KnowledgeOwl Reviews & Product Details

When we were looking for a knowledge base platform, we wanted the following features: SSO, customize branding options, ability for multimedia, and option to add authors. KnowledgeOwl gave it all. We implemented SSO to continue offering security throughout all of our platforms. We were able to customize the page to our brand standars with logo, colors, fonts, layout, etc. You can upload videos, PDFs, and other multimedia. And we pay a price per author or depending on your subcription type instead of paying for number of articles published. It gave us all the items were were looking for. Review collected by and hosted on G2.com.

Something I would like to see implemented is a video library option. Instead of adding a video to an article, we want a spot where it is just videos. I can see that the KnowledgeOwl website has one and wish that was a feature for users as well. Review collected by and hosted on G2.com.

I like that KnowledgeOwl is such an intuitive piece of software, anyone can use it. Despite its simplicity, it's packed with technical features to help you create the knowledge base of your dreams. I have received compliments on the Information Architecture of my site, catherineheathstudios.com, hosted with love by KO.

The customer support team is unparalled. I have a strong wish to join the KO support team. If there are any job openings, I hope to apply and be considered as a freelance contractor for their support army :)

If you need to implement KO, the team will set up everything for you. They even have designers who will customize your knowledge base. Mine looks a bit simplistic right know, but they have said they can integrate my WordPress site, awaywithwords.co.

Honestly, the possibilities are endless. As a former contractor with KnowledgeOwl, I can safely say I would follow Marybeth to hell and back. It's a frightening thought, really. Review collected by and hosted on G2.com.

Nothing, really. Sometimes there is a slight issue with icons, but I know the team is working hard to fix it. Review collected by and hosted on G2.com.

KnowledgeOwl gives us the opportunity to keep all our policies and procedures in one place for all our different departments and locations. It's super convenient to be able to update documents or processes in real time and know our agents and managers can reference up-to-date articles with the latest policy change. Review collected by and hosted on G2.com.

Some employees are not technologically smart, but that is on them and not the product. Otherwise, if you don't know code, the product is not as easy to customize as some other software (such as font size, style, etc). Review collected by and hosted on G2.com.

The way in which you can re-use content. We have lots of content that surfaces in multiple articles. With KnowledgeOwl, you can update it in one place, and it will update everywhere. It saves a lot of time. Also, it's enabled us to create a central knowledge base, by sharing multiple knowledge bases maintained by various business units to a central one, giving our users a single entry point. Review collected by and hosted on G2.com.

I think the search can improve. It struggles especially if the search queries are long, with too much emphasis on non-essential key words. Review collected by and hosted on G2.com.

KnowledgeOwl provides complete customization from look and feel to the organization and presentation of article content. Their support staff are readily available and willing to provide guidance and expedient assistance. Not to mention, the service is extremely affordable, considering the ROI it provides our company in onboarding, support, and customer education. Review collected by and hosted on G2.com.

I wouldn't necessarily say it's a downside but more so the inherent nature of knowledge base creation and maintenance - you need to create the content and write the articles with their various teaching elements, which can take time. Review collected by and hosted on G2.com.

We were switching from an in-house knowledge base and looked at everything from a wiki-style system to doing everything in-house again. When I found KnowledgeOwl and set up a demo account, everything felt different from the start. It was easy to use, the customization level is through the roof, and the support from the demo phase all the way through our signing up and beyond has been phenomenal. Anytime there has been an issue, whether an issue with the platform (very few and far between) or something I've broken myself, the support group has been absolutely amazing.

When we started using KnowledgeOwl it was very easy to get everyone moved over to it and we've been able to integrate it into many of our day-to-day functions as uses, especially in our NOC. We use it daily for policy and procedures as well as a place to document all of our internal company information. The ease of use of the platform has been great as even some of our more "seasoned" employees have had no issues navigating our using KnowledgeOwl.

Overall we've been extremely happy with KnowledgeOwl in the65+ years that we have been a customer. If you are looking at knowledgebase solutions, at least give them a demo. I am glad we did. Review collected by and hosted on G2.com.

Honestly, I don't have a single thing that I dislike about it. I am an admin for the platform and use it daily as a lead in our NOC. I have never had a single issue that has come up that has made me ever dislike the service. I suppose if there is one thing that is maybe a "wish it had" would be that there was always a history to see previous revisions after a page is saved. There are times when I'll go to a page and see that someone might have added something and when I go look there's no version or revision history to see who the user was that made the change. I know if you choose to make a new version of the page you can see previous versions, but when you are just making changes and click "Save" it would be great if there was always a revision history other than it just saying "Last Saved: 10/23/2023 1:06 pm MDT" and not knowing who the user was that made that change. Review collected by and hosted on G2.com.

The great flexibility built into Knowledge Owl permits us to customize the style and pages without fighting with an overbearing CMS that rewrites our code. The staff is also *extremely* responsive to any issues we report. Review collected by and hosted on G2.com.

The latest editor revision added some line breaks and changed image alignment on many pages. Review collected by and hosted on G2.com.

KnowledgeOwl is a fantastic knowledge-based software with an intuitive interface and extensive customization options.

The excellent customer support further enhances the user experience, making it highly recommended for businesses of all sizes. Review collected by and hosted on G2.com.

While KnowledgeOwl is a robust and user-friendly knowledge base software, one potential drawback is its limited out-of-the-box integrations compared to some competitors. This might require additional development work for businesses that rely heavily on multiple third-party tools and need seamless integration without extensive customization. Review collected by and hosted on G2.com.

Any time I have a question, their support staff go above and beyond to help. In my experience, Knowledge Owl as a company is also transparent and upfront, particularly about pricing changes and open bugs. I really value their communication and transparency. The product is top-notch as well, and very easy to use. Review collected by and hosted on G2.com.

There are a few things from a formatting perspective that are hard to "tweak", but overall it's a drop in the bucket compared to the features they *do* have. Review collected by and hosted on G2.com.