--- title: Knowlarity IVR Reviews meta\_title: 'Knowlarity IVR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how Knowlarity IVR works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Knowlarity IVR Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Knowlarity IVR but has limited features. Are you part of the Knowlarity IVR team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Knowlarity's Interactive Voice Response (IVR) Solution is a cloud-based system designed to automate customer interactions, enhancing operational efficiency and customer satisfaction. By utilizing pre-recorded voice messages and text-to-speech technology, it enables businesses to manage both inbound and outbound calls effectively. The system operates on Dual-Tone Multi-Frequency (DTMF) input, allowing callers to navigate through multi-level menus and connect with the appropriate agents or departments based on their selections. Key Features and Functionality: - Multi-Level IVR Menus: Create hierarchical menu structures to guide callers through various options, ensuring they reach the correct department or service. - Call Routing: Automatically direct calls to available agents or departments based on caller input, reducing wait times and improving response efficiency. - Multi-Lingual Support: Provide customized messages in multiple languages, including English, Hindi, and regional dialects, catering to a diverse customer base. - 24/7 Customer Support: Offer continuous support through recorded messages, ensuring customers receive assistance at any time. - Call Recording: Record inbound and outbound calls for quality assurance, training, and compliance purposes. - Concurrent Call Handling: Manage multiple calls simultaneously, allowing businesses to handle high call volumes efficiently. - CRM Integration: Seamlessly integrate with existing Customer Relationship Management systems to access customer data and provide personalized service. Primary Value and Solutions Provided: Knowlarity's IVR Solution addresses several critical business needs: - Enhanced Customer Experience: By automating call management and providing self-service options, customers receive prompt assistance, leading to higher satisfaction levels. - Operational Efficiency: Automating routine inquiries and directing calls appropriately reduces the workload on human agents, allowing them to focus on more complex tasks. - Scalability: The cloud-based nature of the solution ensures that businesses can scale their communication systems as needed without significant infrastructure investments. - Cost-Effectiveness: By reducing the need for extensive human intervention and optimizing call handling, businesses can lower operational costs while maintaining high service standards. In summary, Knowlarity's IVR Solution empowers businesses to streamline their communication processes, manage large call volumes effectively, and deliver a personalized and efficient customer service experience. * * * Seller [Knowlarity Communications](https://www.g2.com/sellers/knowlarity-communications) Discussions [Knowlarity IVR Community](https://www.g2.com/products/knowlarity-ivr/discuss) Overview by Kartik Poply Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/knowlarity-ivr/pricing) ## Top-Rated Alternatives [ ![Ozonetel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ozonetel") Ozonetel 4.6/5(625) ](https://www.g2.com/products/ozonetel/reviews) [ ![CallHippo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallHippo") CallHippo 4.4/5(411) ](https://www.g2.com/products/callhippo/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/knowlarity-ivr/competitors/alternatives) ## User Insights Average based on 22 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Knowlarity IVR Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews) Show More ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") CE Verified User in E-Learning Mid-Market (51-1000 emp.) 11/5/2020 "good to control the contacted details , have glitch issues especially 403 errors" 3.5/5 What do you like best about Knowlarity IVR? inbound calls can be taken. easy to use from mobile and lap as well Review collected by and hosted on G2.com. What do you dislike about Knowlarity IVR? errors happen in which most of them include 403 errors and voice not heard (it comes like once in 15 days ) Review collected by and hosted on G2.com. What problems is Knowlarity IVR solving and how is that benefiting you? easy to track down leads so as to follow up leads in an organized manner Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/7/2019 "Excellent for B2C " 4/5 What do you like best about Knowlarity IVR? The few best things about knowlarity is the support they give you after sales. I have been using it from last 5 years now as an admin and it has offered almost every customisation I requested for. Review collected by and hosted on G2.com. What do you dislike about Knowlarity IVR? What I don’t like about knowlarity is there are few basic features missing from the default dashboard which can be added paying a extra cost. Review collected by and hosted on G2.com. What problems is Knowlarity IVR solving and how is that benefiting you? Currently we are using knowlarity to handle our collection & sales campaigns. With the auto dialer it not only makes it fast to connect with more users but also improves the agent productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Knowlarity IVR? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Knowlarity IVR ](https://www.g2.com/products/knowlarity-ivr/discussions/new) GU Guest User What is Knowlarity IVR used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-knowlarity-ivr-used-for) [ View all Discussions ](https://www.g2.com/products/knowlarity-ivr/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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