KnowledgeOwl Reviews & Product Details

KnowledgeOwl Overview

What is KnowledgeOwl?

Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription. Our customers' favorite features include: - Table of Contents Organization and Navigation - Advanced Security and Restricted Access options - WYSIWYG Editor, aswell as ability to edit source HTML - Mobile Responsive and Optimized out of the box - Full Branding and Theming Control

KnowledgeOwl Details
Languages Supported
English
Product Description

Knowledge base software

How do you position yourself against your competitors?

KnowledgeOwl is standalone knowledge base software, which means we only focus on features for knowledge bases unlike many all-in-one help desk solutions with ticketing and community forums. For us, knowledge bases are our core product offering rather than a peripheral feature.

As a knowledge management solution, we are one of the most powerful, customizable, and affordable paid software tools on the market. We love helping small businesses, non-profit, and government organizations share information with customers and employees without breaking the bank.


Seller Details
Seller
KnowledgeOwl
Company Website
Year Founded
2015
HQ Location
Broomfield, CO
Twitter
@knowledge_owl
823 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
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KnowledgeOwl Screenshots

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KnowledgeOwl Reviews

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European Project Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It has a fairly simple and easy-to-use interface that helps us to solve in an easy, fast and practical way a wide variety of existing problems in my company, especially those that involve information management, the customer service team is quite fast and responsive when answering any request or question that arises during the use of this application, its performance is quite good and efficient when using it, which guarantees a fairly fluid use and without major inconveniences that affect its functionality, the The fact that they are constantly updating the platform is of great help to always keep the entire system updated and that there are no problems due to the age of the software. Review collected by and hosted on G2.com.

What do you dislike?

My main complaint is that it detects a failure in the security and integrity of the data, since the system allows the simultaneous editing of two files by two different individuals, which should not be possible, since it can be seen affected the integrity of the document Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has been very useful to us to share in an easier and faster way the information of our sales, clients and income with the employees of our company, in such a way that everyone can have access to the information immediately and without Present any conflict or problem that prevents them from carrying out their activities because they do not have all the information at their disposal. Review collected by and hosted on G2.com.

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AM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far. We are in the process of setting up or site and testing, So far, nothing has been an issue and where we needed support, it was easy to schedule and spot on. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Nothing I can think of Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a replacement for Crowdbase which is turning off their platform at the end of the year. After a through search for a replacement, Knowledge Owl came out as the clear winner on every one of our requirements. First and foremost, we needed the ability to mimick the look (to some degree) and interaction behavior that our users had become used to in Crowdbase. KO provided this. The KO feature set is actually overkill for our needs, but very solid and not so granular that a none coder can't get things done without support. However, when you need support, KO REALLY shines. They are a relatively small organization, but growing, so they can really provide personal service. If KO can find that magical balance of growth (which will come just based on how great a platform it is), and continue the quality of service, they will own the knowledge base space. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like that I am able to update the information needed by our employees as I get it. The program is very intuitive to use and take little time to learn. You do not need mad computer or HTLM skills to run the program. It is great to have customer service that actually wants to help you in a quick and efficient manner. We get great feed back from our employees on the ease to use and search. It is hard to even think about going back to the old way of doing business after being spoiled with this program. And again, the support side is always there, ready to jump in and fix what needs to be done, no questions asked. Review collected by and hosted on G2.com.

What do you dislike?

It is hard to find anything to dislike with this program. About the only thing is for some of the things that need done, it is helpful to know HTML coding, but with the support this company has, they do it faster than I ever could, saving us time and money. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get this program and save time and headaches. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use to have our employees look up manual section in Word, with no real search ability. This caused downtime while they researched and delays for our customers. With the search function alone, time was saved. And the ability to add other training links saved them time trying to find them on different web pages. Review collected by and hosted on G2.com.

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CH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like to work on it, it’s very good design Review collected by and hosted on G2.com.

What do you dislike?

I don’t dislike anything particularly good team Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Best good knowledge base Review collected by and hosted on G2.com.

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Managing Partner
Professional Training & Coaching
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

KnowledgeOwl is very easy to use - especially if you've worked with any blogging software - and the support services are fabulous. You can schedule support calls online for the amount of time you need and the team responds to emails, too. We can't sing their praises more! They're definitely a 10+. Review collected by and hosted on G2.com.

What do you dislike?

Sorry - but nothing to dislike about here. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We are delighted with our decision to use KnowledgeOwl as the base of our KMS and would recommend them to other companies seeking to quickly deploy a KMS system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In starting a new company, we wanted to create a KMS to supplement our new Level Five sales training and sales coaching offering. We are using it as a market differentiator. After reviewing several KMS systems, we decided to go with KnowledgeOwl. Our reasons were several, including: easy to use, quick to get up and running, expandable as our user numbers grow, affordable and the features/functionality were a good fit with our product portfolio. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We tested a few different pieces of software for our company intranet (after being forced to move away from the outdated Google Classic Sites) and chose Knowledge Owl because the UI was simple, clean, and easy to navigate. It gave us enough latitude to shape the way we wanted to present information to our employees while also providing enough structure to maintain a professional, organized site. Review collected by and hosted on G2.com.

What do you dislike?

As the "subject matter expert," I needed to be the one to create our site, but I have zero experience with HTML coding. That being said, I can't say enough how incredible the support team (esp. Marybeth!) has been. They are extremely responsive and excellent teachers to the extent that even someone like me with no coding experience has been able to create exactly what I want with relative ease. Good customer support is a dying art, so Knowledge Owl has really exceeded expectations in this area! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Company intranet, resource center, training and ongoing development. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

- Superlative customer service: I am a difficult-to-please customer, however the KnowledgeOwl team is consistently able to meet if not exceed my expectations every time.

- There is virtually no limit to what you can do with this app, as far as knowledge management and customer self service. Moreover, the app is easy to use, thus it will reduce your time spent on tweaking the settings and increase your time spent on writing. But if you like to play around with code, you can customize your KB to no end, from CSS to API calls.

- Totally unbeatable value.

Basically, if you are not using KnowledgeOwl for your knowledge management and customer self service, it is either because you do not know about it yet, or because your company is stuck with something else.

Long life to Marybeth and Pete!!! Review collected by and hosted on G2.com.

What do you dislike?

Nothing really, since when I find something that needs fixing, they will take care of it in a snap. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

External KB: Ticket deflection, customer self service

Internal KB: Info and knowledge management Review collected by and hosted on G2.com.

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Tech Documentation Specialist I
Real Estate
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Ease of navigation, customization, creation of sub categories and articles is very simple Review collected by and hosted on G2.com.

What do you dislike?

Public facing training articles are not very present Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using this to build out a website for documentation and it has been really easy to use and maintain. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Simple web base interface that's easy to use by anyone in the company.

Great features that really help you manage the life cycle of your knowledge articles.

Any questions or problem you have, just contact the support team and they are always there to help !

We really enjoy our experience :) Review collected by and hosted on G2.com.

What do you dislike?

Maybe more language interface (French for example) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a lot of good employee that will soon retire and since we could not clone them, mapping their knowledge in KnowledgeOwl is the next best thing !

This will ensure that all those years of experience will not get lost as people leave the company. Review collected by and hosted on G2.com.

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IC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love that Knowledge Owl has such an amazing WYSIWYG experience (or HTML dump), you can drill down into multiple knowledge bases with sub articles, and the search is fantastic! The Support is so amazing as well, the team really knows their stuff and is so helpful and prompt! Oh! The roles you can set are fantastic as well, because they make it so you can have lots of different types of users -- read only users (public) vs editors and writers! Review collected by and hosted on G2.com.

What do you dislike?

I would love a few more API capabilities. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try it out! They have non-profit discounts as well, you won't find a cheaper, more easy to use software than them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easily made documentation. People tend to shy away from making documentation because it's "too hard" or "takes too much time". Knowledge Owl helps make things easy for people with no html experience, or all the HTML experience make beautiful documentation easily. Review collected by and hosted on G2.com.

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Sr. SharePoint Specialist
Sports
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The tool is super easy for our users. Each and every time that I have had a roadblock - KO has been there with different solutions - sometimes going above what i was even thinking possible. I like that KO gives you access to style the KB to your liking - access to all parts header/css/login screen etc. Review collected by and hosted on G2.com.

What do you dislike?

nothing really. If i need something then i ask KO and their response and support is unmatched. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

At the start we had the need to have two separate knowledge bases, but 40% shared content. KO was able to meet our needs and create new functionality which pulled content from a single source. Another time, we had different login requirements for each KB and KO was able to make adjustments so that we could tailor the login process to each to match the internal clients requirements. On group wanted comments - BAM! KO adds the ability to makes comments on posts. I have a long list and each time KO has delivered. Review collected by and hosted on G2.com.

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Technical Lead
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We originally went with Knowledge Owl because it was light-weight and did not enforce a ticketing and chat customer support as part of the package--as we use someone else's platform for these purposes. We were mainly interested in a Wordpress-y type knowledge base that would allow us to point customers and not worry about constructing a complex file structure for a knowledge base.

The software's design is pretty customizable so you can have your own branding at no extra cost. There's strong typographical and design decisions that make complex workflows easily readable by customers. Review collected by and hosted on G2.com.

What do you dislike?

The design themes and interface aren't hugely modern and don't feel terribly resilient sometimes. There have been some security concerns as well: for a while, if you googled "knowledge owl login", Google would provide you with a link that looked like Knowledge Owl and would accept your credentials, but it would not be pointing at knowledgeowl's domain (as far as I could see). Occasionally the UI on the administrator end was not quite as intuitive, but on the whole things were discoverable. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're B2B SaaS and we offer customer support through a chat line. KnowledgeOwl worked great for us because we didn't want an entire system that included ticketing, but we wanted something that would play nice with our DNS and allow us to point customers to more complicated workflow education. Knowledge Owl hit that sweet spot, and it's freed up our time significantly to do other important things (development, sales, meaningful customer interaction). Review collected by and hosted on G2.com.

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Senior Technical Support Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

For anyone who has used KnowledgeOwl one of the first things you will notice is it just works. The setup and usage are super intuitive and I have never once needed to ask for help in how to set something up or use the application. - Well done!

You have granular control over access to your knowledge based to make this either internal or public facing and can even have as our organization does sections for each team.

Styling your KB is easy as 1.2.3 and you don't need to know any coding to get up and running but have absolute control to add your own custom HTML, CSS and Javascript! In addition you can include tracking codes and other tools that might be useful to solve your problems. Review collected by and hosted on G2.com.

What do you dislike?

If you follow these guys on twitter you will see way too many cute owl photos. This can be immersing and you may loose hours of productivity gawking at how cute they are. :D Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our organization uses KnowledgeOwl as our customer facing knowledge based which our customers LOVE as well as a tool for internal documentation to house a library of articles and how to's for our new employees and remote workers.

Each of our departments has their own KB which put relevant knowledge within easy access for each employee while ensuing for security of more sensitive information.

I have tried to think of what life without KnowledgeOwl would be like and indeed it is a stark existence. Review collected by and hosted on G2.com.

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Programming Services Consultant
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Foldering/navigation, versioning, ability to restrict access by IP or password, ease of use of the editor, ability to customize look/feel of the knowledge base using the robust bult-in style editor as well as custom CSS (this is a big one for me). Review collected by and hosted on G2.com.

What do you dislike?

I honestly can't think of anything! I've never run into any issues that couldn't be easily solved by contacting support or searching their documentation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My company uses KnowledgeOwl for customer-facing documentation, and it's been an invaluable resource. It is so incredible to be able to copy/paste a link to or a section of a document, instead of repeating ourselves over and over again for common questions in chat/tickets. The amount of documentation we have written (and how well organized it is, thanks to KnowledgeOwl) has also greatly reduced the need for our customers to contact support. So awesome!

My department also uses KnowledgeOwl for internal documentation/communications, as well as housing documents/processes the entire team needs access to. This has been great for streamlining communication, keeping things consistent and accessible, and making sure everyone is on the same page. We love it!! Review collected by and hosted on G2.com.

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Director, Product Development
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Everything, basically. The product itself is easy, straightforward, and intuitive, and good new features and functionality are always being added. But above all, I love the staff and support. I feel like Marybeth is practically part of my own team at times--she always gets back to me quickly and offers a variety of solutions to a problem, and the team at KO has been great handling some custom requests or fast-tracking things we desperately needed. Review collected by and hosted on G2.com.

What do you dislike?

Honestly there's nothing to dislike here, though I cannot wait for the new editor to be out of beta and permanently live! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely do the free trial--we ran several PoCs off of the trial and Marybeth and Pete helped us play around with different ways to import all of our existing content from our previous vendor, etc. And if KO doesn't currently do something you want, explain it and ask them about it--they've been great to us! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use KO for the help documentation for our own SaaS application. Most importantly, the API and the "pages to recommend on" functionality has allowed us to provide an in-app contextually relevant help menu for our end-users, which has made our own help documentation much more user-friendly and readily-accessible (and has increased its usage). Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use multiple instances of Knowledge Owl and while the content may change, the overall user experience remains the same. Review collected by and hosted on G2.com.

What do you dislike?

There isn't anything about Knowledge Owl that I dislike. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Each of our customers has a version of knowledge owl that they can access that walks them through a variety of articles, instructing them on how to use the Salsify software. Each instance of KO is specific to a customer so the actual article content may vary from customer to customer. Some information is standard, across all clients, so while we can upload or create general content that everyone can use, we can also have specific information based on the client. Review collected by and hosted on G2.com.

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Programming Services Developer
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love the flexibility of the application, the support, and most importantly how it helps me solve communication problems. I love how agile the application is and how they're constantly making awesome improvements. It's also extremely easy to use. I REALLY love their new owl too. His name is Linus and he's adorable. Everyone needs a Linus. Review collected by and hosted on G2.com.

What do you dislike?

I don't have a negative thing to say about this company. They're epic. I've spent so much time in KO and am always so pleased. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you feel like you're repeating yourself frequently, or even need a place to store important processes, procedures, ect KO is amazing. I've used other knowledge bases in the past with other companies and this company blows everyone out of the water. KO has my heart! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm primarily solving communication issues. I help to create efficient documentation. The benefits are that our company and customers have resources to documentation. It also saves many people in the company time as well as prevent a lot of redundancies. Review collected by and hosted on G2.com.

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Technical Writer
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any questions, our rep is always quick to respond and patient with me.

The product itself is extremely easy to use, but offers a lot of nifty features and they're always introducing new ones. Review collected by and hosted on G2.com.

What do you dislike?

There's not much I dislike so far. KnowledgeOwl is still growing, so they might not have all the features you're looking for in a similar product, but they'll get there, especially if you specifically request certain enhancements. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is an excellent product for anybody who's looking for a knowledge base that's easy to use, but comes with lots of cool features, while not being extremely expensive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our company needed a knowledge base system for our product documentation. Putting this information into a knowledge base refreshes our help content and helps match the technology we offer with our products. Review collected by and hosted on G2.com.

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Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

KnowledgeOwl is very easy to use for technical and non-technical personnel, very flexible (branding/ theming) and, overall, very fast.

I have reviewed comparable solutions, but KnowledgeOwl was perfect fit for a small technology company like ours.

Finally, the support we received has been awesome. Review collected by and hosted on G2.com.

What do you dislike?

KnowledgeOwl does not support multi-languages directly, There is a way for developer to check for browser language setting. Although, this is doable, it makes the page very hard to maintain, and having a regular translator working with knowledgeOwl is far fetched.

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The best part of knowledgeOwl is the flexibility as an administrator: You can access almost every portion of the portal and change it to suit your exact needs. For instances, we needed to add a JScript to support displaying mathematical equations, integrate widgets from Zendesk, and other vendors, everything was accessible and right there. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are hosting the support portal for NumXL SDK. Review collected by and hosted on G2.com.

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Technical Writer
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize the CSS of my site, and they are always there when I have a question. Back-end layout is easy to use. User-facing content looks fantastic, and my users are very happy with how my knowledge base looks. Review collected by and hosted on G2.com.

What do you dislike?

Would like more CSS control over individual pages. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

More user friendly if you have other people than technical writers working in the CMS. I can have non-writer colleagues edit documentation easier in Knowledge Owl than in a DITA structure, etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Needed a knowledge base. Now I have a functioning knowledge base with user docs, troubleshooting guides, videos, and various other resources. Review collected by and hosted on G2.com.

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Manager Customer Support & Quality Assurance
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Efficient Content Management, ability to customise the UI and to use the API to integrate with our service desk. I also find that the product team are continuing to develop the product and their response to customer's needs is extremely agile. Review collected by and hosted on G2.com.

What do you dislike?

There's room to improve the reporting and ability to share content across multiple KBs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking to build or migrate a knowledgebase to a platform that will support better usability and more efficiency, then give it a try and you'll realise straight away how easy it is for any member of your team to get it setup and going. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

To easily manage content-heavy help resources and to quickly and easily deploy variations of the same KB for different clients. Also to interface with our service desk for managing customer requests. Review collected by and hosted on G2.com.

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Implementation Project Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy user interface that allows for quick and efficient use of the product. Their user support was also very helpful. Searching for an article is always great. I like the setup of the product. It's really a create user interfact. Review collected by and hosted on G2.com.

What do you dislike?

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Providing our clients with an in depth understanding of our product. Clients are more self sufficient and less likely to contact support for easy day-to-day issues that can be addressed in the knowledge base. We also supply our clients with links to other important files using Knowledge Owl. Review collected by and hosted on G2.com.

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Senior Instructional Designer
Internet
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

There are many good features about this tool... from an admin perspective, I like the drag and drop Table of Contents, how easy it is to create an article; and, how quick it is to update it. Working in the cloud is the BEST! Review collected by and hosted on G2.com.

What do you dislike?

There really isn't anything I dislike. This tool is so easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just try it. I have used multiple tools in response to our need for Performance Support and I highly recommend KnowledgeOwl over any other tool I have used, Ontuitive and RoboHelp to name the two main ones. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Performance Support for sales and operations teams worldwide. Most of our processes are the same or similar, but, it is still easy to copy and article and update it for regional differences. Review collected by and hosted on G2.com.

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Training Lead & Senior Consultant
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I liked how easy it was to store things into Knowledge owl as well as the ease of use for new employees to access the information. The interface is extremely user friendly and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike?

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that everyone could access what was needed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We got all of our documents in one general area and it helped us to organize our knowledgebase as well as new hire documents in one space. Review collected by and hosted on G2.com.

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