I quite like how it takes care of all the reminders for overdue invoices. Its been a huge help, because I dont have to spend hours emailing clients myself anymore. The customization options for the reminders are a nice touch too - makes everything feel more personal and not as if the emails were sent by a robot. Review collected by and hosted on G2.com.

I'd say the only thing that bugs me a bit is the mobile app. It works fine, but i fail to see the real value of it besides just checking on my financials. I tend to be active on my phone but the app is limited. Sometimes it's just easier for me to use the desktop version instead. Review collected by and hosted on G2.com.

Ive been a fan since the beginning. I initially reached out to them and the process was as smooth as i expected, with a flexible sales and customer support team that made the experience swift.

Regarding the platform, it does the job well and im happy with it so far. the most regarded feature for me is the time saved from chasing customers that don't pay as the platform does it automatically for you and you just have to check on those that have a more complex invoice process Review collected by and hosted on G2.com.

The overall design of the platform could be more appealing in terms of colours, text font, dynamics... Ive been seeing improvements on that regard, where they have made data visualisation much easier as i requested it and they got it done within 2 weeks approx. Review collected by and hosted on G2.com.

What I like the most about the platform is the true ease of use once you understand the way strategies work. I created the collection strategy together with the Customer Success team, who ensured that the strategy suited our business and our particular client specifications. So far, very satisfied with the performance of the product. Review collected by and hosted on G2.com.

Getting the grip of it at the beginning was slightly challenging as there were a few changes we had to do at an operational level, as well as learning the way the platform worked. However, the Customer Success team is surprisingly fast-responding and flexible providing different options to help you out. Review collected by and hosted on G2.com.

What i value the most about my experience so far with kolleno is their amazing client support. Irina is always there to solve questions and walk me through the steps to build a strategy because im not the most tech friendly. The platform itself works effectively and it has definitely helped me reduce my overall outstanding balance by about 10% in the first 2 months. I am impressed by the amount of updates they keep releasing, some of them smaller some of them larger like the one for the seamless onboarding. very happy overall!! Review collected by and hosted on G2.com.

Some of their features can be difficult to understand particularly for people not familiarised with these types of platforms. However, as i said earlier, the client support is incredibly fast responding and it didn't bother me to not know how to use certain features like the reconciliation because i could find documentation on the help center that is quite detailed and easy to read through Review collected by and hosted on G2.com.

The polished email templates and seamless payment experience of Kolleno enhance the professionalism of my business. It not only impresses my clients but also reflects positively on my brand image, establishing trust and credibility. Review collected by and hosted on G2.com.

While the platform offers tutorials and resources, a more intuitive user interface or guided onboarding process could further improve the user experience, especially for those who are new to the platform. Review collected by and hosted on G2.com.

I was looking for a financial tool suite that would help me collect my late invoices faster and I found Kolleno actually. At my company, we issue a lot of invoices that we struggle to collect and Kolleno just takes away that hassle of having to communicate with all your clients Review collected by and hosted on G2.com.

I don't like their platform appearance, i think it could be improved but i'm seeing every week new updates that make data easier to read and the platform easier to navigate. For example, last week they released new colours for some buttons as well as clarity in the way data is displayed Review collected by and hosted on G2.com.

My business is very sensitive with customers and since the beginning my brother and I have been very careful with our relationships with customers. The head of customer success understood this well and helped me create a very effective collection workflow (or strategy like they call it). If I remember correctly, it only took two sessions for the onboarding which was quite fast. Overall quite happy with the platform after 7 months using it. Review collected by and hosted on G2.com.

I noticed that my reminders were growing everyday but its simply because I hadn’t set properly the triggers (I wasn’t aware of their existence). This helped filter out unnecessary reminders that I already knew regarding my customers. Review collected by and hosted on G2.com.

Apart from the automated workflows for collections I was impressed by the release of the customer payment portal, which can be tailored with my company logo and colours. I am currently embedding links on my automated communications that lead to the payment portal and it reduces friction to pay an invoice for my clients. Review collected by and hosted on G2.com.

I would like to be able to personalise the rest of the platform like font, size, theme or tabs. I also get sometimes confused with my to do list, but the customer success lady is very responsive and usually is there to help me with understanding my to do list better. Review collected by and hosted on G2.com.

It is a great tool for my small finance team, saving us time, ressources and help us to collect the money more easily. We have improved our cashflow and have now a more accurate view on our forecast. Kolleno's team has been very efficient when setting this up. Review collected by and hosted on G2.com.

We are pretty happy with the service and just hope that the future features will strengthen even more this tool. Review collected by and hosted on G2.com.

How easy it is to use and how effective it is on credit control

Also the support from the team Review collected by and hosted on G2.com.

Nothing yet although the setup can take time but it is necessary Review collected by and hosted on G2.com.