--- title: Klara Reviews meta\_title: 'Klara Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 112 reviews by the users' company size, role or industry to find out how Klara works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 112 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Klara Reviews & Product Details Visit Website Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. * * * Product Website Klara Seller [Klara](https://www.g2.com/sellers/klara) Discussions [Klara Community](https://www.g2.com/products/klara/discuss) Languages Supported English, Spanish Solution Type All-in-One Overview by Travis Wachter Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/klara/pricing) CM Cassie M. Medical assistant Mid-Market (51-1000 emp.) 12/12/2024 "Working with Klara is so easy" 5/5 What do you like best about Klara? I enjoy communicating through Klara bc it's so easy to access pt information. And it's so helpful to send photos back and forth. Review collected by and hosted on G2.com. What do you dislike about Klara? There is not really thing to not like about Kara Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Na Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10639066/official_response/edit) We're so happy you're enjoying Klara, Cassie. Thank you for sharing! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Mid-Market (51-1000 emp.) 12/3/2024 "Klara is great!" 5/5 What do you like best about Klara? \How easy it is to communicate with patients.\ Review collected by and hosted on G2.com. What do you dislike about Klara? Ensure that it does not close out the unimportant messages we receive, such as verifying their appointment. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Provide the option to text multiple patients at once instead of calling each one. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10599302/official_response/edit) We appreciate your feedback. Thank you! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 12/3/2024 "Amazing organized easy to use" 5/5 What do you like best about Klara? The fact that you can keep your things well organized and it's easy to use Review collected by and hosted on G2.com. What do you dislike about Klara? Nothing absolutely nothing. I have not experienced anything bad Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Klara keeps making everything better and easier to use as they upgrade more Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10599391/official_response/edit) Thank you for taking the time to leave us a review. We value your feedback! 6/4/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 12/3/2024 "Klara Review" 5/5 What do you like best about Klara? I love how easy it is to communicate with patients Review collected by and hosted on G2.com. What do you dislike about Klara? The only downside is that some patients do not like to text Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? It is helping us to communite with patients is a very convinient way Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10599866/official_response/edit) We value your feedback! Thank you for choosing to share your experience. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Avery H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Avery H.") AH Avery H. Wellness Center Director Small-Business (50 or fewer emp.) 12/3/2024 "Awesome!" 5/5 What do you like best about Klara? I love the ease of access to Klara for customers as well as the visuals! Review collected by and hosted on G2.com. What do you dislike about Klara? Needs a bit more adjusting on how to merge patients. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Getting in contact with patients who are leaving voicemails Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10599484/official_response/edit) Thank you for your feedback, Avery. We're happy to hear you're enjoying Klara! Validated ReviewerIncentivizedSource: Seller invite ![Alisha H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisha H.") AH Alisha H. Biller Small-Business (50 or fewer emp.) 8/22/2024 "Medical Biller" 5/5 What do you like best about Klara? It's so easy to communicate with the patient and collect information as well. Review collected by and hosted on G2.com. What do you dislike about Klara? I don't have anything I dislike, I just wish more patients would utilize this resource. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? We are able to gather copies of insurance cards before the patient is in office and it's quite efficient. Review collected by and hosted on G2.com. Show More Response from Erin McCoy of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10036565/official_response/edit) Thanks so much for sharing your experience, Alisha! Current UserValidated ReviewerIncentivizedSource: Seller invite SB Stephanie B. Marketing Manager Small-Business (50 or fewer emp.) 8/21/2024 "Klara has taken our practice to the next level. It's so easy to use and patients love it!" 5/5 What do you like best about Klara? - Easy messaging - Ability to do mass texts - Can add to website - Templates are easy - Payments are wonderful! - Auto messaging is quick and accurate Review collected by and hosted on G2.com. What do you dislike about Klara? Wish it offered a scheduling option! The ease of use is already so amazing, I bet you guys would come up with an amazing scheduling option. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Easy messaging with patients and accurate auto messaging to patients. We have tried several services and patients would recieve incorrect appointment times. That rarely happens with Klara. Review collected by and hosted on G2.com. Show More Response from Erin McCoy of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10028937/official_response/edit) We're so happy to hear about your positive experience with Klara, Stephanie! Validated ReviewerIncentivizedSource: Seller invite AW ASHLEY W. CLINICAL MANAGER / CERTIFIED MEDICAL ASSISTANT Small-Business (50 or fewer emp.) 8/20/2024 "Great Means of Communication" 5/5 What do you like best about Klara? A lot of patients prefer to text rather than phonecall. A lot more responses versues phone call responses. Review collected by and hosted on G2.com. What do you dislike about Klara? There are none yet that I have noted about Klara. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Getting new patient paperwork in on time prior to appointments and having a good documentation trail. Review collected by and hosted on G2.com. Show More Response from Erin McCoy of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10027287/official_response/edit) We're so glad to hear that Klara is helping streamline paperwork and patient communication for your practice, Ashley! Thanks for sharing! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Braylee M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braylee M.") BM Braylee M. Admin Small-Business (50 or fewer emp.) 12/3/2024 Guest users or non-business users of the software, not included in G2 scores. "Klara is a easy and simple way to communicate" 5/5 What do you like best about Klara? It works best with our clinc and uploading conversations to our Medical system. Review collected by and hosted on G2.com. What do you dislike about Klara? Individually uploading photos to patient files. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Klara helps us with our Virtual patient appointments. Review collected by and hosted on G2.com. Show More Response from Danielle Corrales of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10599385/official_response/edit) We appreciate your feedback, Braylee. Thank you! Validated ReviewerIncentivizedSource: Seller invite HS Holly S. Patient Coordinator Small-Business (50 or fewer emp.) 8/20/2024 "Appointment making" 4/5 What do you like best about Klara? I like that "unread" and "read" part. Its very easy to copy and the MRN number and access patients accounts to help them quicker. It's great for patient if there at work and need to cancel or reschedule an appointment because it's like a text message conversion. Review collected by and hosted on G2.com. What do you dislike about Klara? Its hard to communcation with patient when it's not a basic request like making, cancelling and reschdueling an appointment. Review collected by and hosted on G2.com. What problems is Klara solving and how is that benefiting you? Klara is helping patients have more accesible to contacting the office. Review collected by and hosted on G2.com. Show More Response from Erin McCoy of Klara [Editedit](https://www.g2.com/survey_responses/klara-review-10027691/official_response/edit) Thanks so much for sharing your experience, Holly! We appreciate it! Validated ReviewerIncentivizedSource: Seller invite ## Questions about Klara? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Klara ](https://www.g2.com/products/klara/discussions/new) GU Guest User What is Klara used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-klara-used-for) GU Guest User • Last activity over 3 years ago What does Klara do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-klara-do) [ View all Discussions ](https://www.g2.com/products/klara/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 19% [ View More Pricing Information ](https://www.g2.com/products/klara/pricing) Klara Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1b534e777fcc5cb0cfa2ea6fab30d6a5/ohmd.png "Product Avatar Image") OhMD 4.8/5(170) [ Compare Now ](https://www.g2.com/compare/klara-vs-ohmd) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_283cf1655e34652fd8a657f777fc10ad/artera.png "Product Avatar Image") Artera 4.8/5(100) [ Compare Now ](https://www.g2.com/compare/artera-vs-klara) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_679e399c8c237a6e2479ec54b669101f/doxy-me.png "Product Avatar Image") Doxy.me 4.5/5(98) [ Compare Now ](https://www.g2.com/compare/doxy-me-vs-klara) ##### ##### Klara Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Clinical Communication - HIPAA Compliance Operations Workflow Management Interoperability Digital Intake Forms Patient-Centered Functions Online Presence Management Patient Feedback Management Patient Communications [ View More Features ](https://www.g2.com/products/klara/features) ## Top-Rated Alternatives [ ![OhMD](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OhMD") OhMD 4.8/5(170) ](https://www.g2.com/products/ohmd/reviews) [ ![Artera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artera") Artera 4.8/5(100) ](https://www.g2.com/products/artera/reviews) [ ![Weave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ View All Alternatives ](https://www.g2.com/products/klara/competitors/alternatives) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Intake](https://www.g2.com/categories/patient-intake) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the top-rated note-taking software for professional use?](https://www.g2.com/discussions/what-is-the-top-rated-note-taking-software-for-professional-use)[Is KPMG worth it as an EPM consulting firm for moving a finance organisation away from spreadsheets to fit-for-purpose planning software, or do boutique EPM specialists deliver faster results?](https://www.g2.com/discussions/is-kpmg-worth-it-as-an-epm-consulting-firm-for-moving-a-finance-organisation-away-from-spreadsheets-to-fit-for-purpose-planning-software-or-do-boutique-epm-specialists-deliver-faster-results%20)[Best quality management systems for small software firms](https://www.g2.com/discussions/best-quality-management-systems-for-small-software-firms-what-s-working-in-2025) [Skai vs Pacvue for a mid-size brand spending over $500K on Amazon ads: which gives better automation and reporting without needing a full-time dedicated operator?](https://www.g2.com/discussions/retail-media-advertising-platforms-skai-vs-pacvue-for-a-mid-size-brand-spending-over-500k-on-amazon-ads-which-gives-better-automation)[Best EDI system to integrate with my current software](https://www.g2.com/discussions/what-s-the-best-edi-system-to-integrate-with-existing-software)[Pros and Cons Details](https://www.g2.com/products/klara/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)