KY

Karam Y.

Business Systems Support Manager

Mid-Market (51-1000 emp.)

8/15/2022

"Kloudgin team are above and beyond what we had earlier"

5/5

What do you like best about KloudGin Field Service and Asset Management?

Ability to resolve the issues quickly,great support Review collected by and hosted on G2.com.

What do you dislike about KloudGin Field Service and Asset Management?

They say yes to everything that we asked so far Review collected by and hosted on G2.com.

UC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

10/19/2022

"KloudGin continues to innovate"

3.5/5

What do you like best about KloudGin Field Service and Asset Management?

Their customer success team provides ongoing support. The teams ability to customize the platform to fit our growing needs. Review collected by and hosted on G2.com.

What do you dislike about KloudGin Field Service and Asset Management?

The contractor mobile application should be more intuitive. Review collected by and hosted on G2.com.

What problems is KloudGin Field Service and Asset Management solving and how is that benefiting you?

The KloudGin FSM and Asset Management tools allow us to deliver a seamless customer experience for our e-commerce customers while managing work order flows for our technicians. It also allows us to manage products, inventory, and other assets all in one application. Review collected by and hosted on G2.com.

AF

Verified User in Facilities Services

Enterprise (> 1000 emp.)

12/8/2022

"Field Service Management tool"

4.5/5

What do you like best about KloudGin Field Service and Asset Management?

The Post live customer support is highly responsive and committed to our organization's success. Review collected by and hosted on G2.com.

What do you dislike about KloudGin Field Service and Asset Management?

The UI, while improving, is still not as intuitive as other software solutions. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

8/24/2022

"KloudGin Support is awesome!"

5/5

What do you like best about KloudGin Field Service and Asset Management?

User-friendly and quick support! It's very straightforward. Review collected by and hosted on G2.com.

What do you dislike about KloudGin Field Service and Asset Management?

I don't see any downside to my role as an admin user. Review collected by and hosted on G2.com.

AA

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

9/12/2022

"KloudGin Web 3.0"

3.5/5

What do you like best about KloudGin Field Service and Asset Management?

The system is capable of natively handling most of our business needs from Asset Management to Field Service Management. Review collected by and hosted on G2.com.

What do you dislike about KloudGin Field Service and Asset Management?

Although there have been dramatic improvements in the Web 3.0 interface, the interface still has an older not so user friendly feel to it. Review collected by and hosted on G2.com.

TC

Tom C.

Principal

Mid-Market (51-1000 emp.)

8/6/2021

"Commercial Service Solutions move to electronic work orders, time keeping, and communication."

5/5

What do you like best about KloudGin Field Service and Asset Management?

Kloudgin is able to be set up according to the way my company works. The modules are set up to meet our workflow and to incorporate different communication streams we need to be most efficient and effective. The customer service team has been excellent whenever we have a question or need enhancements to continue the use of the program in our field service business. Review collected by and hosted on G2.com.

What do you dislike about KloudGin Field Service and Asset Management?

Originally the reporting did not quite meet our needs, but this has been improved significantly and the ability to create customized reporting is very useful. Review collected by and hosted on G2.com.

Recommendations to others considering KloudGin Field Service and Asset Management:

I would suggest to all potential users of Kloudgin to take the time to truly analyze your manual workflow and reporting needs. Kloudgin can then build you an electronic version that will meet your process needs and accelerate your efficiency by automating a new workflow of scheduling, work orders, inventory, invoicing, and especially communication. Review collected by and hosted on G2.com.

What problems is KloudGin Field Service and Asset Management solving and how is that benefiting you?

The implementation of Kloudgin has allowed us to eliminate paperwork orders in our workflow. Our entire process for work orders, instructions, and time tracking is electronic. Kloudgin has improved our efficiency and communication through our technicians ability to view their assignments ahead of time to prepare for the project, so there is less delay on-site. More accurate tracking, communication, and immediate access to information has improved our success in performance and reduced our cost Review collected by and hosted on G2.com.

CI

Verified User in Industrial Automation

Enterprise (> 1000 emp.)

8/15/2022

"Having evaluated many vendors, Kloudgin is the most comprehensive solution in the market."

4.5/5

What do you like best about KloudGin Field Service and Asset Management?

Automated Scheduling, Mobile App, Integration, Analytics, Review collected by and hosted on G2.com.

What do you dislike about KloudGin Field Service and Asset Management?

Admin features are limited, customizations are not possible Review collected by and hosted on G2.com.

VL

Vincent L.

Field Operations Superintendent

Small-Business (50 or fewer emp.)

7/29/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Kloudgin application has created a one stop shop to track all my work orders and inventory."

4.5/5

What do you like best about KloudGin Field Service and Asset Management?

I love the integration between GIS and Kloudgin. The system is very user-friendly both on mobile and browser applications. The team is always supportive of our needs and demands. Review collected by and hosted on G2.com.

What do you dislike about KloudGin Field Service and Asset Management?

There is no planning schedule module. You only see work orders in a calendar view when scheduled. I would like to see a planning calendar as well to help better schedule. I would also like to have the ability to drag and drop documentation from my computer to the application. Review collected by and hosted on G2.com.

MF

Mary F.

IT Business Architect

Small-Business (50 or fewer emp.)

8/10/2021

"Customer Service is extremely responsive and helpful"

5/5

What do you like best about KloudGin Field Service and Asset Management?

I love the way we were able to build the system to meet our company's needs best. It is a very user-friendly system that enables our field to capture billable items requiring fewer duplicate data entries. Review collected by and hosted on G2.com.

What do you dislike about KloudGin Field Service and Asset Management?

There are a few system limitations with integration that are frustrating, but we have done what is needed to work with around that. Review collected by and hosted on G2.com.

MO

Malissa O.

Consultant

Mid-Market (51-1000 emp.)

7/26/2021

"KloudGin is a great Field Service software for companies that new a flexible and custom solution"

4/5

What do you like best about KloudGin Field Service and Asset Management?

I like their custom development design and development team. Review collected by and hosted on G2.com.

What do you dislike about KloudGin Field Service and Asset Management?

I dislike the dashboarding and reporting which are are lacking. Review collected by and hosted on G2.com.

Recommendations to others considering KloudGin Field Service and Asset Management:

If you outline your processes well and KloudGin will deliver a great solution and is always ready and willing to improve. Need to make sure to include dashboard and reporting requirements. Review collected by and hosted on G2.com.

What problems is KloudGin Field Service and Asset Management solving and how is that benefiting you?

Routing trucks in multiple markets and tracking operations is made easy. Review collected by and hosted on G2.com.