We have a 1 person IT department, combing through emails to confirm good or bad is extremely time consuming. With rules and automated tasks, it has become very easy to manage. How does it compare to competitors? I don't think anyone can compete with the suite of products and support to train employees on cyber hygiene.
There is no downside to PhishER. the system is pretty self-explanatory, and the more you use it the snappier it becomes.
Perhaps more built-in intelligence to handle even more of the emails would be a plus, but honestly, it fits our needs without it.
PhishER gives the employees a single easy method to report phishing emails, as well as standardizing the IT department's approach toward suspicious emails. The product has offered guidance to the IT Department on how to address the issue of reporting suspicious emails.
The best part of using PhishER is that the process is 100% automated. Whenever a user receives a suspicious message, it can be highlighted in the Inbox and with a tap on the PAB on the Outlook toolbar, the message is removed from the user's Inbox and immediately sent to the PhishER mailbox where it can be examined quickly by a group of admins.
I am still looking for a downside of using PhishER.
Previously, when a user reported a suspicious message, it needed to be sent inside another message to the Service Desk to be able to see the header information. Now, all admins reviewing email communication receive a message announcing that a security threat has been identified with KnowBe4's Phish ALert Button (PAB) with a link to the actual message in the PhishER Inbox. This saves considerable time and removes the Service Desk from the process of collecting the message itself.
- Ability to query inboxes to identify possible contamination and get a birds-eye view of how a situation could impact the organization.
- Training modules keep users engaged with traceability
- Training is also a huge bonus when getting the complete package
The initial configuration and querying can be a bit cumbersome, but manageable.
Allows us to have user-reported Phishing or SPAM ability to remove email for review and ultimately either remove or approve on end users mailboxes.
