So much! How easy it is to setup personas and guidelines is the top of my list and refining is extremely easy and straightforward with GREAT results. I also love that KODIF is focused on full resolutions, and policies capture all the nuances of different CX use cases. The entire KODIF team is also great, and I've enjoyed collaborating with everyone! Review collected by and hosted on G2.com.

I haven't come across anything I've disliked so far. Policies are a bit more complex than creating guidelines, but the good news is the KODIF team provides full assistance and setup for that, so it's still a positive experience. Review collected by and hosted on G2.com.

As I'm sure you know, AI tools have been extremely hit-or-miss in the last year or two. Over time, I've become someone who avoids AI applications if at all possible, but man, Kodif is the antithesis of all the bad ones out there. Being trained on specific, internal data, we've seen Kodif work wonders with our customers, including walking them through troubleshooting steps that it wasn't explicitly told how to do (it masterfully pulled them from one of our published articles). It's answered questions of all kinds with ease, and I've been really impressed by how organic the conversations I've seen have been. The UI is pretty easy to pick up and is also super-intuitive. Most importantly, the people behind Kodif are lovely, and I can tell they genuinely want to supply products that continue to push our customer service forward into better places.

All that to say, Kodif exemplifies how AI can actually work to improve what you do and keep a pretty human touch in the process. As someone who goes out of his way to write things himself and do things in a way that is as "human" as possible, I actually couldn't recommend them more. Review collected by and hosted on G2.com.

Quite honestly, there's not really anything I've encountered that I dislike yet. There was a tad bit of a learning curve when learning the UI, but it came pretty quickly and I was up and running after asking a few questions. Review collected by and hosted on G2.com.

Aside from the CoPilot technology, it's the CX and Support experience. Usually, after a pilot/implementation, you rarely hear from the vendor again until renewal. We've been meeting consistently for a year now, continually working together to achieve COMPLY's business needs. Also, we had one feature that was holding us back from pulling the trigger on moving forward (with any vendor) that they were able to address early on, which gave us confidence in the technology. Review collected by and hosted on G2.com.

We experienced some turnover with our Account team (which is to be expected with a company at this stage), but overall, they remained consistent with the short-term goals. Review collected by and hosted on G2.com.

Kodif has been a fantastic “Partner” for us. I emphasize partner because it truly feels like a partnership working with them. Not only has the launch of our AI agent been very successful in reducing repetitive tickets, the Kodif team is always suggesting ways to improve/implement new policies. They understand what works and doesn’t work for our business.

The ease of use when creating and implementing new policies allows non-technical employees to easily improve our AI solutions. Review collected by and hosted on G2.com.

Kodif has made great strides in their analytics over the past few months. I would still like to see more data accessible to us in order to improve the bot on our end. Other than that, there isn’t much bad about Kodif. Review collected by and hosted on G2.com.

As a Customer Service Manager overseeing a fast-paced support team, implementing Kodif has been a transformative experience. The platform's low-code/no-code workflow builder made it incredibly easy for our team to create guided experiences without needing engineering support—saving time and reducing errors across the board.

One of the biggest wins has been reducing average handle time while improving consistency in responses. Review collected by and hosted on G2.com.

None at the moment. I look forward to more features to rollout and improve the customer experience. Review collected by and hosted on G2.com.

CS automations have also been wonderful! Review collected by and hosted on G2.com.

Improved self serve portal automations would be ideal. Review collected by and hosted on G2.com.

Kodif is the embodiment of business done right. If you're reading this as a leader in the CS/CX space, you can sympathize when you hear that I (as do you) have the unfortunate "pleasure" of receiving hundreds of emails weekly from different startups, businesses, offerings, projects, etc. that tout themselves as the next big solution in our space.

Well they can pack up because Kodif has eaten their lunch.

Kodif is feature-packed, easy to implement, and easy to integrate into operations. It has a phenomenally responsive and dedicated team behind the offering and is just flat-out better. The responses are better than those of other CoPilot tools, the system is faster, and the team is more responsive. Hell, Kodif should just add the word "better" to their brand verbiage guidance.

I am, as a business leader who represents and owns multiple Fortune 500 customer experiences, telling you that in the last year, I have demoed at least 20 tools adjacent to Kodif, and NONE have stood up. Every single CoPilot or CS/CX tool from YCombinator. Every single Techstars tool. We talk to them ALL.

KODIF. KODIF. KODIF.

It's that damn simple. Review collected by and hosted on G2.com.

Kodif has done excellent to avoid the pitfalls of an early stage company which speaks to the maturity of their leadership and by cascade, the future of the product -- they're wonderfully responsive, clear on timelines, feature releases are transparent, and I could keep going.

The most negative thing I can say about Kodif is that I can't replace my *whole* team with it yet. Review collected by and hosted on G2.com.

We have been utilizing Kodif for some time. The automation functionalities it offers have proven to be instrumental in delivering prompt solutions and enhancing the efficiency of our customer support services. Additionally, the analytics capabilities of Kodif have simplified our reporting processes.

The tool is an integral part of our daily operations, significantly streamlining our tasks and ultimately boosting our productivity. We can provide great support without leaving the environment in just a few clicks. Review collected by and hosted on G2.com.

So far so good. We are in the process of adding new features and hopefully, my opinion will stay the same after these changes go live. Review collected by and hosted on G2.com.

We had a specific request, but the KODIF team was happy to get involved and adapt to our requirements. Fast and reliable support and a good team. Also I liked that you don't need to be a pro in coding to integrate a chatbot. Review collected by and hosted on G2.com.

I think technically the product has a space for development. I would like the product to have extended documentation, as well as release notes. I would like to be notified about updates at all times. Review collected by and hosted on G2.com.

Helpful and easily accessible account points of contact within the Kodif team, great availability for support, ability to customize self-service flows depending on business needs, multiple efficient customer support products, ability to support a variety of customer bases Review collected by and hosted on G2.com.

Editing the customer-facing self-service flow may require some training to perfect without additional support from the Kodif team Review collected by and hosted on G2.com.