The decision Tree feature is really the differentiator in this KM product. Review collected by and hosted on G2.com.

Helpful - Easy to narrow down your search, and contextual matches make it very specific to the search.

Downside - Need conversational AI features Review collected by and hosted on G2.com.

The capability of design/creating decision trees, being step-by-step processes making relations with created in and outside of the platform. I find highly valuable the use of picture guides, for businesses it is very handy to guide people visually through steps. Review collected by and hosted on G2.com.

I would like the platform to have more capabilities to register and extract traceability of content creators. Decision trees index and more features to edit pictures and articles. Delete feedback. Review collected by and hosted on G2.com.

it is one of the best knowledge management portal which has dynamic features with wide range of contents.

helps to reduce human error and also convey proper information in crystal clear manner. Review collected by and hosted on G2.com.

For seamles flow in creating the discussion tree requires more pratices.

If some keywords are missing in client language fro tree which leads to changes in meaning. Review collected by and hosted on G2.com.

One standard Knowledge Management portal having dynamic features and relevant categories for contact center process quality management. Review collected by and hosted on G2.com.

The form is not submitting when i just write none here, Review collected by and hosted on G2.com.

KnowMax decision trees have the ability to embed articles with a range of content. This is great for providing detailed instructions at each step for complex processes Review collected by and hosted on G2.com.

Creating decision trees takes a bit of practice to get flowing really well. Review collected by and hosted on G2.com.

Picture guides, Tickler & broadcast messages which will help us understand and on the other hand it will help the customer when a picture guide sent to customers as a video Review collected by and hosted on G2.com.

No dislikes as of now there might be a chance to let u know once explored better Review collected by and hosted on G2.com.

Minimizing agent errors and handling time. Review collected by and hosted on G2.com.

Not at present, As team is customized it accordingly as per user need. Review collected by and hosted on G2.com.

Reducing associate error , which will help us to convey accurate information Review collected by and hosted on G2.com.

None of this moment based upon my experience Review collected by and hosted on G2.com.

Helping us in achieving contact center SLAs Review collected by and hosted on G2.com.

None at this moment, this is actually helps agents to find information easily. Review collected by and hosted on G2.com.

Enabling agents with the next best action Review collected by and hosted on G2.com.

Correction is quite easy along with a well-managed cloud content library. Review collected by and hosted on G2.com.