--- title: KnowBe4 PhishER/PhishER Plus Reviews meta_title: 'KnowBe4 PhishER/PhishER Plus Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 572 reviews by the users' company size, role or industry to find out how KnowBe4 PhishER/PhishER Plus works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 572 scale: '5' date_modified: '2026-08-13' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # KnowBe4 PhishER/PhishER Plus Reviews **Vendor:** KnowBe4, Inc. **Category:** [Incident Response Software](https://www.g2.com/categories/incident-response) **Average Rating:** 4.5/5.0 **Total Reviews:** 572 ## About KnowBe4 PhishER/PhishER Plus KnowBe4 PhishER Plus delivers automated incident response to eliminate SOC noise and remediate malicious emails across your organization simultaneously. It leverages AI to categorize reported messages across email and Microsoft Teams, automatically responding to reporters, flagging high-risk messages, and removing threats across all mailboxes. SOC teams can even flip malicious messages into training simulations to see who would have fallen victim. Customers report saving upwards of 99% of triage time, highly praising the platform's intuitive, user-friendly interface that transforms overwhelming manual workflows into fast, consistent actions. This layer of defense reviews threats slipping past other security layers, offering a single pane of glass view with leading third-party integrations like CrowdStrike, Webroot, and VirusTotal. PhishER Plus turns manual email triaging into a proactive, automated security posture. ## KnowBe4 PhishER/PhishER Plus Pros & Cons **What users like:** - Users appreciate the **effective phishing tests** and monitoring features of KnowBe4 PhishER, enhancing overall security awareness. (42 reviews) - Users appreciate the **Email Security features** of KnowBe4 PhishER for proactively managing email threats effectively. (25 reviews) - Users value the **automation of email triage** , enhancing efficiency in identifying and managing phishing threats effectively. (19 reviews) - Users value the **ease of use** of KnowBe4 PhishER, enhancing the efficiency of spam email triage and reporting. (18 reviews) - Users value the **security features** of KnowBe4 PhishER, enhancing safety while minimizing administrative workload. (15 reviews) - Setup Ease (12 reviews) - Users appreciate the **streamlined threat detection** of KnowBe4 PhishER, making phishing email management effortless and efficient. (12 reviews) - Automated Response (9 reviews) - Features (9 reviews) - Task Automation (9 reviews) **What users dislike:** - Users experience issues with **email management** , as emails often end up in Junk folders or lack troubleshooting clarity. (8 reviews) - Users experience frequent **false positives** , complicating automation and demanding ongoing manual review for better accuracy. (8 reviews) - Users note **ineffective email security** , as phishing emails often bypass inbox and remain in junk folders, complicating management. (8 reviews) - Users find the **inefficient automation** problematic, requiring manual intervention and lacking consistent detection for phishing campaigns. (6 reviews) - Users find the **setup difficult** , requiring time and careful understanding before fully utilizing PhishER/PhishER Plus. (6 reviews) - Lack of Automation (5 reviews) - Users find the **difficult setup** process of KnowBe4 PhishER/PhishER Plus to be time-consuming and challenging. (4 reviews) - Inefficient Alerts (4 reviews) - Users find the **learning curve intimidating** for setup, requiring additional assistance for effective use of PhishER/PhishER Plus. (4 reviews) - Poor Interface Design (4 reviews) ## KnowBe4 PhishER/PhishER Plus Reviews ### 1. Great for Phishing Reviews but Pricey **Rating:** 3.0/5.0 stars **Reviewed by:** Jason H. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I find KnowBe4 PhishER/PhishER Plus easy to use, which is probably one of its best features for me. It simplifies the process of reviewing reported phishing emails by collecting them in one place and facilitates blocking emails, URLs, and file hashes, enhancing our company's security. The integration with VirusTotal is particularly beneficial—it scans links and files in reported emails and informs me about any reports from its vendors, which aids in making informed blocking decisions. The initial setup was pretty simple, thanks to clear instructions and helpful support. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The price is a bit high and they require a 3-year contract, which prevents me from trying their competitors. The platform can be slow to respond at times, but that may be due to network traffic - it's hard to tell. I have often had the blocked emails fail due to hitting a max limit, which appears to be Microsoft related. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** I use KnowBe4 PhishER/PhishER Plus to review phishing emails, making it easier for users to report them. It centralizes reports for action, like blocking threats, which boosts security. The VirusTotal connection enhances decision-making for blocking, and its simplicity aids usability. ### 2. User friendly and great support! **Rating:** 4.0/5.0 stars **Reviewed by:** Scott W. | Executive Director of Instruction, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about KnowBe4 PhishER/PhishER Plus?** PhishER also helps sort and prioritize suspicious emails automatically, making it easier to focus on the ones that pose the biggest risk. It pulls together emails reported by users into one place, helping your team respond faster, spot patterns, and better protect staff from future phishing attempts. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** There are so many comprehensive features built-in, it can be difficult at times to ensure you're using all the features. Additional quick-start guides, simplified setup wizards, or more role-based dashboards would make it even easier for teams to maximize everything the platform offers without feeling overwhelmed. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Staff is more cognizant of emails that come in and when to open/click on items in the email. There is an awareness to suspicious emails like never before. Staff is "on guard" and doing their part to help protect our organization and themselves. ### 3. Lacking in key areas including features, reporting, and support. **Rating:** 0.0/5.0 stars **Reviewed by:** Jeff G. | Business Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** That we have an actionable portal in which to sandbox potential threats. In most cases, it does a good job determining if a reported email is either a threat, spam or clean. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** PhishER is lacking in key areas including features, reporting, and support. It does not offer the robust capabilities found elsewhere in the KnowBe4 ecosystem, particularly when compared to KSAT. The interface feels unpolished, and the platform frequently struggles to process requests, often running slowly and encountering errors more often than is acceptable for a security product. Automation capabilities are minimal. Beyond basic keyword-based tagging, there is very little available to meaningfully streamline workflows or reduce manual effort. Reporting is another major weakness—built-in reports provide limited actionable insight and pale in comparison to the comprehensive reporting available in KSAT. My experience with PhishER support has been particularly disappointing. Issues are routinely minimized or described as “expected behavior,” even when the platform becomes difficult or impossible to use. It is apparent that frontline support agents lack sufficient training and escalation support from senior staff and the development team. If you are considering PhishER because you have been impressed with KnowBe4’s KSAT product, be aware that the same level of polish, investment, and maturity has not been applied here. Based on my experience, PhishER does not currently meet the expectations one would reasonably have for a product in this space. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Through the KnowBe4 Phish Alert Button (PAB), end users have tool to quickly delete and report suspected threats to the IT department. However, the engine itself, through which the IT department processes these reports, suffers greatly from shortfalls described in the main review. ### 4. PHishER is a great product. **Rating:** 4.5/5.0 stars **Reviewed by:** Derek D. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I like the automated triage that helps prioritize risky emails, the threat intel that helps us confirm if something is malicious, and the ability to group similar phishing emails so we can clean them up faster across the company. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I’d like to see the automation and similar message detection become more consistent. Sometimes it misses emails that are clearly part of the same campaign and needs manual tuning. It would also be nice to have a bit more flexibility and visibility when building and troubleshooting automation workflows. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It solves the problem that many people get duplicate emails in their inboxes. By one reporting it, we can remove it from all user's accounts, saving others time, and not having to figure out if it's a Phishing email. ### 5. Efficient Email Threat Detection with User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Arrow W. **Reviewed Date:** February 09, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I really like that KnowBe4 PhishER/PhishER Plus lets users across our company simply click a button to report suspicious emails, which significantly boosts its adoptability. It's also very easy to set up. The initial automated analysis is crucial in making our decision-making process quick and effective, allowing us to evaluate emails and determine the correct course of action almost instantaneously. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I wish the tool had a partnership with a company like any.run to allow us to analyze attachments in a safe environment real-time within the platform to see if there's malicious code or additional attack vectors embedded inside attachments. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** I use KnowBe4 PhishER to quickly evaluate suspicious emails and decide the correct course of action. Its initial automated analysis is crucial for our decision-making, streamlining the process of determining if emails are phishing attempts. ### 6. PhishER Automates Responses and Streamlines Threat Quarantine **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron L. | IT Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** PhishER allows me to create some automation to help respond to users on a timely basis. For example, I can create rules that look for Spam keywords and automatically send a response thanking our users for their due diligence and give them some advice on reducing spam emails in the future. Additionally, if there are emails reported that PhishER has defined as a threat, or upon review I have decided is a threat, I am able to query our entire Outlook system and find messages that match the criteria, then pull and quarantine these messages. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** As bad actors continue to evolve, sometimes they are able to send to users, and the receiver's email is not located in the header. Sometimes this prevents the query from working as expected to remove these emails/threats from other users' inboxes. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** PhishER gives us a second and third line of defense against potential threat emails. It allows our human firewall to review and interact and then once reported can help to quarantine the messages that made their way through our incoming filter. **Official Response from Isa Munoz:** > Thank you for sharing how PhishER's automation and quarantine capabilities are strengthening your security defenses, Aaron! We appreciate your feedback about the challenge with hidden receiver addresses in headers. Our team is continually working to enhance threat detection and quarantine functionality to stay ahead of evolving attacker techniques, and insights like yours help guide those improvements. ### 7. Easy to use croudsourced spam and phishing email product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I love being able to easily review messages submitted by my users and to be able to give them feedback, and take action if needed. Being able to easily find and delete or quarantine messages from all of my users inbox is an amazing feature. Lately I have seen multiple instances where a "Global" PhishRIP was started and pulled a number of emails from my users, potentially saving us from a phishing incident. I have used the customer support a couple of times and they have been knowledgeable and helpful every time. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** It's a bit frustrating that you have to first log into the KB4 training portal before being able to access the Phisher Plus interface. (This looks like it is getting fixed soon in the new unified login process.) I wish that I would be able to simply enter an email address to initiate a PhishRIP, instead of having to wait for a user to send in a malicious email. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** PhishER+ allows me to have users submit emails for review directly into a single interface where I can look at them and act accordingly. Further, having the crowdsourced list of known bad URLs and senders is a powerful feature. I love the ability to integrate with VirusTotal to automatically scan attachments right from the review pane is a great feature. ### 8. Love PhishER **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Once you identify a message as a threat in the PhishER console, PhishRIP can automatically search all your users’ mailboxes and "rip" that email out before anyone else clicks it **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Users are diligent, but 90% of what they report is actually "noise"—newsletters, HR announcements, or legitimate spam. Your analysts waste time manually opening and inspecting safe emails to find the one real threat. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Stop a localized attack from becoming a company-wide breach in seconds. I don't have to manually hunt for who else received the email or rely on users to delete it themselves. ### 9. Effortless Phishing Management with KnowBe4 PhishER Plus **Rating:** 5.0/5.0 stars **Reviewed by:** Monica H. | Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** What I like best about KnowBe4 Phish ER/ PhishER Plus is how much it simplifies and automates the process of managing reported phishing emails. It turns what could be an overwhelming volume of user-reported messages into a streamlined, organized workflow. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I haven't found anything that I dislike about the KnowBe4 PhisER/PhisER Plu **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** The overwhelming volume of user-reported phishing emails and the time it takes to investigate them manually. Before using PhishER, our team spent a lot of time sorting through reports to determine which ones were real threats and which were false positives. ### 10. Effective Training, Seamless Setup with KnowBe4 PhishER **Rating:** 3.5/5.0 stars **Reviewed by:** Cindy C. **Reviewed Date:** October 22, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I appreciate the effective training modules that I can share with my staff, which are instrumental in teaching them to identify phishing emails and know how to react appropriately. The setup process was smooth, thanks to a great implementation team who handled everything. I find the realistic regular emails that test various aspects of phishing emails to be very helpful for staff training. The testing emails seem so real, providing true tests for the staff, and I value their contribution to developing a vigilant team. These features make me consider purchasing KnowBe4 PhishER Plus again due to their practical application in improving staff awareness and security posture. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I would prefer to have our former representative, Emmy, back because she was fantastic and proactive. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** I use the product to train staff on identifying phishing emails, improving our email security by testing with realistic email scenarios. ### 11. Customizable Phish Testing Platform That Engages Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Megan K. | Chief Financial Officer **Reviewed Date:** February 09, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I like the Phish testing and the customization of the emails. It's great that we can customize the phish tests to fit our specific business and industry needs. Additionally, the initial setup of KnowBe4 PhishER/PhishER Plus was easy for us. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I wish when people reported emails using the Phish email that it would give them more info, like if it is spam, threat or clean. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It's our first platform to test employees on phishing emails with consequences for failure. ### 12. It is a decent tool for training and testing users **Rating:** 4.0/5.0 stars **Reviewed by:** Giovanni P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** It is great to be able to send phishing tests to users, and monitor if they passed or failed. Also, scheduling annual trainings is easy. Multilingual is also a great feature. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The web design could be better, it feels out of date. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Mostly training ### 13. Effortlessly Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Jason T. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Automation & Efficiency Automated triage of reported emails using rules and AI (PhishML). PhishRIP automatically removes confirmed phishing emails from inboxes across the organization. Global Blocklist prevents known threats from reaching users by leveraging crowd-sourced intelligence. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Users report frequent false positives, which complicate automation and require manual review. Some feel the machine learning model needs better tuning to distinguish spam from actual threats **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It help to help the IT enviroment safe from phishing attacks. User are more aware of the phishing attacks ### 14. Essential Tool for IT Security and Phishing Protection **Rating:** 5.0/5.0 stars **Reviewed by:** Alex J. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** As part of the IT department, it is essential to know when people receive phishing emails so we can address the issue as quickly as possible. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Sometimes the button does not work when Chrome updates. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** We are actively working to prevent phishing attacks, and this solution has proven to be an effective defense tool. ### 15. Effortless Email Triage Makes Identifying Threats Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Dave H. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Knowing the phished emails sent by our users are triaged as they are reported making it easier to determine if one is actually legit. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** A better understanding of how to eliminate a mass email that has been delivered to all staff where only one person sends it in as phishing. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** The solution has provided an greater indepth understanding by our users of the threats that are consistently being sent to us and their diligence in reporting them. ### 16. Effortless Spam Triage and Phishing Tests with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** The platform is easy to use, making triage and reporting of spam emails efficient. Creating effective phishing tests is also straightforward and user-friendly. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** There isn't much more to add. The tool works well, and the team responds quickly whenever support is needed. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** This tool helps protect our team from phishing attempts while also providing valuable training to ensure our employees stay informed about the latest phishing threats. It plays an important role in maintaining our organization's security and keeping everyone up to date. ### 17. Easy Testing & Phishing Setup, but Training Campaigns Are Manual **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Easy setup on testing and phishing email **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Campaigns for training have to be setup one by aone **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** reminding staff to be careful on emails and texting, showing which staff are at high risk ### 18. Great Scam Protection, But Miss the Support Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Ken F. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Ability to delete scam and phising emails from all users after the first user reports it. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Helpful quarterly support calls were dropped once the company obtained suffiient customers. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Solved user bad behaviours ### 19. After using the system for a year it works most of the time but has false positives. **Rating:** 3.5/5.0 stars **Reviewed by:** Brian B. | Lead Infrastructure Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** It automates our analysis of phish alerted emails and frees up the helpdesk to focus on more important tasks. It's great for quickly responding to the user especially if they reported spam or a clean email. Not so much for threats though. There are false positives. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The false positives on threat emails and how it quickly purges or "phish rips" them from everyone's email is both a blessing and a curse. If it gets it right it's great. In our experience about 20% of the time it misclassifies a safe email as a threat and then purges it from the whole company. Then the helpdesk has to go in and undo everything. It's a lot of extra work. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It solves the analysis of phish alerted emails and does a great job identifying spam, and clean emails. It does okay identifying threats. It's a little too aggressive at times marking emails as threats that are not. It is very very difficult to white list safe senders. It is complicated to setup the response rules to email the user and then notify the helpdesk. **Official Response from Isa Munoz:** > Thank you for your detailed review and being a KnowBe4 customer, Brian! We understand your concerns about aggressive threat classification and whitelisting complexities, and we encourage you to reach out to our support team who can help optimize your settings to reduce false positives and simplify your response rules configuration. ### 20. Very Easy Program to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Tina B. | Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I enjoy that it is so easy to use. I work with it on a daily basis and really enjoy that it helps me in diagnosing whether an email is a phish or whether it might be safe. I enjoy the little categories on the side where it mentions how much of a threat, spam, or if it's clean. I also enjoy that it provides each step in the path and where it detected the threat at. It also really does the integration with Microsoft well as well as Fresh Service. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I don't really think there is much that I dislike, I think that it helps the security analyst out by the different areas it uses to diagnose the email and determine whether it is phishing or not. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It helps resolve the issue of our users clicking on threats and/or spam. It's also benefiting us since we use this for our security training and setting this up for the year. **Official Response from Isa Munoz:** > Thank you for sharing your experience with PhishER, Tina! We're delighted to hear how the threat categorization features and integration capabilities are making your security analysis more efficient. It's especially rewarding to know that the platform is helping protect your users while supporting your security training initiatives. Thank you for being a valued KnowBe4 customer! ### 21. PhishER **Rating:** 4.5/5.0 stars **Reviewed by:** Steve R. | Senior Director Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Determining if an email is safe or not can be difficult these days. The PhishER takes the burned off my employees and allows them to submit messages and get a near real-time response. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The AI engine at times can erroneously grade a message incorrectly. That said have seen this significantly improve over the past 30-60days. Please keep up the enhancements! **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Before we had the PhishER users had to submit support tickets to determine if a message was safe as a result, we would get 30+ tickets a day. **Official Response from Isa Munoz:** > Thank you for your review and being a KnowBe4 customer, Steve! We appreciate you sharing how PhishER has helped streamline your email security process. Glad to hear that you've noticed improvements in our AI engine's accuracy, and we remain committed to continuing these enhancements to provide even better results. ### 22. Comprehensive Console Makes Phishing Detection Easy **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Nice console that displays all needed information about a phishing message **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I wish the automatic remediation function had better controls to find polymorphic phishing emails. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Tool allows for the AI review of emails along with displaying information about phishing messages easily. ### 23. Great service, some flaws **Rating:** 4.0/5.0 stars **Reviewed by:** Joe L. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** It's a great tool for helping train users on proper email security and how to report emails. It frees up my time by automatically reviewing emails. When we first started to use the product, it was easy to implement. We only had to change a couple of things in our M365 tenant. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The PhishER button has been very temperamental. It doesn't always stay on Outlook. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It allows users to report suspicious emails and I can review them at my conveince. ### 24. Very useful tool to scan emails **Rating:** 4.0/5.0 stars **Reviewed by:** Scott M. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Setting it up is very easy. It can automatically scan emails and return the ones that are legitimate as well as not return the ones that are malicious. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** It can sometimes not scan an email and I've had to go in and manually check them. Not a huge disadvantage. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It is lightening my workload since I am the only IT person in my district. ### 25. Brilliant Product - Saves my team a considerable amount of time **Rating:** 4.5/5.0 stars **Reviewed by:** Mo V. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** The phish report button in Outlook sends the email straight to Phish ER which automatically checks the email lets the end user know if its a clean email or if it was part of a phishing simulation. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Slightly hard to manage at first until the policies are set to how you want and the admin overhead can be a challenge at first if you tell all users to report suspicious emails in this manner. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** All our users are now reporting suspicious emails which previously wasn't the case **Official Response from Isa Munoz:** > Thank you for your detailed review, Mo! We understand your concern about the manual review process, and we're constantly working on improving our automation capabilities to help teams of all sizes manage their workload more efficiently. We appreciate your feedback about how the system is streamlining your team's suspicious email reporting process. ### 26. The greatest vulnerability in cyber security is the human element. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I frequently use the Phishrip tool to remove potentially harmful emails from our domain. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I am not getting notifications when the Phish hook is used. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Allows me to quickly and easily identify malicious emails and remove them from our domain. ### 27. PhishER - Great, A Must Have **Rating:** 5.0/5.0 stars **Reviewed by:** Joe G. | Salesforce Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** As a new admin to the PhishER platform is was very easy to pickup and use from day 1. The implementation and integration processes were easy and quick. It has become a staple of our organization to fight against phishing threats. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Nothing comes to mind in terms of dislikes **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** PhishER is helping us asses threats and getting out users more aquainted with flagging emails as phishing. It is helping me filter through these and investigate questionable emails **Official Response from Isa Munoz:** > Thank you for your wonderful review of PhishER, Joe! It's especially rewarding to know that PhishER has become an essential tool in your organization's security strategy, helping both with threat assessment and improving user engagement in phishing detection. ### 28. Helpful Tool for Reporting Suspicious Emails **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** It's helpful that it is a very simple process for the end user to report a suspicious email. All they need to do it cick the Phish Alert Report button in their email and it sends it off for review. The majority of the emails are auto-categorized and with some settings configuration, can be handled automatically. The Phish RIP feature is really nice where it can pull malicious emails out of users inboxes to prevent them from clicking on something bad that was reported. The PhishER portal is also user friendly and we can easily track the status of emails that have been reported. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** One downside would be that there is some manual process still to it where we need to review the emails and initiate tasks such as Phish RIP. If you have the staff and have time to spend on doing it, it's not so bad. But if you have a smaller staff it can be harder to dedicate the time for reviewing it each day. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** PhishER is giving our users an easy option to report suspicious emails. Rather than calling our help desk or submitting a ticket, they can just submit the email with the Phish Alert Report button and it lets our IT team know something needs to be reviewed. The automated tools it provides does cut down on the number of emails we need to review manually. Overall, it's a pretty straight forward process. **Official Response from Isa Munoz:** > Thank you for your detailed review highlighting PhishER's user-friendly features! We understand your concern about the manual review process, and we're constantly working on improving our automation capabilities to help teams of all sizes manage their workload more efficiently. We appreciate your feedback! ### 29. Better Phishing Intelligence **Rating:** 4.5/5.0 stars **Reviewed by:** Michael M. | Mobile Search Columnist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Smoother integration of phish reporting and intelligence gathering than what Microsoft provides within 365. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Setting up and educating employees on best utilization **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Protecting employees and getting ahead of phish evolution ### 30. PhishER Saves you time **Rating:** 4.0/5.0 stars **Reviewed by:** Justin G. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** It makes the KnowBe4 PAB more actionable. Adding PhishER to your PAB deployment force multiply the effectiveness. PhishER takes a giant load off our our small team when it comes to analyzing messages and determining the legitimacy of them. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Creating queries is a little rough. Some of it requires knowing the query language. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It is solving the eyes on all reported emails from end users. Our small team would not be able to keep up without it. ### 31. PhishER Enhance your E-mail Security **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Easy integration with Office 365. Block lists, PhishRiP and the way it can help users learn about Phishing. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The setup requires some reading and understanding of the rules before it is fully setup. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Users are unsure which e-mails are phishing. By using PhishER we can hepl educate them and also use their reporting to blok real threats. ### 32. GIX PhishER Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Able to quickly pull phishing emails from all mailboxes. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** The UI is not as clean and helpful as it could be. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** If a phishing attack makes its way through, we're able to still provide a quick resolution. ### 33. Fantastic tool that has freed up a good deal of time for me **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** The ability to set rules and have the system respond to phishing threats without my continuos direct input is great and has saved me a lot of time. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** This may be possible and I just don't know how to do it, but i have users who will report internal newsletter and they flag as spam, i'd like to filter that out. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Evaluating phishing emails, frees me up to work on other tickets. **Official Response from Isa Munoz:** > Thank you for taking the time to leave a review and being a KnowBe4 customer! For your concern about internal newsletter reports, you can create a rule that looks for the same information you as a human are looking for and automate out those emails to further save time. Please reach out to our support team if you need help setting up this specific rule. ### 34. Really Helps **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** It makes it very easy to use employee feedback and block phishing attempts before they become a problem. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** It can take some time to setup initially and to get things just right. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It allows employees to submit suspicious emails and for us to monitor them in a secure environment. The PAB makes it simple for users to submit. We have seen a valuable increase in both submissions and just awareness by our users. ### 35. PhishER Keeps Our Clients SAfe **Rating:** 5.0/5.0 stars **Reviewed by:** Glenn K. | Director Of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Once an email is marked as suspicious, PhishER uses PhishRIP to remove the suspect email from users' mailboxes. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Automation of actions regarding suspicious emails. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Keeping suspicious emails out of users' mailboxes ### 36. I have been very impressed with PhishER. The PhishER button comes in very handy. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Staff are more aware of Phishy emails sent out by bad actors. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I would like to see an email come back to me when I sent one to the Phisher Button, that it has come back clean, spam or a threat. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** I would like to know how it can help us solve problems ### 37. Mary's PhishER Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** I like that it gives a confidence score for each email. I'm excited to hear that now we will receive a reason for that rating! **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Sometimes the scores are neutral which makes it tough to disposition correctly but the other scans help with that (like Virus total). **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** KnowBe4 helps us streamline the process of reviewing and dispositioning emails that the users suspect is phishing. ### 38. Email management that's easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** It makes it a lot easier to handle reported phishes in terms of blocking email addresses and pulling bad emails with Phish RIP **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I wish it had deeper integration into M365 systems **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** It's hard to manage all the reported emails every day and action on them in a way that makes sense. This gives us automation capabilities and good one-click responses ### 39. Great defensive solution for reported phishing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** The ability to update block lists and process reported phishing emails. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Cumbersome management console and does not allow phishRip on unreported email. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Reported phished emails are quickly removed from organization email with phishRip. PhishER also provides reported phish analysis. The proactive advantage of dynamically updating block lists is very helpful in protecting our staff. ### 40. an excellent tool for orgs to take security training to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler G. | IT Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** easy to use and understand and set phishing campaigns. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** A more user friendly explantion of phish report. or statistics to show upper management. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Provides feedback for how secure our enviroment is and how our users handle suspicious emails. ### 41. Powerful and intuitive! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Using PhishML to auto trigger actions has been a life saver. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** Speed on PhishRip need to be worked on however learning that a new product offering "Protect/Defend" that will live inline to provide enhanced security near realtime. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Time it takes to respond to known detected threats. ### 42. "New-ish" customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about KnowBe4 PhishER/PhishER Plus?** Great product to automatically quarantine potentially malicious emails. **What do you dislike about KnowBe4 PhishER/PhishER Plus?** I haven't used it long enough to give a fair assessment. **What problems is KnowBe4 PhishER/PhishER Plus solving and how is that benefiting you?** Integration with Outlook. Currently, we are still in the learning phase. ## KnowBe4 PhishER/PhishER Plus Discussions - [Is KnowBe4 com legit?](https://www.g2.com/discussions/is-knowbe4-com-legit) - 2 comments - [What is KnowBe4 Phish?](https://www.g2.com/discussions/what-is-knowbe4-phish) - 1 comment - [What is a PhishER's tool?](https://www.g2.com/discussions/what-is-a-phisher-s-tool) - 4 comments - [View KnowBe4 PhishER/PhishER Plus pricing details and edition comparison](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews?filters%5Bsentiment_snippet%5D=1419075&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A09%3A02+-0500&secure%5Bsession_id%5D=0ed251fa-9dbb-4612-9a64-e140dbd7d999&secure%5Btoken%5D=1cd5d0204b63d3e8dcc35fad820a983ea7817482d3d0b4d5faa20da9d4e6636a&format=llm_user) ## KnowBe4 PhishER/PhishER Plus Integrations - [ActiveDirectory Domain Controller for Windows 2016](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews) - [Blumira Automated Detection & Response](https://www.g2.com/products/blumira-automated-detection-response/reviews) - [Cortex XDR](https://www.g2.com/products/palo-alto-networks-cortex-xdr/reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - [Cyren Inbox Security For Office 365](https://www.g2.com/products/cyren-inbox-security-for-office-365/reviews) - [Fortinet Services](https://www.g2.com/products/fortinet-services/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [INKY Email Security Platform](https://www.g2.com/products/inky-email-security-platform/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Onyxia](https://www.g2.com/products/onyxia/reviews) - [Swimlane](https://www.g2.com/products/swimlane/reviews) - [Tines](https://www.g2.com/products/tines/reviews) - [VirusTotal](https://www.g2.com/products/virustotal/reviews) - [XM Cyber Exposure Management Platform](https://www.g2.com/products/xm-cyber-exposure-management-platform/reviews) ## KnowBe4 PhishER/PhishER Plus Features **Response** - Resolution Automation - Resolution Guidance - Threat Intelligence - Incident Investigation **Automation** - Workflow Mapping - Workflow Automation - Automated Remediation - Log Monitoring **Records** - Incident Logs - Incident Reports **Orchestration** - Security Orchestration - Data Collection - Threat Intelligence - Data Visualization **Management** - Incident Alerts - Incident Case Management - Workflow Management **Response** - Alerting - High Availability/Disaster Recovery **Additional Functionality** - Generative AI - Collaboration Tools - Incident Management - AI Copilot - Reporting/Analytics - Threat Response - Key Performance Indicators - Risk Alerts - Performance Metrics - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - SSL Security - HIPAA Compliant - API - Threat Response - Endpoint Protection - Maintenance Scheduling - Third-Party Integrations - Security Auditing - Application Security - Encryption - Network Security - Real-Time Reporting - AI Copilot - Reporting/Analytics - Authentication - Financial Data Protection - Anti Virus - Secure Data Storage - Virus Definition Update - Activity Dashboard - VPN - Audit Trail - Anti Spam - Access Controls/Permissions - Data Visualization - Alerts/Escalation - Data Security ## Top KnowBe4 PhishER/PhishER Plus Alternatives - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) - 4.4/5.0 (275 reviews) - [Tines](https://www.g2.com/products/tines/reviews) - 4.7/5.0 (402 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - 4.3/5.0 (392 reviews)