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Randy U.

Regional Director of Marketing and Training

Mid-Market (51-1000 emp.)

10/14/2021

"Transparency is Everything!"

5/5

What do you like best about Knock CRM?

Knock shows you the entire workflow. You see the inception of the lead, who received it, who worked it, and who didn't work it. You can identify what ways of communication have been used and not used. It gives you those granular details you need to more effectively and efficiently pinpoint areas of interest. Those can be areas needing improvement, identify training opportunities, develop strategies and best practices, and help improve the overall prospect experience. Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

I want to add email addresses or custom links to signatures being generated on emails going out. Review collected by and hosted on G2.com.

What problems is Knock CRM solving and how is that benefiting you?

As a Regional Marketing & Training Director, Knock helps me customize my trainings to the individual's needs based on the work I am seeing them do. I can dive into every detail of the workflow and see what works and what doesn't and help my teams achieve success with their skills and empower them to develop their skills and acquire new ones. Review collected by and hosted on G2.com.

Response from Sydney Webber of Knock CRM

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Onsite teams are the heart of this business and we are so happy you have been able to use Knock's transparent dashboard to empower and develop your teams!

Have you had the opportunity to explore our new Learning Management System? Every Knock customer has access to on-demand courses, live training, hundreds of resource documents, and a support crew ready to jump in live with just a few minutes' notice!

BC

Bradley C.

Director of Marketing and Communications

Mid-Market (51-1000 emp.)

10/7/2021

"Great product, even better customer service"

5/5

What do you like best about Knock CRM?

There are plenty of helpful software solutions we use throughout our day. Understandably, almost all of those solutions have issues or need improvement at some point but getting a quick and simple answer from most software providers is hard to come by. That is not the case with Knock. Knock's customer service team responds quickly with solutions or gives honest answers about the software's current limitations. This helps us get back to work and moving forward and really means a lot to our teams. Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

Knock does not have a multi-touch attribution model yet but, from my understanding, they are working on improving their attribution functionality and plan to update soon. Review collected by and hosted on G2.com.

What problems is Knock CRM solving and how is that benefiting you?

Knock kills four birds with one stone: it funnels all of our leads into an easy to manage dashboard, it provides SMS communication and auto-scheduling for prospect tours, it gives us insight into our leasing team's productivity, and it tracks the effectiveness of our ad sources. That is a BIG value add for our company and makes Knock an excellent partner for us. Review collected by and hosted on G2.com.

Response from Sydney Webber of Knock CRM

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I'm going to make sure our support and customer success team see your kind words! We just added more Knockstars to the support team so we're getting faster every day. I am so glad Knock has added so much value to your business and thank you to being a great partner. :)

P.S. Knock's analytics are getting major love this year, I think you'll like what you see!

AS

Alison S.

Marketing Director

Small-Business (50 or fewer emp.)

10/5/2021

"Intuitive, easy to use CRM with great product suppport."

4.5/5

What do you like best about Knock CRM?

We have been using Knock for about two years now and have been extremely satisfied. It has a great interface that makes it easy to read all forms of communication with prospects (emails, chatbot, texts, calls) and is very intuitive. We have trained about 15-20 employees on Knock and the ease of use + online training catalog makes onboarding easy and efficient. The customer service is great too, every team member we have worked with has been knowledgeable, friendly and quick to respond. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

I would like to see the integration with self guided software improve (this is still a new area but I have some ideas!) Review collected by and hosted on G2.com.

Response from Sydney Webber of Knock CRM

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Quick and easy onboarding is so important with all of the movement in the multifamily job market. Knock was built Fisher-Price Easy so your team can get to leasing right away!

We have been partnering with some amazing self-guided touring companies and Knock Tours has a whole suite of touring features. Maybe we can walk you through Knock Tours and you can share your ideas! Let's connect: swebber@knockcrm.com

FF

Fabiola F.

Director of Marketing & Customer Experience

Mid-Market (51-1000 emp.)

10/4/2021

"Director of Marketing & Customer Experience"

5/5

What do you like best about Knock CRM?

There is so much I love that is hard to choose but I'll pick my top 3 items. I love how user-friendly the software is, you can learn by navigating this and checking all features. I absolutely love the texting feature, who wants to read emails? And, as a marketer, I love the advertising tracking tool. This software has changed the way we work and expedites communications to match prospects and residents' current expectations. Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

I wouldn't categorize this as a dislike, it's more of a wish and hope one day soon this is offered. Other software tools are already offering this: the customer journey. I'd love to see where the prospect started searching and how they ended up with us. We give credit to SEO/sem campaigns for our website and google leads but I feel like we're guessing here. Review collected by and hosted on G2.com.

Response from Sydney Webber of Knock CRM

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You're not alone in loving our texting feature. Texting from Knock has gone up 53% since the start of 2021 and our customers send about 3.6 million texts a month! I think it's pretty clear that texting is table stakes these days for renters.

Have you checked out Knock Voice and our Centralized Leasing Suite yet? Talk about communication and providing excellent customer experience!

P.S. Sometimes wishes come true ;)

TW

Trent W.

Assistant Property Director

Small-Business (50 or fewer emp.)

11/23/2021

"Love KNOCK, Love new CRM Systems - Innovation is where we need to be!"

5/5

What do you like best about Knock CRM?

I like knock, because of it's ease of use, look, and concentration of information. It is integrated with our leasing system and is very easy for me to train my new leasing agents on. Knock's processes make sense; the day to day task presented by their system have a very organic feel which makes it easy for the leasing team and allows for smooth communication with the prospects. Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

I dont dislike many things when it comes to knock, we occasionally duplicate prospects card that when merged, you lose functionality like for texting, which you could've had on a previous card. I also dont like that you cant have a card for boyfriend and a card for girlfirend and merge them without lossing one or the other. I dont like have you cant connect a locator with a propect, or that we occationally cant generate a quote an have to put in a deposit amount when the deposit amount may depend on the screening, but they are continuing to evolve their services and rectify these issue, which I do like. Review collected by and hosted on G2.com.

Recommendations to others considering Knock CRM:

I recommend checking out the competition before choosing Knock CRM, because it only makes you appreciate the service they offer more. Review collected by and hosted on G2.com.

What problems is Knock CRM solving and how is that benefiting you?

To be able to do so many things from one system is awesome. We can text, email, and call from one platform that is integrated with our leasing system and automatically puts the prospect in our in our system. The system puts time back into our day, so we can focus on property management, which is the main goal of any property management team. The system helps us lease as well as stay on top appointments, resident calls and follow ups. Review collected by and hosted on G2.com.

JS

Jessica S.

Server

Small-Business (50 or fewer emp.)

12/15/2021

"Love Knock"

5/5

What do you like best about Knock CRM?

The best part about Knock is how user-friendly it is. It is super simple to use, and you can easily follow up with leads, contact prospects, and track leasing activity. Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

The most difficult part about using Knock is if someone else on my team opens a message from a prospect it goes away from my screen, even if that colleague forgets to respond. Review collected by and hosted on G2.com.

Recommendations to others considering Knock CRM:

Knock is great! Review collected by and hosted on G2.com.

What problems is Knock CRM solving and how is that benefiting you?

We only sometimes run into issues with spam calls getting through (ie ST data, car warranty, etc.) We, however, have seen that lead follow-ups run much more smoothly since using Knock! Review collected by and hosted on G2.com.

JS

Janice S.

Director of Training

Mid-Market (51-1000 emp.)

8/26/2021

"Overall a great platform for our teams!"

5/5

What do you like best about Knock CRM?

It's user-friendly. The platform has a very modern and updated feel to it. They're very receptive and value input from their clients. They're constantly making changes and additions to their product (in a good way) that make the customer relationship side of things more efficient. We know every dollar we spend with Knock is purposeful. Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

We have yet to find a negative regarding Knock. There is of course the learning curve when you jump over to a new product but Knock has supplied more training opportunities than any platform I've used before to ensure their clients' success with the products. Review collected by and hosted on G2.com.

Recommendations to others considering Knock CRM:

There is always hesitancy with rolling out a new product but you and your teams can be assured that the Knock teams go above and beyond to help you solve any issues along the way. They've been so willing to get on calls with us and offer tips and tricks. We've done over 7 different small group trainings with them in 3 months to ensure each little section of our portfolio feels seen and heard when it comes to the usability of the product. Review collected by and hosted on G2.com.

What problems is Knock CRM solving and how is that benefiting you?

Our responsiveness to prospects is much more within our grasp than before and we can watch the physical success of it through the engagement scores. Review collected by and hosted on G2.com.

Response from Sydney Webber of Knock CRM

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Thank you for the thoughtful review, Janice. We are thrilled to hear the training sessions have helped your team feel valued and you are seeing results. We have some really exciting new features in the pipeline we can't wait to share with you!

BJ

Brandy J.

Sr. Regional Manager

Mid-Market (51-1000 emp.)

2/10/2022

"Excellent Product and Service!"

5/5

What do you like best about Knock CRM?

I love that the product is user-friendly for our site teams, keeps leads organized, and has excellent reporting and analytics for tracking! Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

I like everything about the product. The service we have received has been top-notch, and the program has been able to grow with us as we have transitioned to more virtual leasing platforms. Review collected by and hosted on G2.com.

Recommendations to others considering Knock CRM:

Make the switch! This program is a great tool to make your teams more efficient and increase sales! Review collected by and hosted on G2.com.

What problems is Knock CRM solving and how is that benefiting you?

We can better track our leads ad spend and keep prospect engagement high resulting in higher leasing results! The program has increased our productivity on site. Review collected by and hosted on G2.com.

AR

Verified User in Real Estate

Mid-Market (51-1000 emp.)

11/5/2021

"Best CRM in Multifamily"

5/5

What do you like best about Knock CRM?

The ease of use and how it allows us to communicate with prospective residents in multiple ways are why I prefer Knock to other CRMs. Additionally, it gives transparent data on our leasing team's performance as well as our marketing sources. Support and training are a click away, and our Customer Success Manager, Tyler, is quick to respond and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

Some of the data that pushes between Knock and the PMS doesn't translate and it causes reporting to be out of sync. Review collected by and hosted on G2.com.

Recommendations to others considering Knock CRM:

Utilize it for prospects and residents. Encourage leasing teams to use it 100% for communication from tour to departure. Review collected by and hosted on G2.com.

What problems is Knock CRM solving and how is that benefiting you?

With Knock we get data on our Marketing Source performance which allows us to increase or decrease spending based on conversion. We also are able to coach leasing team members based on conversion ratios and seeing communication threads in the CRM. Review collected by and hosted on G2.com.

SH

Susan H.

T

Mid-Market (51-1000 emp.)

9/16/2021

"In today's competitive leasing market, you're team is only as effective as your CRM!"

5/5

What do you like best about Knock CRM?

High turnover among onsite teams has been a barrier to success in maintaining consistent and effective lead management. The KNOCK platform is incredibly intuitive; new hires can jump right in with minimum lag time. The quality of KNOCK's online training and support makes becoming an expert in lead management practically effortless. Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

I cannot think of anything that I would change currently. KNOCK stays ahead of the curve in both innovation and the execution of process improvements. Upgrades to KNOCK are delivered seamlessly and usually ahead of schedule. Review collected by and hosted on G2.com.

Recommendations to others considering Knock CRM:

KNOCK is the best in its class! A fantastic product backed by a tremendous development and support team, partnering with KNOCK was an excellent decision for our company. Review collected by and hosted on G2.com.

What problems is Knock CRM solving and how is that benefiting you?

Your CRM is only as good as the team that uses it! KNOCK makes employee onboarding and adaptation easy. No complaints, no resistance to change, no problems...our onsite teams were thrilled to learn a new CRM tool designed with their comfort and needs in mind. Upon rolling out KNOCK, we saw an immediate and positive impact on NOI. Better prospect (and resident) engagement equals more leases, less turnover, and ultimately, higher returns for our investors. Review collected by and hosted on G2.com.

Response from Sydney Webber of Knock CRM

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Thank you for taking the time to leave your feedback Susan. We are dedicated to creating an intuitive and gamified product for leasing teams so they can focus on what really matters, renters. I love what you said about better resident engagement equaling less turnover and ultimately impacting NOI. It’s so common that we think of a CRM as a marketing tool. Knock does have excellent attribution reporting and conversion optimization tools, but our resident CRM and other performance management tools can improve overall resident happiness as well. These features drive referrals and renewals and ultimately impact your bottom line.

See how Knock CRM improved