DoubleCheck has helped us establish a process and methodology around HOW we conduct our win-loss program. They are experts in their field and feel like a natural extension of our product marketing organization. In addition, the biggest value I see is their in-depth approach to research and analysis. In a short time, it feels like they really understand our business and are constantly delivering valuable data and insights from their interviews. I also expected the process of sourcing and scheduling interviews to be more difficult than it has been. It's been smooth sailing. Review collected by and hosted on G2.com.

I can't think of anything I dislike at the point. Review collected by and hosted on G2.com.

The conversation is continuous and our research team is constantly adapting their interview approach based on emerging insights and trends. This allows us to move from anecdotes to facts to insights to action. Review collected by and hosted on G2.com.

The quantitative pre-interview survey elements are clunky to download and process. Specifically, cutting the insights by outcome or demographic elements is difficult to do in the tool, requiring the user to download and cut the data outside the system. Review collected by and hosted on G2.com.

I appreciate their flexibility and willingness to put our best interests ahead of their bottom line. They used to conduct win/loss surveys in addition to interviews. When we decided to move the survey work in-house, they were very understanding and helped make that transition smooth. There was no awkwardness, no animosity, just great support, like a true partner. Review collected by and hosted on G2.com.

DoubleCheck has gotten to know our industry very well since we've been working together for years, but there's no replacing your own internal analysis of the findings. It's impossible for them to know what elements might be hot topics internally or what insights might be a goldmine, so sometimes little things get missed. That said, I think they do better than most of our service partners and I don't think any external vendor can it 100% right. DoubleCheck gets us 95% of the way there and it's worth every penny! Review collected by and hosted on G2.com.

They are incredibly organized, personable, and effective. Review collected by and hosted on G2.com.

Nothing to note here. They have been incredible overall. Review collected by and hosted on G2.com.

It is easy to have a dialogue with their team and tweak the questions/topics as the study goes on. Great notes and summaries. Review collected by and hosted on G2.com.

Overall great - only area that was tricky was getting customers/prospects/churns to agree to a call, but that is out of DoubleCheck's control. Review collected by and hosted on G2.com.

DoubleCheck asks great questions, they listen intently and are really good at reading between the lines. Empathy shined through interactions with stakeholders and customers alike. I've been very impressed in my interactions with them vs. competitors that I've worked with previously. Review collected by and hosted on G2.com.

Nothing to comment on here. All of our engagements/projects have been wonderful, and they are always willing to support when I need guidance or extra support on a specific gap area. Review collected by and hosted on G2.com.

The team was an absolute joy to work with. They were communicative, responsive, collaborative, warm, and understanding of my team's resource limitations. The final deliverables were also top-notch and delivered in a very timely manner. Review collected by and hosted on G2.com.

There's nothing I disliked. I'd recommend them wholeheartedly. Review collected by and hosted on G2.com.

There are a few reasons why we chose DoubleCheck over other players in the Win-Loss space, such as IcebergIQ or Clozd:

- DoubleCheck seemed to have the most experienced researchers, which is very important to us. We wanted the best possible insights.

- Other vendors provided a technology platform, but we didn't see much need for software. Our goal was to gather insights. We have many other repositories where we can store those insights. We did not need another tool in our tech stack.

- The sales process was smooth, and the team seemed easy to work with and highly consultative. Our Research Director has only confirmed this for us.

I especially value their Learning Objectives process, which allowed us to get feedback from our executive team early on - explicitly asking them what they wanted to get out of our Win-Loss program. This process helped us direct our program and got us early buy-in from our executive team. Review collected by and hosted on G2.com.

There is not much I dislike about DoubleCheck; they have been wonderful working with. I wish we could do even more interviews! Review collected by and hosted on G2.com.

I like that they understand my industry enough to ask the right follow-up questions and probe where needed. The reports are easy to access and analyze. They let the buyers open up and share candid feedback we may not have received internally. Review collected by and hosted on G2.com.

Some of the analytics were not the strongest. The text tagging does not work well with smaller sample sizes of around 13 interviews. Seems better suited to high volume surveys. We did all of our own Competitive Intelligence, so I cannot comment on executive reports, good or bad. Review collected by and hosted on G2.com.

The market intelligence outputs from DoubleCheck Research are unbiased, professional, objective and coordinated--they know research and have a proven process!! Review collected by and hosted on G2.com.

Identifying the program scope(s) whenever feedback/analysis is provided is helpful. Additional people often participate in weekly sessions that don't have the backgroud and need a quick level-set to acclimate. Review collected by and hosted on G2.com.