--- title: Knowlarity Cloud Contact Center Reviews meta\_title: 'Knowlarity Cloud Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 14 reviews by the users' company size, role or industry to find out how Knowlarity Cloud Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 14 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Knowlarity Cloud Contact Center Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Knowlarity Cloud Contact Center but has limited features. Are you part of the Knowlarity Cloud Contact Center team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Knowlarity's Cloud Contact Center is a comprehensive, cloud-based communication platform designed to streamline customer interactions for businesses of all sizes. By leveraging advanced telephony solutions, it enables organizations to manage inbound and outbound calls efficiently without the need for extensive infrastructure. This solution integrates seamlessly with existing CRM systems, providing real-time insights into customer conversations and agent performance. Key Features and Functionality: - Call Routing & Recording: Automatically route calls to available agents to minimize customer wait times, while recording all inbound and outbound calls for quality assurance and training purposes. - Call Control: Manage calls effectively with features like mute, hold, warm transfer, queue callback, and voicemail, enhancing the overall customer experience. - International Numbers: Obtain virtual numbers across multiple countries to facilitate global business operations and maintain a local presence. - Concurrent Calls: Handle multiple inbound and outbound calls simultaneously, maximizing agent productivity and ensuring prompt customer service. - Sticky Agent Concept: Connect repeat callers with the same agent they previously interacted with, fostering personalized customer relationships. - Mobile App Access: Monitor and manage business calls on the go by integrating the contact center with a smartphone application, offering greater control and visibility. Primary Value and Solutions Provided: Knowlarity's Cloud Contact Center addresses the challenges of traditional call centers by offering a scalable, cost-effective solution that requires minimal capital expenditure. It enhances workforce productivity through efficient call management and real-time analytics, enabling businesses to deliver superior customer engagement. By providing features like intelligent call routing, call recording, and mobile accessibility, it ensures that organizations can maintain high-quality customer interactions, improve agent performance, and expand their reach without the complexities associated with conventional telephony systems. * * * Seller [Knowlarity Communications](https://www.g2.com/sellers/knowlarity-communications) Discussions [Knowlarity Cloud Contact Center Community](https://www.g2.com/products/knowlarity-cloud-contact-center/discuss) Overview by Kartik Poply Show More ## Top-Rated Alternatives [ ![Ozonetel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ozonetel") Ozonetel 4.6/5(625) ](https://www.g2.com/products/ozonetel/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/knowlarity-cloud-contact-center/competitors/alternatives) ## User Insights Average based on 14 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") GR Verified User in Real Estate Small-Business (50 or fewer emp.) 4/29/2021 "The service provide by the company is great." 4.5/5 Describe the project or task Knowlarity Cloud Contact Center helped with: I hired this componey for my father's business, and i opt for their call centre service. They have experienced person for that. Review collected by and hosted on G2.com. What do you like best about Knowlarity Cloud Contact Center? The staff is very experienced and have good communication skills and we can always opt this company because their pricing is also affordable. Review collected by and hosted on G2.com. What do you dislike about Knowlarity Cloud Contact Center? There is no noticeable problem with them. Review collected by and hosted on G2.com. Recommendations to others considering Knowlarity Cloud Contact Center: I will always recommend them to my other friend. Those want this type of service. Review collected by and hosted on G2.com. What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you? They solve my problem by handling my customers queries. And handing them very well. Review collected by and hosted on G2.com. Show More 5/20/2021 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") GE Verified User in Entertainment Enterprise (\> 1000 emp.) 4/28/2021 "Good services-" 5/5 Describe the project or task Knowlarity Cloud Contact Center helped with: We have different products for them, like marketing, market reach, data research Review collected by and hosted on G2.com. What do you like best about Knowlarity Cloud Contact Center? Services, quality, backend support, availability Review collected by and hosted on G2.com. What do you dislike about Knowlarity Cloud Contact Center? Sometimes we stuck in a situation where we have to do things by our own Review collected by and hosted on G2.com. What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you? All big problems like research of some major data- and some analyst report Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anandhu B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anandhu B.") AB Anandhu B. Business development associate Enterprise (\> 1000 emp.) 2/3/2021 "Review related to knowlarity" 3/5 Describe the project or task Knowlarity Cloud Contact Center helped with: It's been used for calling purpose for our sales team. Review collected by and hosted on G2.com. What do you like best about Knowlarity Cloud Contact Center? In my company we use it for calling purpose, so the support from knowlarity team was very good and fast. Review collected by and hosted on G2.com. What do you dislike about Knowlarity Cloud Contact Center? Frequently server issues are faced, but the team will resolve it very fast. Review collected by and hosted on G2.com. What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you? Cold Calling Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ved Prakash S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ved Prakash S.") VS Ved Prakash S. Operations Manager Mid-Market (51-1000 emp.) 11/12/2019 "Best cloud telephony provide in India" 5/5 Describe the project or task Knowlarity Cloud Contact Center helped with: We were using to route the calls landing at a virtual no. through Toll Free no to Agents on call. Missed call alerts, voicemail or call not attended during business hour. Review collected by and hosted on G2.com. What do you like best about Knowlarity Cloud Contact Center? Whenever you miss a call, it sends a message down to customer. It inform us with reason or hint that why exactly that was missed. Proper distribution of calls among team members. Review collected by and hosted on G2.com. What do you dislike about Knowlarity Cloud Contact Center? Knowlarity does not allow to use your own no. And regulatory guidelines are also not in favor Review collected by and hosted on G2.com. Recommendations to others considering Knowlarity Cloud Contact Center: If you're in India then nothing much better than this is available. Review collected by and hosted on G2.com. What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you? We had better co-ordination within team members, proper call distribution, recordings, logs without any hassle. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Knowlarity Cloud Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Knowlarity Cloud Contact Center ](https://www.g2.com/products/knowlarity-cloud-contact-center/discussions/new) GU Guest User What is Knowlarity Cloud Contact Center used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-knowlarity-cloud-contact-center-used-for) [ View all Discussions ](https://www.g2.com/products/knowlarity-cloud-contact-center/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/knowlarity-cloud-contact-center/pricing) Knowlarity Cloud Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_25ce8527bbd908e4f83810df1d1a2e74/exotel-customer-communication-platform.jpg "Product Avatar Image") Exotel Customer... 4.4/5(90) [ Compare Now ](https://www.g2.com/compare/exotel-customer-communication-platform-vs-knowlarity-cloud-contact-center) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) ##### Explore More [How do organizations use Box to keep content secure and compliant when adopting AI?](https://www.g2.com/discussions/how-do-organizations-use-box-to-keep-content-secure-and-compliant-when-adopting-ai)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations)[Which lifestyle spending account platforms integrate with existing HR systems without creating new bottlenecks for teams?](https://www.g2.com/discussions/which-lifestyle-spending-account-platforms-integrate-with-existing-hr-systems-without-creating-new-bottlenecks-for-teams) [Which hardware monitoring software gives the most accurate real-time readings for CPU, GPU, fan speeds and voltages for someone who wants data they can actually trust?](https://www.g2.com/discussions/which-hardware-monitoring-software-gives-the-most-accurate-real-time-readings-for-cpu-gpu-fan-speeds-and-voltages-for-someone-who-wants-data-they-can-actually-trust)[What typography best practices do web font marketplaces support for consistent brand identity across web applications?](https://www.g2.com/discussions/what-typography-best-practices-do-web-font-marketplaces-support-for-consistent-brand-identity-across-web-applications%20)[Which MEP software platforms best enable real-time coordination between electrical and mechanical disciplines in the same model?](https://www.g2.com/discussions/which-mep-software-platforms-best-enable-real-time-coordination-between-electrical-and-mechanical-disciplines-in-the-same-model) [Show MoreShow Less](javascript:void(0);)