--- title: Klara Reviews meta\_title: 'Klara Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 112 reviews by the users' company size, role or industry to find out how Klara works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 112 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Klara Reviews & Product Details Visit Website Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. * * * Product Website Klara Seller [Klara](https://www.g2.com/sellers/klara) Discussions [Klara Community](https://www.g2.com/products/klara/discuss) Languages Supported English, Spanish Solution Type All-in-One Overview by Travis Wachter Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/klara/pricing) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 11/30/2022 "Excellent communication platform" 5/5 What do you like best about Klara? Ease of use, automation, and user control Review collected by and hosted on G2.com. What do you dislike about Klara? Some automations haven't been fine tuned yet and there are some restrictions that leave much to be desired Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Appointment confirmation, digitized forms, direct communication with less waiting on the phone Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 11/29/2022 "Klara makes it easy for the team to communicate with patients and with one another as issues arise." 4/5 What do you like best about Klara? The ability to access Klara on my cell phone Review collected by and hosted on G2.com. What do you dislike about Klara? Having to log in each time a new alert comes in Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Klara is helping to decrease the number of calls to my answering service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 12/1/2022 "Great addition" 4/5 What do you like best about Klara? Improves patient communication and streamlines automatic processes Review collected by and hosted on G2.com. What do you dislike about Klara? no live customer reps or support needs new features rolled out more quickly Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? communication Review collected by and hosted on G2.com. Show More 12/20/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 3/16/2020 "A game changer for the office" 5/5 What do you like best about Klara? What I love the most about Klara is the voicemail transcription. We used to spend 20-30 minutes every HOUR checking voicemails. Now we breeze through them and our patients get much quicker responses Review collected by and hosted on G2.com. What do you dislike about Klara? There is not much I dislike- It works so well. Review collected by and hosted on G2.com. Recommendations to others considering Klara: Although it may seem daunting at first, you'll soon realize it is a modern, efficient, easy, and secure way to stay in contact with your patients. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? The problems we are solving are time management, quicker response to patient inquires and concerns, ease of sending documents and results while remaining HIPAA compliant. The benefits include our patients feeling encouraged that their doctor's office is coming into "2020" and our patients feeling they have an effective way to contact the office and bypass our phones. Review collected by and hosted on G2.com. Show More 3/16/2022 Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 6/9/2021 "Updated Review" 3/5 What do you like best about Klara? Works well as a patient messaging system. Decent video/telemedicine functionality. Review collected by and hosted on G2.com. What do you dislike about Klara? Update: After some effort, Klara did let us out of our contract and we upgraded our review from 2 to 6. I appreciate Klara's patient communication functionality but did not like it as an all-in-one team tool. Hard to know before you start using a product how it actually works. I would recommend Klara have a sandbox period for this reason. (Original) Unless you like checking multiple platforms every few minutes, Klara is not for you. As a communication tool it only works to securely message patients (or video call patients). You cannot directly team message. I was assured it was also a team messaging tool when I signed up for it and the demo team made it seem like this funtionality was built in. When we realized it was not and asked for help, we were told to "make fake patients" to use as team members to "work around". If you have used Slack, this is a ridiculous. Tried to cancel 2 weeks into use and denied any refund or cancellation and will be held to the full 12 months at a cost of over $3100. We were not offered any trial period or sandbox. Why trap customers after misrepresenting their offering? This is the unedited cut and pasted email from Klara in response to our concerns: Email from Klara "Customer Success Manager" "Hi Dr. ...., Thanks for letting me know. Have you tried using work arounds for the internal messaging such as making a fake patient and communicating in there and tagging the appropriate colleague? I'd love to share my screen and show you what I mean if you're available. I'd love to find any way to solve this for you because from my end, it looks like you've had some really good usage of the product so far and from reading your last email it seems like you see the value in using it as a patient communication tool as well. Let me know if you have tried this, if you'd like a screen share about it, your overall thoughts, etc. so we can figure out a way to proceed! Best, M...." Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? We acheived HIPAA compliant text messaging with patients. Review collected by and hosted on G2.com. Show More 10/6/2021 Current UserValidated ReviewerSource: Organic SB Shireen B. Medical assistant Enterprise (\> 1000 emp.) 3/9/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Amazing" 5/5 What do you like best about Klara? I like the fact that I an communicate with patients and pharmacies directly and not have to play phone tag. I also like the fact that you can see when someone reads your message, it gives you confirmation that they received it. Review collected by and hosted on G2.com. What do you dislike about Klara? There is nothing I dislike about KLARA. It is very efficient Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Klara is a fast and easy way to communicate with staff, patients and pharmacies. It has really been a life savor Review collected by and hosted on G2.com. Show More 12/2/2021 Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 1/6/2022 "Collaborative Software for Patient Interactions and Communication" 4/5 What do you like best about Klara? Klara allows healthcare providers to communicate in real-time on a private and secure platform. Review collected by and hosted on G2.com. What do you dislike about Klara? Klara can be somewhat cumbersome to learn how to use for the patient but once the patient gets up and running it runs fairly smooth. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Klara allows providers to communicate with patients on a private platform which allows them to send and receive sensitive information easily. Review collected by and hosted on G2.com. Show More 7/6/2022 Validated ReviewerIncentivizedSource: G2 invite SK Sharon K. Mid-Market (51-1000 emp.) 3/10/2020 "KLara Review" 4.5/5 What do you like best about Klara? Klara makes it very easy for me to communicate with pharmacies regarding my patients prescriptions Review collected by and hosted on G2.com. What do you dislike about Klara? Nothing. I am very happy with the service Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Mainly prescription issues and allows patients to request a refill rather than having to call the office Review collected by and hosted on G2.com. Show More 11/19/2020 Validated ReviewerSource: Organic ![Verified User in Alternative Medicine](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Medicine") UA Verified User in Alternative Medicine Mid-Market (51-1000 emp.) 8/10/2021 "Klara makes healthcare easier" 4/5 What do you like best about Klara? I am most impressed with Klara's patient scheduling abilities in that we are able to schedule directly on the portal from our iphones. Review collected by and hosted on G2.com. What do you dislike about Klara? I dislike how the instructions for first learning the website are not the most clear. It took me a while to understand how to use all of the features. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? I am most able to help the patients whom I work with to feel that they have better management over their healthcare. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JB Jessica B. Mid-Market (51-1000 emp.) 3/5/2020 "Klara messaging! The hip way to communicate!" 5/5 What do you like best about Klara? Having Klara offers so many positives. I am used to working in a doctor's office when all of the phone calls hit at once - lunch, or end of day. With Klara, you have freedom to answer and respond to patients when you have free time! No need for a long conversation or phone tag! With Klara you can message patients about their results, call them in medications or refills, ask unlimited questions/send unlimited answers all in your done time. It also makes things much easier for patient's to contact us. Instead of having to call and wait to be (possibly) transferred to the right nurse, they can send a quick message and get directly in contact with whoever they are needing to speak to. I LOVE THIS! Review collected by and hosted on G2.com. What do you dislike about Klara? NOTHING :-) I have been using Klara for over 8 months now, and I've never had a problem with the system so far. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Having Klara offers so many positives. I am used to working in a doctor's office when all of the phone calls hit at once - lunch, or end of day. With Klara, you have freedom to answer and respond to patients when you have free time! No need for a long conversation or phone tag! With Klara you can message patients about their results, call them in medications or refills, ask unlimited questions/send unlimited answers all in your done time. It also makes things much easier for patient's to contact us. Instead of having to call and wait to be (possibly) transferred to the right nurse, they can send a quick message and get directly in contact with whoever they are needing to speak to. I LOVE THIS! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Klara? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Klara ](https://www.g2.com/products/klara/discussions/new) GU Guest User What is Klara used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-klara-used-for) GU Guest User • Last activity over 3 years ago What does Klara do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-klara-do) [ View all Discussions ](https://www.g2.com/products/klara/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 19% [ View More Pricing Information ](https://www.g2.com/products/klara/pricing) Klara Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1b534e777fcc5cb0cfa2ea6fab30d6a5/ohmd.png "Product Avatar Image") OhMD 4.8/5(170) [ Compare Now ](https://www.g2.com/compare/klara-vs-ohmd) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_283cf1655e34652fd8a657f777fc10ad/artera.png "Product Avatar Image") Artera 4.8/5(100) [ Compare Now ](https://www.g2.com/compare/artera-vs-klara) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_679e399c8c237a6e2479ec54b669101f/doxy-me.png "Product Avatar Image") Doxy.me 4.5/5(98) [ Compare Now ](https://www.g2.com/compare/doxy-me-vs-klara) ##### ##### Klara Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Clinical Communication - HIPAA Compliance Operations Workflow Management Interoperability Digital Intake Forms Patient-Centered Functions Online Presence Management Patient Feedback Management Patient Communications [ View More Features ](https://www.g2.com/products/klara/features) ## Top-Rated Alternatives [ ![OhMD](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OhMD") OhMD 4.8/5(170) ](https://www.g2.com/products/ohmd/reviews) [ ![Artera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artera") Artera 4.8/5(100) ](https://www.g2.com/products/artera/reviews) [ ![Weave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ View All Alternatives ](https://www.g2.com/products/klara/competitors/alternatives) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Intake](https://www.g2.com/categories/patient-intake) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the top-rated note-taking software for professional use?](https://www.g2.com/discussions/what-is-the-top-rated-note-taking-software-for-professional-use)[Is KPMG worth it as an EPM consulting firm for moving a finance organisation away from spreadsheets to fit-for-purpose planning software, or do boutique EPM specialists deliver faster results?](https://www.g2.com/discussions/is-kpmg-worth-it-as-an-epm-consulting-firm-for-moving-a-finance-organisation-away-from-spreadsheets-to-fit-for-purpose-planning-software-or-do-boutique-epm-specialists-deliver-faster-results%20)[Best quality management systems for small software firms](https://www.g2.com/discussions/best-quality-management-systems-for-small-software-firms-what-s-working-in-2025) [Skai vs Pacvue for a mid-size brand spending over $500K on Amazon ads: which gives better automation and reporting without needing a full-time dedicated operator?](https://www.g2.com/discussions/retail-media-advertising-platforms-skai-vs-pacvue-for-a-mid-size-brand-spending-over-500k-on-amazon-ads-which-gives-better-automation)[Best EDI system to integrate with my current software](https://www.g2.com/discussions/what-s-the-best-edi-system-to-integrate-with-existing-software)[Pros and Cons Details](https://www.g2.com/products/klara/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)