SS
Shana S.
Biologic Coordinator/ Medical Assistant
Small-Business (50 or fewer emp.)
"Great Option for Communication"
4.5/5
What do you like best about Klara?

The ability to text, upload information with patients Review collected by and hosted on G2.com.

What do you dislike about Klara?

sometimes the transcription is difficult to understand. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

Shana, we're so happy you're enjoying Klara. Thank you for sharing!

VS
VIMOH S.
medical assistance
Small-Business (50 or fewer emp.)
"best in house chat system"
5/5
What do you like best about Klara?

safety and interface of the klara appliacation. Review collected by and hosted on G2.com.

What do you dislike about Klara?

i dont have any dislike for klara its perfect Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

Thank you, Vimoh! We appreciate the positive comment.

BR
BHAGYA R.
medical assistance
Enterprise (> 1000 emp.)
"medical assistance"
5/5
What do you like best about Klara?

its chat system and its safe to use its best app Review collected by and hosted on G2.com.

What do you dislike about Klara?

i do not have any dislike about klara best chat system Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

Thank you, Bhagya! We appreciate your feedback.

Jessica S.
JS
Jessica S.
Front Office Administration
Small-Business (50 or fewer emp.)
"Klara is the best way to communicate with your doctor"
5/5
What do you like best about Klara?

User friendly, easy to use and quick convenient way to communicate with your doctors office and staff. Review collected by and hosted on G2.com.

What do you dislike about Klara?

Opening links versus a simple text. We get many older patients that cannot be clicking on links to simply read a message. They would prefer a straight text message. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

Thank you for your feedback, Jessica! We always aim to deliver a great experience and these comments are helpful.

DP
Diana P.
Patient care coordinator
Small-Business (50 or fewer emp.)
"Best way to communicate to customers"
5/5
What do you like best about Klara?

Klara is easy to use and I like the functionability and the intergration with our system. Review collected by and hosted on G2.com.

What do you dislike about Klara?

I wish I could text patients that are not patients or that do not have charts Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

Thank you for sharing Diana! We're so happy you're enjoying Klara.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Pretty Solid Service"
4/5
What do you like best about Klara?

I appreciate how easy it is to reach out to patients, and how accessible it is for the patients. Review collected by and hosted on G2.com.

What do you dislike about Klara?

The software that categorizes what a patient needs is a little rough, but I can see it will be very helpful once it is tweaked. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

Thank you for taking the time to leave a review. We are always looking to improve our product experience and your feedback is helpful.

TG
Theresa G.
Small-Business (50 or fewer emp.)
"Communication"
4.5/5
What do you like best about Klara?

I love that I can clearly state due process, appointments, and other pertinent information to my patients in real time without the hassle of waiting for someone to pick up a phone call. Clear, black and white words on the screen tend to be easier to understand and a reliable source to reflect on when they need to find important answer to their medical needs. Review collected by and hosted on G2.com.

What do you dislike about Klara?

Klara only has one flaw. That flaw is a major deduction in points in my opinion. When someone calls and klara picks up the voicemail in order to translate to text so I can read it on my screen, it cuts off the voicemail and only gives me bits and pieces of the original voice message. If this one major flaw could be fixed, I'd give klara a perfect score. Review collected by and hosted on G2.com.

Katelyn F.
KF
Katelyn F.
Front Desk Staff
Mid-Market (51-1000 emp.)
"It has helped us so much!"
3.5/5
What do you like best about Klara?

I love how fast klara is when it comes to messaging back and forth. Review collected by and hosted on G2.com.

What do you dislike about Klara?

I dislike the way klara messages go to the unassigned folder. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

We value your feedback, Katelyn! Thank you for taking the time to leave us a review.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Klara feedback"
5/5
What do you like best about Klara?

I feel as though the user interface is pretty straightforward. Review collected by and hosted on G2.com.

What do you dislike about Klara?

For medical groups with multiple practices there isn't an option to reassign a message to another group if a patients account is accidentally linked to the wrong medical group. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

Thank you for taking the time to leave us a review. We are always looking to improve our product experience and your feedback is helpful.

VM
Victoria M.
Medical Assistant
Small-Business (50 or fewer emp.)
"Klara review"
5/5
What do you like best about Klara?

It is very easy to navigate and it is HIPAA compliant Review collected by and hosted on G2.com.

What do you dislike about Klara?

Patients see the text from us and assume it is just spam. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

We value your feedback, Victoria! Thank you for choosing to share your experience.