The ease of onboarding and integrating knock into your system. It all just flows and it is so easy to implement making the whole experience much appreciated. Their customer support is on par with the best standards, even with our huge volume, we haven't gotten any problems working with knock. Review collected by and hosted on G2.com.

Well, I can't really name anything here. It has just been a game changer for us. Review collected by and hosted on G2.com.

I like how simple the UI is, making it easy to breakdown complex workflows into small, easy to understand steps. Implementation is quite straightforward, specially because it supports having multiple environments by committing and promoting versions between them. It integrates quite well notification third parties like Twilio or SendGrid. I also like that the logs are quite easy to access and filter, I have been able to debug issues quite fast. We use it for most of our notification workflows. Review collected by and hosted on G2.com.

I find that defining the input schema for a workflow is a bit confusing, specially when I want to use an API or analytics event that has not been produced before. I would like to be able to define a concise schema instead of using all of the properties of a given event, as it gets quite large. Review collected by and hosted on G2.com.

I love the email editing experience that Knock provides, it makes it very easy to setup a beautiful email notification. Also the UX to use data from a previous workflow run to test changes is really good! Review collected by and hosted on G2.com.

Customizing the Knock react components requires a lot more work same with interacting with the notifications store. Review collected by and hosted on G2.com.

I appreciate how lightweight it is to set up. The workflow engine is straightforward enough to build out complicated use cases. Easy to test our mobile, email, and app notifications through the commit/promotion architecture. Review collected by and hosted on G2.com.

In the same way that the low code approach is great for getting set up, scaling new notification workflow types can be a bit tedious, but the pros outweigh the cons here. Review collected by and hosted on G2.com.

The ease of use of the dashboard is pretty good, very intuitive, even though it houses lots of features. Review collected by and hosted on G2.com.

There is no premade Vue.js component library or SDK. There is an SDK for regular JS, so we had to create our own Vue components and wrap them around the JS SDK. Review collected by and hosted on G2.com.

With knock we have everything in one place: sms, email, expo pushes, feed, support for web and mobile. Review collected by and hosted on G2.com.

The documentation is not the best. I know it has been refactored recently but it was easier to find things before. On top of that the ai of the documentation many times fails to get what we are actually looking for. Review collected by and hosted on G2.com.

I appreciate how easy the setup process was with Knock. Integrating notifications into our app was straightforward, and this streamlined approach saves us from the complexities of building our own notification infrastructure. The ability to quickly add in-app notifications and set up workflows simplifies our operations significantly. Review collected by and hosted on G2.com.

I find push notifications could be easier to implement. I don't believe it's entirely due to Knock, as mobile can be quite difficult, but simplifying the process to add web push notifications would be beneficial. Review collected by and hosted on G2.com.

I evaluated several alternatives before choosing Knock, it was by far the easiest to integrate and get started with. The developer experience is excellent, clear documentation, a clean API, an intuitive dashboard make it simple to set up and manage notification workflows. I especially appreciate how Knock handles delays, batching, channel preferences out of the box. It really helped us avoid building a notification system from scratch. Review collected by and hosted on G2.com.

There's a bit of a learning curve when setting things up initially, especially if you're integrating multiple channels. While the docs are good, more real world examples or starter templates would be helpful. Also, the pricing model might feel a bit steep for smaller projects or startups just getting off the ground. Review collected by and hosted on G2.com.

Knock offers valuable insights that help non-developers clearly understand how outbound communications will look and feel before they're sent. The post-send preview and the ability to adjust for different email clients make it easy to see exactly what users will receive. Additionally, Knock consistently delivers thoughtful quality-of-life improvements that benefit both developers and non-developers alike.

Additionally, the Knock team has helped us at every turn in getting our integration set up. We are now up and running with Knock & our users are loving the look and feel of our new emails. Review collected by and hosted on G2.com.

Definitely a developer first platfom so it takes a bit of learning to make small tweaks to workflows and messaging. Some of the tooling and actions are double nested so it can take some time to find what you are looking for. Review collected by and hosted on G2.com.

It's helped us orchestrate all of our notifications in a simple scalable way. Review collected by and hosted on G2.com.

I wish there was a better way to filter and search. Review collected by and hosted on G2.com.