Kommo Reviews & Product Details

The native integration with WhatsApp is what we use the most on a daily basis — it centralizes all communication with clients in one place, without needing to switch between apps. Automations and bots also make a huge difference: we can create automatic follow-up flows that previously depended on manual reminders. Lead management has become much more visual and organized, which has brought clarity to the entire sales process. The biggest gain was organization: today we know exactly at what stage each lead is and what needs to happen to move forward. Review collected by and hosted on G2.com.

The main limitation we encountered was the lack of native integration with WordPress. To connect some features of our site to the platform, we had to use Make as an intermediary, which adds an extra layer of complexity to the setup. A direct integration would greatly ease the flow of capturing leads coming from the site. Review collected by and hosted on G2.com.

Eu gosto da praticidade da plataforma Kommo. No início, ela pode parecer complicada, mas é realmente simples para usar ao mover os leads, gerenciar dados salvos e catalogar informações. Eu valorizo muito o chat de texto, porque me ajuda a fazer convocações para processos de seleção e acompanhar os candidatos através das etapas de forma eficiente. Review collected by and hosted on G2.com.

Acho que o visual da Kommo poderia ser melhorado. Tem muita informação carregada na tela, o que pode causar uma sensação de sobrecarga para quem está começando a usar a ferramenta. Mesmo com a opção de minimizar as abas laterais, ainda fica um pouco confuso. Seria melhor se as informações do menu lateral pudessem ser concentradas em um local só. Review collected by and hosted on G2.com.

One thing that I appreciate about Kommo is that I can easily understand the status of a client without having to either chase down others for an update. I have used it in order to check leads and refer back to previous discussions when required. This really helps since there may sometimes be a gap of a week for a client to come back and I do not recall the full conversation. The pipeline helps me to see what is left to be done. I also find it very useful to have notes available along with the lead instead of writing everything separately. Review collected by and hosted on G2.com.

In my view, Kommo should work on providing its users with easier configuration options. When I wanted to learn more about the advanced features available in the system, I had to invest a lot of effort on figuring out how it works. One of the aspects that can be improved is the automation setup, which can be made easier for users. The reporting options can provide more options for users as not everybody would like to analyze sales figures in a similar way. I have also noticed that the data is only relevant if the team users update it regularly; otherwise, it will provide no insights if the lead is ignored for a long time or the notes are missing. These drawbacks can hardly keep potential customers away from using the program, but they certainly present the areas for improvement. Review collected by and hosted on G2.com.

I really like Kommo's clean and intuitive user interface, which makes it super simple to use. The CRM flow is another great feature, as it allows me to set up an entire lead funnel directly into the CRM, which is incredibly useful. I also appreciate the seamless integration with WhatsApp, providing a very native CRM experience. Additionally, Kommo's compatibility with Shopify and other integrations really helps me trigger and manage various downstream flows effortlessly. Review collected by and hosted on G2.com.

One issue is that they do not have a PayU integration. We use PayU as a payment gateway, and as of today, Kommo doesn't support it. Another part is that the AI credits are very expensive. I would prefer to connect my claude MCP to Kommo and use that as a mechanics-based solution instead of using Kommo's AI solution. Also, there is a limitation with Kommo having something called a free seat, which only allows other people just to view the message. However, this doesn't seem to be working at the moment. Review collected by and hosted on G2.com.

I have used Kommo for some time, and I like that I can check customer details without going through too many different places. The pipeline is probably the part I use most because I can get an idea of pending work just by looking at it. I also find the chat history useful. If a customer comes back after a few days, I can read the old conversation and continue from there. The notes feature is handy for remembering small details about a discussion. I still need some time to set things up according to my needs, but the normal daily work is not difficult once you get familiar with it. Review collected by and hosted on G2.com.

It wouldn’t be accurate to list Kommo as a hard-to-use platform, but there are sections that could be less confusing. For example, I often faced problems while I was in the Settings section because I didn’t know where to apply the necessary changes. I found the automation feature very relevant, but setting everything up takes time and effort. I wanted more freedom while generating the reports instead of having to rely on the information provided. One more little problem that I encountered is that the pipeline has to be maintained regularly. If the system accumulates a number of old leads, it is hard to know which of them is still relevant. All these minor inconveniences are annoying when you are trying to do your job in a short time. Review collected by and hosted on G2.com.

My appreciation of Kommo increased as I started using it more often. At the beginning, I had to take some time before understanding its interface but after that most of my daily tasks became quite doable. I found it very useful to read the previous messages of the clients before responding as I didn’t have to rely on my memory or reach out to my teammates to find out what has been discussed. The pipeline is also very useful for quickly checking the pending deals. I also enjoyed the ability to write notes for a lead as there are important things to note for the next conversation. The automation functions are also helpful; however, I cannot say that they are easy to set up for the first time. Review collected by and hosted on G2.com.

I encountered difficulties with Kommo when initially acclimatizing to all of its configurations. Some parts were straightforward but others were less easy to grasp, requiring some trial and error. I feel that improving the platform's automation should be less difficult. If you wish to set up a workflow in a certain way, you need to check the setup first. The reporting part could be more beneficial too. Sometimes I have some specific parameters in mind when analyzing the sales activity, but unfortunately I cannot achieve them with the tools the system provides. The system is also based on people providing accurate information about the leads. If an employee forgets to add a note or to update a deal, he or she makes it difficult for the following employee to understand what's going on. Review collected by and hosted on G2.com.

What I love most about Kommo is the power of sales automation and the ease of building sales bots to facilitate the customer journey. I can design custom systems that save my clients hours of manual work, and the integration with WhatsApp and other communication channels is seamless and stable, helping to ensure potential customer messages are not lost and responses are quick around the clock. I also appreciate that these tools help companies organize their work and improve conversions and sales, giving me the flexibility to provide reliable solutions to my clients. The transition to Kommo was very smooth thanks to its intuitive interface and focus on conversational sales. The basic setup is quick, and drag-and-drop makes building sales paths and training sales teams easy. Advanced customizations require some expertise, but they remain flexible and much easier than other complex systems. Review collected by and hosted on G2.com.

I find that the reporting and analytics section in Kommo needs deeper customization options, such as custom dashboards to compare bot performance with the human sales team and deeper analytics for WhatsApp campaign success and conversion rates. I also wish the mobile app would allow for workflow modifications and quick adjustments to automation and bots on the go, instead of relying almost entirely on the computer. Advanced customizations and deep automation require some expertise. Review collected by and hosted on G2.com.

I use Kommo to centralize leads and serve my clients more easily and quickly. I like being able to customize the entire CRM, from lead pipelines and cards to message or email automations. The AI and automation part offers great value for money, speeds up processes, saves time, and helps improve our services. I can also track the stage of services and generate reports to understand how the processes are going. I find Kommo quite different from other CRMs I've tested, and the support is always very helpful when we need assistance. Review collected by and hosted on G2.com.

Sometimes I have difficulty automating processes because Kommo is a very detailed CRM and I need help. A more straightforward step-by-step guide would help users do this on their own. In the initial setup, I also needed help at some points, but I found the answers on the blog and managed to apply them. When I contact support, they are very helpful in assisting. Review collected by and hosted on G2.com.

The app is very practical to use, with simple and easy-to-adjust settings, and offers good available features. Review collected by and hosted on G2.com.

I have noticed some instabilities in the integration between the system and META, although I believe much of this is related to META itself. Still, I feel that certain automations and connections could be simpler and more direct, which would help make daily use more fluid. Review collected by and hosted on G2.com.

I found Kommo beneficial as it allows consolidating all information related to customers' interactions. The best thing I appreciate about this customer relationship management tool is the ability to track the conversations having opened a lead without having to ask anybody for updates. This is very useful in the situation when there are numerous inquiries since it saves a lot of time. I appreciate that the pipeline gives a brief overview of pending tasks. Adding notes is beneficial because customers often call back after a period of time and it is improbable to remember all details. It takes some time to get the hang of the working process but after that there will not be any difficulties in working with the tool. Review collected by and hosted on G2.com.

One of the things I really didn't like about the software was how long it took to set it all up and get it going. You cannot use all its features until you learn how to use it well. I learned all of them, but it took me quite some time. Automation can also be beneficial, but it can be frustrating if we want to change something, but we do not know how to do it yet. Furthermore, I believe that reports have to provide more information without taking too much time for the users. Finally, the system requires constant updates. Thus, if users do not create leads or write notes, all the information may become useless. Review collected by and hosted on G2.com.