Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching

, great customer service: team responds promptly. Requests for help are answered through email.

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I had a hard time using the color picker when referencing our corporate website. It wouldn't automatically pull in the colors.

Also notable is the feature for adding jpegs or other graphic files to the articles: you have to add them to the library by using an attachment-like feature for importing from you local files. This adds the file to your file library, from which point you must add it to your articles. This could be made into a shorter process by adding drag-drop file upload maybe. Review collected by and hosted on G2.com.

We've used knowledge base for almost a year now as a tool for students and employees to find information. The best things about Knowledge Owl are 1) How easy it is to create and manage content and 2) The support provided by the team at Knowledge Owl. Review collected by and hosted on G2.com.

I do wish the analytics were a little more robust but they do have documentation on how to incorporate Google Analytics, which has been helpful to us. Review collected by and hosted on G2.com.

The search feature allows our customer base to easily find what they are looking for instead of scouting all over the site. Review collected by and hosted on G2.com.

We use the LOGIN button which is located all the way to the right of the screen. If it were closer to the SEARCH feature, the customers would be able to click on it right away before using the SEARCH. This has been our biggest complaint from the employees that have used it since implementation. Review collected by and hosted on G2.com.

The ability to structure the articles exactly as you see fit. Nesting different collections into categories that can then have articles inside is amazing.

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The statistic and reporting elements are a bit weak at the moment. Currently the stats that are shown are Views and Quality Views. Would love to see a actual average time spent on article. Most common place they came from (search, category, other article) and most common place they went to next.

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Such a great value...

1. Great Price

2. Easy to use

3. Controlled User Group Experiences

4. Looks great on mobile platform

5. CUSTOMER SERVICE HAS BEEN EXCELLENT Review collected by and hosted on G2.com.

I don't love the table features... sometimes it's difficult to work with... especially copy paste of Excel. I wish it had some better options for formatting tables. Review collected by and hosted on G2.com.

Knowledge Owl is comprised of compassionate, dedicated, and talented staff - and it shows in their product. The software is user-friendly, and customer-centered. The software allows companies to meet their needs, wants, and grow as necessary. If you have questions, someone is there to answer, fix, and help. Review collected by and hosted on G2.com.

Nothing. There's literally nothing in my experience working with them that I dislike. They're amazing. Review collected by and hosted on G2.com.

Quite simply, the service and responsiveness and "personal attention" I received from the team in the beginning (when it was still gizmo). I have used the site very little over the last year (other members of my team have taken over responsibility) Review collected by and hosted on G2.com.

Hard to say, but perhaps the WYSIWIG editor (again this might be outdated info) tended to do some strange things to the source HTML sometimes. I generally only worked in the source HTML after a while. Review collected by and hosted on G2.com.

KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool. Review collected by and hosted on G2.com.

If there's anything we dislike, we reach out to them and they have a solution for us quickly. Review collected by and hosted on G2.com.

Good controls and ability to link knowledge bases to each other so you only have to update once and have changes reflected on all Kbs. Also good customer service and support when I got stuck or needed advice Review collected by and hosted on G2.com.

FAQ and index pages - could be prettier! Review collected by and hosted on G2.com.

Relatively easy to use, logging into the editing portal is easy. Review collected by and hosted on G2.com.

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was not recovered. This is extremely frustrating. I've also noticed that the formatting has changed in articles I've created in the past where the anchor and links are no longer showing up as they should. I will have to go back into all of my articles and make changes. Review collected by and hosted on G2.com.