The topics covered are relevant and seem to be constantly improving. Campaign delivery is straightforward, and record-keeping into our GRC Tool was easy to implement. It makes record-keeping simple, which makes it easier to stay prepared for FedRAMP audits. Phish campaigns are simple and effective. Review collected by and hosted on G2.com.

I don’t like that when I clone a previous campaign, it automatically defaults to the current date, which can effectively cause the campaign to start too quickly. Review collected by and hosted on G2.com.

Simulated phishing campaigns are great and there is good content in the mod store. I believe this makes our team more informed and stronger. Review collected by and hosted on G2.com.

Nothing We like the options for real people or cartoon videos, and the amount of options to pick from. Review collected by and hosted on G2.com.

I like the fact that it is always evolving to new practices and threats. I can choose the time duration and cater to our employees. There is also a variety like videos and games which keeps it a bit more entertaining for our employees. Review collected by and hosted on G2.com.

There was a time where someone else tried to do a competition and sent the link to a series of videos for everyone to watch and those that completed it received a company prize. We were unable to track who actually watched the video of the link was sent. Review collected by and hosted on G2.com.

KnowBe4 has proven to be an excellent security awareness and training platform with ease of implementation and superb customer support. The solution is intuitive, well-structured, and highly effective in strengthening employees’ understanding of cybersecurity risks. The phishing simulation campaigns are realistic and easy to customize, helping users recognize and respond to real-world threats with greater confidence.

The training content is comprehensive, regularly updated, and suitable for users at all levels, making it easy to use and build a strong security-first culture across the organization. Reporting and analytics are clear and actionable, allowing administrators to track progress, measure risk reduction, and demonstrate compliance with industry standards. Review collected by and hosted on G2.com.

False Positives or Scoring Frustrations

Focus heavily on email phishing and less on newer social engineering vectors like vishing (phone), SMS scams, or deepfake tactics Review collected by and hosted on G2.com.

KnowBe4 Security Awareness Training feels like a complete solution. They offer a lot of material across a wide range of topics, giving users knowledge and guidance in a way that isn’t boring or drawn out.

The ability to automate phishing tests on a recurring schedule, along with how easy it is to swap phishing templates within an automated campaign, is extremely beneficial. The Phish Alert email plugin also makes it simple for users to report suspected phishing emails.

Creating dynamic groups based on user attributes, so you can target different lines of business for certain training without ever having to manually add a user to a group.

I’ve looked at other solutions over the years, and none of them fully replace what KnowBe4 can do. Most were missing some basic functionality and the level of automation I’ve gotten used to. Review collected by and hosted on G2.com.

If you want to create your own content with questions or a quiz, you’ll need to use third-party SCORM software to build and complete it. Review collected by and hosted on G2.com.

The "set it and forget it" nature of the automation. Being able to sync with Azure AD/Okta and schedule an entire year’s worth of monthly phishing simulations and quarterly trainings in a single afternoon is a massive time-saver. The content library is also powerful; having access to different "brands" of training (like The Inside Man series) keeps users engaged so they don’t feel like they’re watching the same dry HR videos every year. Review collected by and hosted on G2.com.

The administrative interface is incredibly powerful but has a bit of a steep learning curve for new admins. There are so many sub-menus that it can be easy to lose where a specific setting is located. Additionally, some of the older localized content for international teams can feel a bit dated compared to the newer flagship series. Review collected by and hosted on G2.com.

I like KnowBe4 Security Awareness Training because it covers diverse cybersecurity topics, which include important areas like Phishing, Spear Phishing, AI, Email Compromise, Hacking, and Ransom. This comprehensive coverage helps in enhancing the awareness among end-users in our organization and significantly augments our security posture. I also appreciate that after training, our employees work as a Human Firewall, which is vital as the last line of defense. Because of the training, I notice that users are more vigilant and careful when interacting with emails and other internet-related activities. Additionally, the initial setup was pretty easy, and our success manager helped us a lot, which was a great support. Review collected by and hosted on G2.com.

There are so many content that require upgrade of the account. Those should be made available to all. It would be better to have one type of license only. Review collected by and hosted on G2.com.

I love the new Orchestration feature. It's a great way to introduce AI into our environment, taking over the task of creating new campaigns and trainings. It offers tailor-made trainings and campaigns to the users, resulting in a more personal experience. It focuses on areas where users may not be as secure, resulting in a tighter and more well-rounded security experience. The integration with 365 makes the setup fairly easy, as it handles the majority for you, and with Orchestration, we were able to start trainings on users all within a few hours. I also appreciate how it plugs into our 365 for phishER, allowing users to report emails, which we can then inspect safely and decide what to do with them. Review collected by and hosted on G2.com.

There are some UI choices which make it a little cumbersome to navigate. An example of this is not being able to add users to a group when on that group page. You should also be able to add users to groups from a user's page as well. Review collected by and hosted on G2.com.

I really enjoy the vast library of training material that KnowBe4 Security Awareness Training offers. It allows us to create diverse monthly training sessions without repeats. It's also fun to design monthly phishing and vishing campaigns, which keep the experience engaging. It's exciting to see new features continually being introduced by KnowBe4, keeping the platform fresh. Moreover, the initial setup was pretty straightforward, thanks to the comprehensive documentation they provide. Review collected by and hosted on G2.com.

The animations and voice actors used in some of the training could be improved. Some of the animations feel low quality and boring, losing users' attention fast. Furthermore, the voice acting and animation can make it feel more like a children's show, leading users not to take it as seriously as they should. Review collected by and hosted on G2.com.

I really like the amount of options available in KnowBe4 Security Awareness Training. It's easy to use and has a great variety of support options. The variety of material offered is impressive, and the reporting options are really useful. I also appreciate the continued improvement of the platform. The training materials are not boring or complicated, can meet the audience, and are customizable, which makes the overall experience much better. Review collected by and hosted on G2.com.

The first line of support is a bit frustrating for me. When I put a ticket in, I feel like I'm treated as if I don't know anything, which can be annoying. Also, the default dashboards could use some improvement. Review collected by and hosted on G2.com.