It offers many campaign templates, organized by industry and category, which makes it easy to find exactly what you need. It integrates well with other modules within the KnowBe4 ecosystem such as training and AI. The solution is well priced for the value we get, and it has great support Review collected by and hosted on G2.com.

Sometimes the performance lags a bit, and I suspect it’s because their data centers are located outside our region. Overall, its abilities and capabilities are more appealing to me than the UI. Review collected by and hosted on G2.com.

It makes a life easier to manage emails and phishing attempts Review collected by and hosted on G2.com.

Not that I know off _ It looks all is good and working Review collected by and hosted on G2.com.

I like that KnowBe4 PhishER/PhishER Plus can automatically pull the threat emails if reported by a user. I also found the initial setup to be easy. Review collected by and hosted on G2.com.

I don't like the limit of 200 deletions at a time for quarantined emails with KnowBe4 PhishER/PhishER Plus. We need to be able to permanently delete threat messages or at least manually do so in bulk. Review collected by and hosted on G2.com.

Performance of platform. Responsiveness to potential issues within our association Review collected by and hosted on G2.com.

Implementation- Not all staff use it because they either don't know how to start the implementation process or too confusing for finish the set up Review collected by and hosted on G2.com.

We have seen an increase in reporting of phishing emails. As our training and testing has been going users are reporting and responding to real threats. Review collected by and hosted on G2.com.

More Integrations and reporting capabilities Review collected by and hosted on G2.com.

I find the detail I'm able to see and the sandbox environment in which to detonate emails to determine if there is a threat, as well as the automation for known emails to free up some of my time. Review collected by and hosted on G2.com.

I find it does not always return clean emails to inbox's and instead leaves them in the Junk Email folder. This might be something with how our account is configured, but I have not been able to determine what is causing this to happen. Review collected by and hosted on G2.com.

Very easy to use and genuinely user-friendly. Being able to quickly extract reported emails from users’ mailboxes is a huge time-saver and makes the whole process much more efficient. Review collected by and hosted on G2.com.

Only thing I dislike is not knowing about it sooner Review collected by and hosted on G2.com.

I love that users can quarantine emails and I can release them back or have those emails be flagged and pulled from all users' email inboxes. Review collected by and hosted on G2.com.

There currently isn't single sign on but I heard that is coming. Review collected by and hosted on G2.com.

PhishER allows me to create some automation to help respond to users on a timely basis. For example, I can create rules that look for Spam keywords and automatically send a response thanking our users for their due diligence and give them some advice on reducing spam emails in the future. Additionally, if there are emails reported that PhishER has defined as a threat, or upon review I have decided is a threat, I am able to query our entire Outlook system and find messages that match the criteria, then pull and quarantine these messages. Review collected by and hosted on G2.com.

As bad actors continue to evolve, sometimes they are able to send to users, and the receiver's email is not located in the header. Sometimes this prevents the query from working as expected to remove these emails/threats from other users' inboxes. Review collected by and hosted on G2.com.

I love being able to easily review messages submitted by my users and to be able to give them feedback, and take action if needed. Being able to easily find and delete or quarantine messages from all of my users inbox is an amazing feature. Lately I have seen multiple instances where a "Global" PhishRIP was started and pulled a number of emails from my users, potentially saving us from a phishing incident.

I have used the customer support a couple of times and they have been knowledgeable and helpful every time. Review collected by and hosted on G2.com.

It's a bit frustrating that you have to first log into the KB4 training portal before being able to access the Phisher Plus interface. (This looks like it is getting fixed soon in the new unified login process.)

I wish that I would be able to simply enter an email address to initiate a PhishRIP, instead of having to wait for a user to send in a malicious email. Review collected by and hosted on G2.com.