The ease of use working with patients. I can be in contact with them in only one touch.

The Ease of Implementation for patients to upload their files.

If I ever have a problem I can contact Customer Support Review collected by and hosted on G2.com.

I don't dislike anything about using Klara Review collected by and hosted on G2.com.

Klara is easy to use and understand.It is easy to implement and train new staff and clients how to use. It has many features that are helpful for all partied involved. We use it daily to assist our clients and to communicate between inter-office personnel. Customer support is easy to access and quick response and resolution time. Review collected by and hosted on G2.com.

It is not compaticble with our current system so we have to use both systems for communication. Review collected by and hosted on G2.com.

Its ease of use, seamlessly combining messaging, appointment scheduling, and telemedicine features, all while ensuring secure and efficient communication between healthcare providers and patients. Review collected by and hosted on G2.com.

While the platform is user-friendly, some users might find the interface a bit limiting compared to other more customizable solutions. Review collected by and hosted on G2.com.

Easy and intuitive it is to use. The asthetic. Review collected by and hosted on G2.com.

The only annoy part is when we have duplicate patients and merging them is a hassle Review collected by and hosted on G2.com.

The introductory call was amazing - all the points about the services offered sounded like a dream. Review collected by and hosted on G2.com.

Onboarding was unnecessarily slow. Took 1-2 weeks to get on a 15 minute call. They had (4) different 15 minute calls prior to "launch date" which was still not officially launched. Constantly had to message the people in charge of our account to get any correspondence from them. By the time we had access to login and try out the features, we realized we were not given completely transparent information and that all of our staff would have access to every single clients information.

From the beginning we told the sales guy we were in-home healthcare that we have one entry staff with one client (which he was familiar with because his child also had the therapy we provide from another agency). I understand why doctors can have access to any clients info, but an entry level staff right out of high school should not have this information.

Overall, between the training/onboarding, awful communication (still waiting on a response to be removed from their contract 3 weeks ago - followed up 3 times and no response!), and it not actually being confidential I felt compelled to write a review. I dont usually write reviews, I've used bad software before. This one is by far the worse experience I have ever had with a software which is sad because I am from the city/town that they are based in so I thought it was a sign that it would be a good fit. Guess not!

We ended up finding a HIPAA compliant chat online that we could practice on before making a committment. I will only do that moving forward with any software we try. Review collected by and hosted on G2.com.

I like the most the way its setup for use. Review collected by and hosted on G2.com.

I think the only thing i dislike is that once tasks are completed it takes a while for the number to update Review collected by and hosted on G2.com.

Easy to categorize depending on patient inquiry. I love the tagging capability as well. We use Klara for our practice on a daily basis Review collected by and hosted on G2.com.

I would love to see a key word finding option in the individual chats, as well as an option to search phrases in the inbox to locate a patient whose name perhaps we forgot at the time. Review collected by and hosted on G2.com.

Minimize back and forth between staff and patients. Creates a more streamlined method for communication. Review collected by and hosted on G2.com.

Lack of integration with EMA/ModMed. The ability to do pre-checkin via Klara text. Review collected by and hosted on G2.com.

This software makes it easy to communicate with patients. Review collected by and hosted on G2.com.

There is nothing that I dislike about Klara. Review collected by and hosted on G2.com.

The user interface is extremely intuitive. Review collected by and hosted on G2.com.

I don't have anything that I actually dislike about Klara. Review collected by and hosted on G2.com.