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VB

Valerie B.

Director, Product Marketing

Enterprise (> 1000 emp.)

6/4/2021

"DoubleCheck for the Win"

5/5

Describe the project or task Klue Win-Loss helped with:

Conduct Win/Loss analysis Review collected by and hosted on G2.com.

What do you like best about Klue Win-Loss?

Their Win/Loss process is well-structured, and I enjoy working with the analyst assigned to our business. The team keeps me informed with a weekly check-in and regular communication on the recruitment of interviews. DoubleCheck has been great at guiding us on how to yield the most from these interviews and the takeaways that we are gathering. Review collected by and hosted on G2.com.

What do you dislike about Klue Win-Loss?

Nothing to dislike; I look forward to continuing to work together. Review collected by and hosted on G2.com.

What problems is Klue Win-Loss solving and how is that benefiting you?

We needed to gather more insight into our wins and losses to drive our growth strategy. We also needed good data visualizations to share the key outcomes of the interviews. DoubleCheck helped us to develop a repeatable process of surveys and interviews. The results of the win/loss interviews have allowed us to refine our messaging and engagement process. Review collected by and hosted on G2.com.

GC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

7/30/2021

"A great partner for your win/loss program"

5/5

Describe the project or task Klue Win-Loss helped with:

We started working with DoubleCheck to elevate our win/loss program and conduct robust interviews with target accounts. They handle the recruiting, interviewing, initial analysis, and research deliverable with professionalism and expertise. Review collected by and hosted on G2.com.

What do you like best about Klue Win-Loss?

The insights that come out of the interviews and reports are extremely valuable. From competitive intel to product strengths/weaknesses, the information is used across our organization to influence messaging, positioning, and product/marketing/sales strategy.

The team is also really great to work with. They're extremely communicative and helpful. Review collected by and hosted on G2.com.

What do you dislike about Klue Win-Loss?

There really isn't anything I dislike about working with DoubleCheck. They're a great partner for your win/loss program. Review collected by and hosted on G2.com.

What problems is Klue Win-Loss solving and how is that benefiting you?

Codify how we collect insights from target accounts to improve win rates, inform strategy, and refine messaging. We're able to make more informed decisions. And arm our sales team with research-backed information for better objection handling, negotiation, positioning, and value-selling. Review collected by and hosted on G2.com.

EC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/14/2021

"A critical part of our team"

5/5

Describe the project or task Klue Win-Loss helped with:

DoubleCheck provides win/ loss interviews and analysis. They deliver executive summaries and function as a part of our marketing team. Review collected by and hosted on G2.com.

What do you like best about Klue Win-Loss?

Incredibly responsive, adaptive, and provides best practices for how to maximize our sales initiatives. Review collected by and hosted on G2.com.

What do you dislike about Klue Win-Loss?

No complaints. I wish we had found them sooner. Review collected by and hosted on G2.com.

What problems is Klue Win-Loss solving and how is that benefiting you?

We operate in a growing and competitive market. DoubleCheck helps us understand our strengths and opportunities for improvements in our sales cycle & messaging. Review collected by and hosted on G2.com.

GC

Verified User in Computer Software

Enterprise (> 1000 emp.)

5/14/2021

"Excellent Win/Loss Service"

4.5/5

Describe the project or task Klue Win-Loss helped with:

I’ve worked with Doublecheck on projects to better understand why my company has won/lost deals. The results have provided insights that confirmed our suspicions as well as some surprising results which meant we changed our messaging and sales enablement. Our results were shared with our execs. who were very impressed with outcome.

Doublecheck’s process is after our kickoff meeting, we met weekly with Doulbecheck to get update status and for Doublecheck to share findings. To accelerate the process, our sales people sent an email introducing Doublecheck. Doublecheck followed up to interview. Review collected by and hosted on G2.com.

What do you like best about Klue Win-Loss?

Doublecheck reporting tools, excellent staff that came up with results, business process, and great community that provides networking and sharing best practices opportunities. The upside was we found our competitors had huge gaps with their products that we were unaware of. Review collected by and hosted on G2.com.

What do you dislike about Klue Win-Loss?

I have worked with other win/loss firms, Doublecheck is the best. Review collected by and hosted on G2.com.

What problems is Klue Win-Loss solving and how is that benefiting you?

Improving our enablement, messaging, and our competitive content & positioning. Uncovered nuggets against our competitors, confirmed our features/functions were well respected, and customers really loved our Prof Services Review collected by and hosted on G2.com.

Response from Ryan Sorley of Klue Win-Loss

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Thank you for the feedback! We're so glad to hear you have been pleased with your DoubleCheck program and that you have used the research to drive change within your organization! We're also happy to hear that you have found value in our reporting tools and community networking!

MB

Mike B.

Head of Revenue Enablement

Mid-Market (51-1000 emp.)

7/22/2021

"Awesome partner to our marketing / PM team!"

5/5

Describe the project or task Klue Win-Loss helped with:

I have worked with DoubleCheck on several research projects with both end customers and reseller partners. They conducted both survey-based and live interviews to uncover insights related to all aspects of our products and business. Review collected by and hosted on G2.com.

What do you like best about Klue Win-Loss?

Structured process, highly responsive, accountable, flexible and very useful final research reports on findings. Review collected by and hosted on G2.com.

What do you dislike about Klue Win-Loss?

Nothing comes to mind. They have met or exceeded expectations on all fronts. Review collected by and hosted on G2.com.

Recommendations to others considering Klue Win-Loss:

I would use them again for sure! Review collected by and hosted on G2.com.

What problems is Klue Win-Loss solving and how is that benefiting you?

Understanding our strengths and weaknesses vis a vis customer and partner needs and competitors. Review collected by and hosted on G2.com.

GC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

7/9/2021

"Win/Loss? DoubleCheck is a "Win" in my book!"

5/5

Describe the project or task Klue Win-Loss helped with:

DoubleCheck provides us insights on our competitive wins or losses, sales tactics, pricing, and product features. Since working with them, we have incorporated feedback to coach our sales team - positive and negative - inform messaging and position ourselves better. Review collected by and hosted on G2.com.

What do you like best about Klue Win-Loss?

The team is professional, personable, and available. They work as our partners, as an extension of our team Review collected by and hosted on G2.com.

What do you dislike about Klue Win-Loss?

It's someone times hard to cross compare - spreadsheet style - to quickly find data. I also maintain a spreadsheet for data referenccing. Review collected by and hosted on G2.com.

What problems is Klue Win-Loss solving and how is that benefiting you?

We gain insight into our own team's strengths and weaknesses and how our competitors are fairing in deals. Sometimes it's "easier" hear feedback from a third party. Review collected by and hosted on G2.com.

GS

Geoff S.

Chief Executive Officer

Mid-Market (51-1000 emp.)

6/10/2021

"Great Insights & Value"

4.5/5

Describe the project or task Klue Win-Loss helped with:

DoubleCheck provided an in-depth understanding of the value they can bring to us for not just Loss Reviews but Win Reviews as well. The complete reporting and then an executive walk-through gave us insights we couldn't have generated without them. DCR is a value driver for our product planning and go-to-market strategies. Review collected by and hosted on G2.com.

What do you like best about Klue Win-Loss?

Excellent detail in presenting the insights. Review collected by and hosted on G2.com.

AW

Alex W.

Head of Competitive Intelligence and Analysis

Enterprise (> 1000 emp.)

7/13/2021

"Great Experience"

5/5

Describe the project or task Klue Win-Loss helped with:

DoubleCheck helped us with doing some win/loss analysis against a few of our main competitors. Review collected by and hosted on G2.com.

What do you like best about Klue Win-Loss?

I liked how they not only summarized the information but also gave clear, actionable responses we could take immediately. Review collected by and hosted on G2.com.

AL

Adam L.

Senior Analyst

Enterprise (> 1000 emp.)

6/21/2021

"Great 3rd party Win/Loss service"

5/5

Describe the project or task Klue Win-Loss helped with:

Run our Win/Loss program -- coordinate and recruit accounts, conduct interviews, write summary reports, maintain online portal Review collected by and hosted on G2.com.

What do you like best about Klue Win-Loss?

DoubleCheck is responsive, thorough, attentive, and comprehensive. They take the time to learn our business and our products and are able to extract useful and relevant information from interviews based on the expertise they develop. Review collected by and hosted on G2.com.

RC

Rich C.

Business Analytics Advisory Board Member

Higher Education

Enterprise (> 1000 emp.)

1/11/2021

"Market Insights - Above and Beyond"

5/5

Describe the project or task Klue Win-Loss helped with:

After evaluating several alternatives, we partnered with DoubleCheck Research to gain a better understanding our buyers. We had a diverse set of learning objectives which include:

1) Gaining deeper insights into the buying criteria

2) Finding new product improvement opportunities

3) Gleaning new competitive intelligence insights

4) Improving our overall customer experience

5) Predicting customers who are likely to churn

6) Refining our overall go-to-market programs and plays Review collected by and hosted on G2.com.

What do you like best about Klue Win-Loss?

DoubleCheck not only executed a world-class win/loss program but went above and beyond our expectations. Their customer service and insights were spectacular. They went beyond most research firms and worked with our cross-functional team to drive action from their insights. DoubleCheck is a seamless extension to our team and provided great counsel in building this program from the ground up.

I've run w/l programs for over a decade and none have been so successful as this program with DoubleCheck. Review collected by and hosted on G2.com.

What do you dislike about Klue Win-Loss?

I don't have any dislikes of DoubleCheck! Review collected by and hosted on G2.com.

Recommendations to others considering Klue Win-Loss:

If you're looking for a partner to study buyer behavior, look no further. DoubleCheck has a proven process, outstanding customer service and a keen ability to identify insights hidden in your market. Review collected by and hosted on G2.com.

What problems is Klue Win-Loss solving and how is that benefiting you?

DoubleCheck conducted the first win/loss program for Oracle Analytics and did so on a global basis. The insights they identified are being integrated into our marketing message and product roadmap. The program also provided the voice of the customer and non-customers on why they chose Oracle or an alternative. Retaining just one additional customer more than pays for the cost of the program. Review collected by and hosted on G2.com.

Response from Ryan Sorley of Klue Win-Loss

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Rich, thank you for selecting us! We're so happy to hear that you're pleased with the program. We value our relationship with you and are honored to hear that you consider us an extension of your team! We hope to have the opportunity to continue to support you and your team for years to come!