I love the flexibility of the application, the support, and most importantly how it helps me solve communication problems. I love how agile the application is and how they're constantly making awesome improvements. It's also extremely easy to use. I REALLY love their new owl too. His name is Linus and he's adorable. Everyone needs a Linus. Review collected by and hosted on G2.com.

I don't have a negative thing to say about this company. They're epic. I've spent so much time in KO and am always so pleased. Review collected by and hosted on G2.com.

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any questions, our rep is always quick to respond and patient with me.

The product itself is extremely easy to use, but offers a lot of nifty features and they're always introducing new ones. Review collected by and hosted on G2.com.

There's not much I dislike so far. KnowledgeOwl is still growing, so they might not have all the features you're looking for in a similar product, but they'll get there, especially if you specifically request certain enhancements. Review collected by and hosted on G2.com.

KnowledgeOwl is very easy to use for technical and non-technical personnel, very flexible (branding/ theming) and, overall, very fast.

I have reviewed comparable solutions, but KnowledgeOwl was perfect fit for a small technology company like ours.

Finally, the support we received has been awesome. Review collected by and hosted on G2.com.

KnowledgeOwl does not support multi-languages directly, There is a way for developer to check for browser language setting. Although, this is doable, it makes the page very hard to maintain, and having a regular translator working with knowledgeOwl is far fetched.

Review collected by and hosted on G2.com.

The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize the CSS of my site, and they are always there when I have a question. Back-end layout is easy to use. User-facing content looks fantastic, and my users are very happy with how my knowledge base looks. Review collected by and hosted on G2.com.

Would like more CSS control over individual pages. Review collected by and hosted on G2.com.

Efficient Content Management, ability to customise the UI and to use the API to integrate with our service desk. I also find that the product team are continuing to develop the product and their response to customer's needs is extremely agile. Review collected by and hosted on G2.com.

There's room to improve the reporting and ability to share content across multiple KBs. Review collected by and hosted on G2.com.

Easy user interface that allows for quick and efficient use of the product. Their user support was also very helpful. Searching for an article is always great. I like the setup of the product. It's really a create user interfact. Review collected by and hosted on G2.com.

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all. Review collected by and hosted on G2.com.

There are many good features about this tool... from an admin perspective, I like the drag and drop Table of Contents, how easy it is to create an article; and, how quick it is to update it. Working in the cloud is the BEST! Review collected by and hosted on G2.com.

There really isn't anything I dislike. This tool is so easy to use. Review collected by and hosted on G2.com.

I liked how easy it was to store things into Knowledge owl as well as the ease of use for new employees to access the information. The interface is extremely user friendly and easy to navigate. Review collected by and hosted on G2.com.

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that everyone could access what was needed. Review collected by and hosted on G2.com.

The development team has always been very responsive to questions and concerns. When an issue has been brought to their attention, they have consistently striven to respond and correct the issue promptly. It also helps a lot that the solution has been affordable, which allowed me to convince my company to give it a trial run to show whether it has value before they commit many resources to it. Review collected by and hosted on G2.com.

The new text editor feels a bit too sterile, like it's trying to go the "Apple-style" that the industry is trending towards. In doing so, it feels like it actually making it less intuitive to use and is hiding some features (e.g. the "source" button is nowhere to be found now.)

I very much dislike this "dumbing down" direction that many software companies are trying to take, as it frustrates and alienates the more tech-savvy users who prefer the more "Windows" or "Android" style of app information being accessible and customizable.

Would rather the developers put effort into either a useful functionality for my organization, such as a mobile app that can sync the database contents when online and store them for offline use. Or that they spent more time in identifying and correcting several of the unexpected behaviors that continue in the software, such as an inconsistent and unusual Glossary term matching in articles, or what seems like a relatively poor article search engine (displays top hits that lack any words used in the search, while other articles have been created with those keywords in different order in the title/article tags/variations of search question/and synonyms for the words defined...). Review collected by and hosted on G2.com.

KnowledgeOwl is essential to how I communicate with my team, offer documentation, and make sure that we're all on the same page with process. It's easy to see that KnowledgeOwl is made with love and the decisions they make on how to build the software, what features to add, and how to implement them is driven by a deep desire to know how their users work and what they need.

If I didn't have KnowledgeOwl, we'd be lost at sea. KnowledgeOwl lets us help our customers with ease; it lets us be strong as a team and consistently give the best information and the best support possible. Review collected by and hosted on G2.com.

Honestly, there isn't anything I dislike. Just like with any software, there is always something to do better or iterate on, but KnowledgeOwl gives great avenues to provide them feedback and they take it seriously and use it to better their product. If there's ever anything that doesn't fit with how we'd like to use it, KnowledgeOwl listens :) Review collected by and hosted on G2.com.