AH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

1/9/2020

"Very easy to use"

4.5/5

What do you like best about KnowBe4 Cloud Email Security (Formerly Egress)?

It’s so easy to encrypt an email. Easy to see messages that you have sent encrypted Review collected by and hosted on G2.com.

What do you dislike about KnowBe4 Cloud Email Security (Formerly Egress)?

Nothing egress is easy and convenient... Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/6/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Well rounded but still room to improve"

4.5/5

What do you like best about KnowBe4 Cloud Email Security (Formerly Egress)?

Integration with Outlook is the best part for us as we primarily deal with O365 with our clients. Though not intuitive from the start, we love the ability to customise a lot of features for our clients, either on a root level, organisation or individual user. Review collected by and hosted on G2.com.

What do you dislike about KnowBe4 Cloud Email Security (Formerly Egress)?

Lack of OSX integration with Outlook is a bit of a bummer for some of our clients and also that Microsoft keeps pushing updates that screw with the functionality of Egress, often disabling it, hiding it or blocking it. Review collected by and hosted on G2.com.

Recommendations to others considering KnowBe4 Cloud Email Security (Formerly Egress):

Mac support for integration with OSX Outlook as well as a more friendly UI administration portal for customisations of branding and portals for managed organisations. As someone familiar with coding it came easy for me to understand the XML programming side of things but it would be better if it can be handled by a friendly UI to allow more admins to make certain changes and not ask their more experienced colleague to deal with certain tasks.

Also, some support for using Egress accounts as shared mailboxes and (send as permissions) would be ideal for larger (but still small) businesses that have individual accounts that manage shared mailboxes and such. Review collected by and hosted on G2.com.

What problems is KnowBe4 Cloud Email Security (Formerly Egress) solving and how is that benefiting you?

Being GDPR compliant is the biggest bonus for us, allowing us to pass on sensitive information to our clients over email as well as them with their clients. Review collected by and hosted on G2.com.

HL

heather l.

Student Administrative Assistant

Enterprise (> 1000 emp.)

2/1/2019

"Egress provided quick, great customer service and provided everything needed to get up and running "

5/5

What do you like best about KnowBe4 Cloud Email Security (Formerly Egress)?

Egress meets all of our needs, is very secure and easy for our users to understand. The customer Service provided by the company was extremely impressive. Their staff has subject matter experts and product owners who are friendly and who answered all of our questions. Review collected by and hosted on G2.com.

What do you dislike about KnowBe4 Cloud Email Security (Formerly Egress)?

The environment works well, so far we have not had any complaints. Review collected by and hosted on G2.com.

Recommendations to others considering KnowBe4 Cloud Email Security (Formerly Egress):

for those sharing data of a sensitive nature, this allows for tracking (who read docs, who has access) and is easily controlled by the administrators, permissions can be set to meet various needs. Egress works great for secure document sharing Review collected by and hosted on G2.com.

What problems is KnowBe4 Cloud Email Security (Formerly Egress) solving and how is that benefiting you?

We are providing an environment where key partners outside of the State of Michigan network can share information relevant to administrative hearings for professional licensing. We are not restricted to one file type and can send the volume (attachments) as needed without any issues. Review collected by and hosted on G2.com.

IY

Ian Y.

Planner IV

Environmental Services

Mid-Market (51-1000 emp.)

9/18/2018

"A step in the right direction for secure file exchange"

3.5/5

What do you like best about KnowBe4 Cloud Email Security (Formerly Egress)?

There are many times in my line of work when I have to transfer a large file, a large number of files, or a confidential file (or confidential information) to someone within my organization. Traditional email is usually not the best way to transfer such files, either due to an attachment size limit or the non-secure nature of non-encrypted emails. Moreover, transferring such files over the cloud may not always be secure (nor is transferring paper copies of information through the internal mail system). The Egress Switch software allows me to do all of the above tasks within the framework of the Microsoft Outlook email software; I don't even have to open up a new program on my computer. Review collected by and hosted on G2.com.

What do you dislike about KnowBe4 Cloud Email Security (Formerly Egress)?

Egress Switch can be finicky and confusing at times. There have been multiple times in which I've attached encrypted files/text to an email message within Microsoft Outlook, only for all the attachments to be removed once I hit the "Send" button to send my email. This is quite annoying, as it means re-attaching the files to the email all over again. A less discerning user may even end up sending an email without any attachments at all by accident. Moreover, when accessing the secure file(s) sent through email (via the "Switch Web Access" tool), it is not clear whether one should "Open Online" or "Download" the file(s). For my organization, "Download"-ing the file is always the easier and preferred option, as the "Open Online" option requires creating an Egress account/profile, which is not only unnecessary but perhaps worrisome for some users. Finally, for the recipient of an Egress email, it is not always clear that the email received is legitimate. In fact, I've had Egress email recipients tell me that they thought my email was a phishing/spam attempt. Review collected by and hosted on G2.com.

Recommendations to others considering KnowBe4 Cloud Email Security (Formerly Egress):

If you use Egress Switch, you will need to train your employees on what it is and how to use it. It's not a very intuitive software to use, but if you know how to use it, Egress Switch can be a very powerful tool, especially given its integration into Microsoft Outlook. The biggest downside is that Egress Switch emails can often look like phishing emails, which is the exact opposite of what you want. This is why training is essential. Review collected by and hosted on G2.com.

What problems is KnowBe4 Cloud Email Security (Formerly Egress) solving and how is that benefiting you?

Egress Switch allows employees in my organization transfer a large file, a large number of files, or a confidential file (or confidential information) to someone else within the organization. For me, this is a huge relief, as I don't have to rely on the cloud nor paper-based internal mail to carry out such tasks, which cuts out hassle, worry, time. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

2/28/2019

"Easy fix to a security hole and users "

5/5

What do you like best about KnowBe4 Cloud Email Security (Formerly Egress)?

How easy it is to set up and train employees. Plus it's easy to get customers on board to use it. And it integrates great with what we use already for email. Review collected by and hosted on G2.com.

What do you dislike about KnowBe4 Cloud Email Security (Formerly Egress)?

Nothing yet............................................ Review collected by and hosted on G2.com.

Recommendations to others considering KnowBe4 Cloud Email Security (Formerly Egress):

If you want to assure yourself when passing sensitive data between you and your customers and do it without changing everything you do already. Then I suggest Egress to you. Easy enough Review collected by and hosted on G2.com.

What problems is KnowBe4 Cloud Email Security (Formerly Egress) solving and how is that benefiting you?

Emailing PHI to and from the customer but making both sides secure without the customer side having to do anything but use it. Protecting from mistakes, not just attacks. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/6/2019

"Reliable and secure"

4.5/5

What do you like best about KnowBe4 Cloud Email Security (Formerly Egress)?

Our clients trust the platform as much as we do and the clients handle their own account provisioning, which eliminates password resets our end :) Review collected by and hosted on G2.com.

What do you dislike about KnowBe4 Cloud Email Security (Formerly Egress)?

Only dislikes are missing features, like grouping users so that each time we create a Zone we can assign the Ops group admin level permission, rather than individuals. Review collected by and hosted on G2.com.

Recommendations to others considering KnowBe4 Cloud Email Security (Formerly Egress):

The UI is very simple, you should be able to work things out without referring to the documentation, but if you are struggling the documentation is good and the support team are great too. Review collected by and hosted on G2.com.

What problems is KnowBe4 Cloud Email Security (Formerly Egress) solving and how is that benefiting you?

We are securely transferring data with our clients Review collected by and hosted on G2.com.

UZ

Umar Z.

Business Development Associate

Small-Business (50 or fewer emp.)

2/21/2019

"smallest input for the largest output "

4/5

What do you like best about KnowBe4 Cloud Email Security (Formerly Egress)?

the best thing i like about egress is the simplicity and the ease of access for users Review collected by and hosted on G2.com.

What do you dislike about KnowBe4 Cloud Email Security (Formerly Egress)?

what i dislike about it is the maneuvering inside the software to allow the clients and users to reach the utmost output Review collected by and hosted on G2.com.

AM

Verified User in Management Consulting

Mid-Market (51-1000 emp.)

1/29/2019

"Egress, robust and well managed file sharing platform"

5/5

What do you like best about KnowBe4 Cloud Email Security (Formerly Egress)?

The key thing I like best about egress is simplicity and clarity for our users - in addition they are easy to engage and talk to, and the platform has well thought out features and functions Review collected by and hosted on G2.com.

What do you dislike about KnowBe4 Cloud Email Security (Formerly Egress)?

I initially disliked user management, it was disjointed and unclear - however now that have progressed with SSO this is much more simplified Review collected by and hosted on G2.com.

MB

Miata B.

Teacher

Mid-Market (51-1000 emp.)

2/21/2019

"Solid file sharing platform with some quirks"

5/5

What do you like best about KnowBe4 Cloud Email Security (Formerly Egress)?

Simple to use for all users even clients can use it with ease. The platform also has great features. Review collected by and hosted on G2.com.

What do you dislike about KnowBe4 Cloud Email Security (Formerly Egress)?

The pop up can be annoying but I do understand why it is there. Other than that I have no complaints and enjoy the platform. Review collected by and hosted on G2.com.

UL

Verified User in Law Practice

Mid-Market (51-1000 emp.)

1/29/2019

"Egress Deployment throughout law firm"

3.5/5

What do you like best about KnowBe4 Cloud Email Security (Formerly Egress)?

When the tray app is loaded, encrypted emails open automatically in Outlook Review collected by and hosted on G2.com.

What do you dislike about KnowBe4 Cloud Email Security (Formerly Egress)?

lots of registry keys that need to be changed when we have Egress issues Review collected by and hosted on G2.com.

Recommendations to others considering KnowBe4 Cloud Email Security (Formerly Egress):

Learn where the registry keys are located to assist with troubleshooting Review collected by and hosted on G2.com.

What problems is KnowBe4 Cloud Email Security (Formerly Egress) solving and how is that benefiting you?

Sensitive emails being sent internally by the business Review collected by and hosted on G2.com.