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MR

Mahinder R.

Mid-Market (51-1000 emp.)

11/30/2023

"Competitive mobile attribution product"

3.5/5

What do you like best about Kochava?

Easy to build deeplinks and across mobile ecosystem and attribution. Review collected by and hosted on G2.com.

What do you dislike about Kochava?

Some features are diificult to comprehend and use. e.g. extracting UTM from shortend URLs Review collected by and hosted on G2.com.

Response from Team Kochava of Kochava

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We're glad to hear that you find our deeplinking and attribution features easy to use, ensuring a cohesive customer experience from your marketing efforts. We appreciate your feedback about the challenges in using certain features and our support team at support@kochava.com would love to get more details from you to help improve our platform.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/30/2023

"Best support and cost performance"

4.5/5

What do you like best about Kochava?

The overwhelming cost performance is the one and only attraction.On top of thatSupport on top of thatOn top of that, the support is solid.On top of that, the support is solid,On top of that, it's fast and well supported.On top of that, the support is solid, fast, and courteous!On top of that, the support is also very good, fast and courteous. Review collected by and hosted on G2.com.

What do you dislike about Kochava?

The product is difficult to use. It may be difficult to understand, the validation of form input may be subtle, or the way account names are generated may not look like much.

There is nothing that cannot be done, so I think it is simply a UX issue. Review collected by and hosted on G2.com.

Response from Team Kochava of Kochava

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Thank you for your feedback! We're sorry to hear that you find our product difficult to use. We are constantly working on improving the user experience to make it more intuitive for our customers. If you have any specific suggestions for improving the user experience, please connect with us at support@kochava.com, we'd love to hear them!

JZ

Javier Z.

Small-Business (50 or fewer emp.)

11/30/2023

"Nice interface and easy to use"

4/5

What do you like best about Kochava?

The ability to download raw data and the breakdown data level of the attritubution. Review collected by and hosted on G2.com.

What do you dislike about Kochava?

Landing Pages, I don't see how do they apply to our business. Review collected by and hosted on G2.com.

Response from Team Kochava of Kochava

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It's great to hear that Kochava is helping you with attribution and the use of smartlinks for your iOS or Android apps is additive to your marketing efforts. We strive to provide solutions that benefit our clients, and we're pleased to hear about your positive experience. In terms of Landing Pages, please connect with us at support@kochava.com so that we can ensure you are getting what you need from our tool.

VO

Victor Roberto O.

Social Paid Media Sr. Manager

Enterprise (> 1000 emp.)

12/4/2023

"From de perspective of Paid Social Media Manager"

2.5/5

What do you like best about Kochava?

The customer service was appropiate and the interfase was easy to use Review collected by and hosted on G2.com.

What do you dislike about Kochava?

Dont have the visbilty for the attribution data of social channels Review collected by and hosted on G2.com.

Response from Team Kochava of Kochava

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We understand your concern about the visibility for attribution data of social channels. As we are constantly working to improve our platform we would love to better understand how we can support you. If you are able to share more specifics with our support team at support@kochava.com on the data you are seeking, I am confident we can find a solution for you.

AH

Alan Armando H.

Mid-Market (51-1000 emp.)

11/30/2023

"Kochava for Western Union"

4.5/5

What do you like best about Kochava?

That I can see the data of my application in a simple way Review collected by and hosted on G2.com.

What do you dislike about Kochava?

Sometimes the way to generate a custom report is confusing. Review collected by and hosted on G2.com.

Response from Team Kochava of Kochava

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Thank you for sharing what you like most about Kochava! We are glad to know that you find it easy to view your app data in a simple way. If you can share more details with our support team at support@kochava.com about the data you are looking for, I'm sure we can find a solution for you.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

12/3/2023

"Our source of truth for mobile acquisition"

4/5

What do you like best about Kochava?

Kochava brings the insight that we need for our performance marketing efforts.

The customer support team is top-notch, providing quick feedback on questions ranging from data queries to problem solving. Review collected by and hosted on G2.com.

What do you dislike about Kochava?

Heavy reliance on tech developers. Some of our progress has slowed because of updates that our internal tech team needs to execute on. Review collected by and hosted on G2.com.

Response from Team Kochava of Kochava

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We're thrilled to hear that you find Kochava's insights valuable for your performance marketing efforts. Our customer support team is dedicated to providing quick and helpful assistance for all your queries and would love to understand how we can improve alignment with your development team to minimize impacts. Let support@kochava.com know how we can strategize together to continue your success!

DA

Dulce A.

Digital Coordinator

Small-Business (50 or fewer emp.)

11/30/2023

"Great customer service and assistance on the use"

5/5

What do you like best about Kochava?

Very friendly platform and excellent customer service team Review collected by and hosted on G2.com.

What do you dislike about Kochava?

That they don't have local team (Central America) Review collected by and hosted on G2.com.

Response from Team Kochava of Kochava

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Thank you for your feedback, Dulce! Please connect with us at support@kochava.com and we can help connect you with a regional Client Success team.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/30/2023

"Helpful people, but not always the best platform to work with"

3.5/5

What do you like best about Kochava?

Customer service has been generally pretty good. And their insights/analytics team has been really solid. Review collected by and hosted on G2.com.

What do you dislike about Kochava?

The platform itself is slow and clunky to use Review collected by and hosted on G2.com.

Response from Team Kochava of Kochava

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We are grateful for your feedback and are happy to hear that you have had positive interactions with our customer service and analytics team. We acknowledge your concerns about the platform's speed and usability and are committed to making improvements to provide a better user experience. If you have any specific suggestions for improving the user experience, please connect with us at support@kochava.com, we'd love to hear them!

BF

Brannt F.

Enterprise (> 1000 emp.)

7/27/2023

"Kochava is a great partner - patient, energetic & solution-forward!"

4.5/5

What do you like best about Kochava?

The platform is awesome and the team is so helpful when self-management doesn't quite work. The team, notably Kaitlyn, has always been quick to respond and solve. Review collected by and hosted on G2.com.

What do you dislike about Kochava?

Sometimes human error gets in the way of correct linking - would be helpful to have in-platform suggestions/recommendations to contextualize setup/reporting. Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Enterprise (> 1000 emp.)

11/30/2023

"Particle platform for APP tracking"

4.5/5

What do you like best about Kochava?

easy dashboard for daily analysis and app tracking Review collected by and hosted on G2.com.

What do you dislike about Kochava?

the challenges to track video ads such as youtube Review collected by and hosted on G2.com.

Response from Team Kochava of Kochava

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We're glad to hear that you find our dashboard easy to use for daily analysis and app tracking. If you are able to share more specifics with our support team at support@kochava.com on the YouTube tracking challenges you are facing, I am confident we can find a solution for you!