--- title: Kommo Reviews meta_title: 'Kommo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 61 reviews by the users' company size, role or industry to find out how Kommo works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 61 scale: '5' date_modified: '2026-06-30' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Kommo Reviews **Vendor:** Kommo **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 61 ## About Kommo Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today. ## Kommo Pros & Cons **What users like:** - Users appreciate the **many integrations** of Kommo, which streamline communication and enhance overall workflow efficiency. (4 reviews) - Users praise the **intuitive and user-friendly interface** of Kommo, making it easy to manage communications and pipelines. (3 reviews) - Users value the **automation features** in Kommo, as they save time and enhance organization for customer follow-ups. (2 reviews) - Users love the **intuitive interface** of Kommo, streamlining conversation and lead management effortlessly. (2 reviews) - Users appreciate the **ease of use and centralization** of Kommo, simplifying task management and pipeline handling. (2 reviews) - User-Friendly (2 reviews) - Users value the **affordability** of Kommo, benefiting from special plans tailored for small businesses. (1 reviews) - Automation Focus (1 reviews) - Customer Support (1 reviews) - Users value the **easy access** to various programs through Kommo, enhancing versatility and market adaptability. (1 reviews) **What users dislike:** - Users feel that a lack of **expertise in customer support** can lead to frustrating problem-solving experiences with Kommo. (2 reviews) - Users experience **integration issues** with Kommo, including slow support responses and unreliable Google Sheets connections. (2 reviews) - Users find the **learning curve steep** , particularly with initial setup and configuring integrations and automations. (2 reviews) - Users find the **limited customization** options can hinder their ability to tailor the experience fully to their needs. (2 reviews) - Users experience **connectivity issues** with Kommo, including slow updates and unreliable Google Sheets integration. (1 reviews) - Users find the **price prohibitively high** for small businesses, impacting accessibility and affordability. (1 reviews) - Users find Kommo **not intuitive** , struggling with complicated documentation and limited customization options for reports. (1 reviews) - Overwhelming Experience (1 reviews) - Sales (1 reviews) - Slow Loading (1 reviews) ## Kommo Reviews ### 1. Simple interface with good functionality **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Kommo?** It integrates with our in house software and is very user friendly **What do you dislike about Kommo?** Tablet/phone application needs to be improved **Recommendations to others considering Kommo:** Very efficient and user friendly for online leads and following up with its users **What problems is Kommo solving and how is that benefiting you?** Helping us get leads, follow up with clients and increase sales through analyses ### 2. Easy setup, great integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Kommo?** The setup is pretty easy, support is helpful The integrations with other products extend the power and usefulness the product. The Twilio integration is amazing. **What do you dislike about Kommo?** On some screens, it's hard to see the scrollbars or they are non-existent so some of the controls disappear below your view and are hard to get too. **What problems is Kommo solving and how is that benefiting you?** Contact and lead management. Activity and follow-up tracking, some automation. The key business driver is it allows me as a one-man sales team track a much larger pipeline than I could without the tool. ### 3. amoCRM **Rating:** 4.5/5.0 stars **Reviewed by:** Sitdikov V. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2015 **What do you like best about Kommo?** I have a great experience in working with CRM systems. But i have to choose. amoCRM. amoCRM - convenient and low-price system, that allow you to increase you incomes. amoCRM provides you wide amount of functions, which can make your work with customers easier and better. Just try it! We could see activities of every sales manager in dept., could have information about our entire sales dept. Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient. I recommend to try amoCRM to everyone, who is interested in profit and business development. **What do you dislike about Kommo?** If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours. **What problems is Kommo solving and how is that benefiting you?** I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales. Also one of the main advantages is appearance of mobile app. I can control all processec in my sales dept from all over the world. ### 4. Simple and technologically **Rating:** 5.0/5.0 stars **Reviewed by:** Павел . | Генеральный Директор, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2015 **What do you like best about Kommo?** In amoCRM i found something, that was not in the other - it is a combination of simplicity and convenience of interface and functionality. amoCRM system perfectly integrated with my IP telephone , email , website and landing page. **What do you dislike about Kommo?** From the outset there were some technical issues for the integration, but they were quickly solved with the help of the support. **Recommendations to others considering Kommo:** Try it and you will feel the difference. What used to be difficult, it is now easier than ever. **What problems is Kommo solving and how is that benefiting you?** I can equally convenient control the sales teams in my branches and the central office. Information about each customer is in instant access. I see online how closer am i to the goal and I can always make adjustments. I see the performance of each sales manager , and the entire department as a whole. amoCRM became for me the information center and the engine for sales department. The performance of sales managers has increased from 15 to 40 % ### 5. Very good CRM for lead management **Rating:** 4.5/5.0 stars **Reviewed by:** Павел . | ИТ-консалтинг для СМБ, миграция в облако, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2015 **What do you like best about Kommo?** Very simple and useful. Great API for customization and integration. Simple integration with telephony, sites, emails. Simple integration with other saas services and social networks. **What do you dislike about Kommo?** Not god for difficult and long in time (several months and more) sales. Small amount functions for customization in graphical interface. **Recommendations to others considering Kommo:** Best for lead management not for difficult and long in time (several months and more) sales. **What problems is Kommo solving and how is that benefiting you?** I prefer amoCRM to all other CRM systems for small and medium segments of business. This CRM system will be the most efficient for the sales dept, because it has some special functions: scheduler , integration with telephony, integration mail to the site. If you would like to personalize your system just use API integration - it is the most simple method. One of important factors to choose amoCRM for increasing number of your leads and amplification your sales managers is its attractive price. I could see in amoCRM the ease and simplicity in working process. I can manage my sales from all over the world by using mobile app. It is user-friendly and convenient. If you have lack of functionality, you can use widgets, located in the settings menu. ### 6. I recommend to all companies for the division sell and maintain the client database. **Rating:** 5.0/5.0 stars **Reviewed by:** Виталий . | Сео, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2015 **What do you like best about Kommo?** We are a digital agency and the process of selling our services is a key element in the development of the whole company. Before moving on amoCRM tried other systems, but without much success. After the introduction of amoCRM to our company, the average efficiency of sales increased by 15% and total revenue by more than 20%. Just want to point out the simplicity and ease of use of the system. New managers who come to us in the company master this program in a matter of hours and have been working there almost since the first day. And I like the head very convenient to manage Analytics and sales statistics. I recommend to all companies for the division sell and maintain the client database. **What do you dislike about Kommo?** Currently disadvantages not detected. Currently disadvantages not detected. **Recommendations to others considering Kommo:** Yes **What problems is Kommo solving and how is that benefiting you?** This is the best tool for conducting sales ### 7. amoCRM - the best choice for us **Rating:** 5.0/5.0 stars **Reviewed by:** Mikhail S. | Owner, CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2015 **What do you like best about Kommo?** It has rich functionality, but it is quite simple and user-friendly. Interface is not overloaded, its really intuitive. A lot of convenient functions, such as e-mail integration, ability to use widgets, for example, to phone customers directly from amoCRM, api integration – all of it could simplify doing your business. You could customize your amoCRM system to fit your business processes. It doesn’t require programming skills, only your desire. If you met a trouble using amoCRM, just contact to their customer service. They will answer all your questions and help to solve problems. **What do you dislike about Kommo?** We didn't have any problems with tis product. **Recommendations to others considering Kommo:** To try trial period and find out all benefits for your bussines **What problems is Kommo solving and how is that benefiting you?** Now we have: - CRM - Analytics - Control We increased our sales. ### 8. amoCRM is good for B2B **Rating:** 5.0/5.0 stars **Reviewed by:** Yuri Z. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2015 **What do you like best about Kommo?** amoCRM is a good system for small and middle size companies. Firstly, it has a very friendly user interface. Each button on the right place. There is no need to read the documentation to understand the system. Secondly, prepared business sales process and key metrics are built into the system. There is no need to wrestle with how to structure the sale. Everything has been thought out for you. Thirdly, managers like system! They are happy to start working in it. And finally, in amoCRM there are many ready-made integrations - the so-called widgets. Thus we can easily and without programming connect CRM system to our site by Wordpress. **What do you dislike about Kommo?** Mobile application does not install on my Nexus tablet. **Recommendations to others considering Kommo:** Try amoCRM **What problems is Kommo solving and how is that benefiting you?** Increase conversion of sales department ### 9. Really easy CRM system for sales **Rating:** 5.0/5.0 stars **Reviewed by:** Viktor D. | CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2015 **What do you like best about Kommo?** - Easy UI - API & widgets - Fast support **What do you dislike about Kommo?** - No documents editor - Only sales process **What problems is Kommo solving and how is that benefiting you?** I’ve been using amoCRM for more than 3 years now, at first as a customer and now we are their integrator partner. The system is very simple and versatile at the same time. It looks like a "little" Salesforce. You can write your own modules to modify the interface. There is a comprehensive API that enables you to provide integrations with other systems. UI is really handy. I recommend it. ### 10. amoCRM is the best system for sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2015 **What do you like best about Kommo?** I chose a CRM system for a small web studio for a long time, reviewed about a dozen options, and settled on amoCRM because it is the most convenient and thoughtful application. And here's why: 1) The developers managed to introduce the amazingly rich functionality while not overloading the interface, keeping it simple and understandable; 2) Initially, the system contains only what you need and nothing more, and customizing the system to fit your business processes is a pleasure; 3) If suddenly you realize that something is missing, then finalizing it is not a big problem, and for this, there are rich opportunities; We are grateful to amoCRM for releasing a terrific product! **What do you dislike about Kommo?** I have not found any items I dislike. The system is beautiful and stable. **What problems is Kommo solving and how is that benefiting you?** Client calculation. ### 11. amoCRM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2013 **What do you like best about Kommo?** Love the simplicity of the system and how efficiently I can get through my day to day sales tasks. Also really like the email integration, widget partners and the custom fields. **What do you dislike about Kommo?** Some features are not as intuitive as I had expected. I've experienced some difficulty with exporting. But other than that, really great overall experience. ## Kommo Discussions - [I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) - 1 comment, 1 upvote - [View Kommo pricing details and edition comparison](https://www.g2.com/products/kommo/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-01+13%3A34%3A33+-0500&secure%5Bsession_id%5D=816abadb-2d36-490a-ba54-01eb1cf41dc3&secure%5Btoken%5D=0074aeb5dd40525f19a391f8c16fcbb72aceb19bd601003d66b45053152d9159&format=llm_user) ## Kommo Integrations - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [RD Station Marketing](https://www.g2.com/products/rd-station-marketing/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Kommo Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Kommo Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,650 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,247 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,030 reviews)