Kommo Reviews & Product Details

What I like most about Kommo is how intuitive and user-friendly the platform is. The interface makes it easy to manage conversations, leads, and sales pipelines in one place. I also appreciate the automation features, which save time and help keep follow-ups organized. It’s very practical for teams that want better visibility and control over their customer communication. Review collected by and hosted on G2.com.

Sometimes the initial setup can feel a bit overwhelming, especially when configuring automations and integrations. It may take some time to fully understand all the available features. Additionally, some advanced customization options could be more flexible, but overall the experience has been positive. Review collected by and hosted on G2.com.

I like the way I can organize my CRM and my routine with Kommo. I believe that the visual aspect and the ease of customization make the CRM even more complete. I can place important tags on lead cards and drag them to different pipelines, which allows me to pay more attention to details. I like being able to centralize conversations in one place and implement automations that speed up my service without needing to be present. Additionally, the integration with Instagram and WhatsApp is very useful, unifying everything in one place. For small businesses, it's great! Review collected by and hosted on G2.com.

Easier access to support and faster responses, as sometimes the feedback can be tiring and slow. Additionally, some leads are uploaded in duplicates. Review collected by and hosted on G2.com.

What I like most about Kommo is that it brings everything together in one place. Before, I was jumping between WhatsApp, Instagram, loose notes, spreadsheets... a mess. In Kommo, I open the person's profile and everything is there: conversation, history, tasks, context. This makes it much easier not to get lost and to continue the conversation from the right point.

Another thing I really like is that it is very focused on conversation, it doesn't feel like that rigid and boring CRM. I can organize the funnel in a way that makes sense to me and track who is closer to buying without complicating things. Review collected by and hosted on G2.com.

What I like the least is that, at the beginning, it takes a bit of effort to understand everything and get it just right. It's not impossible, but it requires some time to adapt until you get the hang of it. I also think that some things could be simpler to configure, especially for those who are not very familiar with this type of tool. Once it's set up, it flows well, but the start could be more intuitive. Review collected by and hosted on G2.com.

- Ease of use

- Easily customizable to meet the company's needs.

- Easy to assign tasks to leads and Kommo users.

- Relatively easy to perform integration

- Easy to attach our presentations and information that we need to frequently send to our leads and clients. Review collected by and hosted on G2.com.

- I frequently have to resort to the external company I hired to implement Kommo for my company to solve problems with Kommo.

- This is due to the fact that Kommo's own support is not the most efficient.

- The impression I have is that the Kommo support team is used to working with technical staff from Kommo's partners, and when users (like me, non-technical) need to turn to the Kommo support team, communication becomes difficult, and consequently, the quick resolution of the problem, which has led me several times to resort to the partner's team and pay for it.

- Dashboard: We still have many difficulties with the Kommo dashboard, I don't find it user-friendly (intuitive) at all.

- It is not uncommon for there to be instability in Kommo. And according to the Kommo support team, this type of problem is mostly due to issues with the connection to WhatsApp Business.

- Sometimes, there is a lack of mirroring of messages received via WhatsApp and Kommo, as well as Kommo being unable to read the WhatsApp message, and they recommend us to go to the WhatsApp application to read the message. These are events that have low frequency. Review collected by and hosted on G2.com.

I really like the API of Kommo and the customer service team. They solve my problems incredibly fast, sometimes in just three or four hours. For me, that's the greatest thing about using Kommo. It's also quite easier to configure and use compared to more complex systems I've worked with, and the happier experience makes a big difference. Review collected by and hosted on G2.com.

Sometimes the customer experience team doesn't have the technical knowledge to solve some problems. They often act like a bridge to other teams to solve my problems. I think they need to improve communication channels. When I have a technical problem, I want to talk directly with technical people instead of customer service. Review collected by and hosted on G2.com.

I like the efficiency and fluid dynamism of the Kommo CRM. The messages are quickly accessible and humanized, which provides efficiency and effectiveness in my customer service in the post-sale of my info products and my mentoring. The initial setup was very well guided with the help of the information, making the user experience very intuitive. Furthermore, I chose Kommo for the best cost-benefit. Review collected by and hosted on G2.com.

Could you develop an action plan for customer acquisition based on each user's profile in Kommo, to optimize and personalize its features? Review collected by and hosted on G2.com.

Kommo is very intuitive and offers incredible customization of sales funnels. Automations help save time and make service much more agile, especially with integrations with WhatsApp, Instagram, and other channels. The reporting system is also very useful for tracking team performance and identifying areas for improvement. Review collected by and hosted on G2.com.

The reports section could have even more customization options, and sometimes integrations with external channels require technical adjustments to work 100%. Additionally, it would be great if there were more training materials in Portuguese directly on the platform. Review collected by and hosted on G2.com.

I like the interface of Kommo and the ease of understanding the platform. I use Kommo to manage my leads, follow-ups, and to have a clear view of my SDR team's performance. The ease of visualizing each lead's stages in the sales funnel and the performance of the team members helps to define new sales strategies. What I appreciate the most are the pipeline, the dashboards, and the connection with WhatsApp. Everything works very well for my business model. Review collected by and hosted on G2.com.

I like everything about Kommo Review collected by and hosted on G2.com.

I like that Kommo is easy to use, has many integrations, and helps me centralize everything in one place. It helps me manage my pipeline so I never miss a message, with chatbots to assist replies and tasks to keep me on track. Review collected by and hosted on G2.com.

Definitely the support team. When there’s an issue with the platform, responses take too long, and there isn’t a centralized information history. It is a bit difficult to set up things at first, especially the bots. And as I mentioned, the support team isn't very helpful with integrations. Review collected by and hosted on G2.com.

I like the integration with WhatsApp because it makes it easy for us to see the conversation inside the CRM. Having two tools in one with Kommo is great since it eliminates the need for separate tools like Pipedrive and another for chatting. Review collected by and hosted on G2.com.

Sometimes Kommo is very slow on updates and it takes some time to open a page or a filter. The Google Sheets integration cannot be relied on 100% of the time because it gets laggy sometimes. The website lights feature being hidden inside Kommo makes me nervous. Review collected by and hosted on G2.com.