1. [Home](https://www.g2.com/)
2. ...
3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)
4. [KnowDesk Discussions](https://www.g2.com/products/knowdesk/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ce0f12c3217c060a2a68b98abcaa6a75/knowdesk.png "Product Avatar Image")
](/products/knowdesk/reviews)

[

KnowDesk

](/products/knowdesk/reviews)

(1)5.0/5

KnowDesk is the only all-in-one customer support platform that combines AI-powered chat, live agent escalation, and built-in Quality Assurance without stitching together multiple tools. Connect your existing docs - Google Docs, Notion, Confluence, PDFs, or website URLs- and KnowDesk deploys a branded AI widget that answers questions instantly, 24/7, from your live documentation. When AI can't resolve an issue, it escalates to a live agent with the full conversation already loaded. No repeated explanations. No lost context. What sets KnowDesk apart: → Multi-model AI configured in the background. → Live agent inbox with manual or smart round-robin or least-busy assignment → Order lookup: AI answers "where is my order?" with live Stripe, Shopify, or Paystack data → Built-in QA Reviews: 9-attribute scoring, calibration sessions, and a private agent coaching portal - no external QA tool needed → Smart Queue: automatically flags high-risk conversations for review → Ticket escalation to Freshdesk, Zendesk, Intercom, or email → Enterprise-grade AI infrastructure - always current, no model management needed → Omni-channel analytics and one-click weekly QA reports The loop no competitor closes: AI handles volume → Agents handle escalations → QA scores quality → Calibration aligns reviewers → Coaching closes the feedback loop Built for SaaS teams, e-commerce stores, support operations, and agencies. Available on the web, WordPress, and Shopify.

Show More

When users leave KnowDesk reviews, G2 also collects common questions about the day-to-day use of KnowDesk. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

* * *

### 100.0

Nps Score

### All KnowDesk Discussions

Search

Most CommentedMost HelpfulCommon QuestionsNewest

All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Common Questions

Newest

Filter by

All Discussions

Discussions with Comments

Common Questions

Discussions without Comments

Sorry...

There are no questions about KnowDesk yet.

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

[Start A Discussion](/products/knowdesk/discussions/new?entry_point=discussions%23product)

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ce0f12c3217c060a2a68b98abcaa6a75/knowdesk.png "Product Avatar Image")

### Have you used KnowDesk before?

Answer a few questions to help the KnowDesk community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fknowdesk%2Fdiscuss%3Fsmall_ask%3Dknowdesk)
No