Ease of use, automation, and user control Review collected by and hosted on G2.com.

Some automations haven't been fine tuned yet and there are some restrictions that leave much to be desired Review collected by and hosted on G2.com.

The ability to access Klara on my cell phone Review collected by and hosted on G2.com.

Having to log in each time a new alert comes in Review collected by and hosted on G2.com.

Improves patient communication and streamlines automatic processes Review collected by and hosted on G2.com.

no live customer reps or support needs new features rolled out more quickly Review collected by and hosted on G2.com.

What I love the most about Klara is the voicemail transcription. We used to spend 20-30 minutes every HOUR checking voicemails. Now we breeze through them and our patients get much quicker responses Review collected by and hosted on G2.com.

There is not much I dislike- It works so well. Review collected by and hosted on G2.com.

Works well as a patient messaging system. Decent video/telemedicine functionality. Review collected by and hosted on G2.com.

Update: After some effort, Klara did let us out of our contract and we upgraded our review from 2 to 6. I appreciate Klara's patient communication functionality but did not like it as an all-in-one team tool. Hard to know before you start using a product how it actually works. I would recommend Klara have a sandbox period for this reason.

(Original)

Unless you like checking multiple platforms every few minutes, Klara is not for you. As a communication tool it only works to securely message patients (or video call patients). You cannot directly team message. I was assured it was also a team messaging tool when I signed up for it and the demo team made it seem like this funtionality was built in. When we realized it was not and asked for help, we were told to "make fake patients" to use as team members to "work around". If you have used Slack, this is a ridiculous. Tried to cancel 2 weeks into use and denied any refund or cancellation and will be held to the full 12 months at a cost of over $3100. We were not offered any trial period or sandbox. Why trap customers after misrepresenting their offering? This is the unedited cut and pasted email from Klara in response to our concerns:

Email from Klara "Customer Success Manager"

"Hi Dr. ....,

Thanks for letting me know. Have you tried using work arounds for the internal messaging such as making a fake patient and communicating in there and tagging the appropriate colleague? I'd love to share my screen and show you what I mean if you're available. I'd love to find any way to solve this for you because from my end, it looks like you've had some really good usage of the product so far and from reading your last email it seems like you see the value in using it as a patient communication tool as well.

Let me know if you have tried this, if you'd like a screen share about it, your overall thoughts, etc. so we can figure out a way to proceed!

Best,

M...." Review collected by and hosted on G2.com.

I like the fact that I an communicate with patients and pharmacies directly and not have to play phone tag. I also like the fact that you can see when someone reads your message, it gives you confirmation that they received it. Review collected by and hosted on G2.com.

There is nothing I dislike about KLARA. It is very efficient Review collected by and hosted on G2.com.

Klara allows healthcare providers to communicate in real-time on a private and secure platform. Review collected by and hosted on G2.com.

Klara can be somewhat cumbersome to learn how to use for the patient but once the patient gets up and running it runs fairly smooth. Review collected by and hosted on G2.com.

Klara makes it very easy for me to communicate with pharmacies regarding my patients prescriptions Review collected by and hosted on G2.com.

Nothing. I am very happy with the service Review collected by and hosted on G2.com.

I am most impressed with Klara's patient scheduling abilities in that we are able to schedule directly on the portal from our iphones. Review collected by and hosted on G2.com.

I dislike how the instructions for first learning the website are not the most clear. It took me a while to understand how to use all of the features. Review collected by and hosted on G2.com.

Having Klara offers so many positives. I am used to working in a doctor's office when all of the phone calls hit at once - lunch, or end of day. With Klara, you have freedom to answer and respond to patients when you have free time! No need for a long conversation or phone tag! With Klara you can message patients about their results, call them in medications or refills, ask unlimited questions/send unlimited answers all in your done time. It also makes things much easier for patient's to contact us. Instead of having to call and wait to be (possibly) transferred to the right nurse, they can send a quick message and get directly in contact with whoever they are needing to speak to. I LOVE THIS! Review collected by and hosted on G2.com.

NOTHING :-) I have been using Klara for over 8 months now, and I've never had a problem with the system so far. Review collected by and hosted on G2.com.