Easy to use with excellent customer support Review collected by and hosted on G2.com.

Although easy to use, sometimes limited in features Review collected by and hosted on G2.com.

This app is very easy to customize, easy to navigate, has a dynamic knowledge base, is effective in content sharing and management. Its quite cost effective in general, with a support team that's outstanding and responsive too. Review collected by and hosted on G2.com.

Lack of detailed reporting in the back end is sometimes an issue but then again, support team is always there to stand In the gap. No major complaints. Review collected by and hosted on G2.com.

Knowledge is extremely user-friendly. As an author/content writer, I appreciate the versioning and the mass edit function. Images are handled with ease and there is no limit to the number of images in the library. The KO client support by far exceeds my expectations all the time; quick turnaround and if they don't have an answer they will dig until they find the issue and resolve it! Review collected by and hosted on G2.com.

Coding is not my thing and it does help to use KO to the full extent if you have some coding/HTML experience. Review collected by and hosted on G2.com.

It is a place to store process docs and information for agents Review collected by and hosted on G2.com.

I have not found anytring I do not like abouit this program it is very user friendly Review collected by and hosted on G2.com.

The breadth of functions that it supports is for sure designed for business solutions and success. I'm talking about collaboration tools, content management, workflow coordination, reporting/analytics, third party integrations and a knowledgeable base that's absolutely practical. It comes easy-to-use, easy-to-set up,with exceptional customer support whoever the user. It's integration with business tools is cool. Definitely a really important corporate tool to have in business. Review collected by and hosted on G2.com.

The one noticeable downside is challenges with simultaneous editing. Can't say there are more drawbacks that largely affect me other than that because i use it a lot and i can vouch for it. Review collected by and hosted on G2.com.

I totally love this knowledge base! It's world-class, really an App that's got it all as a single source of truth. It's robust, user-friendly, full of excellent knowledge management features that surprised me after implementation. Can customize content superbly, can integrate and has a search function that's really tops. A platform i frequently use for its top drawer capabilities. Review collected by and hosted on G2.com.

Its a bit costly but its wealth of support resources make it definitely worth it. Have come to also love its user support system. Its a critical platform for me. Review collected by and hosted on G2.com.

KnowledgeOwl has incredible customer service! Not only is their response time incredible, but their overall mentality towards service is what truly stands out. When I reach out to them I don't feel like my request is a ticket waiting to be worked - I know they have read my emails & are replying to me specifically (vs an auto reply) with knowledgeable responses. They make doing business so easy! (& enjoyable!) Review collected by and hosted on G2.com.

My organization has been using KnowledgeOwl for many years now & there's nothing I don't like. Review collected by and hosted on G2.com.

KO is very easy to use and has helpful features such as the tagging system, article versioning, and visibility settings that we have incorporated into our documentation process for daily use. The implementation and support teams have been incredibly helpful even beyond our initial setup, offering fast responses and effective solutions for our business needs (including custom coding and small features that we wanted for our site design). The fact that the CEO personally assisted us was a welcome surprise. We switched to KO from a similar product that we were dissatisfied with, and have been extremely happy with the change. Review collected by and hosted on G2.com.

While KO supports a lite review process (in the sense of assigning certain users as Reviewers and having a Ready for Review status on drafts), there is no in-app commenting feature. This means that either SMEs can directly edit the draft even if we don't want them to, or we use a third-party commenting tool which causes confusion and is a less elegant review process than if it was entirely built-in. Review collected by and hosted on G2.com.

I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart.

I've set up a library of commonly-used explanation snippets, which I can insert into multiple articles. Update the snippet and all articles automatically update. I can easily redirect one article to another, or hide an article from the main nav while keeping it searchable. These are nerdy details, perhaps, but if you manage a complex knowledge base, tools like these will make your life so much easier. The article editor is also easy to use, with a cleanly-formatted HTML view you can toggle on as needed.

...And every time I've had a question, I can either find clear, complete documentation or I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found. Review collected by and hosted on G2.com.

The company is always releasing new options and tools, so anything I've disliked always seems to get addressed. Review collected by and hosted on G2.com.

Where do I even start? The KO platform is easy to use and so very dependable—no downtime, no wacky misfunctions, no surprise changes to functionality. I cannot adequately express my gratitude for the wonderful humans at KO, who go above and beyond the norm when it comes to support. They're quick to respond to inquiries, and they're ready to help resolve even the wackiest of issues. Review collected by and hosted on G2.com.

I find at times that I would really love to be able to expand the editor field when I'm working on a doc, but I realize that limitation is pretty darn miniscule. Review collected by and hosted on G2.com.