![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications")
AT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

4/30/2025

"A Decent Tool That Covers the Basics"

3.5/5

What do you like best about Knowmax?

We've been using Knowmax in our contact center for almost two years. It's a simple, easy-to-use platform that does the job when it comes to managing knowledge. The search works well, and features like broadcasts, notifications, and built-in quizzes are helpful for keeping our team informed and engaged. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

It’s not the most flexible tool. Customization options are limited, and the admin workflow—especially for content creation and publishing—could definitely be smoother. The dashboards also leave a bit to be desired when it comes to tracking usage and performance. Review collected by and hosted on G2.com.

What problems is Knowmax solving and how is that benefiting you?

Knowmax helps us centralize and standardize the knowledge our contact center agents need, which reduces confusion and improves consistency in customer interactions. By using structured formats like decision trees and picture guides, it simplifies complex processes and allows agents to find the right information quickly. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 32 reviewers think of Knowmax

4.6 out of 5 · Verified reviews from real users

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