--- title: Knowby Reviews meta_title: 'Knowby Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Knowby works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 22 scale: '5' date_modified: '2026-07-17' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Knowby Reviews **Vendor:** Knowby **Category:** [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures) **Average Rating:** 4.7/5.0 **Total Reviews:** 22 ## About Knowby Capture Any Process. Guide Every Worker. Create and Share Any On-Screen or Manual Workflow by QR Code, Link or Embed in Minutes. Full Access Free 30-Day Trial with No Card. Auto-Translate 140+ languages. Minimise Downtime, Speed Up Onboarding and Keep SOPs and Work Instructions up to date. Particularly beneficial for training, onboarding, and everyday operational tasks, enabling teams to transform complex processes into easily digestible instructions. With its availability on both web and mobile platforms, Knowby Pro ensures that assistance is accessible anytime and anywhere, facilitating seamless collaboration and knowledge sharing among team members. Knowby offers four ways to capture work processes from the desk to the shop floor. Capture screen clicks, convert video to step-by-step guides quickly using AI, transform PDF docs into digital know-how or create SOPs from scratch. Targeted primarily at organizations seeking to enhance their training and operational efficiency, Knowby Pro caters to a wide range of industries, including technology, healthcare, and education. The software is designed for teams that require concise and effective communication of procedures, making it an essential resource for onboarding new employees, training staff on new tools, or providing ongoing support for existing processes. By utilizing Knowby Pro, organizations can streamline their training efforts, reduce the time spent on instruction, and improve overall productivity. One of the key features of Knowby Pro is its support for over 140 languages, which allows teams to create inclusive content that caters to diverse audiences. The integration of artificial intelligence enhances the content creation process by automatically generating instructions from video content, suggesting improvements, and providing translation services. This ensures that knowbys are not only accurate but also culturally relevant, as users can manually verify translations for quality assurance. Such capabilities make Knowby Pro a versatile tool for global teams, ensuring that all members can access and understand the necessary information. In addition, Knowby can capture valuable data and feedback from workers as they use instructions, and seamlessly integrate with other business systems. This creates a smooth flow of information across the organisation, strengthening decision-making, compliance, and continuous improvement while closing the gap between workers on the ground and the systems that guide their work. Knowby is grounded in Cognitive Load Theory, which emphasizes the importance of reducing mental effort during the learning process. Each step in a knowby is designed to present only the essential information, minimizing clutter and confusion. This intentional design makes instructions easier to follow and retain, which is particularly advantageous in fast-paced environments where clear communication is critical. By focusing on clarity and simplicity, Knowby helps organizations reduce errors and accelerate the learning curve for new processes or tools. Overall, Knowby stands out in the instructional design software category by offering a user-friendly interface, robust language support, and AI-driven features that enhance content creation. Its commitment to reducing cognitive load and improving communication makes it an invaluable asset for teams looking to optimize their training and operational workflows. ## Knowby Pros & Cons **What users like:** - Users value the **ease of use** of Knowby, enabling fast onboarding and efficient instruction sharing. (4 reviews) - Users appreciate the **ease of creating instructions** with Knowby, benefiting from its intuitive and accessible platform. (3 reviews) - Users highlight the **ease of creating content** with Knowby, making procedures straightforward and accessible for everyone. (2 reviews) - Users value the **ease of understanding** in Knowby, simplifying how-to guides and streamlining staff onboarding. (2 reviews) - Users value the **easy creation and sharing of guides** with Knowby, making instructions accessible to everyone. (2 reviews) - Easy Creation (2 reviews) - Users appreciate the **efficiency improvement** Knowby Pro offers, enabling faster onboarding and smoother instruction sharing. (2 reviews) - Users find Knowby Pro's setup to be **exceptionally easy** , enabling swift onboarding and seamless integration into their processes. (2 reviews) - Simple (2 reviews) - Accessibility (1 reviews) **What users dislike:** - Users find the absence of **auto capitalization** at the start of sentences a notable missing feature in Knowby. (1 reviews) ## Knowby Reviews ### 1. Easy-to-Use System with Proactive Support, Great Reporting, and Helpful AI Steps **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Knowby?** i like how the company is easy to work with and always improving . asking for feedback and actually being proactive with it. easy to get in contact with and always good support from them. system is easy to use, good layout, reporting is good. i like how you can use with a qr code. it has been a great system to store all our sops for our company. i like the ai function how it can turn a document into steps. **What do you dislike about Knowby?** exporting the report of all knowbys is a bit of a complicated process. also i would like a report where you can see what categorys, teams each knowby is in. **What problems is Knowby solving and how is that benefiting you?** simple way to store SOPs, straight forward way to veiw instructions, can be kept current even if you send out a link, it is always up to date. **Official Response from catriona H:** > Dear Knowby Customer, thank you so much for the positive review of Knowby. I have passed your feedback on to the whole team. Working with our customers and asking for feedback and suggestions of features is how we continously improve our product and the overall customer experience. We are actively working on the reporting feature improvements which will be available shortly. Keeping SOPs current and up to date is one of the key challenges that our customers solve using Knowby, so it's great to hear that this has solved this issue for you. We have recently released Knowby Capture so you can now easily capture workflows on the computer screen and store SOPs in the same Knowby organisation e.g. if your office staff also want to organise their process documentation and keep SOPs in one place - they can do so with Knowby too - I'll add the link at the end of this response so you can check it out or share with your colleagues. ### 2. Effortless Setup, Instant Updates, and a Team That Listens **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Knowby?** It’s absolutely effortless to use. I was able to get started on the platform in under 10 minutes. The setup steps are straightforward and quick to create, updates happen instantly, and our staff genuinely enjoy using it. The company has also been excellent to work with—responses are fast, and they’re open to suggestions. **What do you dislike about Knowby?** Nothing really comes to mind. I’ve made a few suggestions, and they’ve already implemented most of them. If I had to point to one small improvement, it would be having a quicker way for users to log on, such as using a PIN number or username. It’s a very minor detail and definitely not a deal breaker. **What problems is Knowby solving and how is that benefiting you?** Quick production and deployment of procedures. Up-to-date procedures are always ready and available at the click of a button. No more searching through folders for misplaced paper procedures or relying on terrible templates. Staff are also more inclined to read and follow these procedures compared with paper versions. **Official Response from catriona H:** > Dear Knowby Customer, thank you for taking the time out to write such a detailed review of Knowby. We are delighted to hear that you and the staff enjoy using the platform. In response to your suggested improvement of a quicker way of logging in, Knowby facilitates Single Sign-on (SSO) which allows you to authenticate users in your own systems without requiring them to enter additional login credentials. We are aware that they are slightly different scenarios where shared devices are in use e.g. an ipad attached to a production line. We're currently researching a 'Kiosk Mode' specifically for shared devices on production lines. Our goal is to introduce even faster login methods, such as PIN codes or badge scanning, to supplement our existing SSO options. I have included a link to our feature request page where you can vote on different features that current customers have requested. Should the single sign on (SSO) option be applicable for your team, you can find info on how to set this up in our know how area https://www.knowby.co/know-how/ but please reach out at support@knowby.co should you need further assistance. ### 3. Effortless Guide Creation with Knowby Pro **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Project Manager/Senior SAP PM Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Knowby?** I really like how knowby Pro simplifies the time taken to produce guides, especially by including screenshots and a step-by-step walkthrough of our applications. I find it great that I can start by just recording my screen as I perform the tasks, and then it does the rest to produce the supporting written guides. The initial setup was very easy, I just had to create an account after my organization subscribed, and I was good to go. I'm so satisfied with it that I've already recommended knowby Pro to others. **What do you dislike about Knowby?** It sometimes doesn't understand me and misinterprets what I am saying. **What problems is Knowby solving and how is that benefiting you?** I use knowby Pro to simplify and speed up creating user guides. It includes screenshots and step-by-step walkthroughs. I particularly like starting with a screen recording that it transforms into comprehensive guides. **Official Response from catriona H:** > Hi David, thanks so much for the comprehensive review of Knowby and for spreading the word to others. We have recently launched Knowby Capture which enables you to record on screen clicks turning them into guides automatically. I have included a link to the Knowby Capture chrome extension. Thanks again for taking the time to review Knowby :) ### 4. Well-Designed Enterprise-Class Platform, Ridiculously Affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Jalen S. | Founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Knowby?** It's a well designed and executed enterprise-class platform at a rediculously low price. **What do you dislike about Knowby?** I haven't found any significant downsides yet. **What problems is Knowby solving and how is that benefiting you?** Not only is it useful for capturing the systems and processes of my own business, it's a tool I can unabashedly promote to my clients. The combo of high-quality and low price makes it a super enticing conversation opener for helping business systemize. **Official Response from catriona H:** > Hi Jalen, thank you so much for your glowing review of the Knowby enterprise guidance platform. If you think your experience has been good so far, we have some more surprises coming your way including a new dashboard, reporting improvements and text to speech capabilities where users will be able to play the instructions in their preferred language. Keep an eye out on the email updates over the next few weeks. Thanks again, Team Knowby ### 5. Great Features and Easy Edits, but the Approval Process Feels Excessive **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda S. | Stock and Logistics, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Knowby?** Knowby has great features, and I like that I can edit them easily whenever updates occur. **What do you dislike about Knowby?** The approval process, especially when you just make small edits, initially requires it, but I don't think it needs to be every time. **What problems is Knowby solving and how is that benefiting you?** The biggest benefit is having a single place where all the tasks are kept, so anyone can jump in and help if needed. **Official Response from catriona H:** > Hi Amanda, thanks so much for your review of Knowby and for the constructive feedback. It's great timing as we are currently working on an update of the approval process where organisation owners can define their own bespoke approval workflows. They can add multiple approvers or have a specific admin that only approves public knowbys, or have an approval process for a specific team or remove the approval process altogether. It will make the approval functionality very powerful and suit the needs of individual clients or teams. Once we have the update ready we will share it in an email update to organisation owners. We are always working on new features and improving current functionality so please reach out to support@knowby.co if you have any feedback, questions or a run through of the latest features. We can also organise group training so we can organise that with you are your colleagues should it be something of interest. We have recently released Knowby Capture (included in your Knowby subscription) so you can now easily capture workflows on the computer screen and store SOPs in the same Knowby organisation e.g. if your office staff also want to organise their process documentation and keep SOPs in one place - they can do so with Knowby too - I'll add the link at the end of this response so you can check it out or share with your colleagues. Thanks again, The Knowby Team ### 6. Knowby Streamlined Our Processes and Improved Stakeholder Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Knowby?** As a small charitable trust, using Knowby has really streamlined our processes and made our communication with external stakeholders much clearer and more consistent. **What do you dislike about Knowby?** Not a dislike, but we are aware that we aren't using Knowby to its full capacity. This is mainly due to a lack of staffing resources to dedicate the time needed. We’re hoping to invest more time into it and make fuller use of it in the future. **What problems is Knowby solving and how is that benefiting you?** We have used Knowby to help explain venue hire procedures to anyone hiring our space. We have had less queries about accessing the venue since using Knowby. **Official Response from catriona H:** > Hi Knowby customer, thank you so much for your kind words. If you need any support when you have the resources to make full use of the Knowby platform, don't hestitate to reach out at support@knowby.co. We are about to release a number of updates so keep an eye out on the email newsletter for these. Thanks again, Team Knowby ### 7. Live-Updating QR Instructions Right at the Point of Task **Rating:** 5.0/5.0 stars **Reviewed by:** Lee W. | CoR Specialist and Auditor, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Knowby?** The ability to have instructions at point of task, to live update without changing QR code and i have also shared easy instructions internationally via QR code **What do you dislike about Knowby?** The more i use the more comfortable i am with the platform i am not sure i have any dislikes **What problems is Knowby solving and how is that benefiting you?** at point of task instructions and less words more video for easier comprhension **Official Response from catriona H:** > Hi Lee, thanks for the great review of Knowby! Great to hear that you are sharing instructions globally. We are about to release an updated version of the Knowby Platform with some exciting updates including a New Excel connector — where organisations can now pull live, refreshable Knowby data (members, teams, completions, ratings, etc.) directly into Excel and use that data as they require for reporting. Part of the update will include Text-to-Speech (TTS) functionality where users can have the instructions read back to them in their preferred language, which could be handy for your international teams. There are a lot of other updates coming so look out for the email update in the next 1 - 2 weeks. We can also provide you and your team free group training to bring you through the new features and a refresher on existing features so you can get the most out of the platform. We have recently launched Knowby Capture which includes a Chrome extension to record on-screen processes and turn these into step-by-step guides as you work. It can also help you convert PDFs documents into digital guides - all including within your current plan. I'll include a link with more info below. Do reach out at support@knowby.co if you would like to organise free group training for your team. Thanks again Team Knowby ### 8. Easy to Follow, Clear Process Learning with knowby **Rating:** 5.0/5.0 stars **Reviewed by:** rey m. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Knowby?** Easy to follow and clear enough for me to know what to learn about processes. **What do you dislike about Knowby?** I don’t have anything negative to say about the Knowby app. I haven’t found anything to dislike so far. **What problems is Knowby solving and how is that benefiting you?** This can benefit me as a new learner who is still figuring out how to use my own skills and techniques. **Official Response from catriona H:** > Hi Rey, thank you for your kind words about the Knowby digital instructions platform. We are happy to hear it has benefitted you as a new learner. We are about to release a new version of Knowby with some great new features including: We’ve redesigned the navigation — a left panel that adapts to your role, quick Search, and everything else just one click away. View mode. One guide, two ways to work through it. Scroll mode keeps every step flowing continuously down the page — perfect when you want to skim ahead or jump back to something quickly. Slide mode shows one step at a time, media and text side by side, so it feels more like a guided walkthrough. Directory sync (SCIM) automatically adds and removes team members from Microsoft Entra ID, Okta, or Google Workspace. Text-to-voice. Any step can now be read aloud, in whichever language it’s written, with your choice of voice. Shared Device Mode signs out idle sessions automatically — perfect for tablets used by multiple people. Export your data into a live-linked Excel workbook — click Refresh anytime for the latest numbers. Form fields now save every answer automatically as your team fills them in — no Submit button needed. Manage from card. Share, approve, publish, or request changes right from the knowby card — no need to open it. Built-in tutorials. Click the question mark icon anytime for built-in, up-to-date tutorials. Launching this week, we will be organising group training sessions for organisations to do with their team so look out for the email updates in the coming days. I have included a link below to how the new Knowby will look. Thanks again for your support, Team Knowby. ### 9. Centralizes SOPs Well, but Reporting and SOP Format Options Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Marco C. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Knowby?** Good place to have all Sops and company documents in one place **What do you dislike about Knowby?** The reporting side is not great and there is not many formats to create the SOPs **What problems is Knowby solving and how is that benefiting you?** Having too many versions of the same document and people accessing the wrong version. **Official Response from catriona H:** > Hi Marco, thanks a mill for taking the time to write a review and provide feedback on the reporting. We are about to release an updated version of the Knowby Platform with a New Excel connector — where organisations can now pull live, refreshable Knowby data (members, teams, completions, ratings, etc.) directly into Excel and use that data as they require for reporting. We will also be adding Text-to-Speech (TTS) functionality where users can have the instructions read back to them in their preferred language. There are a lot of other updates coming so look out for the email update in the next 1 - 2 weeks. We can also provide you and your team free group training to bring you through the new features and a refresher on existing features so you can get the most out of the platform. I would like to get more insights from you on the feedback around 'not many formats to create SOPs' if you can email support@knowby.co and we can organise a direct call or group training as you wish. We have also recently released Knowby Capture and an updated version of PDF converter where you can record your screen and Knowby Capture will create step-by-step guides of your on screen processes. You can convert PDFs into guides too. I'll include a link with more information below. These features are all included in your current plan. Thanks again, Cat from the Knowby Team. ### 10. Intuitive and Effective Solution for Procedure Learning **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Knowby?** I like how easy Knowby is to use, and I enjoy the feature where I can set up tasks, which makes it really easy to use. It's helpful because workers are able to learn how to use different things. The setup was quite easy, and the team was nice and friendly, helping me work everything out quickly. I also appreciate how it helps people relearn anything if they've forgotten and allows us to see what customers and workers need to learn. **What do you dislike about Knowby?** I don’t dislike anything about Knowby. **What problems is Knowby solving and how is that benefiting you?** Knowby helps people learn our procedures and relearn if they forget. It also allows us to see what customers and workers need to learn. **Official Response from catriona H:** > Hello valued Knowby customer, thank you so much for your positive review of the Knowby platform and our team members. The scheduling feature is indeed very handy especially for periodic tasks that need to be carried out in line with quality and compliance requirements. We will be launching some great new features in the next few days so look out for the email update. We will be organising free group training sessions your any organisation who wants to get their team up to speed on the new features and how Knowby can help streamline processes, learning and safety across departments. Thanks again for your support, Team Knowby ### 11. Easy to Use, Fast to Start, and More Impactful Than Regular SOPs **Rating:** 5.0/5.0 stars **Reviewed by:** Gavin K. | Head of H&S Systems Transformation, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Knowby?** Easy to use, fast to get started and more impactful than regular SOP's **What do you dislike about Knowby?** Not much! It meets most of our organizational needs. **What problems is Knowby solving and how is that benefiting you?** Knowby allows SOPs to be created quickly by people in the field. The video SOPs are much better than traditional procedures and allow for fast knowledge transfer across a broad range of people with different language and literacy levels. **Official Response from catriona H:** > Hi Gavin, thanks a million for the great review of Knowby as a better way to create and share SOPs! We have just launched Knowby screen capture features so you can capture on screen processes now too and also transform PDF SOPs into the step-by-step format too so be sure to check it out. ### 12. Simple Setup and Instructions Make Knowby a Hit **Rating:** 5.0/5.0 stars **Reviewed by:** Jonas D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Knowby?** I like the simplicity of Knowby. It makes it valuable because it explains all of the instructions easily and simply to our tenants. The initial setup was very easy. **What do you dislike about Knowby?** Nothing **What problems is Knowby solving and how is that benefiting you?** Knowby handles all our base instructions for tenants by using laminated QR codes they can scan. Its simplicity makes it valuable as it explains instructions easily and clearly. **Official Response from catriona H:** > Hi Jonas, thanks so much for the positive review of Knowby. We are about to release a new version of Knowby with some great new features so look out for the email update coming in the next few days. We will have a new homescreen, Text-to-voice; any step can now be read aloud, in whichever language it’s written, with your choice of voice, a new excel exporter so you can export your data into a live-linked Excel workbook — click Refresh anytime for the latest numbers. I have added a link to how the new home screen looks, launching this week. Thanks again from Team Knowby ### 13. Intuitive Design That’s Easy to Set Up and Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Knowby?** Intuitive design, easy to set up and use quickly, practical **What do you dislike about Knowby?** nothing, i really can't think of anything... **What problems is Knowby solving and how is that benefiting you?** able to instruct people how to use my products, people who are living in different time zones, different countries, different levels of education and literacy **Official Response from catriona H:** > Hi Knowby customer, thank you so much for your Knowby review. We are happy to hear that you like the intuitive design and easy set up. Even as we add new features, our aim is to keep the platform as easy to use for both creators of the instructions and the viewers. We are releasing a new version of the platform this week with some great new features so look out for the email update in the next few days. Thanks again for your support, Team Knowby ### 14. Easy to Use with Great Help Desk—Still Growing with Helpful Upgrades **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Knowby?** Knowby is easy to use, and the help desk has been great. **What do you dislike about Knowby?** Being a newer software, we had to wait for upgrades, but the Knowby team has been helpful and eager to hear our feedback. **What problems is Knowby solving and how is that benefiting you?** Everyone has access to the most updated version of our SOPs. Also, it is easy to share with people outside of our company. **Official Response from catriona H:** > Hi Knowby Customer, Thank you for taking the time to review Knowby. One of the key challenges for our development and design teams has been maintaining the platform’s simplicity while continuously adding new features and functionality. We’re pleased to say that Knowby remains just as intuitive and easy to use today as it was when we first launched. Customer feedback plays a central role in our product development. Many of our newest features have been driven by the needs and suggestions of our early adopter clients. To make this process even more collaborative, we’ve created a feature request portal where customers can suggest, discuss, and vote on future enhancements: https://suggest.knowby.co/ We’ve also recently launched Knowby Capture, a powerful new tool that enables you to capture screen-based processes and automatically convert them into step-by-step guides. It also provides a simple way to transform PDF documents into a digital, trackable workflow format. Thank you as well for your kind words about our support team and help desk. We’re always happy to arrange a demo to showcase the latest features, discuss your use cases, and gather your feedback. Happy to hear that your team now have access to date SOPs - on of our goals is that everyone should have access to the know-how they need to do their jobs and keep them safe so we are glad to be a part of that process with you. If you have any questions or would like to schedule a demo to see the latest features, please contact us at support@knowby.co. Thank you again for your support and feedback. Kind regards, The Knowby Team ### 15. Knowby Pro: Clear, quickly learned, and enormously helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Knowby?** Knowby Pro is easy to understand, clear, quick to learn, and helps us tremendously. **What do you dislike about Knowby?** So far, there are no disadvantages for us. Found bugs or ambiguities were immediately fixed. **What problems is Knowby solving and how is that benefiting you?** The problem is the transfer of knowledge. Knowby Pro solves this problem by allowing simple short, as well as complex instructions to be quickly created and shared. ### 16. Effortless SOP Creation with Unmatched Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Craig P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Knowby?** Simplicity at its best! - Professional easy to create standard operating procedures and instructions. Great forward thinking innovative team. **What do you dislike about Knowby?** Transmag UK has worked hard with Knowby and have yet to find a feature or function that we dislike. **What problems is Knowby solving and how is that benefiting you?** Allowing Transmag UK to 'front end' 'user compliance' on a high voltage electrical safety product for substation entry. **Official Response from Clint Collins:** > Thanks so much for the thoughtful review, Craig — we really appreciate you taking the time to share your experience. It’s great to hear Knowby is helping simplify SOP creation and support user compliance. We’re grateful for the feedback and for working with teams like yours. ### 17. Knowby in a manufacturing company **Rating:** 4.5/5.0 stars **Reviewed by:** Gavin K. | Head of Health and Safety Systems Transformation, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Knowby?** Knowby is easy to use and intuitive. It is more engaging than traditional documents and procedures. It is a great tool to use with people of varying literacy levels and from non English speaking backgrounds. **What do you dislike about Knowby?** I really like the simplicity and visual focus of Knowby Pro, but if I had to pick something, I’d say it can feel a bit limited when it comes to customization and advanced features. For teams that need more in-depth reporting or integrations, it might not tick every box. That said, for quick, clear instructions, it does a great job! **What problems is Knowby solving and how is that benefiting you?** It is making boring, poorly written work instructions more engaging and interesting for end users. Being accessible on mobile devices aligns with how people today live their lives. **Official Response from Clint Collins:** > Thanks so much for the great feedback, Gavin! Love hearing that Knowby’s making a real impact, especially with diverse teams and mobile access. We’ve got exciting upgrades coming soon — including deeper reporting and integration capabilities — to make Knowby even more powerful for teams like yours. Appreciate you being part of the journey! – Clint from Knowby Pro ### 18. Effortless How-To Creation for Everyone **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2025 **What do you like best about Knowby?** I appreciate how easy it is to create how-to guides that are straightforward and accessible, making them easy to understand for people of all backgrounds. **What do you dislike about Knowby?** What would be helpful is if it had auto capitalization at the start of sentences. **What problems is Knowby solving and how is that benefiting you?** Getting new employees up to speed quickly and ensuring that all job are completed in a safe way. **Official Response from Clint Collins:** > Thanks for taking the time to share your feedback — we really appreciate it. We’re always looking to improve the experience, and input like this helps us prioritise refinements going forward. ### 19. Easy to Use and Creates Instructions in Minutes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Knowby?** Knowby's instructions platform makes it very easy to create and share instructions. I upload a video and it's AI function creates the step-by-step guides for me. Once created, I can use the in-built editor to edit any of the steps, add annotations, links to more detailed documents etc. I can share by QR code which makes it very accessible for remote or manual workers to access on site. Once I update the instruction, it is updated on the system instantly for teams to access. **What do you dislike about Knowby?** It doesn't have an built-in screen recorder yet but I believe that is on the way. **What problems is Knowby solving and how is that benefiting you?** Time to train new staff, time to productivity. Reduces strain on customer support as users have clearer instructions and are less likely to need to call for help. There is less reliance on key staff members. Reduces downtime of machines and also frees up key staff from repetitive training tasks. New staff feel more capable to perform their tasks and it reduces frustration amongst new staff and trainers. Non-English speaking staff feel more supported and have the option to access instructions in their own language and can walk through tasks on their own. There is less room for error and lower risk of health and safety incidents. Mandatory steps mean that no instructions are skipped over for compliance and OHS reasons. **Official Response from Clint Collins:** > Thanks so much for the wonderful feedback! Great to hear how Knowby’s making things easier and more accessible for your team. You’re absolutely right — a built-in screen recorder is on our roadmap, and we’re excited to bring that to life soon. – Clint from Knowby Pro ### 20. Making onboarding seamless and easy with clear instructions and visuals. **Rating:** 4.5/5.0 stars **Reviewed by:** Jason A. | Regional Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Knowby?** We have streamlined the onboarding of new staff. With it's user-friendly functionality, staff are getting onboarded a lot faster and with more confidence. It was easy to get started with a straightforward implementation and integrated easily with our platform and processes. **What do you dislike about Knowby?** Hard to pinpoint a downside when this is delivering such great results. **What problems is Knowby solving and how is that benefiting you?** Knowby is brilliant for the creation of instructions but, more importantly, to keep everything up to date. Thje speed and competency of the onboarding process has improved 10 fold. In a remote work environment, this is a powerful tool that gets people together fast. **Official Response from Clint Collins:** > Thanks so much for the great review, Jason! Awesome to hear Knowby’s helped speed things up and made onboarding smoother for your team. Really glad the clear steps and visuals are hitting the mark — that’s exactly what we built it for. Appreciate you being part of the Knowby community! – Clint from Knowby Pro ### 21. Make instructions alot easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2025 **What do you like best about Knowby?** Makes it easier to create in short time. **What do you dislike about Knowby?** It can sometimes glitch the videos and prevent them from working. But I'm sure that will be fixed. **What problems is Knowby solving and how is that benefiting you?** Making it easier to spread between our fitting agents and able to show videos to them instead of pictures with a massive description **Official Response from Clint Collins:** > Thanks for the great feedback! Really glad Knowby’s helping you get instructions out quickly and making it easier to share with your team. And you’re absolutely right — the video issue was due to Microsoft ending support for H.265 on Edge. We’ve since rolled out support for multiple video formats, so things should be much smoother now! – Clint from Knowby Pro ### 22. Easy to Create, excellent value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Derek M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Knowby?** Very intuiituve to use, we picked it up straight away. Loved the "marked complete" steps, found this very useful. The ability to easily edit/update our instructions made it superior to anything we have used. **What do you dislike about Knowby?** No offline ability, but apparently it is about to be rolled out. **What problems is Knowby solving and how is that benefiting you?** It makes creating/editing/storing our instructions/processes for anything simple. It has signifigantly saved us time and $$$. Such a simple solution, i can see so many applications for Knowby - [View Knowby pricing details and edition comparison](https://www.g2.com/products/knowby/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+02%3A31%3A37+-0500&secure%5Bsession_id%5D=19de337f-2cad-45f3-a208-bcae8c2d800d&secure%5Btoken%5D=b891aa51feb0f36d24a00319331812a572451ba7aeb95c41ffe96515e26b41b8&format=llm_user) ## Knowby Integrations - [Automate®](https://www.g2.com/products/automate/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [IFTTT](https://www.g2.com/products/ifttt/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Mattermost](https://www.g2.com/products/mattermost/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate-microsoft-power-automate/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [Pipedream](https://www.g2.com/products/pipedream/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Tray](https://www.g2.com/products/https-www-tray-com-br-tray/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk - Custom Data Actions](https://www.g2.com/products/zendesk-custom-data-actions/reviews) ## Knowby Features **Workflow & Automation** - Safety checks & inspections - Customizable Workflows - Dynamic SOP Promotion - Nonconformance Event Management - Safety & Incident Logging / Compliance Reporting **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **Platform Basics** - Screen Capture - Video Capture - Image Editor **Task Tracking** - Activity Feed - Task Schedules - Comments **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Knowledge Base** - Q & A - Link Sharing - Searchable **Execution** - Planning - Scheduling - Collaboration **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Platform Content** - Scrolling Capture - Text Extraction - Screen Record **Checklist Options** - Templates - Native Forms - Downloadable Manuals **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Security** - Verification - Role-Based Permission - Public vs Private **Analytics & Reporting** - Monitoring - KPIs - Customizable Analytics / BI Integration **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) **Platform Additional Functionality** - File Sharing - Platform Search **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Enterprise Management** - Cross & Multi‑Site Governance - Site Reporting and Analytics - Cross‑Site Collaboration & Communication - Multi-Device Scalability - Role-Based Access Control (RBAC) **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Agentic AI - Screen and Video Capture** - Autonomous Task Execution **Knowledge Capture** - Frontline Knowledge Capture & Sharing - Content Versioning & SOP Updates - Embedded Microlearning - Offline Knowledge Access **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Communication** - Social Features - Tagging - Upload - Comments **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Agentic AI** - Actions & Autonomous Execution - Real‑Time Translation & Transcription - Predictive & Prescriptive AI **Data & Integration** - Open API & Extensibility - ERP / MES / EAM Integration ## Top Knowby Alternatives - [Scribe](https://www.g2.com/products/scribe/reviews) - 4.8/5.0 (901 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,634 reviews) - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,528 reviews)