--- title: Knowlarity IVR Reviews meta\_title: 'Knowlarity IVR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how Knowlarity IVR works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Knowlarity IVR Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Knowlarity IVR but has limited features. Are you part of the Knowlarity IVR team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Knowlarity's Interactive Voice Response (IVR) Solution is a cloud-based system designed to automate customer interactions, enhancing operational efficiency and customer satisfaction. By utilizing pre-recorded voice messages and text-to-speech technology, it enables businesses to manage both inbound and outbound calls effectively. The system operates on Dual-Tone Multi-Frequency (DTMF) input, allowing callers to navigate through multi-level menus and connect with the appropriate agents or departments based on their selections. Key Features and Functionality: - Multi-Level IVR Menus: Create hierarchical menu structures to guide callers through various options, ensuring they reach the correct department or service. - Call Routing: Automatically direct calls to available agents or departments based on caller input, reducing wait times and improving response efficiency. - Multi-Lingual Support: Provide customized messages in multiple languages, including English, Hindi, and regional dialects, catering to a diverse customer base. - 24/7 Customer Support: Offer continuous support through recorded messages, ensuring customers receive assistance at any time. - Call Recording: Record inbound and outbound calls for quality assurance, training, and compliance purposes. - Concurrent Call Handling: Manage multiple calls simultaneously, allowing businesses to handle high call volumes efficiently. - CRM Integration: Seamlessly integrate with existing Customer Relationship Management systems to access customer data and provide personalized service. Primary Value and Solutions Provided: Knowlarity's IVR Solution addresses several critical business needs: - Enhanced Customer Experience: By automating call management and providing self-service options, customers receive prompt assistance, leading to higher satisfaction levels. - Operational Efficiency: Automating routine inquiries and directing calls appropriately reduces the workload on human agents, allowing them to focus on more complex tasks. - Scalability: The cloud-based nature of the solution ensures that businesses can scale their communication systems as needed without significant infrastructure investments. - Cost-Effectiveness: By reducing the need for extensive human intervention and optimizing call handling, businesses can lower operational costs while maintaining high service standards. In summary, Knowlarity's IVR Solution empowers businesses to streamline their communication processes, manage large call volumes effectively, and deliver a personalized and efficient customer service experience. * * * Seller [Knowlarity Communications](https://www.g2.com/sellers/knowlarity-communications) Discussions [Knowlarity IVR Community](https://www.g2.com/products/knowlarity-ivr/discuss) Overview by Kartik Poply Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/knowlarity-ivr/pricing) ## Top-Rated Alternatives [ ![Ozonetel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ozonetel") Ozonetel 4.6/5(625) ](https://www.g2.com/products/ozonetel/reviews) [ ![CallHippo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallHippo") CallHippo 4.4/5(411) ](https://www.g2.com/products/callhippo/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/knowlarity-ivr/competitors/alternatives) ## User Insights Average based on 22 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Knowlarity IVR Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews) Show More ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 7/14/2022 "Its a great software for calling through IVR." 4/5 What do you like best about Knowlarity IVR? The call management system. And the ease of calling. Review collected by and hosted on G2.com. What do you dislike about Knowlarity IVR? Sometimes the system does not respond in the correct manner. Review collected by and hosted on G2.com. Recommendations to others considering Knowlarity IVR: Purchase the premium plan with all the features unlocked. As sometimes there are some limitations which are neccessary. Review collected by and hosted on G2.com. What problems is Knowlarity IVR solving and how is that benefiting you? Calling solution they provide for bulk calling for multiple people at the same time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Praveen R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Praveen R.") PR Praveen R. Manager Mid-Market (51-1000 emp.) 3/7/2022 "Not a great one, needs a lot of improvement" 3/5 What do you like best about Knowlarity IVR? Ease of deployment. Approach and costing. Review collected by and hosted on G2.com. What do you dislike about Knowlarity IVR? Limited features. Still not planning to bring in market competitive options. Review collected by and hosted on G2.com. What problems is Knowlarity IVR solving and how is that benefiting you? Customer support and IVR. Benefits mentioned on the first point. Review collected by and hosted on G2.com. Show More 3/13/2024 Validated ReviewerIncentivizedSource: G2 invite ![Shohij K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shohij K.") SK Shohij K. bda Enterprise (\> 1000 emp.) 12/11/2020 "THE PERFECT IVR" 4.5/5 What do you like best about Knowlarity IVR? IT IS INTEGRATED TO CRM SO VERY EASY TO USE JUST CLICK AND CALL GETS DETAILED REPORT ABOUT CALL TIME, CALL RECORDING, MANAGER AUDITING REPORTS, INBOUND CALLS FROM CUSTOMERS, WEEKLY AND MONTHLY CALL LOG AND WHICH HELP IN THE GROWTH PHASE OF THE CAREER AND ALSO ATTENDANCE MARKING Review collected by and hosted on G2.com. What do you dislike about Knowlarity IVR? NOT HAVE The OPTION TO CALL A PARTICULAR NUMBER WHICH DO NOT EXIST IN THE SYSTEM. NEED TO CALL MANAGER EACH TIME ND SHARE THE NUMBER THEN HE WILL MAKE AND SENT THE LEAD THEN NEED TO CALL THE CX A LOT OF SPAM REPORTING IN THE NUBER THEY ARE ALWAYS USING THE SAME SET OF PHONE NUMBER Review collected by and hosted on G2.com. Recommendations to others considering Knowlarity IVR: BEST TO USE AND EAY TO USE GOOD INTEGRATION WITH CRM VERY EFFICIENT QUICK CALL RESPONSES Review collected by and hosted on G2.com. What problems is Knowlarity IVR solving and how is that benefiting you? CALLING CUSTOMERS AND CLOSING SALES MEETING DAILY PARAMETERS ON-CALL TIME AND CONNECTED UNIQUE CALLS RECORDING CALLS AND AUDITING SPAM REMOVING THE PARTICULAR NUMBERS TO GET MORE CONNECTED CALLS Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Vishnu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishnu P.") VP Vishnu P. Business development associate Enterprise (\> 1000 emp.) 11/5/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Knowlarity for sales calls" 3.5/5 What do you like best about Knowlarity IVR? Knowlarity allows incoming calls. We can easily make calls and call recording is getting updated on real time basis. Dialled calls, connected calls and call time is updated on real time basis is very useful Review collected by and hosted on G2.com. What do you dislike about Knowlarity IVR? Knowlarity error and spam reports are resolved very late. Incoming calls are shown from knowlarity number but not the customer number. It makes confusions Review collected by and hosted on G2.com. Recommendations to others considering Knowlarity IVR: Knowlarity can easily used for connecting people without revealing your personal number. And the customer can also contact back to the same number, which i felt so good facility Review collected by and hosted on G2.com. What problems is Knowlarity IVR solving and how is that benefiting you? Connect with customers without revealing our personal number and also get incoming calls Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Anandhu B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anandhu B.") AB Anandhu B. Business development associate Enterprise (\> 1000 emp.) 2/4/2021 "Review on knowlarity ivr." 3/5 What do you like best about Knowlarity IVR? Simple to use for calling purposes in our company,also the support from the team is also very good. Review collected by and hosted on G2.com. What do you dislike about Knowlarity IVR? Server issues are faced while use, but support team will assist at right time. Review collected by and hosted on G2.com. What problems is Knowlarity IVR solving and how is that benefiting you? Cold calling, we used it for sales calls so we need good quality,it's provided Review collected by and hosted on G2.com. Show More 2/6/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![nevin v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "nevin v.") NV nevin v. Enterprise (\> 1000 emp.) 11/4/2020 "BEST CALLING BUDDY" 4.5/5 What do you like best about Knowlarity IVR? INTEGRATED TO LEADSQUARE SO JUST CLICK AND CALL SO EASY TO USE ALSO HAD SO MANY FEATURES LIKE CALL SUMMERY, RECORDINGS IF A LEAD IS PULLED BACK WE CAN EVEN GET THE DETAILS USING CALL SUMMARY Review collected by and hosted on G2.com. What do you dislike about Knowlarity IVR? SPAM REPORTING IS SO HIGH SOMETIMES TAKE LOT OF TIME TO CALL GET CONNECTED Review collected by and hosted on G2.com. Recommendations to others considering Knowlarity IVR: MOSTLY IT IS INTEREGRATED TO CRM SO EASY TO USE REALTIME UPDATES AND CAN TRACK OUR DAILY PROGRESS GOOD CHOICE Review collected by and hosted on G2.com. What problems is Knowlarity IVR solving and how is that benefiting you? CALLING CX RECORDING CALL GETTING TOTAL CALL TIME OF DAY, WEEK, MONTH Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![balagopal p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "balagopal p.") BP balagopal p. Enterprise (\> 1000 emp.) 11/6/2020 "IVR SOLUTION" 4.5/5 What do you like best about Knowlarity IVR? INTEGRATED TO LEADSQUAE SO JUST CLICK AND CALL SO EASY TO USE GET DEDICATED CALLING REPORTS OF DAILY AND MONTHLY ALSO, GET REAL-TIME CALL RECORDINGS Review collected by and hosted on G2.com. What do you dislike about Knowlarity IVR? SOMETIMES TAKE A LOT OF TIME TO REFLECT CALL AND TALKTIME ALSO, SPAM REPORTING IS SO HIGH SO DNP ALSO INCREASES Review collected by and hosted on G2.com. Recommendations to others considering Knowlarity IVR: BEST APP BECAUSE DIRECTLY INTEGRATED TO CRM REALTIME UPDATES AND SO EASY TO USE Review collected by and hosted on G2.com. What problems is Knowlarity IVR solving and how is that benefiting you? CALLING CX RECORDING CALLS CHECKING DAILY PARAMETERS LIKE CALL TIE CONNECTED CALLS ETC Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Thomas V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas V.") TV Thomas V. Enterprise (\> 1000 emp.) 10/31/2020 "The ultimate caller" 4.5/5 What do you like best about Knowlarity IVR? Simple integration with current software and very fast response even and additional response team working behind to solve our problems Review collected by and hosted on G2.com. What do you dislike about Knowlarity IVR? Sometimes it take so much time to get the call connected or to come in our mobile . Also call time reftection takes some time Review collected by and hosted on G2.com. Recommendations to others considering Knowlarity IVR: Last time we were using another ivr called ameyo but it is hectic like need to copy paste each lead number to their page and call now knowlarity is integrated with each lead do very easy to call Review collected by and hosted on G2.com. What problems is Knowlarity IVR solving and how is that benefiting you? Used to call cx Recording and auditing calls Check call log and call time Integration of leadsquared with knowlarity Check full talktime and connected calls of desired date or month Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![jishnu m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jishnu m.") JM jishnu m. Enterprise (\> 1000 emp.) 11/16/2020 "ULTIMATE IVR" 4.5/5 What do you like best about Knowlarity IVR? EASILY INTEGRATED into CRM SO VERY EASY TO USE JUST CLICK AND DIAL VERY SIMPLE ALSO, UPDATES ARE GIVEN LIKE CALL RECORDING DIALED CALLES CONNECTED CALLS INBOUND CALLS ETC Review collected by and hosted on G2.com. What do you dislike about Knowlarity IVR? SOMETIMES CALL TIME REFLECTED IS LOW VERY HIGH SPAM REPORTING SOMETIMES WILL TAKE TO RECIEVE CALLS Review collected by and hosted on G2.com. Recommendations to others considering Knowlarity IVR: BEST IN MARKET VERYHIGH INTEGRATION WIH CRM AND EASY TO USE Review collected by and hosted on G2.com. What problems is Knowlarity IVR solving and how is that benefiting you? CALLING CX RECORDING CALLS COMPLETING DAILY PARAMENTRS CHECKING WORKING ACTIVITY Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ashwin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashwin M.") AM Ashwin M. Enterprise (\> 1000 emp.) 11/10/2020 "Best business calling Application" 4.5/5 What do you like best about Knowlarity IVR? Best business calling Application.. connectivity is perfect.. no error experience cx can even call back to knowlarity number Review collected by and hosted on G2.com. What do you dislike about Knowlarity IVR? what I personally dislike the most is downloading recordings is bit hard Review collected by and hosted on G2.com. Recommendations to others considering Knowlarity IVR: if you're lookin for a business call purpose go for it. Review collected by and hosted on G2.com. What problems is Knowlarity IVR solving and how is that benefiting you? calling cx from a business contact and customer can call us back too. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Knowlarity IVR? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Knowlarity IVR ](https://www.g2.com/products/knowlarity-ivr/discussions/new) GU Guest User What is Knowlarity IVR used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-knowlarity-ivr-used-for) [ View all Discussions ](https://www.g2.com/products/knowlarity-ivr/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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