsApp, Instagram, spreadsheets, and other tools into a more centralized, organized, and trackable operation. This benefits me directly because I can better structure my own sales process while also using the platform to build more efficient and customized processes for my clients' businesses. The biggest benefit for me is that Kommo is not just a place to store lead information; it helps structure the customer journey, define sales stages, track opportunities, and create automations that reduce manual work. As an implementer, this allows me to deliver more than just a CRM to my clients — I can help them build a more organized and scalable sales process. ### 3. Easy-to-Use CRM with Visual Pipelines, Multichannel Chats, and Smart Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Carlos A. | Analista de Pós Vendas/Backoffice, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 29, 2026 **What do you like best about Kommo?** What I like most about Kommo is how easy the platform is to use. It makes it simple to manage leads, centralize conversations from multiple channels like WhatsApp and Instagram, and set up automated workflows without needing advanced technical knowledge. The visual pipeline is especially practical for tracking deals, and the AI integration and chat automation help improve response times and customer engagement. **What do you dislike about Kommo?** One thing I dislike about Kommo is that some advanced automations and integrations can become a bit confusing at first, for new users without technical experience specially. The mobile app could also be more stable and complete compared to the desktop version. In some cases, customization options are limited unless you use external tools or APIs, and this sucks. **What problems is Kommo solving and how is that benefiting you?** Now i dont need to calculate my sales team KPI's to define who's doing what, and i can see everything in a perfect dashboard. The IA responses to the clientes goes very great tho, it helps a lot specially when we're out of service. **Official Response from Beatriz Veras:** > Hi Carlos, Thank you for taking the time to share your experience with Kommo! We're delighted to hear that our visual pipelines, multichannel inbox, and automation features have made it easier for you to manage leads and engage with your customers. It's also great to know that our AI capabilities are helping improve your team's efficiency. We also appreciate your honest feedback regarding the learning curve for advanced automations, the mobile app, and customization options. Your comments are valuable to us and have been shared with our product team as we continue improving the platform and making these features more intuitive and accessible. Thanks again for your review and for being part of the Kommo community! 🚀💙 ### 4. Robust Omnichannel Integration and Simple Configuration with the best cost-benefit in the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Gestão O. | CEO e Diretor de Tecnologia e Projetos, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 12, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kommo?** I like the omnichannel integration of Kommo, which allows direct campaigns to WhatsApp and the configuration of alerts/automations from other networks that direct to WhatsApp. I also find the initial setup quite easy. The interface is nice, it's one of the best on the market today and provides the team with an easy and quick way to operate, without having to go back and forth multiple times, which gives the sales team speed and performance in use. Additionally, the native AI is a huge help for the team, being able to create automations that significantly balance the usage time. Another crucial factor is the price, the cost-benefit today is the best on the market and allows our team to benefit from this with the clients. Support in Brazil is quite slow, but the partner team solves the problem. **What do you dislike about Kommo?** The integrations are still among the best, but they have already improved significantly and evolved over time. The team has already promised several improvements in this area with partners, and we continue to wait. **What problems is Kommo solving and how is that benefiting you?** Kommo resolves lead leakage, allowing me to understand the performance of campaigns. The omnichannel integration facilitates direct campaigns to WhatsApp and helps me control underperforming salespeople and set up automations. **Official Response from Beatriz Veras:** > Hi, Thank you for updating your review and for sharing such detailed feedback! We're thrilled to hear that Kommo's omnichannel capabilities, WhatsApp integration, automations, AI features, and intuitive interface have helped your team improve productivity, streamline operations, and better manage campaign performance. It's especially rewarding to know that you consider Kommo one of the best cost-benefit CRMs on the market. We also appreciate your honest comments regarding integrations and support response times. Feedback like yours helps us identify where we can continue improving, and we're constantly working to enhance our integrations and overall customer experience. Thank you once again for your trust and for being part of the Kommo community. We truly appreciate your support! 🚀💙 ### 5. An Excellent CRM for Managing Client Relationships **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 25, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kommo?** What I like most about Kommo is how it helps us maintain full control over our client relationships at every stage of the process. It centralizes all client information, conversations, tasks, and follow-ups in one place, which makes it much easier to stay organized and ensure nothing gets overlooked. As a result, our response times have improved significantly, communication within the team is smoother, and we’re able to deliver a more efficient, personalized experience for our clients. Overall, Kommo has become an essential tool for managing our day-to-day workflow and strengthening our customer service. **What do you dislike about Kommo?** In the past, I experienced some challenges with the automation features, as certain workflows did not always behave as expected and required additional adjustments. However, after making the necessary configurations and becoming more familiar with the platform, those issues were resolved. At this point, I don't have any significant complaints, as the automations are working reliably and have become an important part of our daily operations. Overall, my experience with Kommo has been very positive, and the platform has continued to improve over time. **What problems is Kommo solving and how is that benefiting you?** Kommo helps us efficiently manage a high volume of client messages and inquiries without losing track of important conversations. Instead of spending time searching through different communication channels, everything is organized in one place, allowing us to prioritize what requires immediate attention and respond much more quickly. The automation features, reminders, and centralized client history help us stay focused on the most important tasks while ensuring that no client is overlooked. As a result, our team is more productive, communication is more consistent, and our clients receive faster and more reliable support. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for sharing your experience with Kommo! We’re pleased to hear that the platform helps your team centralize client information, conversations, tasks, and follow-ups while maintaining full visibility throughout the customer journey. It’s especially encouraging to know that Kommo has contributed to faster response times, smoother team collaboration, and a more personalized client experience. We also appreciate your honest feedback regarding the initial challenges with automation. We’re glad that, with the right configurations and greater familiarity with the platform, the workflows are now operating reliably and supporting your daily processes. Thank you for choosing Kommo and making it an essential part of your customer relationship management. ### 6. Kommo’s Conversational CRM Feels Natural, Fluid, and Always Improving **Rating:** 5.0/5.0 stars **Reviewed by:** Thiago P. | Especialista de marketing, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2026 **What do you like best about Kommo?** I don’t think any software is perfect, but what really matters is having a team that’s committed to constant improvement and to rolling out new features—and that’s exactly what Kommo delivers. Unlike other CRMs that started with a more traditional structure and only added messaging capabilities later on, Kommo was built from the ground up as a conversational CRM. It was designed that way from day one, and you can feel the difference in how natural and fluid the overall experience is. **What do you dislike about Kommo?** Like most CRMs, Kommo isn’t the easiest tool to set up at first. You do need to invest some time upfront to learn how everything works, but once you get through those first few days, you’re left with a well-organized, powerful system. In my first implementations, I had to lean on a few YouTube videos to make it through the setup, but in the end it was worth it. **What problems is Kommo solving and how is that benefiting you?** One of the things I love most about Kommo is its open API. It helped us solve several critical problems, especially around lead tracking. Our clients run campaigns on Google Ads and Meta Ads that send traffic straight to WhatsApp, and before Kommo we were losing all tracking data the moment a lead moved from the ad click into the conversation. Campaign names, UTM parameters—everything would just disappear. With Kommo’s open API, we were able to connect the tracker on the ad side and automatically attach the click data to the incoming conversation. As a result, we can now measure and monitor performance, and even send conversion data back to the ad platforms—showing them which leads actually progressed in the purchase process. That feedback loop has made a noticeable difference in our clients’ campaign results. Beyond tracking, Kommo has also brought all our communication touchpoints into one place. WhatsApp, Instagram DMs, email—everything is centralized. We can even manage multiple accounts on the same messaging platform from a single view. What used to be a messy, scattered setup where things constantly fell through the cracks is now a clean, organized operation. **Official Response from Beatriz Veras:** > Hi Thiago, Thank you for your thoughtful review! We're thrilled to hear that you recognize Kommo's conversational-first approach and the continuous improvements our team works hard to deliver. It's especially rewarding to know that the platform feels natural and fluid in your daily work, as that's exactly the experience we aim to create. We also appreciate your honest feedback about the initial setup process. We understand that getting started can require some learning, and we're continuously working to make onboarding and configuration more intuitive while keeping the flexibility and power that our users expect. Thank you again for your trust and for being part of the Kommo community! 🚀💙 ### 7. A Practical CRM for Managing Leads and Conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 20, 2026 **What do you like best about Kommo?** What I like most is having conversations, leads, and follow-up tasks in one place. The visual pipeline makes it easy to see where each lead stands, while the automation features help reduce repetitive work. It is especially useful when managing conversations from different messaging channels without constantly switching between tools. **What do you dislike about Kommo?** Some of the reporting options feel limited when I need a more detailed view of performance. The mobile app is useful for quick checks, but it is not always as smooth as the desktop version. More flexible reports and a more consistent mobile experience would make Kommo better. **What problems is Kommo solving and how is that benefiting you?** It keeps inquiries from different channels in one place and makes follow-ups easier to manage. This helps us respond more consistently and reduces the chance of missing potential bookings. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for sharing your feedback! We’re glad Kommo helps you keep conversations, leads, and follow-up tasks organized in one place while reducing repetitive work. We also appreciate your comments about reporting flexibility and the mobile experience. Feedback like yours helps us understand where we can improve. Thank you for choosing Kommo! ### 8. Kommo: Valuable Flexibility and Integration, Considerable Cost **Rating:** 4.5/5.0 stars **Reviewed by:** Marcel C. | CEO & Estrategista de Crescimento (Growth), Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** September 04, 2026 **What do you like best about Kommo?** I like the flexibility of building communication flows in a personalized way in Kommo. The sales funnel also stands out as it simplifies and guides the commercial process for our customer base, which usually does not have a CRM powered by this information. **What do you dislike about Kommo?** What I really dislike about Kommo is that it incurs a high cost when adding up a number of subscriptions, which becomes financially unfeasible for some clients. I also think they could improve by expanding variables in the construction of automation flows. **What problems is Kommo solving and how is that benefiting you?** Kommo addresses the lack of a conversational CRM by organizing our commercial flows. It also allows for the customization of communication flows, simplifying guidance for our customer base. **Official Response from Ilyas Kurambayev:** > Hello Marcel, Thank you for sharing your thoughtful feedback! We’re glad Kommo’s flexible communication flows and sales pipeline help simplify your commercial processes. We also appreciate your comments regarding subscription costs and automation variables. Feedback like yours helps us identify areas where we can improve the experience for businesses with different needs and budgets. ### 9. Helpful WhatsApp Lite and Automation, but Reporting Dashboards Need Upgrades **Rating:** 3.5/5.0 stars **Reviewed by:** Farhatul H. | Supervisor of Customer Service, E-Learning, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 19, 2026 **What do you like best about Kommo?** The WhatsApp Lite feature is honestly very helpful for small startups. Furthermore, the automation feature can be used for various things, making work more efficient and easier. **What do you dislike about Kommo?** The reporting and dashboard sections need to be upgraded significantly to provide a variety of insights. **What problems is Kommo solving and how is that benefiting you?** With kommo whatsapp lite, I can have more than 4 agents for one number, which of course cannot be done with regular whatsapp. **Official Response from Ilyas Kurambayev:** > Hello Farhatul, Thank you for sharing your feedback! We’re delighted to hear that WhatsApp Lite and Kommo’s automation features are helping your team work more efficiently. We also appreciate your comments regarding reporting and dashboards. Enhancing analytics and providing more actionable insights are important areas for us, and your feedback will help guide future improvements. ### 10. Intuitive and Comprehensive CRM Tool with Room for AI Enhancement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 26, 2026 **What do you like best about Kommo?** I like using Kommo for customer support and managing communication on various platforms like WhatsApp and Telegram. It's quick, efficient, and user-friendly, especially for beginners looking to step up. The UI is friendly and being able to see all the discussions in one place is great for managing time. The chatbot is fantastic for creating automated messages and helps keep up the data. I appreciate the ability to create custom templates for different platforms and use the chatbot to send specific automated messages to coworkers, especially to notify them when a job is assigned and deadlines are near. The initial setup was easy, although setting up necessities like automated messages took a little time. **What do you dislike about Kommo?** I'm happy with most parts of Kommo but I hope they will continue updating the AI so it can always bring easier solutions. I experience notification overload and sometimes messages feel too robotic. **What problems is Kommo solving and how is that benefiting you?** Kommo simplifies communication by integrating platforms like WhatsApp and Telegram. It's quick, efficient, user-friendly, and allows me to automate messages and manage data, improving my team's workflow and responsiveness. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for sharing such a detailed review! We’re delighted to hear that Kommo helps you manage customer communication across WhatsApp and Telegram efficiently, while keeping conversations organized in one place. It’s also great to know that our chatbot, automated messages, and custom templates support your team with task assignments, deadline reminders, and everyday communication. We especially appreciate your feedback about the user-friendly interface and straightforward initial setup. We understand your concerns regarding notification overload and automated messages occasionally feeling too robotic. Your comments about improving AI capabilities and making automated communication feel more natural are valuable, and we’ll share them with our product team as we continue enhancing the platform. Thank you for choosing Kommo! ### 11. Outstanding Workflow Automation and Sales Pipeline Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about Kommo?** The digital pipeline and workflow automation features in Kommo are outstanding. It gives a crystal-clear overview of where every lead stands in the sales funnel. Setting up automated follow-up tasks and message templates saves our sales team several hours every week and ensures no potential client is forgotten. **What do you dislike about Kommo?** The analytics and reporting features could be more advanced. While basic pipeline metrics are fine, creating custom reports or getting deep data visualisations requires a bit of effort. Additional flexibility in custom dashboard widgets would make it much better. **What problems is Kommo solving and how is that benefiting you?** Before Kommo, we struggled to track conversations happening across multiple channels like WhatsApp, Instagram, and email. Kommo solved this by centralizing all lead interactions into one unified inbox. This has eliminated missed customer inquiries, drastically improved our response speed, and made team handovers seamless. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for sharing your experience with Kommo! We’re delighted to hear that our digital pipeline, workflow automation, and unified inbox have helped your team save time, respond faster, and keep every lead on track. We also appreciate your feedback regarding advanced reporting and customizable dashboard widgets. Insights like yours help us identify where we can improve and build a more flexible experience for our users. Thank you for choosing Kommo. ### 12. Efficient CRM for Sales and Customer Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel L. | Analista de Monitoramento - Pleno - BTG Pactual, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 11, 2026 **What do you like best about Kommo?** What I like most about Kommo is how intuitive and user-friendly the platform is. The interface makes it easy to manage conversations, leads, and sales pipelines in one place. I also appreciate the automation features, which save time and help keep follow-ups organized. It’s very practical for teams that want better visibility and control over their customer communication. **What do you dislike about Kommo?** Sometimes the initial setup can feel a bit overwhelming, especially when configuring automations and integrations. It may take some time to fully understand all the available features. Additionally, some advanced customization options could be more flexible, but overall the experience has been positive. **What problems is Kommo solving and how is that benefiting you?** Kommo helps centralize customer communication from different channels into a single platform. This reduces missed messages and improves response time. It also helps track leads more efficiently and move them through the sales funnel with better organization. As a result, it increases productivity and provides clearer visibility into sales performance. **Official Response from Ilyas Kurambayev:** > Hello Gabriel, Thank you for sharing your experience with Kommo! We’re delighted to hear that the intuitive interface, centralized communication, visual sales pipelines, and automation features have helped your team manage leads more efficiently, improve response times, and stay organized with follow-ups. We also appreciate your honest feedback regarding the initial setup, automation configuration, integrations, and advanced customization options. We understand that exploring all the available features can take some time, and your suggestions are valuable as we continue working to make Kommo more flexible and easier to configure. Thank you again for your thoughtful review and for being part of the Kommo community! 🚀💙 ### 13. Perfect Integration with WhatsApp, Excellent for Managing Leads **Rating:** 5.0/5.0 stars **Reviewed by:** jackie G. | Cabeleireira, Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** April 28, 2026 **What do you like best about Kommo?** I use Kommo to centralize all my WhatsApp interactions in one place. It helps me organize the sales funnel and ensures that no customer goes unanswered, making it easier to track each negotiation. I like the visual and intuitive interface of the sales funnel (pipeline), as it makes moving customer cards from one stage to another easy, making day-to-day management very smooth. The native integration with WhatsApp is impeccable and works seamlessly. Additionally, the transition to Kommo was positive, as the team quickly adapted to the visual interface, reducing the time spent on training and increasing agility in service. The initial setup process was surprisingly simple, with the funnel stages setup being very intuitive and the connection with WhatsApp done in a few minutes through the QR Code. The setup assistant guided the first steps well, allowing the tool to be operational for the team in less than a day. **What do you dislike about Kommo?** I believe that the reports and analytics section could be more in-depth. Although the basic data is there, I miss more customizable dashboards for more complex metrics. Additionally, when the volume of messages on WhatsApp is very high, the interface can occasionally be slow when loading the full history. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to centralize customer service via WhatsApp, Instagram, and Email, organizing the sales funnel and ensuring quick responses to customers. The visual interface makes it easy to identify bottlenecks in sales and focus efforts, as well as reducing training time. **Official Response from Beatriz Veras:** > Hi Jackie, Thank you for your detailed review! We're delighted to hear that Kommo's native WhatsApp integration, visual pipeline, and intuitive interface have helped your team centralize customer conversations, manage leads more efficiently, and speed up onboarding. It's especially rewarding to know that your team was able to get started quickly and adapt to the platform with ease. We also appreciate your thoughtful feedback regarding reports, analytics, and performance when handling high volumes of WhatsApp messages. Insights like yours are incredibly valuable as we continue improving the platform and expanding its capabilities to better support growing businesses. Thank you once again for your trust and for being part of the Kommo community! 🚀💙 ### 14. A Practical CRM for Managing Leads and Conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 17, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kommo?** What I like most is having conversations, leads, and follow-up tasks in one place. The visual pipeline makes it easy to see where each lead stands, while the automation features help reduce repetitive work. It is especially useful when managing conversations from different messaging channels without constantly switching between tools. **What do you dislike about Kommo?** Some of the reporting options feel limited when I need a more detailed view of performance. The mobile app is useful for quick checks, but it is not always as smooth as the desktop version. More flexible reports and a more consistent mobile experience would make Kommo better. **What problems is Kommo solving and how is that benefiting you?** It keeps inquiries from different channels in one place and makes follow-ups easier to manage. This helps us respond more consistently and reduces the chance of missing potential bookings. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for sharing your thoughtful feedback! We’re glad Kommo helps you keep leads, conversations, and follow-up tasks organized in one place. We also appreciate your comments about reporting flexibility and the mobile experience, these insights are valuable as we continue improving the platform. Thanks for choosing Kommo. ### 15. Intuitive and Efficient, But Customization Can Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Marjorie V. | Analista Comercial Pleno, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 28, 2026 **What do you like best about Kommo?** I use Kommo to organize and optimize customer relationships. The platform greatly assists in processes and in tracking the sales funnel. With the platform, I avoid losing information, as everything is recorded and centralized, which helps to have control over the leads. I like the practicality and ease of the platform, everything is very intuitive and this makes my day more agile and productive. The initial setup was very practical. **What do you dislike about Kommo?** The part about customization. Some automations require several steps to configure; if it were more visual, it would help. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to organize customer relationships and optimize processes. The platform records and centralizes information, making it easier to manage leads. It is easy to use, which speeds up my day and increases my productivity. **Official Response from Beatriz Veras:** > Hi Marjorie, Thank you for sharing your experience with Kommo! We're happy to hear that our platform has helped you organize customer relationships, centralize information, and manage your sales pipeline more efficiently. It's great to know that the intuitive interface and easy setup have made your daily work more productive. We also appreciate your feedback about the customization and automation setup. We understand that making automations more visual and easier to configure would improve the overall experience, and we'll be sure to share your suggestions with our product team. Thank you again for your valuable feedback and for being part of the Kommo community! 🚀💙 ### 16. Perfect CRM for messenger-based sales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 25, 2026 **What do you like best about Kommo?** Honestly, the best part is having all our WhatsApp, Insta, and message chats in one place. It keeps our pipeline clean and means we actually reply to leads fast without constantly switching apps. **What do you dislike about Kommo?** There’s a bit of a learning curve when you’re first setting up the automations and integrations. It takes some trial and error to get everything flowing exactly how you want it. **What problems is Kommo solving and how is that benefiting you?** We used to lose track of potential leads across different messaging apps. Kommo fixed that by putting everything into one organized pipeline, which helps us reply faster and close deals we probably would have missed before **Official Response from Ilyas Kurambayev:** > Hi, Thank you for sharing your experience! We’re glad Kommo helps your team manage conversations from multiple messaging channels in one organized pipeline, respond faster, and avoid missing valuable leads. We also appreciate your feedback about the initial learning curve and are continually working to make automations and integrations easier to set up. ### 17. WhatsApp Reply Automation Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Dirmil Prefabrik E. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 10, 2026 **What do you like best about Kommo?** Replying to WhatsApp messages with the help of automation. **What do you dislike about Kommo?** There are different values ​​at each step in sales bots, such as the rate and number of incoming messages; it's not possible to see these statistics separately here. **What problems is Kommo solving and how is that benefiting you?** The ability to download data obtained at each step created in sales bots as contact information. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for sharing your feedback! We’re delighted that Kommo’s WhatsApp automation helps you respond to messages more efficiently. We also appreciate your suggestion regarding separate performance statistics for each Salesbot step. Insights like yours help us identify opportunities to improve reporting and make automation results easier to evaluate. ### 18. Great CRM for Messenger-Based Sales, Though Reporting Is Basic **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 29, 2026 **What do you like best about Kommo?** What I like most is how smoothly it handles WhatsApp and Instagram messages in one place. Moving leads through the visual pipeline is super clear, and the automated chat flows save our team a lot of manual follow-up time. **What do you dislike about Kommo?** "The reporting and analytics features are a bit basic. It’s totally fine for daily messaging, but building custom reports or digging deeper into team metrics can be tricky **What problems is Kommo solving and how is that benefiting you?** Before Kommo, messages from WhatsApp and Instagram were everywhere, making leads hard to track. Now everything is in one shared inbox, which cut our lead response time significantly. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for sharing your experience! We’re glad Kommo helps your team manage WhatsApp and Instagram conversations, organize leads through the pipeline, and reduce manual follow-up time. We also appreciate your feedback on reporting and custom analytics. Insights like yours help us identify where we can make Kommo even more flexible and useful for growing teams. ### 19. Business Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Rabia Y. | owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 21, 2026 **What do you like best about Kommo?** A perfect management system for businesses. **What do you dislike about Kommo?** Some advanced features require initial setup and time to learn, but once configured, the platform works smoothly. **What problems is Kommo solving and how is that benefiting you?** Kommo helps us manage customer conversations, track leads, and automate follow-ups in one place. This saves time, improves response speed, and helps us avoid missing potential sales. **Official Response from Ilyas Kurambayev:** > Dear Rabia, Thank you for taking the time to share your feedback. We are delighted to hear that Kommo has become a valuable business management solution for your team, helping you centralize customer conversations, manage leads, and automate follow-ups more effectively. We also appreciate your comments regarding the initial setup and learning process for some advanced features. Your feedback is important to us, and we are pleased to know that, once configured, Kommo delivers a smooth experience that supports faster response times, improved efficiency, and fewer missed sales opportunities. Thank you for choosing Kommo. ### 20. Useful Automations, But Poor Support **Rating:** 0.5/5.0 stars **Reviewed by:** Andrea E. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** August 21, 2026 **What do you like best about Kommo?** The integrations while they work. Unfortunately, when they stop working, support does not assist in time. **What do you dislike about Kommo?** The technical support from Kommo is terrible. It is very slow and untimely, making the initial setup very difficult because no one assists me in time. My setup experience was very bad. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to manage leads from social media and WhatsApp, and I value the automations. **Official Response from Ilyas Kurambayev:** > Hi Andrea, We’re sorry that your experience with Kommo did not meet your expectations. We would appreciate the opportunity to understand what happened. Please contact our support team with more details so we can look into your concerns and help. ### 21. Great CRM for Small Businesses, With Necessary Adjustments in Support **Rating:** 5.0/5.0 stars **Reviewed by:** Beatriz S. | Head of Marketing **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 09, 2026 **What do you like best about Kommo?** I like the way I can organize my CRM and my routine with Kommo. I believe that the visual aspect and the ease of customization make the CRM even more complete. I can place important tags on lead cards and drag them to different pipelines, which allows me to pay more attention to details. I like being able to centralize conversations in one place and implement automations that speed up my service without needing to be present. Additionally, the integration with Instagram and WhatsApp is very useful, unifying everything in one place. For small businesses, it's great! **What do you dislike about Kommo?** Easier access to support and faster responses, as sometimes the feedback can be tiring and slow. Additionally, some leads are uploaded in duplicates. **What problems is Kommo solving and how is that benefiting you?** Kommo helps in organizing leads, I can clearly see what stage I am at with each client, it integrates with Instagram and WhatsApp, centralizes conversations, and allows automations that speed up customer service. **Official Response from Beatriz Veras:** > Thank you for your detailed and thoughtful review. We are glad to hear that Kommo is helping you organize your CRM routine with customizable pipelines, tags, and visual lead management. The ability to centralize conversations and automate workflows across Instagram and WhatsApp is exactly what our messaging-powered CRM is designed to support, especially for small businesses that need efficiency and clarity in their processes. We also truly appreciate your feedback regarding support accessibility and response times. Timely assistance is very important to us, and insights like yours help us identify opportunities to improve the experience. Regarding duplicate leads, this can sometimes happen depending on integration settings or import configurations, and our team can assist in reviewing your setup to minimize this issue. Thank you again for sharing your experience and helping us continue evolving Kommo. Kommo Team ### 22. Everything in one place: conversations, history, and funnel your way in Kommo **Rating:** 4.5/5.0 stars **Reviewed by:** Paulo O. | CMO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 07, 2026 **What do you like best about Kommo?** What I like most about Kommo is that it brings everything together in one place. Before, I was jumping between WhatsApp, Instagram, loose notes, spreadsheets... a mess. In Kommo, I open the person's profile and everything is there: conversation, history, tasks, context. This makes it much easier not to get lost and to continue the conversation from the right point. Another thing I really like is that it is very focused on conversation, it doesn't feel like that rigid and boring CRM. I can organize the funnel in a way that makes sense to me and track who is closer to buying without complicating things. **What do you dislike about Kommo?** What I like the least is that, at the beginning, it takes a bit of effort to understand everything and get it just right. It's not impossible, but it requires some time to adapt until you get the hang of it. I also think that some things could be simpler to configure, especially for those who are not very familiar with this type of tool. Once it's set up, it flows well, but the start could be more intuitive. **What problems is Kommo solving and how is that benefiting you?** Kommo mainly resolves the mess of talking to clients in various different places. Before, I would easily lose context, forget follow-ups, respond late, or have to hunt down old conversations. Today, everything is centralized, so I know exactly who the person is, where they came from, and at what point in the conversation they are. This helps me save time, respond better, and not let opportunities slip by. On a daily basis, it becomes much simpler to organize the sales flow, track who is really interested, and focus energy on those who are closer to closing. In the end, there's less confusion and more control over the entire process. **Official Response from Beatriz Veras:** > Thank you for such a thoughtful and detailed review. We love hearing how Kommo helped you move from managing conversations across multiple tools to having everything centralized in one place. Bringing together WhatsApp, Instagram, tasks, history, and full customer context in a single profile is exactly what our messaging-powered CRM is designed to do. It is especially meaningful to know that the conversational approach and customizable pipelines feel more natural and flexible compared to traditional CRMs. Our goal is to make sales workflows intuitive and aligned with how real conversations happen. We also appreciate your honest feedback about the initial learning curve. Getting started with automation and configuration can take some adjustment, and we continuously work to improve onboarding and make the setup experience more intuitive for all users. Thank you again for sharing your experience. We are glad Kommo is helping you bring more clarity and control to your sales process. Kommo Team ### 23. Easy to use and customize, but the support could be more accessible to the non-technical user. **Rating:** 3.5/5.0 stars **Reviewed by:** Anderson S. | Proprietário da Clínica, administrador e usuário do Kommo também, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** - Ease of use - Easily customizable to meet the company's needs. - Easy to assign tasks to leads and Kommo users. - Relatively easy to perform integration - Easy to attach our presentations and information that we need to frequently send to our leads and clients. **What do you dislike about Kommo?** - I frequently have to resort to the external company I hired to implement Kommo for my company to solve problems with Kommo. - This is due to the fact that Kommo's own support is not the most efficient. - The impression I have is that the Kommo support team is used to working with technical staff from Kommo's partners, and when users (like me, non-technical) need to turn to the Kommo support team, communication becomes difficult, and consequently, the quick resolution of the problem, which has led me several times to resort to the partner's team and pay for it. - Dashboard: We still have many difficulties with the Kommo dashboard, I don't find it user-friendly (intuitive) at all. - It is not uncommon for there to be instability in Kommo. And according to the Kommo support team, this type of problem is mostly due to issues with the connection to WhatsApp Business. - Sometimes, there is a lack of mirroring of messages received via WhatsApp and Kommo, as well as Kommo being unable to read the WhatsApp message, and they recommend us to go to the WhatsApp application to read the message. These are events that have low frequency. **What problems is Kommo solving and how is that benefiting you?** - It helps a lot in the management of the leads we receive daily, and thus greatly facilitates our productivity and ability to nurture, follow up, and close deals. **Official Response from Beatriz Veras:** > Thank you for taking the time to share such a detailed and honest review. We are glad to hear that Kommo’s ease of use, customization, task management, integrations, and file sharing are supporting your daily operations. Helping businesses adapt the CRM to their own processes while keeping workflows organized is a core part of our platform. We also sincerely appreciate your transparency regarding the support experience and dashboard usability. We understand how important it is for non-technical users to feel fully supported without needing external assistance. Your feedback about communication, accessibility, and clarity is extremely valuable and helps us identify areas where we can improve the user experience and internal processes. Regarding dashboard usability and occasional WhatsApp synchronization issues, stability and reliability are priorities for us, especially when working with messaging integrations. Even low-frequency disruptions can impact operations, and insights like yours help us continue refining performance and communication. Thank you again for your constructive feedback and for trusting Kommo in your workflow. Your perspective truly helps us evolve. Kommo Team ### 24. Easy to Use, Needs Better Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Priscila D. | Chief Marketing Officer / Chief Information Officer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** April 06, 2026 **What do you like best about Kommo?** I like that Kommo is very easy to use. It has many features that we like to organize my leads and follow up with them, quote to clients, and really see where the lead comes from, as well as track it. **What do you dislike about Kommo?** I never integrated it with my ERP, that is, with my administrative system, which made me work twice as much. Well, but I would have liked more support from them and, above all, when it came to resolving some technical issues we had. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to organize my leads and clients from multiple channels. It connects me with Nimbata, allowing me to track sales processes and verify that everything is correct. It facilitates lead tracking, quoting, and tracking the source of leads. **Official Response from Beatriz Veras:** > Hi there! Thank you so much for your thoughtful review 😊 We’re really glad to hear that Kommo has been helping you stay organized with your leads, track their sources, and manage your sales process more efficiently across multiple channels, that’s exactly what we aim to deliver! Regarding integrations, we understand how important it is to have everything connected seamlessly. While Kommo offers a variety of integration options (including APIs and third-party tools), we recognize that setting them up, especially with ERPs, can sometimes require additional guidance depending on the system. We also appreciate your honest feedback about support. That’s something we’re continuously working to improve, especially when it comes to resolving technical issues more quickly and effectively. If you’re open to it, we’d love to help you explore integration possibilities and ensure you’re getting the most out of Kommo. Our team is always here to support you! Thanks again for sharing your experience! Team Kommo ### 25. Centralization of conversations and automations that drive the CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** September 02, 2026 **What do you like best about Kommo?** I like the centralization of conversations, social media automations, and the CRM. **What do you dislike about Kommo?** It is a bit complex to use and work with, especially for those who do not have much knowledge in the area. **What problems is Kommo solving and how is that benefiting you?** Automations help make customer service more agile and efficient. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for your valuable feedback! We’re pleased that Kommo helps you centralize conversations, automate social media processes, and deliver more agile customer service. We understand that getting started can feel complex, particularly for new CRM users, and we’re continually working to make the platform more intuitive and accessible. ### 26. Smooth API Integration, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Micael V. | Arquiteto de soluções **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** I really like the API of Kommo and the customer service team. They solve my problems incredibly fast, sometimes in just three or four hours. For me, that's the greatest thing about using Kommo. It's also quite easier to configure and use compared to more complex systems I've worked with, and the happier experience makes a big difference. **What do you dislike about Kommo?** Sometimes the customer experience team doesn't have the technical knowledge to solve some problems. They often act like a bridge to other teams to solve my problems. I think they need to improve communication channels. When I have a technical problem, I want to talk directly with technical people instead of customer service. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to integrate APIs into my systems, solving a lot of ERP integration issues and providing solutions I can't achieve on my own system. The API helps me handle developer tasks efficiently. **Official Response from Beatriz Veras:** > Thank you for your detailed review and for highlighting your experience with our API and support team. We are very glad to hear that Kommo’s API has been helping you solve ERP integration challenges and streamline your development tasks. Providing a flexible and reliable API for custom integrations is an important part of how we support businesses with more advanced technical needs. It is also great to know that our support team has been responsive and able to assist you quickly. At the same time, we truly appreciate your honest feedback regarding technical escalation and communication. We understand how important it is to have direct access to the right level of expertise when dealing with complex issues, and your input helps us continue improving our internal processes and communication flow. Thank you again for sharing your experience and for trusting Kommo in your technical ecosystem. Kommo Team ### 27. Managing WhatsApp Conversations Made Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 04, 2026 **What do you like best about Kommo?** Kommo saves us time by keeping WhatsApp conversations organized and helping us respond to customers quickly and properly **What do you dislike about Kommo?** Setting up automations can be difficult at first, and some options are not easy to understand without extra guidance **What problems is Kommo solving and how is that benefiting you?** Kommo helps us manage WhatsApp conversations in one place, respond faster, and avoid missing customer messages or follow-ups. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for sharing your experience! We’re glad Kommo helps your team keep WhatsApp conversations organized, respond faster, and avoid missed follow-ups. We also appreciate your feedback about automation setup and understand that some options can feel complex at first. Our team is continuously working to make these features more intuitive and easier to configure. ### 28. Simple and effective CRM for managing leads **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2026 **What do you like best about Kommo?** I like how simple and intuitive it is to manage leads and customer conversations in one place. The visual pipeline makes it easy to follow each opportunity **What do you dislike about Kommo?** The setup and customization can feel a little complex at first, especially when configuring automations and integrations. It may take some time to understand all the features and adjust the platform to fit the company’s workflow. However, once everything is configured, it becomes much easier to use on a daily basis. **What problems is Kommo solving and how is that benefiting you?** helps us organize leads, track every sales opportunity, and keep customer conversations in one place. Before using it, it was easier to lose follow-ups or have information spread across different channels. Now the pipeline is clearer, the team can see the status of each deal, very nice. **Official Response from Beatriz Veras:** > Hi, Thank you for sharing your experience with Kommo! We're delighted to hear that our intuitive interface, visual pipeline, and centralized conversations have helped your team organize leads, track sales opportunities, and improve follow-ups. It's great to know the platform is making your sales process clearer and more efficient. We also appreciate your feedback about the initial setup and customization. We understand that configuring automations and integrations can take some time, especially for new users. We're continuously working to make the onboarding experience and configuration process even more intuitive while maintaining the flexibility our customers need. Thank you again for your thoughtful review and for being part of the Kommo community! 🚀💙 ### 29. Easy to Manage Leads and Conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 07, 2026 **What do you like best about Kommo?** What I like most is that Kommo keeps conversations, leads, and follow-ups in one place. It makes daily work easier and saves time when managing multiple contacts. **What do you dislike about Kommo?** Sometimes setting up automations can feel a bit complicated, especially at the beginning. It takes some time to understand how everything works, but once set up, it works well. **What problems is Kommo solving and how is that benefiting you?** Kommo helps us keep leads and conversations organized in one place. It also makes follow-ups easier, so we spend less time switching between different tools and checking messages manually. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for sharing your feedback! We’re glad Kommo helps keep your leads, conversations, and follow-ups organized in one place. We also appreciate your note about automation setup and will keep working to make the experience easier and more intuitive. ### 30. A Practical CRM for Managing Guest Inquiries **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 19, 2026 **What do you like best about Kommo?** I like having guest inquiries and conversation history in one place. The visual pipeline helps our hotel team track requests and see which guests need a follow-up. **What do you dislike about Kommo?** The initial setup and automation options can take some time to understand. More hotel-specific templates for guest inquiries and follow-ups would make onboarding easier. **What problems is Kommo solving and how is that benefiting you?** Kommo helps us organize guest inquiries from different channels and avoid missed follow-ups. Our hotel team can see each conversation, request, and next step in one place. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for sharing your feedback! We’re delighted that Kommo helps your hotel team organize guest inquiries, conversation history, and follow-ups in one place. We also appreciate your comments regarding the initial setup and hotel-specific templates. We’ll share your suggestions with our product team as we continue improving the onboarding experience. Thanks for choosing Kommo! ### 31. Useful platform for multichannel service **Rating:** 4.5/5.0 stars **Reviewed by:** Bruna V. | Fisioterapeuta Intensivista, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 07, 2026 **What do you like best about Kommo?** In my opinion, Kommo greatly facilitates lead management and customer service via WhatsApp. The automation and organization of the sales funnel help a lot in daily operations. **What do you dislike about Kommo?** The initial learning curve can be a bit difficult for those who have never used CRM. Some integrations and automations could also be simpler to set up. **What problems is Kommo solving and how is that benefiting you?** The main problem that Kommo helps to solve is the organization of customer service and leads. In my opinion, I believe this has improved customer follow-up and streamlined team communication. **Official Response from Beatriz Veras:** > Hi Bruna, Thank you for sharing your experience with Kommo! We're happy to hear that our platform has helped you organize leads, streamline customer service through WhatsApp, and improve your team's daily workflow. It's great to know that our sales pipeline and automation features are making customer follow-ups and communication more efficient. We also appreciate your feedback about the initial learning curve and the setup of integrations and automations. We're continuously working to make these processes more intuitive while maintaining the flexibility our users need. Thank you again for your valuable feedback and for being part of the Kommo community! 🚀💙 ### 32. Boost Sales with Fluid Interface, but Occasional Freezes **Rating:** 4.0/5.0 stars **Reviewed by:** Beatriz D. | Fisioterapeuta, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 09, 2026 **What do you like best about Kommo?** I use Kommo to facilitate my work platform on a daily basis. I really like its interface, I find it very fluid. Moreover, the features it offers greatly assist in sales and boost my profitability. **What do you dislike about Kommo?** Sometimes the system crashes and I end up losing some data and having to start from scratch. The adaptation phase was a bit complicated until I understood how the system worked, but afterwards it became much easier. **What problems is Kommo solving and how is that benefiting you?** Kommo boosts my sales and increases my profitability. **Official Response from Beatriz Veras:** > Hi Beatriz, Thank you for sharing your experience with Kommo! We're delighted to hear that our intuitive interface and features have helped simplify your daily work, boost your sales, and increase your profitability. It's great to know that the platform has become an important part of your workflow. We also appreciate your feedback about the occasional system freezes and the initial learning curve. We're continuously working to improve the platform's stability and make the onboarding experience even smoother for new users. Thank you once again for your valuable feedback and for being part of the Kommo community! 🚀💙 ### 33. Great User Experience with a Complete List of Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Soporte I. | Head of SAC, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 23, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kommo?** I like the user experience and the complete list of integrations they offer. **What do you dislike about Kommo?** Sometimes the triggers don’t work, and at times the platform feels very slow. **What problems is Kommo solving and how is that benefiting you?** We use it to chat with our customers and to build bots for WhatsApp and social media. **Official Response from Beatriz Veras:** > Hi there! Thank you for taking the time to share your experience 😊 We’re happy to hear that you’re enjoying the user experience and the wide range of integrations available in Kommo. Making communication and automation across channels like WhatsApp and social media as seamless as possible is a big part of what we aim to deliver. We also appreciate your feedback regarding triggers and platform speed. Automation reliability and performance are extremely important, especially when it comes to managing customer conversations in real time. Our team is continuously working on improvements in these areas to ensure a smoother and more consistent experience. If you ever notice specific issues with triggers or delays, our support team would be glad to take a closer look and help optimize your setup. Thanks again for your valuable feedback. It really helps us keep improving! Team Kommo ### 34. Kommo: Efficiency and Fluid Dynamism in After-Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo G. | Operador de câmera **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 05, 2026 **What do you like best about Kommo?** I like the efficiency and fluid dynamism of the Kommo CRM. The messages are quickly accessible and humanized, which provides efficiency and effectiveness in my customer service in the post-sale of my info products and my mentoring. The initial setup was very well guided with the help of the information, making the user experience very intuitive. Furthermore, I chose Kommo for the best cost-benefit. **What do you dislike about Kommo?** Could you develop an action plan for customer acquisition based on each user's profile in Kommo, to optimize and personalize its features? **What problems is Kommo solving and how is that benefiting you?** I use Kommo to manage after-sales, answer questions, and offer mentoring. It allows quick and personalized access to messages, providing efficiency and effectiveness in attending to my clients. **Official Response from Beatriz Veras:** > Thank you so much for your thoughtful review! We’re thrilled to hear that Kommo’s efficiency and fluid messaging experience are helping you manage your after-sales process and mentoring programs more effectively. Providing quick, personalized access to conversations is exactly what our messaging-powered CRM is designed for. It’s also great to know that the onboarding experience and cost-benefit met your expectations, we truly aim to make setup intuitive and accessible for growing businesses. We appreciate your suggestion about developing an action plan for customer acquisition based on user profiles. Feedback like yours is incredibly valuable as we continue improving automation and personalization features within Kommo. Thank you again for sharing your experience, we’re glad to be part of your journey! Kommo Team ### 35. Intuitive Lead Management and Time-Saving Automation in Kommo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 17, 2026 **What do you like best about Kommo?** Kommo makes it easy to manage leads and customer conversations in one place. The interface is intuitive, and the automation features help save time on daily sales tasks. **What do you dislike about Kommo?** The initial setup and customization can take some time, but the platform is easy to use once you get familiar with it. **What problems is Kommo solving and how is that benefiting you?** Kommo helps us keep customer conversations, leads, and follow-ups organized in one place. This makes it easier to respond faster, track opportunities, and improve our sales workflow. **Official Response from Ilyas Kurambayev:** > Hi, Thank you for sharing your experience with Kommo! We're thrilled to hear that our intuitive interface, lead management tools, and automation features have helped your team save time, organize customer conversations, and manage daily sales tasks more efficiently. It's especially rewarding to know that Kommo is helping you respond faster, track opportunities, and improve your overall sales workflow. We also appreciate your honest feedback regarding the initial setup and customization process. We understand that getting everything configured can take some time, and feedback like yours helps us continue improving the onboarding experience and making Kommo even easier to set up and use. Thank you once again for your trust and for being part of the Kommo community. We truly appreciate your support! 🚀💙 ### 36. A Practical CRM That Keeps Everything Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2026 **What do you like best about Kommo?** I like how Kommo brings messages, leads, and follow-ups into one place. The visual pipeline makes it easy to track every deal. **What do you dislike about Kommo?** Some advanced features take time to learn, and the initial setup can feel a little overwhelming. Simpler guidance would help. **What problems is Kommo solving and how is that benefiting you?** Kommo helps us manage leads and customer conversations in one place, reducing missed follow-ups and making our sales process more organized. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for sharing your feedback! We’re glad Kommo helps your team keep messages, leads, and follow-ups organized in one place. We also appreciate your comments about the initial setup and advanced features. We’re continuously improving our guidance to make getting started easier and more intuitive. ### 37. Comprehensive and flexible platform for lead management and automations **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo R. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** September 15, 2025 **What do you like best about Kommo?** Kommo is very intuitive and offers incredible customization of sales funnels. Automations help save time and make service much more agile, especially with integrations like WhatsApp, Instagram, and other channels. The reporting system is also very useful for tracking team performance and identifying areas for improvement. **What do you dislike about Kommo?** The reporting section could have even more customization options, and sometimes integrations with external channels require technical adjustments to work 100%. Additionally, it would be great if there were more training materials in Portuguese directly on the platform. **What problems is Kommo solving and how is that benefiting you?** Kommo solved the disorganization in tracking leads and the difficulty in centralizing conversations that were previously scattered between WhatsApp, email, and social networks. Additionally, it helped to better structure the sales funnel and automate repetitive tasks, such as sending messages and distributing contacts among the team. Today, I can have much more clarity about each opportunity without losing leads along the way. The team gained productivity since automations take care of what was previously manual, and clients receive faster and more professional service. This has generated more conversions and a much more efficient sales process. ### 38. Clear Vision and Intuitive Integration with Kommo **Rating:** 5.0/5.0 stars **Reviewed by:** Ariel L. | CEO **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** I like the interface of Kommo and the ease of understanding the platform. I use Kommo to manage my leads, follow-ups, and to have a clear view of my SDR team's performance. The ease of visualizing each lead's stages in the sales funnel and the performance of the team members helps to define new sales strategies. What I appreciate the most are the pipeline, the dashboards, and the connection with WhatsApp. Everything works very well for my business model. **What do you dislike about Kommo?** I like everything about Kommo **What problems is Kommo solving and how is that benefiting you?** I use Kommo to manage my leads and follow-ups, easily visualizing the stages of the sales funnel and the performance of the SDRs to create sales strategies. **Official Response from Beatriz Veras:** > Thank you for your thoughtful review. We are very happy to hear that Kommo’s interface, pipelines, dashboards, and WhatsApp integration are supporting your sales strategy and SDR team performance. Having a clear view of each lead’s stage and team metrics is essential for making informed decisions and building effective sales strategies. It is great to know that the platform aligns well with your business model and helps you manage follow-ups and performance in a structured and intuitive way. Providing visibility, organization, and multichannel communication in one place is exactly what we aim to deliver. Thank you again for your trust and for sharing your experience with Kommo. Kommo Team ### 39. Unusable, With Poor Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Miguel D. | Gerente Comercial y Mercadeo, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** July 17, 2026 **What do you like best about Kommo?** Nothing **What do you dislike about Kommo?** I don't like their customer service. A service that provides customer service and they have the worst customer service. Also, the initial setup was complicated. **What problems is Kommo solving and how is that benefiting you?** I use Kommo for conversation automation. **Official Response from Ilyas Kurambayev:** > Hi Miguel, Thank you for taking the time to share your feedback. We are sorry to learn that your experience with Kommo, particularly during the initial setup and when contacting our customer service team, did not meet your expectations. We understand how important timely and effective support is, especially when implementing a new CRM. Your comments have been noted and will help us identify areas where we can improve both the onboarding process and the overall support experience. We would appreciate the opportunity to review your case in more detail and address any unresolved concerns. Please contact our support team with your account information and relevant request details so we can investigate the matter properly. Thank you again for your feedback. We hope to have the opportunity to restore your confidence in Kommo. ### 40. Centralized Marketing Hub with Room for Support Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Nathalia O. | Marketing Analyst **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Kommo?** I like that Kommo is easy to use, has many integrations, and helps me centralize everything in one place. It helps me manage my pipeline so I never miss a message, with chatbots to assist replies and tasks to keep me on track. **What do you dislike about Kommo?** Definitely the support team. When there’s an issue with the platform, responses take too long, and there isn’t a centralized information history. It is a bit difficult to set up things at first, especially the bots. And as I mentioned, the support team isn't very helpful with integrations. **What problems is Kommo solving and how is that benefiting you?** Kommo helps me manage my pipeline so I never miss a message, with chatbots for replies and tasks to keep me on track. **Official Response from Beatriz Veras:** > Essa aqui exige um pouco mais de cuidado porque envolve suporte 👀 Tem que reconhecer, sem soar defensivo, e mostrar que vocês estão atentos. Aqui vai a resposta estratégica, profissional e equilibrada: Thank you for taking the time to share your detailed feedback. We are glad to hear that Kommo’s ease of use, integrations, and centralized pipeline management are helping you stay organized and never miss a message. Combining multichannel communication, chatbots, and task management in one platform is exactly what our messaging-powered CRM is designed to support. We truly appreciate your honest comments about the support experience and initial setup. We understand how important timely responses and clear guidance are, especially when configuring bots and integrations. Your feedback is extremely valuable and helps us identify opportunities to improve both our onboarding process and support structure. If you are currently facing any specific integration or setup challenges, we encourage you to reach out again so our team can assist you directly. Thank you again for sharing your experience and helping us continue improving. Kommo Team ### 41. Efficient CRM with WhatsApp Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Rodrigo F. | Founder **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Kommo?** I like the integration with WhatsApp because it makes it easy for us to see the conversation inside the CRM. Having two tools in one with Kommo is great since it eliminates the need for separate tools like Pipedrive and another for chatting. **What do you dislike about Kommo?** Sometimes Kommo is very slow on updates and it takes some time to open a page or a filter. The Google Sheets integration cannot be relied on 100% of the time because it gets laggy sometimes. The website lights feature being hidden inside Kommo makes me nervous. **What problems is Kommo solving and how is that benefiting you?** I use Kommo for integrating CRM with WhatsApp, allowing me to follow up with clients easily and view conversations directly in the CRM. **Official Response from Beatriz Veras:** > Thank you for sharing your detailed feedback. We are happy to hear that the WhatsApp integration and unified experience inside the CRM are helping your team manage conversations more efficiently. One of our main goals with Kommo is to centralize messaging and sales workflows in a single platform, eliminating the need for multiple tools and making follow-ups easier and more organized. We also truly appreciate your honest feedback regarding performance speed and the Google Sheets integration. Reliability and smooth performance are very important to us, and insights like yours help our team continue improving stability and usability across the platform. If you ever experience delays or integration issues, our support team is always ready to help investigate specific cases and provide guidance. Thank you again for taking the time to share your experience. Your feedback helps us continue evolving Kommo. Kommo Team ### 42. Overview of Kommo CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Auma D. | Administrador, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** August 28, 2025 **What do you like best about Kommo?** When we start our partnership with Kommo, we highlight the advantages it will bring to our clients: centralized communication in a single channel, faster responses, clear sales funnels, and automations that simplify follow-ups. With our consultancy, these features translate into more agile service and greater efficiency in opportunity management. **What do you dislike about Kommo?** Highly complex or redundant features with existing systems may be less useful. **What problems is Kommo solving and how is that benefiting you?** Kommo solves common problems for sales teams by centralizing all customer communication in one place, preventing the loss of contacts scattered across WhatsApp, Instagram, email, and phone. With the visual sales funnel, the company gains organization and clarity in stages, while automations replace repetitive manual tasks, speed up service, and ensure consistent responses. Additionally, reports and metrics offer sales predictability, and the integrated conversation history allows for a closer and more efficient relationship with each client. ### 43. CRM with good features for freelancers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** August 28, 2026 **What do you like best about Kommo?** Allows organizing leads and contacts in a well-structured manner suitable to my strategic objectives. **What do you dislike about Kommo?** Support is sometimes slow, and I expected a more comprehensive onboarding. **What problems is Kommo solving and how is that benefiting you?** It is helping me organize leads from clients and agencies I provide services to. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for your positive rating! We’re glad to know you had a great experience with Kommo and truly appreciate your support. ### 44. CRM Kommo: organized, interactive, and easy to update funnel! **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo O. | Product Marketing Manager - BU Mercado de Proximidade, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** Kommo really makes life easier. I am used to platforms that offer a sales funnel view, and Kommo's undoubtedly stands out: organized, clean, interactive, and very easy to update. **What do you dislike about Kommo?** Do not have anything to complain about at the moment. **What problems is Kommo solving and how is that benefiting you?** Kommo helped me a lot to automate some processes that I used to do manually and wasted a lot of time on. With it, I was able to speed up the registration of leads in my CRM, which come from both Instagram and Whatsapp. I can talk to people from these different channels using a single platform and schedule reminders to follow up and hold sales meetings. **Official Response from Beatriz Veras:** > Thank you for your kind review. We are glad to hear that Kommo’s sales funnel view stands out for being organized, interactive, and easy to update. Creating a clean and intuitive pipeline experience is a key part of helping teams manage opportunities efficiently. It is also great to know that automation, lead registration, and multichannel communication through Instagram and WhatsApp are helping you save time and streamline your workflow. Centralizing conversations and follow-ups in one platform is exactly what our CRM is designed to support. Thank you again for sharing your experience and for trusting Kommo in your sales process. Kommo Team ### 45. Kommo’s Visual Pipeline Makes Lead Management Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2026 **What do you like best about Kommo?** Kommo's visual pipeline and drag-and-drop interface make managing leads extremely easy and save us hours every week **What do you dislike about Kommo?** The mobile app functionality could be improved to match the full feature set available on the desktop platform **What problems is Kommo solving and how is that benefiting you?** It solves scattered lead management issues by centralizing communication channels, which has significantly improved our team's response time. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for sharing your experience! We’re glad Kommo’s visual pipeline and drag-and-drop interface make lead management easier and save your team valuable time. We also appreciate your feedback about the mobile app and will pass it along to our product team as we continue improving the mobile experience. ### 46. Centralization and Powerful Automations, but Support Can Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Yan S. | Analista de documentação e Facilities, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 26, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kommo?** I like automations, reports, and the centralization of conversations with customers. **What do you dislike about Kommo?** the delay of support in returning the call when we often need immediate assistance **What problems is Kommo solving and how is that benefiting you?** organization and performance, I can better visualize each client's service stage and thus sell more **Official Response from Beatriz Veras:** > Hi Yan, Thank you for taking the time to share your experience with Kommo! We're glad to hear that our automations, reports, and centralized conversations have helped you stay organized, improve visibility into your sales pipeline, and achieve better results. We also appreciate your honest feedback regarding our support response times. We understand how important timely assistance is, especially when urgent issues arise, and we're continuously working to improve our support experience. Thank you once again for your valuable feedback and for being part of the Kommo community! 🚀💙 ### 47. Native integration with WhatsApp and scalable automations within the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 08, 2026 **What do you like best about Kommo?** Native integration with WhatsApp! Autonomy for creating bots, automations, and AI within the platform itself, enabling the implementation of business processes quickly and in a scalable manner. **What do you dislike about Kommo?** Instabilities that frequently occur on the platform, causing it to be offline for some periods. The mobile app was very slow (a recent update was released and we will monitor it). **What problems is Kommo solving and how is that benefiting you?** Lead management, professional customer service, unification of WhatsApp number, knowledge base, and conversations within the same platform and under the company's domain **Official Response from Beatriz Veras:** > Hi, Thank you for taking the time to share your experience with Kommo! We're delighted to hear that our native WhatsApp integration, automation capabilities, bots, and AI features have helped you build scalable business processes quickly and efficiently. It's great to know these features are delivering value to your team. We also appreciate your honest feedback regarding the platform's stability and the mobile app performance. We're continuously working to improve reliability across the platform, and we're glad you've noticed the recent app update. We hope it provides an even better experience moving forward. Thank you again for your valuable feedback and for being part of the Kommo community! 🚀💙 ### 48. Excellent CRM automation with great integration **Rating:** 5.0/5.0 stars **Reviewed by:** Isabela P. | Especialista em Marketing - Grupo Toky (Tok&Stok + Mobly), Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 09, 2026 **What do you like best about Kommo?** Excellent company in CRM automation for usability on WhatsApp, and the great differentiator is the integration with other platforms, which makes it possible to reach a larger number of users such as Instagram, RD Station, TikTok. A platform like no other! **What do you dislike about Kommo?** I have no criticism at the moment, not even constructive; the platform truly meets all the market's needs. **What problems is Kommo solving and how is that benefiting you?** Integration with various platforms, task management, a unified screen that allows the user not to miss any conversation and have all CRM data in one place. **Official Response from Beatriz Veras:** > Thank you so much for your incredible feedback. We are thrilled to hear that Kommo’s CRM automation and WhatsApp usability are making a difference in your operations. Integrations with platforms like Instagram, RD Station, and TikTok are designed to help businesses expand their reach while keeping all conversations and CRM data centralized in one unified workspace. It is great to know that task management and multichannel integration are helping you stay organized and never miss a conversation. Providing a seamless and connected experience across messaging platforms is exactly what we aim to deliver. We truly appreciate your trust and are glad Kommo is meeting your expectations. Kommo Team ### 49. Facilitate My Entrepreneurial Journey **Rating:** 4.5/5.0 stars **Reviewed by:** Bruna C. | Analista de Comunicação Institucional Pleno | Corporate Communication Associate **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** I like the ease of using the Kommo platform and love the ease of searching for clients on the platform. **What do you dislike about Kommo?** I think the platform could be a bit more functional when it comes to accessibility. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to boost my business and win over clients. It makes my day-to-day as an entrepreneur easier. **Official Response from Beatriz Veras:** > Thank you for sharing your experience. We are happy to hear that Kommo’s ease of use and client search functionality are supporting your entrepreneurial journey. Making it simple to find and manage customer information quickly is an important part of how our CRM is designed to improve daily efficiency. We also appreciate your feedback regarding accessibility. User experience is something we continuously work to enhance, and insights like yours help us identify opportunities to make the platform even more functional and inclusive. Thank you again for your feedback and for choosing Kommo. Kommo Team ### 50. Simple Integration and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos magno O. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 10, 2026 **What do you like best about Kommo?** I like the ease of support and the use of the Kommo platform. Additionally, I value the integrations with platforms like WhatsApp and Instagram, as they allow for the automation of all customer service. **What do you dislike about Kommo?** Layout for phone **What problems is Kommo solving and how is that benefiting you?** Kommo solves problems of delays in service and lack of automations with platforms. **Official Response from Beatriz Veras:** > Thank you for your review and for sharing your experience with Kommo. We are happy to hear that the ease of use, support experience, and integrations with WhatsApp and Instagram are helping you automate customer service and reduce response delays. Centralizing conversations and automating workflows across messaging channels is exactly what our platform is built for. We also appreciate your feedback regarding the mobile layout. User experience across devices is very important to us, and insights like yours help us continue improving the platform for both desktop and mobile users. Thank you again for your feedback and for trusting Kommo to support your operations. Kommo Team ## Kommo Discussions - [I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) - 1 comment, 1 upvote - [View Kommo pricing details and edition comparison](https://www.g2.com/products/kommo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-12+22%3A13%3A52+-0500&secure%5Bsession_id%5D=31ae7ced-4e9a-4d85-9262-1d8ef4ba6521&secure%5Btoken%5D=13ac1c1c64291aac389024e00cde2deb2d83238edbcba80ff2b17181ae9d2de9&format=llm_user) ## Kommo Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Kommo Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,719 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,333 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,099 reviews)